Dealers 17 weeks and still counting

phil28sth · 13th June 2008, 19:30

The total number of weeks my FN2 has now been in 2 dealerships for work is now upto 17 weeks (over 4 months - I did a recount, I got the 13 weeks wrong last post) since Jan.

Would really appreciate if anyone has any contacts they know of within the Honda Group? I've pretty much given up with the dealers in question and customer services.

streakybird · 13th June 2008, 19:42

Phil what exactly is taking so long???

Whatever it is... surely thats unacceptable! (seriously is that spelt right)?

Dimplyred · 13th June 2008, 20:10

That is terrible.

What is the problem or is it more than one?

HappyMan · 13th June 2008, 20:13

That is quite amazing! What's wrong with it?

Have you tried HUK customer service? I know some say they are useless but you never know

phil28sth · 13th June 2008, 22:35

A number of things, total new gearbox, a rear end which goes out of alignment (about 6 or 7 attempts to fix), new fog lights, new rear lights, replacement lights which the dealership damaged when fiitting, 2 weeks in the spray shop respraying the paintwork the dealership damaged, 6 or 7 attempts to fix a dashboard rattle. latest is they are going to reseal the front windscreen. Interior scratches on delivery, the dealership put oil marks all over the front mats, they have also been caught out lieng about the work they have done and Honda Techs revisiting their site. I also have a lovely picture where the dealership stuffed the tailgate panel with screwed up paper to widen the panel out, all done courtesy of a well known autorised Honda dealer.

HappyMan · 13th June 2008, 23:49

Quote:

Originally Posted by phil28sth

A number of things, total new gearbox, a rear end which goes out of alignment (about 6 or 7 attempts to fix), new fog lights, new rear lights, replacement lights which the dealership damaged when fiitting, 2 weeks in the spray shop respraying the paintwork the dealership damaged, 6 or 7 attempts to fix a dashboard rattle. latest is they are going to reseal the front windscreen. Interior scratches on delivery, the dealership put oil marks all over the front mats, they have also been caught out lieng about the work they have done and Honda Techs revisiting their site. I also have a lovely picture where the dealership stuffed the tailgate panel with screwed up paper to widen the panel out, all done courtesy of a well known autorised Honda dealer.

Oh Goodness me that is terrible. I am so sorry to hear about your troubles. Have you considered legal action?

Maybe it is time to 'name n shame' the dealer here: D ealership feedback - Civinfo Wiki

I really hope you get something sorted sooner rather than later.

phil28sth · 14th June 2008, 07:43

I am speaking with their after sales director Monday, was also told yesterday by the dealership, if I wanted a problem free car I should consider go spending £40/50k on a hand built car and that Civics are mass produced and you alway get problems. They seem to imply that the amount of time worked on the car to date was normal for a 'Mass' produced car, I think there just towing the company line.

Kremmen · 14th June 2008, 07:53

I would consider that car not fit for purpose and I would be requesting a refund or replacement. With the amount of time it's been off the road I don't think they have a leg to stand on.

All companies produce the odd lemon and you seem to have one of them.

I bet HUK would be interested about the dealers comments on their build quality, that should go down well.

robbo51 · 14th June 2008, 07:54

Quote:

Originally Posted by phil28sth

I am speaking with their after sales director Monday, was also told yesterday by the dealership, if I wanted a problem free car I should consider go spending £40/50k on a hand built car and that Civics are mass produced and you alway get problems. They seem to imply that the amount of time worked on the car to date was normal for a 'Mass' produced car, I think there just towing the company line.

That is total rubbish
The dealer induced problems alone are enough!
What have Honda said?
You need to name and shame this dealer
Good luck

Dimplyred · 14th June 2008, 07:55

You dealers attitude is disgusting, to actually say that to you after the problems you have had is totally out of order.

You should name and shame them as Happyman says.

phil28sth · 14th June 2008, 08:29

I found it a bit insulting after I paid 22k for the car including extras, HUK have not said a thing, even though they have copies of the letters with 4 or 5 pages of pictures. My stand on Monday will be enough is enough either a replacement or refund and until they make a decision I will be keeping their courtesy car and will not be collecting mine from the dealership.

Dimplyred · 14th June 2008, 08:35

Quote:

Originally Posted by phil28sth

I found it a bit insulting after I paid 22k for the car including extras, HUK have not said a thing, even though they have copies of the letters with 4 or 5 pages of pictures. My stand on Monday will be enough is enough either a replacement or refund and until they make a decision I will be keeping their courtesy car and will not be collecting mine from the dealership.

I don't blame you. Good luck and keep us posted.

angie4m · 14th June 2008, 08:46

Phil how long have you had the car? I do think that due to all this they should be giving you a replacement car. I've seen that happen with BMW, VW & even one memeber on here had a new replacement Type R after the hassles he was having. I usually call the number for customer relations that is used by the dealer. Do you have that number? If not would you like it to contact them?

They are the only ones who have ever been able to sort any issues I've had. The folk in the quoted customer service center don't really know anything unless its in written format from Honda UK and still then some struggle

phil28sth · 14th June 2008, 10:12

That would be really useful, I've had the car from new since mid Sept 07, but havent really seem it much since Jan.

SluffGuy · 14th June 2008, 10:46

Quote:

Originally Posted by phil28sth

My stand on Monday will be enough is enough either a replacement or refund and until they make a decision I will be keeping their courtesy car and will not be collecting mine from the dealership.

I would not do this, tempting as it may sound - it amounts to theft and they could legitimately involve the police if you don't return something that belongs to them if they ask for it.

You're within your rights to reject the car - I cannot see anyone, anywhere being able to argue that you have not given the dealership a chance to remedy the myriad number of faults on the vehicle.

I would suggest you seek professional advice about how to formally reject the car. I believe you have to write to the dealership and set out all the problems and attempts they have had to fix it. State at the end you 'do not consider the vehicle is of merchantable quality and is clearly unfit for the purpose for which it was bought.'. Go on to say that you are rejecting the car under the Sale of Goods Act and that you expect a full refund of the purchase price paid.

You may end up having to go to court over this which could prove expensive; it sounds to me like the dealer is less than scrupulous. For this reason I suggest you do get some professional advice - it would be money well spent as you will see all your options.

There would be no harm in copying your rejection letter to the head of Honda UK - don't bother with Customer Services; ignore the monkey and speak to the organ grinder.

angie4m · 14th June 2008, 11:03

The number is 01753 590760. These guys have managed to sort any issue i've had latest being flaky paint when stealers didn't wanna know.

phil28sth · 14th June 2008, 11:30

many thanks, will give them a ring monday

angie4m · 14th June 2008, 14:11

Quote:

Originally Posted by phil28sth

many thanks, will give them a ring monday

I hope they managed to get this whole thing sorted for you

phil28sth · 20th June 2008, 19:36

No luck with these people, their advice is its between me and the dealer to sort it out

amidamaru · 22nd June 2008, 08:03

Why do not take this issue to the court if there are not understanding ?

I think you may obtain some things, including some money for your wasting time.

13th June 2008, 19:30	#1 (permalink)
phil28sth Valve Cap Join Date: 13th April 2008 Location: Southampton UK Posts: 27 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	17 weeks and still counting The total number of weeks my FN2 has now been in 2 dealerships for work is now upto 17 weeks (over 4 months - I did a recount, I got the 13 weeks wrong last post) since Jan. Would really appreciate if anyone has any contacts they know of within the Honda Group? I've pretty much given up with the dealers in question and customer services. Last edited by phil28sth; 13th June 2008 at 22:45.

14th June 2008, 08:29	#11 (permalink)
phil28sth Valve Cap Join Date: 13th April 2008 Location: Southampton UK Posts: 27 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I found it a bit insulting after I paid 22k for the car including extras, HUK have not said a thing, even though they have copies of the letters with 4 or 5 pages of pictures. My stand on Monday will be enough is enough either a replacement or refund and until they make a decision I will be keeping their courtesy car and will not be collecting mine from the dealership. Last edited by phil28sth; 14th June 2008 at 08:31.

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This thread is about: 17 weeks and still counting, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; The total number of weeks my FN2 has now been in 2 dealerships for work is now upto 17 weeks (over 4 months - I ...

13th June 2008, 19:42	#2 (permalink)
streakybird Supporter Locking Wheelnut Join Date: 3rd June 2008 Location: Hertfordshire Posts: 198 Thanks: 2 Thanked 3 Times in 3 Posts iTrader: (0)	Phil what exactly is taking so long??? Whatever it is... surely thats unacceptable! (seriously is that spelt right)?

13th June 2008, 20:10	#3 (permalink)
Dimplyred Type R GT 09570 Civinfo guru Join Date: 24th August 2007 Location: Staffordshire Posts: 3,829 Thanks: 17 Thanked 77 Times in 76 Posts iTrader: (0)	That is terrible. What is the problem or is it more than one?

13th June 2008, 20:13	#4 (permalink)
HappyMan Super Moderator Civinfo guru Join Date: 16th August 2007 Location: Poland Posts: 2,095 Thanks: 14 Thanked 45 Times in 44 Posts iTrader: (0)	That is quite amazing! What's wrong with it? Have you tried HUK customer service? I know some say they are useless but you never know

13th June 2008, 22:35	#5 (permalink)
phil28sth Valve Cap Join Date: 13th April 2008 Location: Southampton UK Posts: 27 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	A number of things, total new gearbox, a rear end which goes out of alignment (about 6 or 7 attempts to fix), new fog lights, new rear lights, replacement lights which the dealership damaged when fiitting, 2 weeks in the spray shop respraying the paintwork the dealership damaged, 6 or 7 attempts to fix a dashboard rattle. latest is they are going to reseal the front windscreen. Interior scratches on delivery, the dealership put oil marks all over the front mats, they have also been caught out lieng about the work they have done and Honda Techs revisiting their site. I also have a lovely picture where the dealership stuffed the tailgate panel with screwed up paper to widen the panel out, all done courtesy of a well known autorised Honda dealer.

14th June 2008, 07:43	#7 (permalink)
phil28sth Valve Cap Join Date: 13th April 2008 Location: Southampton UK Posts: 27 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I am speaking with their after sales director Monday, was also told yesterday by the dealership, if I wanted a problem free car I should consider go spending £40/50k on a hand built car and that Civics are mass produced and you alway get problems. They seem to imply that the amount of time worked on the car to date was normal for a 'Mass' produced car, I think there just towing the company line.

14th June 2008, 07:53	#8 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 2,628 Thanks: 8 Thanked 11 Times in 11 Posts iTrader: (0)	I would consider that car not fit for purpose and I would be requesting a refund or replacement. With the amount of time it's been off the road I don't think they have a leg to stand on. All companies produce the odd lemon and you seem to have one of them. I bet HUK would be interested about the dealers comments on their build quality, that should go down well.

14th June 2008, 07:55	#10 (permalink)
Dimplyred Type R GT 09570 Civinfo guru Join Date: 24th August 2007 Location: Staffordshire Posts: 3,829 Thanks: 17 Thanked 77 Times in 76 Posts iTrader: (0)	You dealers attitude is disgusting, to actually say that to you after the problems you have had is totally out of order. You should name and shame them as Happyman says.

14th June 2008, 08:46	#13 (permalink)
angie4m Why Do I bother? Civinfo guru Join Date: 28th September 2007 Location: Edinburgh Posts: 2,749 Thanks: 17 Thanked 31 Times in 31 Posts iTrader: (0)	Phil how long have you had the car? I do think that due to all this they should be giving you a replacement car. I've seen that happen with BMW, VW & even one memeber on here had a new replacement Type R after the hassles he was having. I usually call the number for customer relations that is used by the dealer. Do you have that number? If not would you like it to contact them? They are the only ones who have ever been able to sort any issues I've had. The folk in the quoted customer service center don't really know anything unless its in written format from Honda UK and still then some struggle

14th June 2008, 10:12	#14 (permalink)
phil28sth Valve Cap Join Date: 13th April 2008 Location: Southampton UK Posts: 27 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	That would be really useful, I've had the car from new since mid Sept 07, but havent really seem it much since Jan.

14th June 2008, 11:03	#16 (permalink)
angie4m Why Do I bother? Civinfo guru Join Date: 28th September 2007 Location: Edinburgh Posts: 2,749 Thanks: 17 Thanked 31 Times in 31 Posts iTrader: (0)	The number is 01753 590760. These guys have managed to sort any issue i've had latest being flaky paint when stealers didn't wanna know.

14th June 2008, 11:30	#17 (permalink)
phil28sth Valve Cap Join Date: 13th April 2008 Location: Southampton UK Posts: 27 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	many thanks, will give them a ring monday

20th June 2008, 19:36	#19 (permalink)
phil28sth Valve Cap Join Date: 13th April 2008 Location: Southampton UK Posts: 27 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	No luck with these people, their advice is its between me and the dealer to sort it out

22nd June 2008, 08:03	#20 (permalink)
amidamaru Supporter Valve Cap Join Date: 22nd October 2007 Location: Bucharest Posts: 44 Thanks: 4 Thanked 1 Time in 1 Post iTrader: (0)	Why do not take this issue to the court if there are not understanding ? I think you may obtain some things, including some money for your wasting time.