HUK Honda Customer Service

richierich · 22nd May 2006, 13:29

How reliable are Honda CS at actually responding to emails sent, and secondly will they act on them.

I have contacted them and apparantly my dealer also did on my behalf and I've heard nothing in nearly one week.

Anybody had similar/better/worse experience?

basegreen · 22nd May 2006, 13:45

I have had EXTENSIVE experience of their customer service department. They are fairly good on the whole, but found I had to chase them a bit more than I would have liked.

Get in touch with them directly if you feel the dealer isn't making progress. The number is on their site. There's a couple of very helpful people there.

When discussing Honda UK, Honda UK CS or other related organisation, please do remember that we are a public site, and that the powers that be are indeed watching

richierich · 22nd May 2006, 14:07

Thanks for the information Basegreen, in fact since posting that message I have resent the original email to CS, it has arrived, just got the return receipt, good thing with that is that I now have a specific persons email address, not just the general one.

I was perhaps being a little hasty, these things take there time.

Richierich

Topcat · 22nd May 2006, 14:34

I too have had lots of dealings with Honda UK and found them to be very helpful, although I did have to chase I was pleased with their response!

The customer services manager I was dealing with at the dealership I found to be very unhelpful in fact a total pain in the **** who I felt did very little to help me. I think he was put out when I got the go ahead for a replacement

basegreen · 22nd May 2006, 14:42

Yes, give them a chance, and speak to the directly if you think the dealership isn't doing their bit.

A lot of the time, they have dozens of things on the go at once, whereas you've got just one!

I had my issues with CS, but in the end they came through and sorted things out to my satisfaction.

22nd May 2006, 13:29	#1 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,847 Thanks: 0 Thanked 0 Times in 0 Posts	Honda Customer Service How reliable are Honda CS at actually responding to emails sent, and secondly will they act on them. I have contacted them and apparantly my dealer also did on my behalf and I've heard nothing in nearly one week. Anybody had similar/better/worse experience?

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This thread is about: Honda Customer Service, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; How reliable are Honda CS at actually responding to emails sent, and secondly will they act on them. I have contacted them and apparantly my ...

22nd May 2006, 13:45	#2 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,866 Thanks: 0 Thanked 2 Times in 2 Posts	I have had EXTENSIVE experience of their customer service department. They are fairly good on the whole, but found I had to chase them a bit more than I would have liked. Get in touch with them directly if you feel the dealer isn't making progress. The number is on their site. There's a couple of very helpful people there. When discussing Honda UK, Honda UK CS or other related organisation, please do remember that we are a public site, and that the powers that be are indeed watching

22nd May 2006, 14:07	#3 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,847 Thanks: 0 Thanked 0 Times in 0 Posts	Thanks for the information Basegreen, in fact since posting that message I have resent the original email to CS, it has arrived, just got the return receipt, good thing with that is that I now have a specific persons email address, not just the general one. I was perhaps being a little hasty, these things take there time. Richierich

22nd May 2006, 14:34	#4 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,740 Thanks: 0 Thanked 9 Times in 9 Posts	I too have had lots of dealings with Honda UK and found them to be very helpful, although I did have to chase I was pleased with their response! The customer services manager I was dealing with at the dealership I found to be very unhelpful in fact a total pain in the **** who I felt did very little to help me. I think he was put out when I got the go ahead for a replacement

22nd May 2006, 14:42	#5 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,866 Thanks: 0 Thanked 2 Times in 2 Posts	Yes, give them a chance, and speak to the directly if you think the dealership isn't doing their bit. A lot of the time, they have dozens of things on the go at once, whereas you've got just one! I had my issues with CS, but in the end they came through and sorted things out to my satisfaction.