HUK Rubbish Customer Service

Topcat · 24th October 2006, 16:54

After chasing the dealer since Friday morning for some answers in relation to the paint problems on my car this is what I have been told!!

Q. What caused the lights to rub the paint off the bumpers?
A. Not sure but its been fixed, I think it was something to do with spacing.

Q. What was the measurement of my paint thickness?
A. I am told your paint is fine!

Q. Did you actually take the measurements?
A. Yes we did.

Q. Ok, what were the readings?
A. We didn't write it down!!!!!!!!!!!! You will have to get an independant check done.

Q. What should the measurements read?
A. Anyone who deals with that type of work will know!!!

No mention of the rubbish marker pen repair to the bumpers either, I am told that Honda CS have my new new letter but not to expect a reply for quite some time as they are inundated at the moment!

So that is just great, there is no urgency to the problems I have written to them about but I would have expected better information in respect of the paint!!

ARGGGGGG it drives me mad

basegreen · 24th October 2006, 18:44

Name the dealer, assuming the above is fact

Jobo · 24th October 2006, 18:54

Quote:

Originally Posted by basegreen

Name the dealer, assuming the above is fact

Yes, do. It will be interesting to see if you get a call first thing in the morning?

Topcat · 24th October 2006, 19:18

Well I would do - but its awkward for me due to the fact that a friend works there!!

Jobo · 24th October 2006, 19:53

Difficult one!

Fedorov · 24th October 2006, 20:34

Quote:

Originally Posted by Topcat

Well I would do - but its awkward for me due to the fact that a friend works there!!

Sorry if I don't quite get this but so what? - if the dealer is crap then name and shame them I say!

If what you say is true and I have no reason to doubt any of it then why hold back? - everyone in here (and at Honda) deserve to know I reckon.

Topcat · 24th October 2006, 21:39

If it weren't for my friend's help I dont think I would have got some of the things done thats why I dont want to name them, it wouldnt be fair as the pre-sales were great, I think its more the service side and communication that lets them down as a dealership to be honest.

Although I am confused as to who has the final say, the dealership say its Honda CS and Honda CS say its the dealership

Ancient Nerd · 24th October 2006, 22:59

Quote:

Originally Posted by Topcat

If it weren't for my friend's help I dont think I would have got some of the things done thats why I dont want to name them, it wouldnt be fair as the pre-sales were great, I think its more the service side and communication that lets them down as a dealership to be honest.

Although I am confused as to who has the final say, the dealership say its Honda CS and Honda CS say its the dealership

You bought the car from the dealer. It's the dealer's problem. Honda CS should

just be a means of putting a bomb under the dealer if they don't do their job properly.

Topcat · 24th October 2006, 23:25

Oh! ok

Its the dealer that always tells me to write to Honda CS though and that I need to wait for their response!! So this must be their way of wiping their hands of it then

I thought they would have offered to change the number plates for me seeing as they messed them up

it may be trivial but one of the things on the list of problems I gave them, I got the impression today that they will let me wait for Honda CS now but seeing as they never replied to my letter of 3rd June I doubt I will ever get anywhere then.

Jobo · 24th October 2006, 23:32

I think this is where Honda are going to fall down with shoddy treatment from the dealership.

Topcat · 24th October 2006, 23:37

I think also they have never had so many complaints and of such a wide variety, I dont think they can keep on top of it any longer.

WoolyCiv · 24th October 2006, 23:59

Only wrote to Honda CS once, got a letter back saying that they would look into my complaint within 4 days, a week later got another letter from them with a successful resolution. A very happy chappie

24th October 2006, 16:54	#1 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,758 Thanks: 0 Thanked 9 Times in 9 Posts iTrader: (0)	Rubbish Customer Service After chasing the dealer since Friday morning for some answers in relation to the paint problems on my car this is what I have been told!! Q. What caused the lights to rub the paint off the bumpers? A. Not sure but its been fixed, I think it was something to do with spacing. Q. What was the measurement of my paint thickness? A. I am told your paint is fine! Q. Did you actually take the measurements? A. Yes we did. Q. Ok, what were the readings? A. We didn't write it down!!!!!!!!!!!! You will have to get an independant check done. Q. What should the measurements read? A. Anyone who deals with that type of work will know!!! No mention of the rubbish marker pen repair to the bumpers either, I am told that Honda CS have my new new letter but not to expect a reply for quite some time as they are inundated at the moment! So that is just great, there is no urgency to the problems I have written to them about but I would have expected better information in respect of the paint!! ARGGGGGG it drives me mad Last edited by Topcat; 24th October 2006 at 21:42.

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This thread is about: Rubbish Customer Service, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; After chasing the dealer since Friday morning for some answers in relation to the paint problems on my car this is what I have been ...

24th October 2006, 18:44	#2 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,896 Thanks: 0 Thanked 2 Times in 2 Posts iTrader: (0)	Name the dealer, assuming the above is fact

24th October 2006, 19:18	#4 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,758 Thanks: 0 Thanked 9 Times in 9 Posts iTrader: (0)	Well I would do - but its awkward for me due to the fact that a friend works there!!

24th October 2006, 19:53	#5 (permalink)
Jobo Supporter Magic Rear Seat Join Date: 6th August 2006 Location: UK Posts: 683 Thanks: 0 Thanked 2 Times in 2 Posts iTrader: (0)	Difficult one!

24th October 2006, 21:39	#7 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,758 Thanks: 0 Thanked 9 Times in 9 Posts iTrader: (0)	If it weren't for my friend's help I dont think I would have got some of the things done thats why I dont want to name them, it wouldnt be fair as the pre-sales were great, I think its more the service side and communication that lets them down as a dealership to be honest. Although I am confused as to who has the final say, the dealership say its Honda CS and Honda CS say its the dealership

24th October 2006, 23:25	#9 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,758 Thanks: 0 Thanked 9 Times in 9 Posts iTrader: (0)	Oh! ok Its the dealer that always tells me to write to Honda CS though and that I need to wait for their response!! So this must be their way of wiping their hands of it then I thought they would have offered to change the number plates for me seeing as they messed them up it may be trivial but one of the things on the list of problems I gave them, I got the impression today that they will let me wait for Honda CS now but seeing as they never replied to my letter of 3rd June I doubt I will ever get anywhere then.

24th October 2006, 23:32	#10 (permalink)
Jobo Supporter Magic Rear Seat Join Date: 6th August 2006 Location: UK Posts: 683 Thanks: 0 Thanked 2 Times in 2 Posts iTrader: (0)	I think this is where Honda are going to fall down with shoddy treatment from the dealership.

24th October 2006, 23:37	#11 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,758 Thanks: 0 Thanked 9 Times in 9 Posts iTrader: (0)	I think also they have never had so many complaints and of such a wide variety, I dont think they can keep on top of it any longer.

24th October 2006, 23:59	#12 (permalink)
WoolyCiv 12th June 2006 1.8EX Rocketship door handle Join Date: 28th May 2006 Location: Lancashire Posts: 1,118 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Only wrote to Honda CS once, got a letter back saying that they would look into my complaint within 4 days, a week later got another letter from them with a successful resolution. A very happy chappie