HUK Honda Customer service

[Spud]

its more commonly known as being mugged off!

[Topcat]

Tell them if they dont call you back by close of business tonight you will spend all day Saturday at a Honda dealership telling customers what rubbish customer service they have! I bet they call you back.

[geoff]

they did phone back but i wish they hadn't so many excuses

What they really wanted to say is clear off and don't phone again

But they did return my phone but would they without this site and my comments

I think not

I sure now that they know that TC wrote on the 15.12.06 they might

find the letter and reply

Well thats what a company like Honda would of done in the past

[basegreen]

They dont look at this site, to decide who to call. How many times do I have to tell you that this site is nothing to do with Honda whatsoever?

[Spud]

They are sounding more like Peugeot by the day. Last time I had to ring customer services in Coventry they told me they couldn't help with my particular query and gave me Peugeot France's number - of course no one their spoke english (or pretended not to). Thats one way to stop you calling I guess!

[geoff]

Thank you basegreen

I know this site is nothing to do with Honda

But I have been told by hcs that they monitor this site

[Topcat]

Originally Posted by geoff

they did phone back but i wish they hadn't so many excuses

What they really wanted to say is clear off and don't phone again

But they did return my phone but would they without this site and my comments

I think not

I sure now that they know that TC wrote on the 15.12.06 they might find the

letter and reply

Well thats what a company like Honda would of done in the past

I was told by two Honda Uk managers that they do look at this site on and off but I don't believe they sit there day in day out studying all the posts, for one they don't have the time/manpower.

I think this forum is a pain in the bum for them and dealerships purely because when there is a problem they are snowed under with complaints from people referring them back to this site. This forum is great for people with problems as it gives us a better idea of the size of the problem, the fuel filler cap for instance.

I don't expect a reply to my letter, if they were going to reply purely on the basis of what I have said on here, they would have done so by now. If it were not for the fact that my neighbour worked at my own dealership I would have no hesitation in going there and putting customers off just to be a pain in the neck for them, a friend of mine did that at a big company where he bought his kitchen, he stood on a large crate telling everyone what awful service he had received, the manager had him straight in the office and resolved the problems.

Unfortunately complaints shouldn't have to reach that stage especially when dealing with companies that are supposed to be renowned for good customer service. I don't think Honda are used to dealing with such a large volume of complaints and clearly they can not keep on top of it.

[geoff]

What more can you say

[TTDegs]

Whilst HCS may well review the posts in here, I can tell you from experience that unless they have at least 3 people watching it pretty much 24/7, they will not be reading every single post - there are simply too many people on here posting away like gooduns


And whilst it is true that some in here have had problems with HCS calling back, others (myself included) have had calls back, on time, and with answers - even if that answer might be 'we don't know yet'.
And in my case, it was calls back about things that I hadn't even mentioned in here - specifically an update on when my sports suspension would turn up.


If HCS were to use this site to determine who to call back, I rather think that TC would have had a somewhat different experience.


And as an aside - if HCS were that clued up about who was who in here, then it would not have taken them a big leap of deduction to put 2 and 2 together to work out who I was when I spoke to them.
Instead, I can guarantee that I did not get any preferential treatment when they were dealing with me.




Anyway - what did they say when they called you back geoff?

[geoff]

When hcs returned my car they said the climate control problem i was getting is one of the characteristics of the car.

now I paid extra for a car with dual zone climate control and after that comment I didn't think it was worth talking to him about my problems.

I won't ring them again as didn't buy my car from them

its the dealer who has to solve it

You can't advertise a product which you state will do this and that

and then say its characteristics of the vehicle when it won't work

[Topcat]

Originally Posted by geoff

When hcs returned my car they said the climate control problem i was getting is one of the characteristics of the car.

now I paid extra for a car with dual zone climate control and after that comment I didn't think it was worth talking to him about my problems.

I won't ring them again as didn't buy my car from them

its the dealer who has to solve it

You can't advertise a product which you state will do this and that

and then say its characteristics of the vehicle when it won't work

That is a valid point.

[TTDegs]

2 questions please geoff

1) did they acknowledge that it was a problem, or did they say you didn't have a problem?
2) have you tried the idea of measuring the inside temp to prove it?

[geoff]

yes i have it in writing
no i haven't measured the temp

I have posted under Is my Climate Control Faulty the answer from the dealer

i have been guilty of double posting and quite rightly i got ask to be more careful

[Brodick]

Originally Posted by Topcat

Tell them if they dont call you back by close of business tonight you will spend all day Saturday at a Honda dealership telling customers what rubbish customer service they have! I bet they call you back.

sorry but That is just OTT

Someone would have phoned back - or turned up at the delarship
(but it wouldn't have been Honda)

It is a dissapointing response Geoff - but just goes to show what sort
or World we are in When such a Great car Maker trys to fob some people off. It is not right that the people with problem cars are treated this way
and I know this is no comfort but it is fact that people like yourself are in the minority and as I have said before you would could have been worse off if you had bought on for Ford's problem cars or Renault or VW etc.

[geoff]

your right brodick

but if you go into tesco or any other major store buy something and if it stops working you take it back and they just give you a new one

under eu law its 2 years

i think its time to have a word with trading standards

[Topcat]

[quote=Brodick;47850]sorry but That is just OTT

quote]


The last time I spoke to Honda CS I told them the exact same thing, "call me back by close of business or I will go to a local dealership and tell everyone about to enter the showroom how crap Honda are"

I was called back within 5 minutes - previous to that I had waited 3 days and made god knows how many calls.

All of my letters, email and phonecalls since then have been quite polite - and to the point, has it got me results - of course is hasn't!

[Brodick]

Originally Posted by geoff

your right brodick

but if you go into tesco or any other major store buy something and if it stops working you take it back and they just give you a new one

under eu law its 2 years

i think its time to have a word with trading standards

The only thing I would query Geoff ( and I may be wrong on this)
but the problems you are having are minor ( all be it annoying)
but your engine and mechanicals are all fine - so the basic product is fine
???

[czechplastik]

Originally Posted by Brodick

The only thing I would query Geoff ( and I may be wrong on this)
but the problems you are having are minor ( all be it annoying)
but your engine and mechanicals are all fine - so the basic product is fine
???

I agree, the dealer should sort those things out for you, not Honda CS. Think you need to chill a little.

[Topcat]

Originally Posted by Brodick

The only thing I would query Geoff ( and I may be wrong on this)
but the problems you are having are minor ( all be it annoying)
but your engine and mechanicals are all fine - so the basic product is fine
???

With respect Brodick (and without it seeming like Geoff and I are teaming up together all the time to moan) I am finding it very hard to understand how anyone who does not own a Civic can pass comments on the problems of others.

On the 1st March when you are a proud new owner of the Civic stop and think for a minute how you would feel if you started to have constant problems with the car and are told to live with them, would you still see them as minor? Lets hope you are never put in the position to find out.

[Brodick]

Originally Posted by Topcat

With respect Brodick (and without it seeming like Geoff and I are teaming up together all the time to moan) I am finding it very hard to understand how anyone who does not own a Civic can pass comments on the problems of others.

On the 1st March when you are a proud new owner of the Civic stop and think for a minute how you would feel if you started to have constant problems with the car and are told to live with them, would you still see them as minor? Lets hope you are never put in the position to find out.

I know 3 People who own new model Civics all of them happy
two of the three have fuel cap problems
and the other has had her cars front & rear shocks replaced
all three are extremley happy with their cars and with the dealer service

As for us my Mum is currently on her third civic and when the new one arrives on the 1st March it will mostly be her and the other half using it
I would expect that if we do have any problems our dealer will sort them out. - not that I am expecting any!!

The CR-V is really mine and I am happy to be placing my order for the all new 2007 model in the next few weeks ( yes it is an all new model, I am expecting there to be one or two teething problems - but again as we have had the same dealer for the past 4 years I am sure any problems will be sorted as quickly as possible