HUK Honda Customer service - Page 3

Topcat · 9th February 2007, 21:06

Quote:

Originally Posted by Brodick

I know 3 People who own new model Civics all of them happy

I am expecting there to be one or two teething problems - but again as we have had the same dealer for the past 4 years I am sure any problems will be sorted as quickly as possible

I also know three people with the civic - all of which have had problems.

Isn't the point the fact that the dealerships appear to be unable to sort the problems out - even those with the common faults like fuel filler cap are finding the replacements fail after time.

sarahjo · 9th February 2007, 21:08

Oh oh...i know 4 people with civics that love them

Does that mean i know the most people who love them

Ok so one of them is me!!!

Topcat · 9th February 2007, 21:28

Quote:

Originally Posted by sarahjo

Oh oh...i know 4 people with civics that love them

Does that mean i know the most people who love them

Ok so one of them is me!!!

I am talking about non Civinfo members

sarahjo · 9th February 2007, 21:31

Quote:

Originally Posted by Topcat

I am talking about non Civinfo members

No....2 of them aren't ...they think me and gwen are sad......they need to get a life

sarahjo · 9th February 2007, 21:32

Quote:

Originally Posted by sarahjo

No....2 of them aren't ...they think me and gwen are sad......they need to get a life

Oh ****....is that me that needs to get one!!!

sarahjo · 9th February 2007, 21:32

Quote:

Originally Posted by sarahjo

Oh ****....is that me that needs to get one!!!

No sod it ..it's them

Topcat · 9th February 2007, 21:54

Quote:

Originally Posted by sarahjo

No sod it ..it's them

Well apparently I am sad and to get a life too

Brodick · 9th February 2007, 22:31

Quote:

Originally Posted by Topcat

I also know three people with the civic - all of which have had problems.

Isn't the point the fact that the dealerships appear to be unable to sort the problems out - even those with the common faults like fuel filler cap are finding the replacements fail after time.

My friends and colleagues who have had their cars for

10 months
7 months
&
6 Months
all found the dealers to be extremley helpful - yes the ones with filler cap were a bit miffed at having to go back more than once to the dealer but knew that they had an all new model and this was one of its teething problems.

A colleague from work had to have her car's front and rear shocks replaced as they were making a bit of a racket - but since the work has been done she has not had any other problems

These are 3 Happy civic owners.

I have said it before and I will say it again the owners with problem civics are in the minority ( The fuel Filler cap and Shocks issue may have been a little more widespread but that can be put down to the all new model) as for other issues some people have experienced with their cars -I have never disputed that Honda should have done more for those people with problem cars but you must realise that a high percentage of civic owners are over the moon ( say 95%) maybe more maybe less without speaking to all Civic owners it is hard to say but I dont think that figure can be far out

Brodick · 9th February 2007, 22:38

Quote:

Originally Posted by sarahjo

No....2 of them aren't ...they think me and gwen are sad......they need to get a life

Oh dear a life - hmmm sounds familiar

Topcat · 9th February 2007, 22:58

Brodick - you base what you say on other people's experiences with the car (not problem free I may add) not on owning one yourself.

I on the other hand base what I say on the experiences I have had personally owning a Civic and they are not good!

Brodick · 9th February 2007, 23:36

This has nothing to do with if I currently own a new civic or not.

My posts are bases on facts from friends and colleagues who have the same car as yourself TC ( actually 2 ES & 1 EX model) and have had none of the problems you have experienced ( apart from shocks & fuel cap)
along with experience of the service I have received to date with being a Honda our present Cars ( '04 Civic & '04 CR-V)

My friends and colleagues could not be happier along with the majority of other Civic Owners.

Making bold statements saying Honda's are poor and even thinking of going to a showroom to tell prospective owners what you think of Honda
is just not on. yes you have been very unlucky but you could have bought a focus and had the same problems if not more You cannot put people off buying a car just beacuse you have had X number of problems ( some worse than others)when there are 900,000 happy owners ( including my friends)

Having said all of that Honda should be doing their upmost to help people like yourself or giving their dealers directives to do so

TTDegs · 10th February 2007, 00:55

think we're wandering slightly off topic here, and into realms of issues with the Civic - a well documented problem(s) in other threads.

This thread started off with a query about HCS returning calls, and has (understandably) migrated into a discussion on the quality / reliability of the Civic in general.

Obviously the two topics are linked - it's unlikely you'd be commenting / querying about HCS if your Civic was fault free!

Anyone want to attempt to get it back on track?

geoff · 10th February 2007, 06:08

yes they did return my phone call

but the dealer didn't so i had to drive there

the answer why they didn't return the call was we had nothing to add as we

were waiting for a call back from honda

back to where we started

10th February 2007, 06:08	#53 (permalink)
geoff Supporter Magic Rear Seat Join Date: 20th May 2006 Posts: 533 Thanks: 0 Thanked 0 Times in 0 Posts	yes yes they did return my phone call but the dealer didn't so i had to drive there the answer why they didn't return the call was we had nothing to add as we were waiting for a call back from honda back to where we started

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This thread is about: Honda Customer service, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; Originally Posted by Brodick I know 3 People who own new model Civics all of them happy I am expecting there to be one or ...

9th February 2007, 21:08	#42 (permalink)
sarahjo Fallen Angel Rocketship door handle Join Date: 16th October 2006 Location: Cheshire Posts: 1,229 Thanks: 0 Thanked 0 Times in 0 Posts	Oh oh...i know 4 people with civics that love them Does that mean i know the most people who love them Ok so one of them is me!!!

9th February 2007, 22:58	#50 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,743 Thanks: 0 Thanked 9 Times in 9 Posts	Brodick - you base what you say on other people's experiences with the car (not problem free I may add) not on owning one yourself. I on the other hand base what I say on the experiences I have had personally owning a Civic and they are not good!

9th February 2007, 23:36	#51 (permalink)
Brodick Perfect Guy! Rocketship door handle Join Date: 2nd December 2006 Location: Central Scotland Posts: 1,706 Thanks: 0 Thanked 6 Times in 5 Posts	This has nothing to do with if I currently own a new civic or not. My posts are bases on facts from friends and colleagues who have the same car as yourself TC ( actually 2 ES & 1 EX model) and have had none of the problems you have experienced ( apart from shocks & fuel cap) along with experience of the service I have received to date with being a Honda our present Cars ( '04 Civic & '04 CR-V) My friends and colleagues could not be happier along with the majority of other Civic Owners. Making bold statements saying Honda's are poor and even thinking of going to a showroom to tell prospective owners what you think of Honda is just not on. yes you have been very unlucky but you could have bought a focus and had the same problems if not more You cannot put people off buying a car just beacuse you have had X number of problems ( some worse than others)when there are 900,000 happy owners ( including my friends) Having said all of that Honda should be doing their upmost to help people like yourself or giving their dealers directives to do so

10th February 2007, 00:55	#52 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 1 Time in 1 Post	think we're wandering slightly off topic here, and into realms of issues with the Civic - a well documented problem(s) in other threads. This thread started off with a query about HCS returning calls, and has (understandably) migrated into a discussion on the quality / reliability of the Civic in general. Obviously the two topics are linked - it's unlikely you'd be commenting / querying about HCS if your Civic was fault free! Anyone want to attempt to get it back on track?