HUK Honda Customer service

geoff · 6th February 2007, 16:03

Has anybody ever had there telephone call returned?

only been waiting 28hrs

TTDegs · 6th February 2007, 17:07

were you given a reference number of any sort when you logged your call?

geoff · 6th February 2007, 17:14

No they just take your reg no and when I phone the second time yesterday they said yes we know you had phoned

Topcat · 6th February 2007, 17:21

Geoff give them time I have been waiting since the 15th December

geoff · 6th February 2007, 17:31

Well i have nothing to complain about then have I

basegreen · 6th February 2007, 17:34

They are abysmal at returning calls. Keep pestering.

TTDegs · 6th February 2007, 17:40

just my own rules for dealing with any customer service department - feel free to use or ignore:

Put aside a cheap notepad purely for use on this particular issue, and:
1) Always note date and time of call
2) Always note the person's (full) name who answered the phone
3) If transferred to someone else, note their (full) name too
4) Always ask for a customer reference number - and write that down too
5) At the end of the conversation, repeat back to them exactly what they have promised to do, and by when.

If and when the desired action does not happen, call back, and ask to speak to that person direct.
If you are fobbed off with 'they're at lunch' or whatever, say that you will call them back.

Unfortunately this way ends up as a lot of work, but at least it's you pushing it forward and you are in control.

But like I said - feel free to ignore all of the above

Topcat · 6th February 2007, 18:17

Quote:

Originally Posted by basegreen

They are abysmal at returning calls. Keep pestering.

Indeed! and emails and letters lol

basegreen · 6th February 2007, 18:25

I am shocked that Steve Oliver has gone. I wonder if that was a jump or push.

Topcat · 6th February 2007, 18:30

Quote:

Originally Posted by basegreen

I am shocked that Steve Oliver has gone. I wonder if that was a jump or push.

Has he!!! No wonder he isn't replying to my letters lol

I bet he jumped probably couldn't handle the amount of complaints, when the going gets tough and all that!

Honcho · 6th February 2007, 18:39

Interesting to see who's resigned or been pushed from the layer above. Poor old Steve can't really be blamed for poor design, shoddy workmanship and poor management-ordained customer service practices.

Topcat · 6th February 2007, 18:46

Maybe Asimo has taken his place

basegreen · 6th February 2007, 18:48

Quote:

Originally Posted by Honcho

Interesting to see who's resigned or been pushed from the layer above. Poor old Steve can't really be blamed for poor design, shoddy workmanship and poor management-ordained customer service practices.

I dont know, but if they promote one particular member of his direct staff, we're all doomed. Doomed, I say.

Topcat · 6th February 2007, 18:52

Quote:

Originally Posted by basegreen

I dont know, but if they promote one particular member of his direct staff, we're all doomed. Doomed, I say.

Oh tell, clues will do

basegreen · 6th February 2007, 18:56

Really, positively couldnt say.

Topcat · 6th February 2007, 19:01

Quote:

Originally Posted by basegreen

Really, positively couldnt say.

I knew it - it is Asimo!!

geoff · 6th February 2007, 19:48

haven't you two got better things to do i was told i was sad and needed to get a life today

Topcat · 6th February 2007, 20:18

Quote:

Originally Posted by geoff

haven't you two got better things to do i was told i was sad and needed to get a life today

Who said that?

Charles_Harding · 8th February 2007, 14:33

Quote:

Originally Posted by Honcho

Interesting to see who's resigned or been pushed from the layer above. Poor old Steve can't really be blamed for poor design, shoddy workmanship and poor management-ordained customer service practices.

I thought that Steve WAS the main man.

Possibly as he never sorted out anything it was found he wasn't needed anyway.

Now they can still ignore us but without having Steve on the pay roll.

Another cost cutting exercise completed!

"Why is it we have naked staues in parks but cannot run around parks naked ourselves?"

Charles H.

geoff · 8th February 2007, 14:43

they have a new manager but whoever they are whenever i phone they are in a meeting
have you heard this before?

6th February 2007, 16:03	#1 (permalink)
geoff Supporter Magic Rear Seat Join Date: 20th May 2006 Posts: 533 Thanks: 0 Thanked 0 Times in 0 Posts	Honda Customer service Has anybody ever had there telephone call returned? only been waiting 28hrs

6th February 2007, 17:14	#3 (permalink)
geoff Supporter Magic Rear Seat Join Date: 20th May 2006 Posts: 533 Thanks: 0 Thanked 0 Times in 0 Posts	no No they just take your reg no and when I phone the second time yesterday they said yes we know you had phoned

6th February 2007, 17:31	#5 (permalink)
geoff Supporter Magic Rear Seat Join Date: 20th May 2006 Posts: 533 Thanks: 0 Thanked 0 Times in 0 Posts	what Well i have nothing to complain about then have I

8th February 2007, 14:43	#20 (permalink)
geoff Supporter Magic Rear Seat Join Date: 20th May 2006 Posts: 533 Thanks: 0 Thanked 0 Times in 0 Posts	they have a new manager they have a new manager but whoever they are whenever i phone they are in a meeting have you heard this before?

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This thread is about: Honda Customer service, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; Has anybody ever had there telephone call returned? only been waiting 28hrs...

6th February 2007, 17:07	#2 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 0 Times in 0 Posts	were you given a reference number of any sort when you logged your call?

6th February 2007, 17:21	#4 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,738 Thanks: 0 Thanked 6 Times in 6 Posts	Geoff give them time I have been waiting since the 15th December

6th February 2007, 17:34	#6 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,865 Thanks: 0 Thanked 2 Times in 2 Posts	They are abysmal at returning calls. Keep pestering.

6th February 2007, 17:40	#7 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 0 Times in 0 Posts	just my own rules for dealing with any customer service department - feel free to use or ignore: Put aside a cheap notepad purely for use on this particular issue, and: 1) Always note date and time of call 2) Always note the person's (full) name who answered the phone 3) If transferred to someone else, note their (full) name too 4) Always ask for a customer reference number - and write that down too 5) At the end of the conversation, repeat back to them exactly what they have promised to do, and by when. If and when the desired action does not happen, call back, and ask to speak to that person direct. If you are fobbed off with 'they're at lunch' or whatever, say that you will call them back. Unfortunately this way ends up as a lot of work, but at least it's you pushing it forward and you are in control. But like I said - feel free to ignore all of the above

6th February 2007, 18:25	#9 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,865 Thanks: 0 Thanked 2 Times in 2 Posts	I am shocked that Steve Oliver has gone. I wonder if that was a jump or push.

6th February 2007, 18:39	#11 (permalink)
Honcho Supporter Triangular Exhaust Join Date: 5th October 2006 Posts: 258 Thanks: 0 Thanked 1 Time in 1 Post	Interesting to see who's resigned or been pushed from the layer above. Poor old Steve can't really be blamed for poor design, shoddy workmanship and poor management-ordained customer service practices.

6th February 2007, 18:46	#12 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,738 Thanks: 0 Thanked 6 Times in 6 Posts	Maybe Asimo has taken his place

6th February 2007, 18:56	#15 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,865 Thanks: 0 Thanked 2 Times in 2 Posts	Really, positively couldnt say.

6th February 2007, 19:48	#17 (permalink)
geoff Supporter Magic Rear Seat Join Date: 20th May 2006 Posts: 533 Thanks: 0 Thanked 0 Times in 0 Posts	haven't you two got better things to do i was told i was sad and needed to get a life today

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