Long list My Saga - as it stands!! - Page 2

KevinF · 24th February 2007, 12:15

How's the radio Geoff? Has the new software made it work to your satisfaction?

KevinF.

geoff · 25th February 2007, 20:40

The software update has made no difference
the car needs an aerial conected to the radio to work

The rattles are a lot better apart from the windscreen one

the climate control after 1 hour turned up to 25 was still blowing cold air

Kremmen · 26th February 2007, 07:12

I would have thought that the aerial wire that must run through the car to the back window could be intercepted and fed to a rear top mounted aerial like most other cars seem to have ?

geoff · 26th February 2007, 07:29

Yes you would of thought so but honda don't give a Toss

they are so big and powerful and they think people who have minor faults (in there words) major faults I call them can just be ignored

Having a working radio is something I have always had and when I was an agency driver if they gave me a lorry with a non working radio I would refuse to drive it

Now I have bought a car from Honda that in certain parts of the country you cannot listen to radio two and other local radio stations.

And before everybody tells me there radio is fine I know that

But I have never had this problem with the old model loan civic and many other cars in my local area

Cheltenhamshire · 3rd March 2007, 20:48

Right .... as this is my thread about my saga, here is an update!

The car goes back in on Monday to fix the creaks / dash / windscreen or whatever is causing the constant noise going over bumps. Since they fixed the suspension it is much better riding and this has reduced the number of creaks etc.

However people talking about the windscreen and clips and what have you, well the boys in Cheltenham will have my car for 3 days to fix it and I will be taking their hire car to the smoke for work. Will they continue their sterling work to rebuild my car to the standard the dullards in Swindon did not?

Stay tuned....back on Wednesday night / Thursday day!

Cheltenhamshire · 13th March 2007, 13:42

Right.....well the update as it is stands is this. The guys at the garage have had my car now since last Monday and have advised me that we shall speak again on Friday this week. So 2 weeks.....and still with no resolution for the squeaking / creaking and shaking dash / windscreen / plutonium flugelbinder etc.

They have taken the dash to bits and have been in touch with the factory day after day trying new things.

I have reached the point (and I think them too, and poor old Dave the mechanic) where Honda have to put up or shut up. My dealer and I have wasted over 6 weeks now fixing and repairing and replacing bits of the car that the factory did not make correctly and we want it sorted. New dash.....new car, I mean it is getting beyond a joke. The dealer have been great and are really making an effort on my behalf.

Any advice??

Cheltenhamshire · 16th March 2007, 15:06

The garage has called again.....still not done. Dave is trying every little thing that the factory and customer services are advising. Well to be honest it has gone too far. I am now getting the service manager and ops director of Amethyst involved. I have been told that under warranty dealers get paid for resolving an issue and the labour done to solve that issue. Not to diagnose....so with my wobbly, rattly and frankly cruddy dash having taken a mechanic 2 weeks and rising *unpaid by Honda* surely Amethyst will be concerned enough to apply pressue to the factory to get someone up to Cheltenham (all of 30 miles FFS) or take the car back to be sorted.

I am starting to get angry.....but with Honda not Amethyst. At the end of the day I am putting the miles on someone elses car not mine.

Cheltenhamshire · 21st March 2007, 09:39

Okay...Amethyst called back, Honda will not send someone down until every possible thing has been tried.

Here was the latest thing to check.... engine subframe. I kid you not.

So Dave checks the engine subframe and founds the bolts have been threaded.....causing some movement that should not be there. There are not sure how this happened, either a numpty in Swindon over torquing the bolts during assembly or perhaps the extra stresses on the car when the suspension broke...... needless to say they are now replacing the rear engine subframe.

Now my discussion with Jonathan the service manager was interesting, he was not sure of the effects this would have either. Now I would have thought that a damaged subframe would show up in vibration through the pedals or gear lever but my car has been sowing machine smooth. However the noise from the dash could be described as a kind of shaking .... that could be coming from an engine that is moving around when it shouldn't. Hence why it only happens on rough roads and surfaces. They are replacing the subframe so lets see what happens.

Anyone else had subframe problems?

pcr · 21st March 2007, 12:11

Seems like your on your own with this one Cheltenhamshire. I must say, I admire your tolerance, to me the idea of replacing the engine subframe to fix a creak doesn't bear thinking about. Good luck.

geoff · 21st March 2007, 18:12

After 3 days of phone calls to dealer and hcs they are coming next thursday to collect car and try and fix the new faults they gave me last week

Not only will my car know its way to the dealer
guess who is on speed dial
lucky i have got skype and the calls are free

Topcat · 21st March 2007, 18:27

Quote:

Originally Posted by geoff

After 3 days of phone calls to dealer and hcs they are coming next thursday to collect car and try and fix the new faults they gave me last week

Not only will my car know its way to the dealer
guess who is on speed dial
lucky i have got skype and the calls are free

Well thats good news Geoff

My car knows its way to the dealership too, I have 5 different Honda numbers on my mobile and think my picture has been circulated to the dealers to avoid me

geoff · 21st March 2007, 19:16

when I finally got an answer about why no body had phoned me back he said I was very busy and didn't remember that i had to phone you back
must be the same reason with hcs

Cheltenhamshire · 30th March 2007, 09:43

Okay....the guys replaced the engine subframe.....and it did not solve the shake, rattle and roll from the dash. So Amethyst have had my car a month now. Dave the technician rang yesterday and we were having a good chat, it is not the windscreen as that has been checked.....but he is running out of things to check. The sooner Honda admit this car is a turkey and get their backsides 30 miles up the road to Cheltenham the better.

The scary thing is.....Dave has heard the same shake / rattle & roll dash noises from a couple of other cars too.....but they have not complained. The reason, deafness and old age it would seem. Being a demanding 33 year old who does not like to spend £16k on a car that rattles worse than his wife's £4k Citroen C3 kind of makes me a special case ..... !!!

So I am still stuck in the 1.4 Civic which does not have awful rattles and shakes....but I have done nearly 2000 miles this month. This is turning into a joke!

geoff · 30th March 2007, 19:12

dealer had the car for two days to fix the fault with the auto wipers
which wasn't there before i had the new windscreen fitted

fault still not fixed now they have run out of time

so they are returning it to me to use until there is a workshop slot to have another go

after spending two days they haven't a clue how to fix it

so Cheltenhamshire i think i have got lemon/turkey no2

Cheltenhamshire · 30th March 2007, 19:24

It would seem so Geoff. Mine has had 2 faults like everyone elses in the rear shocks and fuel filler cap issue. All of the other problems have been down to poor assembly, the roof not being welded, the rattling seat belt holder, the front shocks that fell apart, the dash being totally f*cked and the engine subframe bolts threading themselves.

Really poor show from Honda, Amethyst doing me proud. I will never buy a british made Honda ever again. It is no wonder the UK has very little industry anymore with the slack attitude to doing their jobs, put them on the dole and ship the factory over to where they have some pride in their work.

Bog · 30th March 2007, 20:45

Cheltenhamshire, I really think after all that you should be demanding a new car! You have been more than patient!

Cheltenhamshire · 2nd April 2007, 20:55

Okay....latest update on week 5!!! The dash has been removed altogether.....but still not the cause of the shaking. It has now been isolated to the steering column. A new one has been ordered, should be fitted on Wednesday. Dave is not sure what is causing the shaking / rattle from the steering column but hopes to know upon replacing the part.

I will have a new car by the time this is sorted......in terms of new bits fitted! What a joke!! Still, cheers again Dave for the hard work....I do hope this is it sorted.

Cheltenhamshire · 8th April 2007, 21:53

Well it is now the following Sunday....it was not sorted on Wednesday, altough I did visit Dave at the dealer and took a drive out in the car (minus its dash) to have a 2nd pair of ears listen. Not only did we get the shaking noise that may or may not be the steering column we also got a noise that was coming from the windscreen which is going to be refitted to see if a failing bonding around the screen is causing that one. With the dash removed Dave also showed me that 1 of the 3 mounting rods that hold the dash up was minus most of its rubber gromet....another potential source of rattles solved.

It is going from bad to worse, if I have to do another journey to London on Thursday in this bloody 1.4 I am going to write a strongly worded letter to Honda, Watchdog and What Car. I have had enough.....Honda, I come to you to have a reliable car. In fact this is the worst I have ever owned. What the hell do I try next, German cars....crap quality and crap dealers, Italian....not bad quality, truly the worst dealers....English, do not even go there...... Korean???

elfa7 · 9th April 2007, 16:55

I think Dealer/Honda should give you a new car.

Cheltenhamshire · 14th April 2007, 16:27

Right.....I now have a new 2007 Civic.....courtesy car as the dealer sold the other courtesy car I had! I have a black 1.4 SE with 5 miles. It has now done 300 (in 4 days) and is great. Shame it is a 1.4 and does not belong to me, no squeaks, rattles or things that don't work.

Back to my lemon, well I went I popped in this morning to get my sunglasses from my car and check on the progress of rebonding the windscreen (which Dave had shown me with the screen removed that there was not a uniform application of adhesive which caused the noise) and replacement of the steering column.

Well good news is the screen does not make any noise now....as for the shaking rattle from somewhere .... well it is still there..... so not the steering column at all. WTF are Honda playing at??? Dave (head mechanic at Amethyst in Cheltenham) and Jonathan (service manager for Amethyst Cheltenham) now are stumped. Well will Honda get their lazy arses up from Swindon to fix this lemon of a car that has spend over 9 weeks in the dealer workshop having shoddy build recitifed and failed components replaced?

I am now seriously f*cked off. Jonthan is going to provide me with the 3 names I need, the boss of Amethyst (Roger Moore no less!) to thank him for his teams efforts, I have never dealt with a dealer as good as them before, and also the names of the head of Honda customer service and head of Honda UK. I want techies from Swindon up to fix it or I want a new car. This car has been a total pile of sh*t and it is not on.

Any advice??

24th February 2007, 12:15	#21 (permalink)
KevinF Supporter Wheelnut Join Date: 19th November 2006 Location: Hungerford, UK Posts: 81 Thanks: 0 Thanked 0 Times in 0 Posts	...but how's the radio? How's the radio Geoff? Has the new software made it work to your satisfaction? KevinF.

25th February 2007, 20:40	#22 (permalink)
geoff Supporter Magic Rear Seat Join Date: 20th May 2006 Posts: 533 Thanks: 0 Thanked 0 Times in 0 Posts	no difference The software update has made no difference the car needs an aerial conected to the radio to work The rattles are a lot better apart from the windscreen one the climate control after 1 hour turned up to 25 was still blowing cold air Last edited by geoff; 25th February 2007 at 20:42.

26th February 2007, 07:29	#24 (permalink)
geoff Supporter Magic Rear Seat Join Date: 20th May 2006 Posts: 533 Thanks: 0 Thanked 0 Times in 0 Posts	Yes Yes you would of thought so but honda don't give a Toss they are so big and powerful and they think people who have minor faults (in there words) major faults I call them can just be ignored Having a working radio is something I have always had and when I was an agency driver if they gave me a lorry with a non working radio I would refuse to drive it Now I have bought a car from Honda that in certain parts of the country you cannot listen to radio two and other local radio stations. And before everybody tells me there radio is fine I know that But I have never had this problem with the old model loan civic and many other cars in my local area

21st March 2007, 18:12	#30 (permalink)
geoff Supporter Magic Rear Seat Join Date: 20th May 2006 Posts: 533 Thanks: 0 Thanked 0 Times in 0 Posts	after 3 days After 3 days of phone calls to dealer and hcs they are coming next thursday to collect car and try and fix the new faults they gave me last week Not only will my car know its way to the dealer guess who is on speed dial lucky i have got skype and the calls are free

21st March 2007, 19:16	#32 (permalink)
geoff Supporter Magic Rear Seat Join Date: 20th May 2006 Posts: 533 Thanks: 0 Thanked 0 Times in 0 Posts	he just didn't remember when I finally got an answer about why no body had phoned me back he said I was very busy and didn't remember that i had to phone you back must be the same reason with hcs


This thread is about: My Saga - as it stands!!, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; How's the radio Geoff? Has the new software made it work to your satisfaction? KevinF....

26th February 2007, 07:12	#23 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 2,577 Thanks: 7 Thanked 11 Times in 11 Posts	I would have thought that the aerial wire that must run through the car to the back window could be intercepted and fed to a rear top mounted aerial like most other cars seem to have ?

3rd March 2007, 20:48	#25 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts	Right .... as this is my thread about my saga, here is an update! The car goes back in on Monday to fix the creaks / dash / windscreen or whatever is causing the constant noise going over bumps. Since they fixed the suspension it is much better riding and this has reduced the number of creaks etc. However people talking about the windscreen and clips and what have you, well the boys in Cheltenham will have my car for 3 days to fix it and I will be taking their hire car to the smoke for work. Will they continue their sterling work to rebuild my car to the standard the dullards in Swindon did not? Stay tuned....back on Wednesday night / Thursday day!

13th March 2007, 13:42	#26 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts	Right.....well the update as it is stands is this. The guys at the garage have had my car now since last Monday and have advised me that we shall speak again on Friday this week. So 2 weeks.....and still with no resolution for the squeaking / creaking and shaking dash / windscreen / plutonium flugelbinder etc. They have taken the dash to bits and have been in touch with the factory day after day trying new things. I have reached the point (and I think them too, and poor old Dave the mechanic) where Honda have to put up or shut up. My dealer and I have wasted over 6 weeks now fixing and repairing and replacing bits of the car that the factory did not make correctly and we want it sorted. New dash.....new car, I mean it is getting beyond a joke. The dealer have been great and are really making an effort on my behalf. Any advice??

16th March 2007, 15:06	#27 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts	The garage has called again.....still not done. Dave is trying every little thing that the factory and customer services are advising. Well to be honest it has gone too far. I am now getting the service manager and ops director of Amethyst involved. I have been told that under warranty dealers get paid for resolving an issue and the labour done to solve that issue. Not to diagnose....so with my wobbly, rattly and frankly cruddy dash having taken a mechanic 2 weeks and rising unpaid by Honda surely Amethyst will be concerned enough to apply pressue to the factory to get someone up to Cheltenham (all of 30 miles FFS) or take the car back to be sorted. I am starting to get angry.....but with Honda not Amethyst. At the end of the day I am putting the miles on someone elses car not mine.

21st March 2007, 09:39	#28 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts	Okay...Amethyst called back, Honda will not send someone down until every possible thing has been tried. Here was the latest thing to check.... engine subframe. I kid you not. So Dave checks the engine subframe and founds the bolts have been threaded.....causing some movement that should not be there. There are not sure how this happened, either a numpty in Swindon over torquing the bolts during assembly or perhaps the extra stresses on the car when the suspension broke...... needless to say they are now replacing the rear engine subframe. Now my discussion with Jonathan the service manager was interesting, he was not sure of the effects this would have either. Now I would have thought that a damaged subframe would show up in vibration through the pedals or gear lever but my car has been sowing machine smooth. However the noise from the dash could be described as a kind of shaking .... that could be coming from an engine that is moving around when it shouldn't. Hence why it only happens on rough roads and surfaces. They are replacing the subframe so lets see what happens. Anyone else had subframe problems?

21st March 2007, 12:11	#29 (permalink)
pcr Magic Rear Seat Join Date: 5th September 2006 Location: Shropshire Posts: 847 Thanks: 0 Thanked 1 Time in 1 Post	Seems like your on your own with this one Cheltenhamshire. I must say, I admire your tolerance, to me the idea of replacing the engine subframe to fix a creak doesn't bear thinking about. Good luck.

30th March 2007, 09:43	#33 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts	Okay....the guys replaced the engine subframe.....and it did not solve the shake, rattle and roll from the dash. So Amethyst have had my car a month now. Dave the technician rang yesterday and we were having a good chat, it is not the windscreen as that has been checked.....but he is running out of things to check. The sooner Honda admit this car is a turkey and get their backsides 30 miles up the road to Cheltenham the better. The scary thing is.....Dave has heard the same shake / rattle & roll dash noises from a couple of other cars too.....but they have not complained. The reason, deafness and old age it would seem. Being a demanding 33 year old who does not like to spend £16k on a car that rattles worse than his wife's £4k Citroen C3 kind of makes me a special case ..... !!! So I am still stuck in the 1.4 Civic which does not have awful rattles and shakes....but I have done nearly 2000 miles this month. This is turning into a joke!

30th March 2007, 19:12	#34 (permalink)
geoff Supporter Magic Rear Seat Join Date: 20th May 2006 Posts: 533 Thanks: 0 Thanked 0 Times in 0 Posts	the saga goes on and on dealer had the car for two days to fix the fault with the auto wipers which wasn't there before i had the new windscreen fitted fault still not fixed now they have run out of time so they are returning it to me to use until there is a workshop slot to have another go after spending two days they haven't a clue how to fix it so Cheltenhamshire i think i have got lemon/turkey no2

30th March 2007, 19:24	#35 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts	It would seem so Geoff. Mine has had 2 faults like everyone elses in the rear shocks and fuel filler cap issue. All of the other problems have been down to poor assembly, the roof not being welded, the rattling seat belt holder, the front shocks that fell apart, the dash being totally f*cked and the engine subframe bolts threading themselves. Really poor show from Honda, Amethyst doing me proud. I will never buy a british made Honda ever again. It is no wonder the UK has very little industry anymore with the slack attitude to doing their jobs, put them on the dole and ship the factory over to where they have some pride in their work.

30th March 2007, 20:45	#36 (permalink)
Bog Supporter Magic Rear Seat Join Date: 5th October 2006 Location: Romford, Essex Posts: 890 Thanks: 0 Thanked 1 Time in 1 Post	Cheltenhamshire, I really think after all that you should be demanding a new car! You have been more than patient!

2nd April 2007, 20:55	#37 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts	Okay....latest update on week 5!!! The dash has been removed altogether.....but still not the cause of the shaking. It has now been isolated to the steering column. A new one has been ordered, should be fitted on Wednesday. Dave is not sure what is causing the shaking / rattle from the steering column but hopes to know upon replacing the part. I will have a new car by the time this is sorted......in terms of new bits fitted! What a joke!! Still, cheers again Dave for the hard work....I do hope this is it sorted.

8th April 2007, 21:53	#38 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts	Well it is now the following Sunday....it was not sorted on Wednesday, altough I did visit Dave at the dealer and took a drive out in the car (minus its dash) to have a 2nd pair of ears listen. Not only did we get the shaking noise that may or may not be the steering column we also got a noise that was coming from the windscreen which is going to be refitted to see if a failing bonding around the screen is causing that one. With the dash removed Dave also showed me that 1 of the 3 mounting rods that hold the dash up was minus most of its rubber gromet....another potential source of rattles solved. It is going from bad to worse, if I have to do another journey to London on Thursday in this bloody 1.4 I am going to write a strongly worded letter to Honda, Watchdog and What Car. I have had enough.....Honda, I come to you to have a reliable car. In fact this is the worst I have ever owned. What the hell do I try next, German cars....crap quality and crap dealers, Italian....not bad quality, truly the worst dealers....English, do not even go there...... Korean???

9th April 2007, 16:55	#39 (permalink)
elfa7 Supporter Rocketship door handle Join Date: 8th May 2006 Location: Cheshire Posts: 1,703 Thanks: 0 Thanked 0 Times in 0 Posts	I think Dealer/Honda should give you a new car.

14th April 2007, 16:27	#40 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts	Right.....I now have a new 2007 Civic.....courtesy car as the dealer sold the other courtesy car I had! I have a black 1.4 SE with 5 miles. It has now done 300 (in 4 days) and is great. Shame it is a 1.4 and does not belong to me, no squeaks, rattles or things that don't work. Back to my lemon, well I went I popped in this morning to get my sunglasses from my car and check on the progress of rebonding the windscreen (which Dave had shown me with the screen removed that there was not a uniform application of adhesive which caused the noise) and replacement of the steering column. Well good news is the screen does not make any noise now....as for the shaking rattle from somewhere .... well it is still there..... so not the steering column at all. WTF are Honda playing at??? Dave (head mechanic at Amethyst in Cheltenham) and Jonathan (service manager for Amethyst Cheltenham) now are stumped. Well will Honda get their lazy arses up from Swindon to fix this lemon of a car that has spend over 9 weeks in the dealer workshop having shoddy build recitifed and failed components replaced? I am now seriously fcked off. Jonthan is going to provide me with the 3 names I need, the boss of Amethyst (Roger Moore no less!) to thank him for his teams efforts, I have never dealt with a dealer as good as them before, and also the names of the head of Honda customer service and head of Honda UK. I want techies from Swindon up to fix it or I want a new car. This car has been a total pile of sht and it is not on. Any advice??

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads for: My Saga - as it stands!!
Thread	Thread Starter	Forum	Replies	Last Post
Honda - Stands for reliability?	medicsource	Was it you?	15	28th August 2007 22:38
My saga continues....	basegreen	General Discussion	3	26th April 2006 21:02