Long list My Saga - as it stands!! - Page 5

Cheltenhamshire · 1st May 2007, 11:14

To be honest I do not think that is the case. On smooth roads or those with bumps but smooth asphalt it is fine.

It is over potholes and rough surfaces that seem to get the whole trim shaking and moving around. It is deeply annoying.....going out for a drive with Dave at lunchtime so I have an independant witness to these noises. Steve Dyer called me yesterday and is going to arrange the car visits Swindon for a back to back with other Civics, presumably on their test track. If they have belgain pave and they drive on it at 20-30 mph and tell me that all Civics are supposed to shake like that I will despair!!!

apemonkeyman · 1st May 2007, 11:47

Good to hear it will finally be witnessed by Swindon. Good luck!

Cheltenhamshire · 10th May 2007, 10:32

Okay, so I spent some time with Steve Dyer and Gary Castle who are the heads of Customer Operations and Quality and they were pleasant chaps.

We went out in my car and then went out in a random car off the Amethyst lot out the front of the dealers (1.8 ES, 56 plate with 6ooo miles) to do a back to back.

It was find that the re-assembly of the interior of my car (specifically the rear around the boot, tailgate, parcel shelf) was very poor with things not fitted correctly etc. This could be the cause of a lot of the loose feeling trim. And has been since the car was returned to me after the bodged roof welding by the factory. It seems the bodyshop did not do a good job of putting it back together. I never really noticed, the trim fit not the noise, but I am sure it will make a big difference.

As for the dash.....Gary certainly noticed a difference between my car and the random ES but could not pinpoint the cause, rather like myself.

So the end result is that the car is going back to Swindon for them to rebuild the interior and investigate the dash.

I am pleased that they came down (I also imagine that the Amethyst head Roger's insistence helpd in this matter) and have taken my thoughts on board. It was amusing to note that they could tell I love the car itself and how annoyed I was with the trim etc!

So the car will be gone for another two weeks but will be taken to its birthplace for some cosmetic surgery. As was never my intention I am not after any compensation or anything, I just want the car back in the condition it should be for its 1 year old age and then I can get on and enjoy my car again.

I am pleased that Honda have taken me seriously, good job gents. I am looking forward to getting my car back again in a couple of weeks.

apemonkeyman · 10th May 2007, 11:07

Fingers crossed for you.

apemonkeyman · 21st May 2007, 14:02

Any news on when your motor will be back with you?

Cheltenhamshire · 21st May 2007, 14:04

It is due back on the 30th, although I cannot pick it up until the 1st of June due to me working in London. I am quite enjoying the CRV they have given me, a very nice vehicle. The wife wants one....

trouble is the one I am in costs £26,000.

Maybe in 2 years time I can pick one up with 30,000 miles.....then it might be in my £15,000 budget!

apemonkeyman · 21st May 2007, 16:13

Blimey, that's a long 2 weeks! Hope it passes quickly for you - unless you prefer the CRV & get a deal out of them to keep your wife happy!

chillicat · 23rd May 2007, 09:57

Mine went back to Swindon, I was told two weeks, which turned into four weeks.
I hope you have better luck with the results of the interior rebuild. Mine returned back from Swindon with some external repairs carried out FOC and very well cleaned.
Car came back the complete shambles it always was in terms of interior though.

Cheltenhamshire · 29th May 2007, 14:27

Well it is due back at the end of this week...but to be honest I am happy with the CRV they have given me at the moment!!!

Luckily mine has gone back for a mostly interior rebuild (around the middle and rear of the car (boot, rear boot trims, tailgate etc) so I am hopeful they will do that properly as the two guys pointed out the problems to me. They are also kindly fixing a small dent in the front door too (which is nice of them as it was nothing to do with them or the dealer, rather the fat woman next door who has thankfully moved out now) .... so fingers crossed!

apemonkeyman · 29th May 2007, 14:36

Is that the new model CRV?

Cheltenhamshire · 29th May 2007, 14:37

Yep 2.2 cdti EX. Loaded, very nice machine.

Charles_Harding · 29th May 2007, 14:39

Such a shame to hear all these woes!

Millie and me are so happy together.

"My doctor says that I have 'kleptomania', and that I should take something for it!"

Charles H.

apemonkeyman · 29th May 2007, 14:45

Quote:

Originally Posted by Cheltenhamshire

Yep 2.2 cdti EX. Loaded, very nice machine.

I'll have to take one for a test drive next time I want something from Ikea that is too big for the Civic!

Cheltenhamshire · 29th May 2007, 14:56

Well it would have to be massive....to be honest the boot is no bigger than the Civic. It is just with the seats up it has more rear legroom, the seats are not clever like the Civic. It would seem that when I own the Civic in 2 years time I will then be getting a 2 year old CRV of the new shape to transport as will hopefully be then .... my first child...along with the wife of course!

She has here heart set on one, and to be honest it would make good family transport. Does not get my pulse racing but it is fast enough, handles well...rides very well and gets 33mpg in town and 36mpg on the M4. Fairly cheap to tax (£160) and insure (group 12 I think) .... so yeah, I can see one in the family.

It would mean that I would need to keep the Civic as my daily driver.....so it would need new wheels I think!

apemonkeyman · 29th May 2007, 15:16

I was originally looking at the old shape CRV although I really wanted the Civic - I thought the Civ wouldn't be big enough for family & lugging a drum kit around. The salesman pointed out the space in the Civ & the CRV was soon forgotten about.

I must say you are sounding remarkably upbeat about the Civic given your troubles. Talking of still keeping the Civic some way down the line - must be love, albeit with a lot of hospital visits! I would've expected this much devotion only with your own children, not a car!!

Cheltenhamshire · 29th May 2007, 15:18

Good service goes a long way mate! As I have said all along the service from Amethyst has been first class. Honda needed a bit of a prod to come down take responsibility and they have done that. Awaiting to see the results with baited breath!

Despite the problems the overall ownership experience with Honda has been better than with Fiat, Alfa and Mercedes.

illegalhunter · 2nd June 2007, 18:00

If my car hadnt been welded right , they could have built me a new one.Under the sale of goods act it wasnt fit for purpose.

Cheltenhamshire · 11th June 2007, 13:02

Ah man.....I am seriously lost for words.

Got a call today from Amethyst, went down to see my car. Imagine my surprise when checking the car out I find that the B pillar trim they were going to replace was still there. The dent was still in the door, the tailgate trim was still wonky and ill fitting and the boot trim (which supports the parcel shelf) was still gaping. So they have had the car for 1 month in Swindon and not a single thing has been done.

***.

Emails have gone out to Steve and Gary asking them for feedback.

Kept the CRV....and will do until I get answers.

Charles_Harding · 11th June 2007, 13:17

Welcome to the world of Honda!

They've got your money......next customer please!

"I'm now on a seafood diet.
I see food and I eat it!"

Charles H.

Topcat · 11th June 2007, 14:22

Quote:

Originally Posted by Charles_Harding

Welcome to the world of Honda!

They've got your money......next customer please!

"I'm now on a seafood diet.
I see food and I eat it!"

Charles H.

Yeah exactly - like Stever Dyer gives a s*** nice to your face couldn't give a damn otherwise.

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This thread is about: My Saga - as it stands!!, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; To be honest I do not think that is the case. On smooth roads or those with bumps but smooth asphalt it is fine. It ...

1st May 2007, 11:14	#81 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	To be honest I do not think that is the case. On smooth roads or those with bumps but smooth asphalt it is fine. It is over potholes and rough surfaces that seem to get the whole trim shaking and moving around. It is deeply annoying.....going out for a drive with Dave at lunchtime so I have an independant witness to these noises. Steve Dyer called me yesterday and is going to arrange the car visits Swindon for a back to back with other Civics, presumably on their test track. If they have belgain pave and they drive on it at 20-30 mph and tell me that all Civics are supposed to shake like that I will despair!!!

1st May 2007, 11:47	#82 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 665 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Good to hear it will finally be witnessed by Swindon. Good luck!

10th May 2007, 10:32	#83 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Okay, so I spent some time with Steve Dyer and Gary Castle who are the heads of Customer Operations and Quality and they were pleasant chaps. We went out in my car and then went out in a random car off the Amethyst lot out the front of the dealers (1.8 ES, 56 plate with 6ooo miles) to do a back to back. It was find that the re-assembly of the interior of my car (specifically the rear around the boot, tailgate, parcel shelf) was very poor with things not fitted correctly etc. This could be the cause of a lot of the loose feeling trim. And has been since the car was returned to me after the bodged roof welding by the factory. It seems the bodyshop did not do a good job of putting it back together. I never really noticed, the trim fit not the noise, but I am sure it will make a big difference. As for the dash.....Gary certainly noticed a difference between my car and the random ES but could not pinpoint the cause, rather like myself. So the end result is that the car is going back to Swindon for them to rebuild the interior and investigate the dash. I am pleased that they came down (I also imagine that the Amethyst head Roger's insistence helpd in this matter) and have taken my thoughts on board. It was amusing to note that they could tell I love the car itself and how annoyed I was with the trim etc! So the car will be gone for another two weeks but will be taken to its birthplace for some cosmetic surgery. As was never my intention I am not after any compensation or anything, I just want the car back in the condition it should be for its 1 year old age and then I can get on and enjoy my car again. I am pleased that Honda have taken me seriously, good job gents. I am looking forward to getting my car back again in a couple of weeks.

10th May 2007, 11:07	#84 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 665 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Fingers crossed for you.

21st May 2007, 14:02	#85 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 665 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Any news on when your motor will be back with you?

21st May 2007, 14:04	#86 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	It is due back on the 30th, although I cannot pick it up until the 1st of June due to me working in London. I am quite enjoying the CRV they have given me, a very nice vehicle. The wife wants one.... trouble is the one I am in costs £26,000. Maybe in 2 years time I can pick one up with 30,000 miles.....then it might be in my £15,000 budget!

21st May 2007, 16:13	#87 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 665 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Blimey, that's a long 2 weeks! Hope it passes quickly for you - unless you prefer the CRV & get a deal out of them to keep your wife happy!

23rd May 2007, 09:57	#88 (permalink)
chillicat Valve Cap Join Date: 22nd November 2006 Posts: 29 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Mine went back to Swindon, I was told two weeks, which turned into four weeks. I hope you have better luck with the results of the interior rebuild. Mine returned back from Swindon with some external repairs carried out FOC and very well cleaned. Car came back the complete shambles it always was in terms of interior though.

29th May 2007, 14:27	#89 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Well it is due back at the end of this week...but to be honest I am happy with the CRV they have given me at the moment!!! Luckily mine has gone back for a mostly interior rebuild (around the middle and rear of the car (boot, rear boot trims, tailgate etc) so I am hopeful they will do that properly as the two guys pointed out the problems to me. They are also kindly fixing a small dent in the front door too (which is nice of them as it was nothing to do with them or the dealer, rather the fat woman next door who has thankfully moved out now) .... so fingers crossed!

29th May 2007, 14:36	#90 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 665 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Is that the new model CRV?

29th May 2007, 14:37	#91 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Yep 2.2 cdti EX. Loaded, very nice machine.

29th May 2007, 14:39	#92 (permalink)
Charles_Harding Civinfo guru Join Date: 14th August 2006 Location: S.E. London Posts: 3,303 Thanks: 113 Thanked 27 Times in 26 Posts iTrader: (0)	Such a shame to hear all these woes! Millie and me are so happy together. *"My doctor says that I have 'kleptomania', and that I should take something for it!"* Charles H.

29th May 2007, 14:56	#94 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Well it would have to be massive....to be honest the boot is no bigger than the Civic. It is just with the seats up it has more rear legroom, the seats are not clever like the Civic. It would seem that when I own the Civic in 2 years time I will then be getting a 2 year old CRV of the new shape to transport as will hopefully be then .... my first child...along with the wife of course! She has here heart set on one, and to be honest it would make good family transport. Does not get my pulse racing but it is fast enough, handles well...rides very well and gets 33mpg in town and 36mpg on the M4. Fairly cheap to tax (£160) and insure (group 12 I think) .... so yeah, I can see one in the family. It would mean that I would need to keep the Civic as my daily driver.....so it would need new wheels I think!

29th May 2007, 15:16	#95 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 665 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I was originally looking at the old shape CRV although I really wanted the Civic - I thought the Civ wouldn't be big enough for family & lugging a drum kit around. The salesman pointed out the space in the Civ & the CRV was soon forgotten about. I must say you are sounding remarkably upbeat about the Civic given your troubles. Talking of still keeping the Civic some way down the line - must be love, albeit with a lot of hospital visits! I would've expected this much devotion only with your own children, not a car!!

29th May 2007, 15:18	#96 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Good service goes a long way mate! As I have said all along the service from Amethyst has been first class. Honda needed a bit of a prod to come down take responsibility and they have done that. Awaiting to see the results with baited breath! Despite the problems the overall ownership experience with Honda has been better than with Fiat, Alfa and Mercedes.

2nd June 2007, 18:00	#97 (permalink)
illegalhunter HACKIN & SLAYIN Civinfo guru Join Date: 10th May 2007 Location: In the woods armed to the teeth Posts: 2,872 Thanks: 6 Thanked 35 Times in 34 Posts iTrader: (0)	If my car hadnt been welded right , they could have built me a new one.Under the sale of goods act it wasnt fit for purpose.

11th June 2007, 13:02	#98 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Ah man.....I am seriously lost for words. Got a call today from Amethyst, went down to see my car. Imagine my surprise when checking the car out I find that the B pillar trim they were going to replace was still there. The dent was still in the door, the tailgate trim was still wonky and ill fitting and the boot trim (which supports the parcel shelf) was still gaping. So they have had the car for 1 month in Swindon and not a single thing has been done. ***. Emails have gone out to Steve and Gary asking them for feedback. Kept the CRV....and will do until I get answers.

11th June 2007, 13:17	#99 (permalink)
Charles_Harding Civinfo guru Join Date: 14th August 2006 Location: S.E. London Posts: 3,303 Thanks: 113 Thanked 27 Times in 26 Posts iTrader: (0)	Welcome to the world of Honda! They've got your money......next customer please! *"I'm now on a seafood diet.* *I see food and I eat it!"* Charles H.