HUK Moaning gets you somewhere

Nadz · 8th March 2007, 08:46

Having had numerous problems with my 1.4 (rear shocks, fuel cap, tailgate, squeaky dash, EPS, condensation in lights to name a few) I decided to call Honda customer services. The person I was talking to was very understanding and offered me £200 worth of accessories.

At the time it sounded like a good offer, but when I got my car back from the dealer, the dash was not fixed and I found a few more niggles to moan about.

I than called Consumer Direct who told me to write to HUK and mention that my car was "of inferior quality" as described in the Implied terms Act. I done this and was informed to go through my dealer as opposed to HUK direct.

I sent the letter to the dealer and I got a result. They had spoken to HUK and as a goodwill gesture to keep me in a Honda (as I threatened to trade the car in for another make) they offered the following deal:

trade in my car for a 1.8 sport and they would sell the new car at cost and HUK would pay up to £500 of the difference.

Moral of the story- keep trying and moaning and eventually you will get somewhere!!

Lozza · 8th March 2007, 09:32

Well done mate!! Consumer power rules...its the way forward!! Its about time that car dealers/banks/mortgage companies etc realised that they can longer muck us around and expect to get away with it. When you getting the new one then?

Nadz · 8th March 2007, 09:41

I should get it either this week or early next. I must say that my dealer has been great so I have no complaints there

Bog · 8th March 2007, 09:52

Well done, good result!

czechplastik · 9th March 2007, 08:22

That is a good result, how much do you have to fork out to make the swap though?

CivPilot · 9th March 2007, 09:14

Quote:

Originally Posted by Nadz

I should get it either this week or early next. I must say that my dealer has been great so I have no complaints there

Well done. Sounds like you went exactly the right way about it too. You stuck your ground but were nice about it. Put it all in writing and let the dealer sort things out with Honda on your behalf. The fact that you still rate the dealer works both ways too, they get the happy customer & promotion by said customer, you get a great car upgrade.

Bloomin well done.

Ps. I had similar issues with my last car (smart Roadster, problems with car, but mainly with person working at the dealership "interfearing" with my order... long story). Anyway, I stayed nice and calm, very polite and put everything in writing. I also especially avoided any postings on monitored internet forums too(and the manufacturers/dealers do monitor forums these days). Smart took my letter and actioned it themselves coming to me with an offer of "goodwill". The offer was so good I didn't even need to question it. At the end of the day my car not only came with little free things like fitted floor mats, fire extinguisher etc, but it also had a full set of fitted luggage and a fully fitted Brabus bodystyling package FOC (Bodykit itself into 4 figures). Moral of the story, angry & shout and everyone hears you, be nice & calm and everyone listens

rhodgreen · 18th March 2007, 17:28

Honda have offered me a very similar deal, but my car being a year old, would mean a like for like exchange costing me 4k! Unnacceptable.

Nadz · 18th March 2007, 20:55

I got an exchange and upgade to a 1.8 for less than £1k- just mention that to them!

rhodgreen · 18th March 2007, 23:27

Quote:

Originally Posted by Nadz

I got an exchange and upgade to a 1.8 for less than £1k- just mention that to them!

Can you give me some more details please?

Topcat · 19th March 2007, 07:43

Why do some people get help from Honda and others dont.

Maybe they ignore me/solicitor because I have already had a replacement car but they replaced it with a car that still has problems!!

Ir doesnt make sense they dont follow the same procedure for each customer.

Nadz · 19th March 2007, 08:20

Rhodgreen- I moaned for ages to the dealer and they spoke to Honda on my behalf. I asked for a new car and was told I could get a 1.8 sport at "cost" and they would give me a decent 2nd hand value for my old car. Honda UK then said that they would pay £500 of the difference- that meant there was £1k left to pay and I put this into my existing Finance arrangement.

Any more details required then PM me.

Shaz · 19th March 2007, 08:33

That's very similar to what I did with the Type R.

Was a 6 month ordeal but finally got there!

Honda customer services are lacking until you mention Sales of Good etc etc.

Topcat · 19th March 2007, 08:45

Quote:

Originally Posted by Shaz

That's very similar to what I did with the Type R.

Was a 6 month ordeal but finally got there!

Honda customer services are lacking until you mention Sales of Good etc etc.

I have mentioned it - my solicitor threatened Court action - result nothing I am running out of steam.

rhodgreen · 19th March 2007, 09:52

Quote:

Originally Posted by Nadz

Rhodgreen- I moaned for ages to the dealer and they spoke to Honda on my behalf. I asked for a new car and was told I could get a 1.8 sport at "cost" and they would give me a decent 2nd hand value for my old car. Honda UK then said that they would pay £500 of the difference- that meant there was £1k left to pay and I put this into my existing Finance arrangement.

Any more details required then PM me.

How old was your original car when it was part exchanged?

Nadz · 19th March 2007, 12:55

it was just a year old

I think you also need to threaten HUK with bad publicity (aka Watchdog) before they listen

8th March 2007, 08:46	#1 (permalink)
Nadz Locking Wheelnut Join Date: 22nd June 2006 Location: Paisley Posts: 172 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Moaning gets you somewhere Having had numerous problems with my 1.4 (rear shocks, fuel cap, tailgate, squeaky dash, EPS, condensation in lights to name a few) I decided to call Honda customer services. The person I was talking to was very understanding and offered me £200 worth of accessories. At the time it sounded like a good offer, but when I got my car back from the dealer, the dash was not fixed and I found a few more niggles to moan about. I than called Consumer Direct who told me to write to HUK and mention that my car was "of inferior quality" as described in the Implied terms Act. I done this and was informed to go through my dealer as opposed to HUK direct. I sent the letter to the dealer and I got a result. They had spoken to HUK and as a goodwill gesture to keep me in a Honda (as I threatened to trade the car in for another make) they offered the following deal: trade in my car for a 1.8 sport and they would sell the new car at cost and HUK would pay up to £500 of the difference. Moral of the story- keep trying and moaning and eventually you will get somewhere!!

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This thread is about: Moaning gets you somewhere, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; Having had numerous problems with my 1.4 (rear shocks, fuel cap, tailgate, squeaky dash, EPS , condensation in lights to name a few) I decided ...

8th March 2007, 09:32	#2 (permalink)
Lozza Locking Wheelnut Join Date: 1st February 2007 Location: Hampshire Posts: 175 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Well done mate!! Consumer power rules...its the way forward!! Its about time that car dealers/banks/mortgage companies etc realised that they can longer muck us around and expect to get away with it. When you getting the new one then?

8th March 2007, 09:41	#3 (permalink)
Nadz Locking Wheelnut Join Date: 22nd June 2006 Location: Paisley Posts: 172 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I should get it either this week or early next. I must say that my dealer has been great so I have no complaints there

8th March 2007, 09:52	#4 (permalink)
Bog Supporter Magic Rear Seat Join Date: 5th October 2006 Location: Romford, Essex Posts: 895 Thanks: 0 Thanked 2 Times in 2 Posts iTrader: (0)	Well done, good result!

9th March 2007, 08:22	#5 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,500 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	That is a good result, how much do you have to fork out to make the swap though?

18th March 2007, 17:28	#7 (permalink)
rhodgreen Blue Ambient Locking Wheelnut Join Date: 3rd November 2006 Location: Southampton Posts: 137 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Honda have offered me a very similar deal, but my car being a year old, would mean a like for like exchange costing me 4k! Unnacceptable.

18th March 2007, 20:55	#8 (permalink)
Nadz Locking Wheelnut Join Date: 22nd June 2006 Location: Paisley Posts: 172 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I got an exchange and upgade to a 1.8 for less than £1k- just mention that to them!

19th March 2007, 07:43	#10 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,743 Thanks: 0 Thanked 9 Times in 9 Posts iTrader: (0)	Why do some people get help from Honda and others dont. Maybe they ignore me/solicitor because I have already had a replacement car but they replaced it with a car that still has problems!! Ir doesnt make sense they dont follow the same procedure for each customer.

19th March 2007, 08:20	#11 (permalink)
Nadz Locking Wheelnut Join Date: 22nd June 2006 Location: Paisley Posts: 172 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Rhodgreen- I moaned for ages to the dealer and they spoke to Honda on my behalf. I asked for a new car and was told I could get a 1.8 sport at "cost" and they would give me a decent 2nd hand value for my old car. Honda UK then said that they would pay £500 of the difference- that meant there was £1k left to pay and I put this into my existing Finance arrangement. Any more details required then PM me.

19th March 2007, 08:33	#12 (permalink)
Shaz Wheelnut Join Date: 17th September 2006 Posts: 61 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	That's very similar to what I did with the Type R. Was a 6 month ordeal but finally got there! Honda customer services are lacking until you mention Sales of Good etc etc.

19th March 2007, 12:55	#15 (permalink)
Nadz Locking Wheelnut Join Date: 22nd June 2006 Location: Paisley Posts: 172 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	it was just a year old I think you also need to threaten HUK with bad publicity (aka Watchdog) before they listen