HUK My letter to Honda Customer Services

[l-noel]

That's a new TC !

Maybe you should do a "Class Action" Trying to coordinate the sending of letters to Honda Japan, so they will be aware that there is something wrong with Honda UK !

[peter newton]

Originally Posted by Topcat

I had a reply back from Japan.

It has referred me back to Honda UK and the dealership even though I have told them that they are ignoring me

But on a plus side, they did reply and they have said that they have asked Honda UK to look in to my complaints and to notify Japan of the outcome, so that is something I suppose - now I wait again

well done i hope you get your problems sorted.

kind regards Pete

[Obo]

Peter.. I had a similar problem with my local honda dealer I guess salesmen arent like they used to be they dont appear to care if you buy a car or not. Me and my partner assumed it was because we look young (hes 41 and I'm 29 but we look a lot younger HOORAY!). The lad I saw at my local dealer firstly wouldnt give me a guide price for my part ex until I agreed to buy a car, (how do I know which model to budget for until I know how much my car is worth?) then he told me I couldnt have glass roof and leather together on any model, he also said I couldnt have HID's or front fogs unless I had the sport which he didnt know doesnt have leather!

The worst place of all was the local ford dealer we were totally ignored in favour of a couple wanting to take out a focus which is older than my current car the salesmen looked at us like we couldnt afford a KA let alone the 19k we were looking to spend! Oh and the Renault one where the saleswoman took offense when I said I didnt like the Megane shakin that ass back - apparently you dont see it when you drive it! No but I see it on my driveway everyday! She neglected to point out the estate which I was interested in doesnt have the "ass" when I mentioned it she showed me a really old clapped out thing without even unlocking the doors.

In all I've been to loads of garages over the last few months and the best one was Honda Bristol (Cribbs Causeway) where I ordered my car.

[Topcat]

When I was looking at Volkswagen as an option before purchasing the Civic, I went to the local dealer, I test drove the Golf Plus, I had to go the route that he said which was basically around the block and then sat for 3 hours going through all the paperwork, all their financial services (even though I was a cash buyer) he took mine for a test drive, said the clutch seemed stiff (the car was seven years old what was he expecting)?

Anyway he said he would call me with a price as he needed to discuss it with his sales manager, After a few days I called him and said I would like to take the car out again but this time on a longer route and down the A40 to get a feel for the car, he reluctantly agreed, the atmosphere in the car was quite tense I got the impression that he didnt think I was a serious buyer (maybe because I was a woman). To cut a long story short he wouldnt give me a price unless I said I would definately buy it, when I called an spoke to his sales mananger to complain he put me on hold, came back to the phone and said "are you actually going to make a decision this year" !! It was the month of January - I told him he had just made it for me!

[Kremmen]

Good for you - and I hope you called back in with a gleaming new Civic just to demonstrate that you were a serious buyer!

[Topcat]

Originally Posted by Kremmen

Good for you - and I hope you called back in with a gleaming new Civic just to demonstrate that you were a serious buyer!

It wouldnt have been so bad but it was only a period of two weeks and I told them it would be easier to make a decision if I knew what price they would give me - pompous idiots

[czechplastik]

Wow that's pretty shocking. They don't deserve your custom.

[l-noel]

Originally Posted by Topcat

It wouldnt have been so bad but it was only a period of two weeks and I told them it would be easier to make a decision if I knew what price they would give me - pompous idiots

I've a silmilar story with the VW dealer close to me (He his about 15OOm from home and my honda dealer at about 70 Km !) When I was looking for a new car I ask them for the price and a test drive of a Jetta (4 doors Golf) Spend one hour with the commercial guy (who now less than me about the car !) and say he will arange for a test drive the following week. I ask him to have a look on my car (Peugeot 307) to make a proposal... I dont now why, he never call me back ! So every time I drive close his showroom I'm tempted to stop there and to show them my car !

[steeeveee]

Originally Posted by Obo

In all I've been to loads of garages over the last few months and the best one was Honda Bristol (Cribbs Causeway) where I ordered my car.

I agree, Honda Bristol (both locations) were very good, gave me the time to look around, not hurried in any way, did things in my time rather than theirs.

[peter newton]

Originally Posted by steeeveee

I agree, Honda Bristol (both locations) were very good, gave me the time to look around, not hurried in any way, did things in my time rather than theirs.

that is great service its is a shame it not as good over the whole of the country

kind regards Pete

[grebble]

Interesting thread, and I agree, it's shocking how customers get treated when commission is at stake. I used to work at an electrical retailer and it was cut-throat over sales there - and you would only get about £5 for selling a £500 stereo!

I hope you get somewhere with your complaint Peter. I must admit the only experience I have had with Kettering Honda is some years ago when the salesman couldn't seem to understand the words 'just looking' - the two Civics I have had I have bought from Avonvale Honda in Northampton, and I use Marshall's of Peterborough for servicing because it's near where I work, and I have had no problems with either of them.

[peter newton]

Originally Posted by grebble

Interesting thread, and I agree, it's shocking how customers get treated when commission is at stake. I used to work at an electrical retailer and it was cut-throat over sales there - and you would only get about £5 for selling a £500 stereo!

I hope you get somewhere with your complaint Peter. I must admit the only experience I have had with Kettering Honda is some years ago when the salesman couldn't seem to understand the words 'just looking' - the two Civics I have had I have bought from Avonvale Honda in Northampton, and I use Marshall's of Peterborough for servicing because it's near where I work, and I have had no problems with either of them.

thanks for your support i am awaiting a reply from Honda

i work in Peterborough as well i work for hotpoint/indesit

we finally went to Bedford to order the car from them they were great treated us like we were humans
we pick our car up on 31ST march if all goes OK .
can not wait .

[Kremmen]

31st March

When will the tax disc be dated from ?

Hopefully not the 1st March which would mean losing a full month.

[peter newton]

Originally Posted by Kremmen

31st March

When will the tax disc be dated from ?

Hopefully not the 1st March which would mean losing a full month.

i had not thought of that i will have to check
kind regards peter

[peter newton]

Originally Posted by peter newton

i had not thought of that i will have to check

Originally Posted by peter newton

Originally Posted by peter newton

kind regards peter

Honda have replayed to my second letter offering me a free service, and a cheque for £100 for the spare wheel,
the most upsetting part is they did not read my second letter properly, i stated that i wanted a letter of apology from Kettering Honda . i have now sent a third letter
asking the director to deal with my complaint.to get me my letter.

hopefully the will send me a sorry letter .

honda HONDA CIVIC civic 2.2 ICDI 2.2icdi EX ex
galaxy grey hondauk honda uk www.honda uk Honda (UK) civic 2.2i cdi

[Bog]

Originally Posted by peter newton

honda HONDA CIVIC civic 2.2 ICDI 2.2icdi EX ex
galaxy grey hondauk honda uk www.honda uk Honda (UK) civic 2.2i cdi

I don't get this bit Peter??

[peter newton]

Originally Posted by Bog

I don't get this bit Peter??

sorry you would not, it is so when you search on goggle
it picks up key words to attract more people traffic.
at present i have had over 2800 people that have view the article what has gone on .

regards peter

[Brodick]

Originally Posted by peter newton

sorry you would not, it is so when you search on goggle
it picks up key words to attract more people traffic.
at present i have had over 2800 people that have view the article what has gone on .

regards peter

I have to say peter that think you have gone over the top with this
and Honda at this moment in time are probably wondering what all the fuss is about.

O.K so the showroom in Kettering was rude and offered extremly poor service - at the end of the day this really has nothing to do with Honda
Honda U.K or Honda Japan ( The showroom is not owned by Honda) and so they can only ask the showroom to apoligise and not actually force them into doing so even though the service you received may have dented your opinion of Honda slightly

I have worked in the Customer relations for years and know what I expect and know who should do what etc

and I think Honda have done nothing wrong - it is the firm who owns the showroom ( whoever it is) that is at fault and this is who you should be talking to trading standards about ( no doubt Honda will have letters on board - but they cannot really apoligise on behalf of the showroom
they can just give the showroom a boot up the backside ( so to speak)
and sorry but to have posted what happened anywhere apart from Civinfo is just wrong

Sorry Peter I do not mean to be rude in any shape or form but as I mentioned I have been in customer services for years and looking at your situation I would not have done some of the things you have ( but would hopefully received an apology from the showroom by now

P.M also sent

[Brodick]

Oh crumbs there I go again size 11's straight in there

[Bog]

Originally Posted by Brodick

Oh crumbs there I go again size 11's straight in there

No, I think you have said what alot of us are thinking! It's been said before in this thread, but life's too short!

Peter, the apology will just be words (Unlees you are expecting some sort of compensation, which I doubt you will get!). The best way to get at them, is tell eveyone who admires you new Civic about your experiences with that dealer and have the satisfaction of knowing they will be losing business!