HUK My letter to Honda Customer Services

[Topcat]

Im sorry Peter but I can not believe you are still complaining!

If the apology is all you want then turn down the free service and the cheque for £100. I have written several letters, had my solicitor contact Honda UK and written to Japan, my reply from Japan was dated 19th March stating that Honda UK would definately deal with my complaint and yet still I have heard nothing and this has been going on since November 2006 !!

I think you are completely blowing this out of proportion, you don't even have a problem with the car, move on.

[peter newton]

Originally Posted by Brodick

I have to say peter that think you have gone over the top with this

Originally Posted by Brodick

and Honda at this moment in time are probably wondering what all the fuss is about.

O.K so the showroom in Kettering was rude and offered extremely poor service - at the end of the day this really has nothing to do with Honda
Honda U.K or Honda Japan ( The showroom is not owned by Honda) and so they can only ask the showroom to apologize and not actually force them into doing so even though the service you received may have dented your opinion of Honda slightly

I have worked in the Customer relations for years and know what I expect and know who should do what etc

and I think Honda have done nothing wrong - it is the firm who owns the showroom ( whoever it is) that is at fault and this is who you should be talking to trading standards about ( no doubt Honda will have letters on board - but they cannot really apologize on behalf of the showroom
they can just give the showroom a boot up the backside ( so to speak)
and sorry but to have posted what happened anywhere apart from Civinfo is just wrong

Sorry Peter I do not mean to be rude in any shape or form but as I mentioned I have been in customer services for years and looking at your situation I would not have done some of the things you have ( but would hopefully received an apology from the showroom by now

P.M also sent

please note i have not posted any thing any where else you are WRONG to assume this ,

the key issue is that Honda twice did not take time to read my letters properly

yes I AGREE it is not Honda's fault how the show room behaved,

however if Honda had simply read my letters properly, give Kettering Honda a kick up the jacksie the whole issue would have been resolved .

lets face logically all i was asking for a sorry letter .


sorry if i seem abrupt, I do not mean to be rude in any shape or form.

the main point is that in my letter as detailed below highlighted in red when you request something twice in a letter
their is no excuse in not responding to that part,
you would be aware of this working in customer service, you look at what is being requested then you respond relevantly, E.G.( dear Mr newton sorry Kettering Honda refuses to apologize this is out of our hands may we apologize on their behalf . the end)


Honda UK
470 London Road
Slough
Berkshire
SL3 8QY 19th march 2007
The Managing Director for Honda UK Ken Keri

Dear ken
Would you except being treated like I have been? Would you still purchase a Honda??
I wish to complaint about my treatment at one of your franchise dealers
Kettering Honda Northfield Avenue

Due to your response I have posted this on the Honda civic forum internet site .other people have had the same issues
www.civinfo.com section ('Who can make the longest list?')

I have not yet taken delivery of the HONDA CIVIC 2.2I ICDI EX.
I am seriously considering canceling the order; I know it will cost me £500.00 deposit. I feel very angry and upset and I am prepared to follow this out.

The customer service response letter clearly lacks thought.

It was clear in the letter who responded, their was lack of thought put into my complaint
And the Issues I have.

(1) no mention of getting the dealer to send a letter to say sorry for the disgusting treatment we received

(2) my comment about the spare wheel was totally ignored

To resolve this issue and restore my faith in your company I feel that you should
make the Kettering dealer ship write a letter to say sorry, I feel this is the least you can do. If you are not prepared to do this I will write to Honda customer service Japan for their input.
Mr. Takeo Fukui.
Honda Motor Co., Ltd
2-1-1 Minami Aoyama
Minato-ku
Tokyo 107-8556
Japan

I await your response as a mater of great urgency within next 7 days


Peter Newton

[peter newton]

Originally Posted by Topcat

Im sorry Peter but I can not believe you are still complaining!

Originally Posted by Topcat

If the apology is all you want then turn down the free service and the cheque for £100. I have written several letters, had my solicitor contact Honda UK and written to Japan, my reply from Japan was dated 19th March stating that Honda UK would definately deal with my complaint and yet still I have heard nothing and this has been going on since November 2006 !!

I think you are completely blowing this out of proportion, you don't even have a problem with the car, move on.

sorry top cat you are the last one i would expect to say that to me,

a complaint is a complaint no matter how small .
if you feel strongly about something you should take it all the way to get what you deserve

in my case a sorry letter i did not request compensation a sorry letter .

ps sorry if I'm abrupt.

[peter newton]

Originally Posted by Bog

No, I think you have said what alot of us are thinking! It's been said before in this thread, but life's too short!

Originally Posted by Bog

Peter, the apology will just be words (Unlees you are expecting some sort of compensation, which I doubt you will get!). The best way to get at them, is tell eveyone who admires you new Civic about your experiences with that dealer and have the satisfaction of knowing they will be losing business!

thats why i have got key word so when you search for Kettering Honda they read about the experience i had

kind regards peter

[peter newton]

Originally Posted by Brodick

Oh crumbs there I go again size 11's straight in there

may i say thank you, i have taken NO offense ,
you have not put your size 11 in it .
I respect you and your opinions,

kindest regards peter

[Topcat]

Originally Posted by peter newton

Dear Sirs,
I have never been more upset than this in my life. The only time I have been more upset than this is when my father died.

Peter

The statement you used in your opening letter to Honda shows how you are obviously VERY upset by the whole experience.

My dad died 11 years ago (aged 51) and the only thing I can say made me equally upset was when my mum died 18 months later (also aged 51), no matter what life has thrown at me since and believe me there have been some bad times, I can say that nothing has ever come near the upset I went through so you obviously feel very strongly about your treatment at Kettering Honda.

But the thing is Peter do you really want an apology from them now? Lets face it they don't care and any apology they give you now will be in-sincere and only forth coming because they have been asked to do it so it it will mean nothing. Yes Honda UK have ignored your specific question, but not only have they ignored my specific questions they have ignored me totally.

You have your car now, you do not ever have to face Kettering Honda again and you have been offerred more from Honda UK then others from this forum, some of whom like Geoff for instance who has battled for months and months trying to get things sorted out.

Just enjoy your car and let it go now, I do not meant to be rude or sound un-caring as I do understand the frustration at being ignored etc but I don't think you are going to get what you are looking for from Kettering, certainly not geniune anyway.

Tracy

[peter newton]

Just enjoy your car and let it go now, I do not meant to be rude or sound un-caring as I do understand the frustration at being ignored etc but I don't think you are going to get what you are looking for from Kettering, certainly not geniune anyway.

Tracy[/quote]

I take your comments on board ,
you are correct it is a great upset loosing parents
my dad died when i was 19, i gave him the kiss off life
then ran to the phone box to call an ambulance,unfortunately my dad had such a severe heart attack he died,

the major upset was that we had phoned for a doctor to come out he arrived 3hrs latter just as the ambulance had been at the house 10 Min's trying to resuscitate my father he took a look at dad upstairs ,
came down to my mum and said the following.

THE DOCTOR SAID WITHOUT ANY COMPASSION I told him he would die if he did not pack up smoking and drinking I WAS RIGHT.

now i wrote a letter about this how disrespectfully my mother was treated, i asked for an apology ,
i never got one .


maybe you will understand how much being disrespected means to me more than any money or any compensation thats why i get so upset ,
i stick by principles and cannot be brought compensation does not even come into the equation .

sorry about your loss

seems that people may think i am sad going on



kindest regards peter

[Topcat]

Peter

It is very sad what happened to your father, and believe me I know how little compassion some doctors/nurses can show. My brother was 17 and 19 when our parents died, and losing them made me really appreciate how precious life is which is why I am going to say this,

The thing is you are happy with your car right? Don't waste any more time worrying about Kettering, because you do not have to deal with them again, its happened, they were rude and it has obviously deeply offended you but any apology you get will not be sincere. It is a sad fact that in this World there are very many rude and selfish people who just dont care.

Take the free service (you will be glad of it next year) and the money for the wheel and put this behind you - life is too short.

Having said that I have in fact sat here for the last 2 hrs putting together yet another letter to Honda UK practically begging them for some answers

[Bog]

Peter
I know I'm asking silly questions again, but what's with the white text?

[peter newton]

Originally Posted by Bog

Peter
I know I'm asking silly questions again, but what's with the white text?

i just wondered how log it would take some one to ask
or notice

lol
kind regards Pete sorry have to have a little fun and joke

I have taken top cats advise and the matter is now closed book , she is correct, i will just forget it has happened, i have rejected the comp as was not setting out for it, i don't want it THIS may seem sad
my principle was the letter not a back hander to keep me quiet ,what ever reply i get i will except,

THANK YOU EVERY ONE FOR THE SUPPORT AND CONSTRUCTIVE COMMENTS THAT WERE MADE.

PS i apologize profusely to anyone i may have upset or offended the views are mine only ,
if you would like some poor service on sales please go to Kettering Honda and experience it for your selfs

kindest regards peter

[Topcat]

[quote=peter newton;66196]i just wondered how log it would take some one to ask
or notice [quote]

Well Peter you are one crazy cat

When I saw it this afternoon I thought my pc had gone wrong and re-booted

[Brodick]

When I saw it this afternoon I thought my pc had gone wrong and re-booted

[peter newton]

[quote=Topcat;66201][quote=peter newton;66196]i just wondered how log it would take some one to ask
or notice

Well Peter you are one crazy cat

When I saw it this afternoon I thought my pc had gone wrong and re-booted

yes i love having my little jokes now and again ,lol

[apemonkeyman]

Originally Posted by peter newton

i just wondered how log it would take some one to ask
or notice

yes i love having my little jokes now and again ,lol

It concerns me that you chose to have this little joke whilst in the middle of such sombre & heartfelt set of posts. May I suggest you restrict "jokes" to more light-hearted threads so as not to dilute the content & make people (ie. me) doubt your sincerity?

[peter newton]

Originally Posted by apemonkeyman

It concerns me that you chose to have this little joke whilst in the middle of such sombre & heartfelt set of posts. May I suggest you restrict "jokes" to more light-hearted threads so as not to dilute the content & make people (ie. me) doubt your sincerity?

it was done because my dad was happy go lucky and would find that funny , he would always jokes about

a fond memory of mine was when i was young
my dads birthday i was totally skint

i said to my dad its the thought that counts, Ive though about it and did not buy you a present. it is the thought that counts though,
my dad laughed so much he said thats the best present i have ever had,
(before some one comments and says any bad comment i brought my dad a present at a latter date)

so please do not patronize me about my sincerity

[czechplastik]

I have absolutely no idea what's going on here.

[peter newton]

Originally Posted by czechplastik

I have absolutely no idea what's going on here.

read it you will have,
sorry if you do not understand maybe it is better that way

[czechplastik]

Originally Posted by peter newton

read it you will have,
sorry if you do not understand maybe it is better that way

I did read it, several times and still don't know what you are complaining about or why you have written to Japan who (as has been pointed out to you) have absolutely nothing to do with the service you recieved in kettering.

If I recieved that letter I would have filed under 'shred'.


Sorry man, I just don't get it.

[peter newton]

Originally Posted by czechplastik

I did read it, several times and still don't know what you are complaining about or why you have written to Japan who (as has been pointed out to you) have absolutely nothing to do with the service you recieved in kettering.

If I received that letter I would have filed under 'shred'.


Sorry man, I just don't get it.

well you obtusely ? are wearing sunglasses or your eye sight is not what it should be.

let me explain in laymen terms so you may understand !!!
(1) the Kettering branch did not give a shi-.
(2) HONDA B********ED THEY CARED
(3) THEIR RESPONSE CLEARLY SHOWED THIS
(4) ALL I WANTED WAS A SORRY LETTER
(5) if you still do not understand then it is best you do not waste your time replying, unless you are just in it to wind me up even more.
ps kindest wishes to all your Friends and family no offense made please do not take my comments the wrong way best regards peter