Long list Getting our problems heard - Page 5

Kremmen · 30th April 2007, 13:28

Agreed

Even though mine has the official factory HFT fix, in my case it was still hopeless but I have fixed it myself.

Therefore currently I don't have a problem. (apart from I wish the i-shift would change from 1st to 2nd earlier)

Job therefore is to devise a system where we can add a problem to the appropriate area and have the facility to remove it when fixed.

pcr · 30th April 2007, 14:05

Sorry if I said this before but the poll is "what problems have you had" not "what problems do you have". I do not find it acceptable for Honda or any other manufacturer to be slipshod about quality control and then fix any problems at my time and inconvenience.

I worked for a company that adopted this approach to manufacturing, churn them out and replace the faulty ones. When a customer then required the very best quality, the company found that it was no longer capable of it.

TTDegs · 30th April 2007, 17:35

pcr

I fully agree that it is not right for any company to let their customers be the beta testers.

However - if the poll was "what problems have you had" and had been run 3 months ago, 100% of respondants would tick "fuel cap".

Whilst it was not right that Honda gave us a car which was difficult to put fuel into - it wouldn't really have much relivance to anything today.

Finding out what the current problems are - fine, and I can see the point.

But the number one fault people have ticked is still "fuel cap" - what are we expecting Honda to do, exactly, when the story goes to press with that as the leading fault?

Will they retospecively give all Civic owners £50 for the inconvenience?
Don't think so.

Will they go "Wahey - fantastic PR opportunity here!" and reply with
"Honda have taken onboard the concerns raised here, and are pleased to announce that as of Jan '07, all new Civics have been fitted with an extra spring in the cap". "Furthermore, any owners of older Civics are invited to attend their local Honda dlr, where the modification will be fitted free of charge".

Which will also let them ignore all the other current faults being raised, by simply stating:
"Honda are now aware that some owners are experiencing other issues, and we thank you for bringing them to our attention". "Unfortunately, we have been busy sorting out the main problem of fuel caps, but please be assured that we will now start looking at the other issues".

1 chance - blown.

Topcat · 30th April 2007, 17:47

To quote from the letter they sent to me;

"Honda is committed to the customers of its products and strives to deal with any queries or complaints from customers thoroughly and constructively"!!

How many people have complained about the radio? This was Honda's response to my query;

"Your concerns with the radio have been noted and passed both to our product teams and to the manufacturers of the radio unit for consideration. Should they feel that this issue requires rectification then our customers will be notified appropriately. Unfortunately I am unable to speculate on time frame as the issues do not relate to poor product technical performance"

I was told a year ago that Honda knew they had a problem and was trying to find a solution, then I was told again by a HUK Manager who I met at Ruislip in November that they were aware of the problems.! All lies lies lies.

Maybe the issue going to the media should be more about how HUK are NOT dealing with the problems rather than the problems themselves.

How many people have had, fuel filler, tailgate, shocks, radio and other fixes done only for them to go again?

sco77harris · 30th April 2007, 18:23

the poll is for what you have and had regardless of if they were fixed

TTDegs · 30th April 2007, 18:33

Quote:

Originally Posted by sco77harris

the poll is for what you have and had regardless of if they were fixed

sco - sorry to go back to my previous posts - but what exactly do you expect Honda to do on the back of 60% of owners having fuel cap problems?

apemonkeyman · 30th April 2007, 19:22

It is a GOOD idea to bring up problems that are outstanding that HUK are apparently doing nothing about.

It will be a BAD/pointless idea to raise issues that HUK have dealt with.

This poll is named towards airing grievances with HUK. Therefore I believe this poll flawed in airing things HUK have dealt with.

Any campaign may stand a chance of success *IF* only outstanding problems (radio quality/paint quality etc) are included in the "airing".

Otherwise, those fronting it will be made look like lemons by HUK's PR team... & Nicky Campbell won't give it the air time.

pcr · 30th April 2007, 20:05

TTDegs,
I take your point about the filler cap problem completely skewing what might be read into the results. For me, polls are like opinion surveys, never seem to ask the questions you want to answer, and are always open to misinterpretation. Worse still, without fail I am always in the minority, which I am happy to believe just proves I'm right.

sco77harris · 30th April 2007, 20:08

lets just agree to differ, its interesting to see the numbers anyway

edudat · 30th April 2007, 20:13

I agree that if you want this to have any effect on your cars it should focus on problems that have not been solved yet.

TTDegs · 30th April 2007, 20:28

Quote:

Originally Posted by pcr

TTDegs,
I take your point about the filler cap problem completely skewing what might be read into the results. For me, polls are like opinion surveys, never seem to ask the questions you want to answer, and are always open to misinterpretation. Worse still, without fail I am always in the minority, which I am happy to believe just proves I'm right.

apemonkeyman · 30th April 2007, 23:26

Quote:

Originally Posted by sco77harris

lets just agree to differ, its interesting to see the numbers anyway

Yes it is indeed.

stu_iow · 1st May 2007, 17:37

When i say other, my boot door was not centered, also i have a coloured spolier. This is not good as the clip on teh left hand side of the spoiler has made a nice chip on the side of the boot.

THX1138 · 1st May 2007, 18:19

I'd be nice to see the poll result against the manufacturing date. That would perhaps show if things are improving, staying the same or getting worse.

No sure if the Forum software can handle a poll cross-referenced against a date. And we would all have to re-enter our problems including the date.

wavepower · 2nd May 2007, 22:44

Hi Guys - seems to me to be a good idea for the forum to monitor 'problems' in some sort of numerical manner - (recognising not every one will use it) it surely gives us better amunition (e.g. when dealing with HUK/dealers). However the object should not be to put people off or to give the motor press the opportunity to write negative press, rather to make us better informed. Perhaps therefore it is better to keep emotion out of it.

However, can I suggest that part of this ought to be to track problems by year of manufacture (or even by the plate number - i.e. half year of manufacture). That way we would potential 'see' emerging issues but also track the removal of problems from the newer cars (i.e. nobody is reporting a particular problem after a particular plate/year).

Shouldn't the smashed Fog lights issue should be added to the list? How about adding such a poll (perhaps re-designed) to the quick links.

Every sympathy with the poll creator, it is virtually impossible to get a poll of this sort right first time.

PS - When discussing numbers of people using this poll, don't forget that not all site members have a Civic - I for one have joined this site because it is such a good source of info to inform a buying decision and therefore I can't vote.
Indeed the existence of such a forum is in my view a big plus as a potential Civic owner. I'm a realist, every new car mark will have some issues - it is not that some get through the design and manufacture process that is truely important it is how they are dealt with that will mark out the good manufacturer. The forum seems to demonstrate some success by Honda in making the list grow shorter.

sco77harris · 2nd May 2007, 22:49

i may do such a thing at some point with a set poll but with further infor for people to post etc

Brodick · 2nd May 2007, 23:46

Good Grief!

sco77harris · 3rd May 2007, 08:21

lol just to entertain us all

markvirgo · 23rd June 2007, 01:22

water in the doors, Fuel cap and the ABS/VSA light come on and the Dealer changed the battery under warenty.

Guess what?. Drove out of the dealers and the lights come on again.

Drove straight back and they come out with a pc laptop to conect to the car and it was the brake switch.

So a new battery for nothing. Not that I am complaining.

Anthony · 23rd June 2007, 08:46

I'm going to get called a pedant for this, but there are two spelling mistakes in the poll list. If this information is going forward for publication, I suggest they need correcting so that the author cannot be accused of having 'faults' too by whoever is reading it.

Anthony

View Poll Results: what problems have you had
shock absorbers	78	33.91%
faulty radio	25	10.87%
fuel cap	137	59.57%
faulty climate control	15	6.52%
scratched dashboard and poor trim	85	36.96%
faulty handbrake	17	7.39%
loose front bumper	5	2.17%
problems with ishift	6	2.61%
problems with gears/clutch	22	9.57%
lights fowling bumper front and rear	7	3.04%
plastic above windscreen fowling paint	15	6.52%
squeeking wipers and blades	29	12.61%
poor paint	47	20.43%
noises from trim and air con	42	18.26%
other please specify	21	9.13%
No Issues / Problems!	29	12.61%
HFT	32	13.91%
Bootlid dampers	26	11.30%
Tail Light Condensation	62	26.96%
Multiple Choice Poll. Voters: 230. You may not vote on this poll \| Withdraw Vote


This thread is about: Getting our problems heard, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; Agreed Even though mine has the official factory HFT fix, in my case it was still hopeless but I have fixed it myself. Therefore currently ...

30th April 2007, 13:28	#81 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 2,873 Thanks: 14 Thanked 19 Times in 19 Posts iTrader: (0)	Agreed Even though mine has the official factory HFT fix, in my case it was still hopeless but I have fixed it myself. Therefore currently I don't have a problem. (apart from I wish the i-shift would change from 1st to 2nd earlier) Job therefore is to devise a system where we can add a problem to the appropriate area and have the facility to remove it when fixed.

30th April 2007, 14:05	#82 (permalink)
pcr Magic Rear Seat Join Date: 5th September 2006 Location: Shropshire Posts: 847 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Sorry if I said this before but the poll is "what problems have you had" not "what problems do you have". I do not find it acceptable for Honda or any other manufacturer to be slipshod about quality control and then fix any problems at my time and inconvenience. I worked for a company that adopted this approach to manufacturing, churn them out and replace the faulty ones. When a customer then required the very best quality, the company found that it was no longer capable of it.

30th April 2007, 17:35	#83 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,636 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	pcr I fully agree that it is not right for any company to let their customers be the beta testers. However - if the poll was "what problems have you had" and had been run 3 months ago, 100% of respondants would tick "fuel cap". Whilst it was not right that Honda gave us a car which was difficult to put fuel into - it wouldn't really have much relivance to anything today. Finding out what the current problems are - fine, and I can see the point. But the number one fault people have ticked is still "fuel cap" - what are we expecting Honda to do, exactly, when the story goes to press with that as the leading fault? Will they retospecively give all Civic owners £50 for the inconvenience? Don't think so. Will they go "Wahey - fantastic PR opportunity here!" and reply with "Honda have taken onboard the concerns raised here, and are pleased to announce that as of Jan '07, all new Civics have been fitted with an extra spring in the cap". "Furthermore, any owners of older Civics are invited to attend their local Honda dlr, where the modification will be fitted free of charge". Which will also let them ignore all the other current faults being raised, by simply stating: "Honda are now aware that some owners are experiencing other issues, and we thank you for bringing them to our attention". "Unfortunately, we have been busy sorting out the main problem of fuel caps, but please be assured that we will now start looking at the other issues". 1 chance - blown.

30th April 2007, 17:47	#84 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,744 Thanks: 0 Thanked 9 Times in 9 Posts iTrader: (0)	To quote from the letter they sent to me; "Honda is committed to the customers of its products and strives to deal with any queries or complaints from customers thoroughly and constructively"!! How many people have complained about the radio? This was Honda's response to my query; "Your concerns with the radio have been noted and passed both to our product teams and to the manufacturers of the radio unit for consideration. Should they feel that this issue requires rectification then our customers will be notified appropriately. Unfortunately I am unable to speculate on time frame as the issues do not relate to poor product technical performance" I was told a year ago that Honda knew they had a problem and was trying to find a solution, then I was told again by a HUK Manager who I met at Ruislip in November that they were aware of the problems.! All lies lies lies. Maybe the issue going to the media should be more about how HUK are NOT dealing with the problems rather than the problems themselves. How many people have had, fuel filler, tailgate, shocks, radio and other fixes done only for them to go again?

30th April 2007, 18:23	#85 (permalink)
sco77harris Supporter Magic Rear Seat Join Date: 5th June 2006 Location: stanmore london Posts: 974 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	the poll is for what you have and had regardless of if they were fixed

30th April 2007, 19:22	#87 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 665 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	It is a GOOD idea to bring up problems that are outstanding that HUK are apparently doing nothing about. It will be a BAD/pointless idea to raise issues that HUK have dealt with. This poll is named towards airing grievances with HUK. Therefore I believe this poll flawed in airing things HUK have dealt with. Any campaign may stand a chance of success IF only outstanding problems (radio quality/paint quality etc) are included in the "airing". Otherwise, those fronting it will be made look like lemons by HUK's PR team... & Nicky Campbell won't give it the air time.

30th April 2007, 20:05	#88 (permalink)
pcr Magic Rear Seat Join Date: 5th September 2006 Location: Shropshire Posts: 847 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	TTDegs, I take your point about the filler cap problem completely skewing what might be read into the results. For me, polls are like opinion surveys, never seem to ask the questions you want to answer, and are always open to misinterpretation. Worse still, without fail I am always in the minority, which I am happy to believe just proves I'm right.

30th April 2007, 20:08	#89 (permalink)
sco77harris Supporter Magic Rear Seat Join Date: 5th June 2006 Location: stanmore london Posts: 974 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	lets just agree to differ, its interesting to see the numbers anyway

30th April 2007, 20:13	#90 (permalink)
edudat Valve Cap Join Date: 13th July 2006 Location: Asturias-Spain Posts: 32 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I agree that if you want this to have any effect on your cars it should focus on problems that have not been solved yet.

1st May 2007, 17:37	#93 (permalink)
stu_iow Big Civic fan Locking Wheelnut Join Date: 19th August 2006 Location: Isle of Wight Posts: 181 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	When i say other, my boot door was not centered, also i have a coloured spolier. This is not good as the clip on teh left hand side of the spoiler has made a nice chip on the side of the boot.

1st May 2007, 18:19	#94 (permalink)
THX1138 Triangular Exhaust Join Date: 2nd March 2007 Location: Den Haag, The Netherlands Posts: 386 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I'd be nice to see the poll result against the manufacturing date. That would perhaps show if things are improving, staying the same or getting worse. No sure if the Forum software can handle a poll cross-referenced against a date. And we would all have to re-enter our problems including the date.

2nd May 2007, 22:44	#95 (permalink)
wavepower Supporter Wheelnut Join Date: 22nd April 2007 Location: somerset Posts: 60 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hi Guys - seems to me to be a good idea for the forum to monitor 'problems' in some sort of numerical manner - (recognising not every one will use it) it surely gives us better amunition (e.g. when dealing with HUK/dealers). However the object should not be to put people off or to give the motor press the opportunity to write negative press, rather to make us better informed. Perhaps therefore it is better to keep emotion out of it. However, can I suggest that part of this ought to be to track problems by year of manufacture (or even by the plate number - i.e. half year of manufacture). That way we would potential 'see' emerging issues but also track the removal of problems from the newer cars (i.e. nobody is reporting a particular problem after a particular plate/year). Shouldn't the smashed Fog lights issue should be added to the list? How about adding such a poll (perhaps re-designed) to the quick links. Every sympathy with the poll creator, it is virtually impossible to get a poll of this sort right first time. PS - When discussing numbers of people using this poll, don't forget that not all site members have a Civic - I for one have joined this site because it is such a good source of info to inform a buying decision and therefore I can't vote. Indeed the existence of such a forum is in my view a big plus as a potential Civic owner. I'm a realist, every new car mark will have some issues - it is not that some get through the design and manufacture process that is truely important it is how they are dealt with that will mark out the good manufacturer. The forum seems to demonstrate some success by Honda in making the list grow shorter.

2nd May 2007, 22:49	#96 (permalink)
sco77harris Supporter Magic Rear Seat Join Date: 5th June 2006 Location: stanmore london Posts: 974 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	i may do such a thing at some point with a set poll but with further infor for people to post etc

2nd May 2007, 23:46	#97 (permalink)
Brodick Perfect Guy! Rocketship door handle Join Date: 2nd December 2006 Location: Central Scotland Posts: 1,847 Thanks: 0 Thanked 12 Times in 11 Posts iTrader: (0)	Good Grief!

3rd May 2007, 08:21	#98 (permalink)
sco77harris Supporter Magic Rear Seat Join Date: 5th June 2006 Location: stanmore london Posts: 974 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	lol just to entertain us all

23rd June 2007, 01:22	#99 (permalink)
markvirgo Supporter Locking Wheelnut Join Date: 22nd June 2007 Location: Enfield Posts: 103 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	water in the doors, Fuel cap and the ABS/VSA light come on and the Dealer changed the battery under warenty. Guess what?. Drove out of the dealers and the lights come on again. Drove straight back and they come out with a pc laptop to conect to the car and it was the brake switch. So a new battery for nothing. Not that I am complaining.

23rd June 2007, 08:46	#100 (permalink)
Anthony Harris Tweed Locking Wheelnut Join Date: 20th May 2007 Location: Buckingham, UK Posts: 159 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I'm going to get called a pedant for this, but there are two spelling mistakes in the poll list. If this information is going forward for publication, I suggest they need correcting so that the author cannot be accused of having 'faults' too by whoever is reading it. Anthony