Long list The whole car

Gloucestershire · 10th May 2007, 12:53

I am completely fed up, since purchasing the New Honda Civic in Jan 2006 (one of the first ones made) We (my husband and I) have had no end of trouble.

The tow bar clips were not flush and had to be replaced
A metal part of the chair came away
We have had 2 new fuel flaps
The interior head lining has come up
My front mud flaps had to be taken off as they were being ripped off when driving over ramps
The product recall
New boot strets
Continuely filling it up with oil

Oh and the latest.....wait for it I have rust!!!!!
Honda have rejected it against the warranty as the rust is from the outside in and they only cover from inside out.

I am completly hacked off big time this car has caused so much stress. It looks nice but is plagued with issues. Has anyone else had problems like these? I think it is on the first models made any suggestions??

Harps · 10th May 2007, 13:22

Quote:

Originally Posted by Gloucestershire

I am completely fed up, since purchasing the New Honda Civic in Jan 2006 (one of the first ones made) We (my husband and I) have had no end of trouble.

The tow bar clips were not flush and had to be replaced
A metal part of the chair came away
We have had 2 new fuel flaps Same Fault
The interior head lining has come up
My front mud flaps had to be taken off as they were being ripped off when driving over ramps Same Fault
The product recall Same Fault
New boot strets Same Fault
Continuely filling it up with oil

Oh and the latest.....wait for it I have rust!!!!!
Honda have rejected it against the warranty as the rust is from the outside in and they only cover from inside out.

I am completly hacked off big time this car has caused so much stress. It looks nice but is plagued with issues. Has anyone else had problems like these? I think it is on the first models made any suggestions??

I had the same faults as highlighted above on my march 06 5 door civic. Is your civic petrol or diesel? How often to you fill the oil?

RUST already??? is it on a scratch/stonechip?

You could try reporting your problems to HUK, not sure how far you will get

I also had a scratched dash, faulty rear shocks, handbrake that had to be pull up hard and very stiff gear change from 1st to 2nd when engine was cold.

Most faults were refered to as " A characteristic of the car"

I ended up changing my 06 5 door for a 07 CTR. New car is perfect...

I hope your able to sort yours out, Be very assertive with HUK and take down the advisors name and time/date of your call...Good luck

Andrea · 11th May 2007, 07:39

I have one of the early ones too and i havent had half of the problems you have had.

Gloucestershire · 11th May 2007, 10:18

I did contact HUK verbally and in writing however they reffered me back to the dealer as legally my contract is with them not with HUK. Any ways got 5 years free service. The rust isn't stone chip as it is on the rim of the boot area.

sco77harris · 11th May 2007, 10:38

you should speak to topcat

Pottsy · 11th May 2007, 10:50

Hi.

What faults have you got that haven't now been fixed by the dealer? And do you have a photo of the rust - that would be interesting.

DanKo · 11th May 2007, 11:38

Been through all that (if not more even??) In the end just gave up and changed it for a new CTR, and so far its perfect

Pingu · 11th May 2007, 11:55

Quote:

Originally Posted by Gloucestershire

I am completely fed up, since purchasing the New Honda Civic in Jan 2006 (one of the first ones made) We (my husband and I) have had no end of trouble.

The tow bar clips were not flush and had to be replaced
A metal part of the chair came away
We have had 2 new fuel flaps - 3 for me (Jan 06) - 2 for the wife (Mar 06)
The interior head lining has come up
My front mud flaps had to be taken off as they were being ripped off when driving over ramps
The product recall - 2 recalls for mine and 2 for the Wife
New boot strets - the wife got them but mine apparently are ok
Continuely filling it up with oil

Oh and the latest.....wait for it I have rust!!!!!
Honda have rejected it against the warranty as the rust is from the outside in and they only cover from inside out.

I am completly hacked off big time this car has caused so much stress. It looks nice but is plagued with issues. Has anyone else had problems like these? I think it is on the first models made any suggestions??

Nothing else major with mine but the Wife is in the process of having her alloys replaced as the lacquer has peeled off. We both still love the cars though.

Bungle · 11th May 2007, 12:33

My old man was talking to someone the other day who said he was involved in supplying and maintaing robots that build cars. It turns out his robots buld Fords and Hondas.
My father then told him that I have a new Civic. Apparantly the guy got really enthusiastic about the quality of Hondas compared to most other manufacturers, and that he really rated the Civic highly.

It also came up that I had a few problems (most of the above list) to which he said "all new models have some teething problem, and the Civic is better than most new cars. As far as (he) know(s), they have only been minor niggles, and nothing serious."

I can't put it better.

GHGH · 11th May 2007, 14:07

I had planned a replacement of the fuel cap, but suddenly it started to function well, so I called the replacement off.
I also had a slight problem with dashboard panel rattling several places, but the panels have bedded in and silenced completely.
So, it seems that a bit patience is needed.
My pride is now three months old, with a mileage of nearly 4000 km.

Jedi71 · 11th May 2007, 14:15

i have one of the early ones and have continual problems
fuel cap
boot rattle
headline rattle
check engine light
scratched dash
fabric looking older than one year
poor mpg - diesel 35 is best i get

will be changing it for a new type r which i am impressed with

GHGH · 11th May 2007, 14:22

Well, I'm sure my dashboard will become scratched. I have had excluded this from my conciousness. Until you reminded me.

apemonkeyman · 11th May 2007, 14:38

I do actually believe that the majority of faults with the Civic are only minor but the experience is made worse by poor customer service experience from both dealers & HUK, given most woeful tales told on this forum.

Most things are fixed quickly & easily once the right technician has seen the problem... unfortunately paint does not seem to be in this category.

Now that Cheltenhamshire's car's interior is actually getting rebuilt by Swindon after Amethyst Cheltenham finally fixed his vibrations but rebuilt the interior badly, there is every hope his will be a good 'un.

My own experiences with Amethyst Gloucester, although comparatively minor, have left me distrustful of them.

Obo's pre-delivery experience of Cribbs; Top Cat's experience of dealing with HUK... it's customer service that is rotten in these cases (as well as some paint)... fuel filler caps got fixed eventually with the proviso that you pressure the spring clip to ensure it latches the right way; boot struts & shocks get replaced on request - mine work fine since the weather warmed up.

These are pretty minor & I think HUK & dealers should take care not to tarnish Honda's reputation with ****** attitude towards the people who buy their products.

To only have unaddressed problems with paint on most cars is probably not too bad a record. Mismanagement of complaints, even minor ones, seem to be doing much more damage to people's views & satisfaction.

What other faults are there across a lot of Civics that are not fixed on demand? I'm sure I've missed some - can't be arsed at the mo to refer back to Sco's poll - but most problems are addressed, reasonably effectively - it sometimes just takes a while for HUK or the right person at your dealer to take notice.

I am now going to climb into my flame-proof suit before submitting this post because I know there are going to be some who misread this post & flame away before getting the point.

Bungle · 11th May 2007, 15:06

I agree.

A company can only really be judged by the way it deals with problems. In my case, they got dealt with fine. Others have not been quite so lucky.

At the end of the day, the car is not perfect, but it's bloody good! There are more important things in the world, like what to get in for dinner tonight- chinese or indian?

Cheltenhamshire · 11th May 2007, 15:09

Just to say it was not Amethyst mechanics putting the interior back badly but the bodyshop who fixed up the roof after Swindon did not build it properly.

Mine was a proper Friday afternooner but it will soon be in a fit state....1 year after purchase. When and if you ever get to deal with some of the higher up bods in HCS you will find them to be pleasant chaps.

My car goes back to Swindon next Wednesday and I will be rolling in a new CRV diesel for a couple of weeks. Scary thing is my wife really wants one of those so I am gonna have to lie and say they gave me a Jazz and park it around the corner!

I can't afford a £22k SUV!!

Ancient Nerd · 12th May 2007, 00:33

Quote:

Originally Posted by Bungle

There are more important things in the world, like what to get in for dinner tonight- chinese or indian?

Just don't use the satnav to get there.

Charles_Harding · 12th May 2007, 15:21

Quote:

Originally Posted by GHGH

I had planned a replacement of the fuel cap, but suddenly it started to function well, so I called the replacement off.
.

Same with Millie.

The Fuel Flappy thing made the vehicle the centre of amusement on my visits to the pumps.

I called my matie at the stealers and he suggested that I should bring it in as he'd got loads of spring things in to rectify the fault.

At the stealers the Flappy thing never failed on testing!!!

'twas modified anyway.

I reckon that Millie has been 'extra' clean of late and that included the opening of the flap to clean in there as well.

Maybe that's another answer.

"What's the fastest casr on the streets? A rental car!"

Charles H.

GHGH · 13th May 2007, 14:07

Quote:

Originally Posted by Charles_Harding

Same with Millie.

I reckon that Millie has been 'extra' clean of late and that included the opening of the flap to clean in there as well.

I had the lock lubricated with teflon spray, I'm sure it didn't do any harm to Mustang Sally as well.

Scorcher · 15th May 2007, 17:34

Having made 9 trips to my dealer in one year I sense that they are as peeved as I am. OK they may be trying their best but clearly the service receptionists don't appreciate that we the Customers purchased Honda on reputation for reliability and quality. We do not expect to go back more than the service interval. We are not treated as Customers but as individuals out to sploil their day. Just once I would like to hear an apology from my dealer on behalf of Honda UK. Who knows it may even influence my decision as to my next purchase.
Am I the only one who feels like this ?

apemonkeyman · 15th May 2007, 17:49

If you take a look around this forum you will know you are not the only person who feels this way.

Every new design of car has its teething troubles. The thing that makes the big difference to us customers is how the dealer &/or HUK handle our faults & whether they respond in an effective & apologetic manner.

There are many tales of woe, but also many tales of joy on this forum. If you look for the negative in everything you will find a lot to be negative about. Truth is that a massive majority of faults are ready to be fixed with just a few that HUK seem to be blind to.

Try to balance this with some tales of how much the car is enjoyed & that many have found dealers who work well for them & you find the pessimism will lift... depending upon your own experiences of course.

10th May 2007, 12:53	#1 (permalink)
Gloucestershire Valve Cap Join Date: 10th May 2007 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	The whole car I am completely fed up, since purchasing the New Honda Civic in Jan 2006 (one of the first ones made) We (my husband and I) have had no end of trouble. The tow bar clips were not flush and had to be replaced A metal part of the chair came away We have had 2 new fuel flaps The interior head lining has come up My front mud flaps had to be taken off as they were being ripped off when driving over ramps The product recall New boot strets Continuely filling it up with oil Oh and the latest.....wait for it I have rust!!!!! Honda have rejected it against the warranty as the rust is from the outside in and they only cover from inside out. I am completly hacked off big time this car has caused so much stress. It looks nice but is plagued with issues. Has anyone else had problems like these? I think it is on the first models made any suggestions??

11th May 2007, 14:15	#11 (permalink)
Jedi71 Locking Wheelnut Join Date: 23rd October 2006 Location: Surrey Posts: 108 Thanks: 1 Thanked 0 Times in 0 Posts iTrader: (0)	2.2cdti i have one of the early ones and have continual problems fuel cap boot rattle headline rattle check engine light scratched dash fabric looking older than one year poor mpg - diesel 35 is best i get will be changing it for a new type r which i am impressed with

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This thread is about: The whole car, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; I am completely fed up, since purchasing the New Honda Civic in Jan 2006 (one of the first ones made) We (my husband and I) ...

11th May 2007, 07:39	#3 (permalink)
Andrea Triangular Exhaust Join Date: 22nd July 2006 Location: Lynemouth, Northumberland Posts: 421 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I have one of the early ones too and i havent had half of the problems you have had.

11th May 2007, 10:18	#4 (permalink)
Gloucestershire Valve Cap Join Date: 10th May 2007 Posts: 8 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I did contact HUK verbally and in writing however they reffered me back to the dealer as legally my contract is with them not with HUK. Any ways got 5 years free service. The rust isn't stone chip as it is on the rim of the boot area.

11th May 2007, 10:38	#5 (permalink)
sco77harris Supporter Magic Rear Seat Join Date: 5th June 2006 Location: stanmore london Posts: 978 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	you should speak to topcat

11th May 2007, 10:50	#6 (permalink)
Pottsy Administrator Civinfo master Join Date: 10th April 2006 Location: Leics Posts: 5,090 Thanks: 18 Thanked 112 Times in 64 Posts iTrader: (0)	Hi. What faults have you got that haven't now been fixed by the dealer? And do you have a photo of the rust - that would be interesting.

11th May 2007, 11:38	#7 (permalink)
DanKo Magic Rear Seat Join Date: 7th August 2006 Location: Midlands Posts: 541 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Been through all that (if not more even??) In the end just gave up and changed it for a new CTR, and so far its perfect

11th May 2007, 12:33	#9 (permalink)
Bungle Rocketship door handle Join Date: 3rd July 2006 Location: SE London/Kent Posts: 1,217 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	My old man was talking to someone the other day who said he was involved in supplying and maintaing robots that build cars. It turns out his robots buld Fords and Hondas. My father then told him that I have a new Civic. Apparantly the guy got really enthusiastic about the quality of Hondas compared to most other manufacturers, and that he really rated the Civic highly. It also came up that I had a few problems (most of the above list) to which he said "all new models have some teething problem, and the Civic is better than most new cars. As far as (he) know(s), they have only been minor niggles, and nothing serious." I can't put it better.

11th May 2007, 14:07	#10 (permalink)
GHGH Supporter Magic Rear Seat Join Date: 13th March 2007 Location: Trondheim, Norway Posts: 943 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I had planned a replacement of the fuel cap, but suddenly it started to function well, so I called the replacement off. I also had a slight problem with dashboard panel rattling several places, but the panels have bedded in and silenced completely. So, it seems that a bit patience is needed. My pride is now three months old, with a mileage of nearly 4000 km.

11th May 2007, 14:22	#12 (permalink)
GHGH Supporter Magic Rear Seat Join Date: 13th March 2007 Location: Trondheim, Norway Posts: 943 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Well, I'm sure my dashboard will become scratched. I have had excluded this from my conciousness. Until you reminded me.

11th May 2007, 14:38	#13 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 664 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I do actually believe that the majority of faults with the Civic are only minor but the experience is made worse by poor customer service experience from both dealers & HUK, given most woeful tales told on this forum. Most things are fixed quickly & easily once the right technician has seen the problem... unfortunately paint does not seem to be in this category. Now that Cheltenhamshire's car's interior is actually getting rebuilt by Swindon after Amethyst Cheltenham finally fixed his vibrations but rebuilt the interior badly, there is every hope his will be a good 'un. My own experiences with Amethyst Gloucester, although comparatively minor, have left me distrustful of them. Obo's pre-delivery experience of Cribbs; Top Cat's experience of dealing with HUK... it's customer service that is rotten in these cases (as well as some paint)... fuel filler caps got fixed eventually with the proviso that you pressure the spring clip to ensure it latches the right way; boot struts & shocks get replaced on request - mine work fine since the weather warmed up. These are pretty minor & I think HUK & dealers should take care not to tarnish Honda's reputation with **** attitude towards the people who buy their products. To only have unaddressed problems with paint on most cars is probably not too bad a record. Mismanagement of complaints, even minor ones, seem to be doing much more damage to people's views & satisfaction. What other faults are there across a lot of Civics** that are not fixed on demand? I'm sure I've missed some - can't be arsed at the mo to refer back to Sco's poll - but most problems are addressed, reasonably effectively - it sometimes just takes a while for HUK or the right person at your dealer to take notice. I am now going to climb into my flame-proof suit before submitting this post because I know there are going to be some who misread this post & flame away before getting the point.

11th May 2007, 15:06	#14 (permalink)
Bungle Rocketship door handle Join Date: 3rd July 2006 Location: SE London/Kent Posts: 1,217 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I agree. A company can only really be judged by the way it deals with problems. In my case, they got dealt with fine. Others have not been quite so lucky. At the end of the day, the car is not perfect, but it's bloody good! There are more important things in the world, like what to get in for dinner tonight- chinese or indian?

11th May 2007, 15:09	#15 (permalink)
Cheltenhamshire Locking Wheelnut Join Date: 6th June 2006 Posts: 114 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Just to say it was not Amethyst mechanics putting the interior back badly but the bodyshop who fixed up the roof after Swindon did not build it properly. Mine was a proper Friday afternooner but it will soon be in a fit state....1 year after purchase. When and if you ever get to deal with some of the higher up bods in HCS you will find them to be pleasant chaps. My car goes back to Swindon next Wednesday and I will be rolling in a new CRV diesel for a couple of weeks. Scary thing is my wife really wants one of those so I am gonna have to lie and say they gave me a Jazz and park it around the corner! I can't afford a £22k SUV!!

15th May 2007, 17:34	#19 (permalink)
Scorcher Valve Cap Join Date: 8th March 2007 Posts: 35 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Having made 9 trips to my dealer in one year I sense that they are as peeved as I am. OK they may be trying their best but clearly the service receptionists don't appreciate that we the Customers purchased Honda on reputation for reliability and quality. We do not expect to go back more than the service interval. We are not treated as Customers but as individuals out to sploil their day. Just once I would like to hear an apology from my dealer on behalf of Honda UK. Who knows it may even influence my decision as to my next purchase. Am I the only one who feels like this ?

15th May 2007, 17:49	#20 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 664 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	If you take a look around this forum you will know you are not the only person who feels this way. Every new design of car has its teething troubles. The thing that makes the big difference to us customers is how the dealer &/or HUK handle our faults & whether they respond in an effective & apologetic manner. There are many tales of woe, but also many tales of joy on this forum. If you look for the negative in everything you will find a lot to be negative about. Truth is that a massive majority of faults are ready to be fixed with just a few that HUK seem to be blind to. Try to balance this with some tales of how much the car is enjoyed & that many have found dealers who work well for them & you find the pessimism will lift... depending upon your own experiences of course.