Long list Help! Urgent

sexykungfufighter · 26th May 2007, 20:45

Ok to be honest i have had enough with my Civic - in 3 months its been back to the garage 12 times. Had so much work done - including new shocks, new light system, new spoiler - leaking interior! very bad! I have had the car 3 months and want to return it! its an 06 plate and no way should it have these defects! The suspension is very poor still and its constantly creaking and banging - whats your advice? I have formally asked for an exchange -

Bungle · 26th May 2007, 21:03

I would give it to them with a list of outstanding faults and demand they be fixed, and threathen legal action if they don't get it all done in a reasonable time. Remember it is the dealer, not Honda UK you need to deal with.

sexykungfufighter · 26th May 2007, 21:04

Done all of the above - now in a position to commence proceedings as m fed up to be honest.

alastair b · 27th May 2007, 01:18

Have you tried Trading Standards.

Pottsy · 27th May 2007, 01:55

What faults are now left unfixed?

sexykungfufighter · 27th May 2007, 11:04

All of them! Very poor state - even the manager said he took it out and he said "i would never accept this car"

Pottsy · 27th May 2007, 12:43

Maybe I worded that badly!

Can you list the currently unfixed faults?

Brodick · 27th May 2007, 16:37

How long have you owned the car now
three months??

If the dealer is saying they wouldn't accept it
take it to the dealer and demand a refund or replacement
advise them that you will be speaking to trading stds
aswell if you do not get a satisfactory answer!!!!

It is known that early 06 cars did have quite a few issues

sexykungfufighter · 27th May 2007, 22:05

filed a law suit - had enough i have water coming into my car from all corners!

spidey`s lunchbox · 27th May 2007, 22:15

Quote:

Originally Posted by sexykungfufighter

filed a law suit - had enough i have water coming into my car from all corners!

Threaten Honda that you will contact BBC Watchdog. I guarantee if that if Honda get a whiff of that they`ll be falling over themselves backwards to get your issue sorted!!

Pottsy · 28th May 2007, 01:45

There are people who may be able to help you.

Can you list the currently unfixed faults?

TimV-W · 28th May 2007, 09:31

The Sale of Goods Act 1979 ammended to the Sale and Supply of Goods to Consumers Regulations 2002 gives you a number of rights, including the ability to reject faulty goods with a reasonable timescale (and it sounds like you have maintained this by raising the issues, allowing time for the dealer to fix and thus being reasonable yourself).

Do you have legal cover with your car or any other of your insurances?

If you do call them and discuss the issue as they will advise you of what letters to write and may even draft a letter for you. It is surprising what effect actually quoting the law has.

Honda may simply agree at that point and change the car, or, they may wish to contest the rejection, but at least you will have the foundations in place for a sound case.

Hope this helps.

sexykungfufighter · 28th May 2007, 14:22

luckily i am a trainee solicitor - and have starting the ball rolling - i have a meeting with them this week to discuss the matter! I have put Honda on notice to my claim. Demanding an exchange.

I have had 4 shocks replaced (still very poor handling), water leaks, new lighting system in the rear of the car, new spoiler (due to leaks)...not good!

Pottsy · 28th May 2007, 14:51

I'd be interested to see how Honda deal with a claim on a second hand car, as I think you mention you are looking for an exchange (I presume for another second hand one).

There is an obligation on the dealer to repair, and if a repair is not possible then they should refund (SoG). So that's why I'm asking about stuff that they cannot repair. You've had new dampers, but what exactly is the outstanding fault? And I assume that it's not just the dampers that are "unfixed", so I'll patiently ask again:

Can you list the currently unfixed faults?

sexykungfufighter · 28th May 2007, 14:54

Unfixed faults-

(a) Dampers
(b) Water leaking from doors and rear
(c) dash door rattling - loose screws
(d) VSA constantly comes on as car is sliding - very poor handling.

illegalhunter · 28th May 2007, 20:26

Reject the car under the sale of goods act , as it is not fit for purpose & do it now as after 6 months you will only get a % of your cash or a replacement. Iam doing the same with my Mini Cooper S 07.

sexykungfufighter · 28th May 2007, 21:54

i have a meeting tomorrow with director of dealership. Exchange is my only option. Was thinking about changing to a CRV but the saleman told me to exchange within the honda civic range as i just was unlucky!..

Pottsy · 28th May 2007, 22:38

Thanks for that skff. Just wondering... if the handling is that bad that the car is sliding (the VSA I imagine is working fine - it is designed to come on when the car slides), and the car leaks... if the previous owner crashed (or bumped) it. A quick proper geometry check (a good tyre place will be able to do this) will instantly confirm whether this is the case. The dampers alone will not cause this problem, if they are not working you will bounce like you are in a bouncy castle and if the dealers have already replaced them then really that rules them out.

Could it be that the dealer knows that the car has been bumped, and is not owning up? Or maybe they are innocent and it's news to everyone.

If the geometry is correct, it should handle fine. If you get it checked and the car is bent, then the dealer will give you a full refund immediately.

The leaking doors may also be the result of a bump. There are drains in the bottom of the doors (if these block then the door fills with water), but these drains should drain to the outside world, unless the car is bent and/or the main door seal is in the wrong place (after repair or respray).

You may even want to consider getting an expert third party (AA or similar) to do a report; they can tell you very accurately if the car has a "history".

26th May 2007, 20:45	#1 (permalink)
sexykungfufighter Valve Cap Join Date: 4th February 2007 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Help! Urgent Ok to be honest i have had enough with my Civic - in 3 months its been back to the garage 12 times. Had so much work done - including new shocks, new light system, new spoiler - leaking interior! very bad! I have had the car 3 months and want to return it! its an 06 plate and no way should it have these defects! The suspension is very poor still and its constantly creaking and banging - whats your advice? I have formally asked for an exchange -

27th May 2007, 01:18	#4 (permalink)
alastair b Supporter Magic Rear Seat Join Date: 3rd December 2006 Location: Renfrewshire Posts: 577 Thanks: 4 Thanked 4 Times in 4 Posts iTrader: (0)	Faults Have you tried Trading Standards.

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This thread is about: Help! Urgent, it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; Ok to be honest i have had enough with my Civic - in 3 months its been back to the garage 12 times. Had so ...

26th May 2007, 21:03	#2 (permalink)
Bungle Rocketship door handle Join Date: 3rd July 2006 Location: SE London/Kent Posts: 1,217 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I would give it to them with a list of outstanding faults and demand they be fixed, and threathen legal action if they don't get it all done in a reasonable time. Remember it is the dealer, not Honda UK you need to deal with.

26th May 2007, 21:04	#3 (permalink)
sexykungfufighter Valve Cap Join Date: 4th February 2007 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Done all of the above - now in a position to commence proceedings as m fed up to be honest.

27th May 2007, 01:55	#5 (permalink)
Pottsy Administrator Civinfo master Join Date: 10th April 2006 Location: Leics Posts: 5,098 Thanks: 18 Thanked 112 Times in 64 Posts iTrader: (0)	What faults are now left unfixed?

27th May 2007, 11:04	#6 (permalink)
sexykungfufighter Valve Cap Join Date: 4th February 2007 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	All of them! Very poor state - even the manager said he took it out and he said "i would never accept this car"

27th May 2007, 12:43	#7 (permalink)
Pottsy Administrator Civinfo master Join Date: 10th April 2006 Location: Leics Posts: 5,098 Thanks: 18 Thanked 112 Times in 64 Posts iTrader: (0)	Maybe I worded that badly! Can you list the currently unfixed faults?

27th May 2007, 16:37	#8 (permalink)
Brodick Perfect Guy! Rocketship door handle Join Date: 2nd December 2006 Location: Central Scotland Posts: 1,720 Thanks: 0 Thanked 8 Times in 7 Posts iTrader: (0)	How long have you owned the car now three months?? If the dealer is saying they wouldn't accept it take it to the dealer and demand a refund or replacement advise them that you will be speaking to trading stds aswell if you do not get a satisfactory answer!!!! It is known that early 06 cars did have quite a few issues

27th May 2007, 22:05	#9 (permalink)
sexykungfufighter Valve Cap Join Date: 4th February 2007 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	filed a law suit - had enough i have water coming into my car from all corners!

28th May 2007, 01:45	#11 (permalink)
Pottsy Administrator Civinfo master Join Date: 10th April 2006 Location: Leics Posts: 5,098 Thanks: 18 Thanked 112 Times in 64 Posts iTrader: (0)	There are people who may be able to help you. Can you list the currently unfixed faults?

28th May 2007, 09:31	#12 (permalink)
TimV-W Valve Cap Join Date: 24th May 2007 Posts: 37 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	The Sale of Goods Act 1979 ammended to the Sale and Supply of Goods to Consumers Regulations 2002 gives you a number of rights, including the ability to reject faulty goods with a reasonable timescale (and it sounds like you have maintained this by raising the issues, allowing time for the dealer to fix and thus being reasonable yourself). Do you have legal cover with your car or any other of your insurances? If you do call them and discuss the issue as they will advise you of what letters to write and may even draft a letter for you. It is surprising what effect actually quoting the law has. Honda may simply agree at that point and change the car, or, they may wish to contest the rejection, but at least you will have the foundations in place for a sound case. Hope this helps.

28th May 2007, 14:22	#13 (permalink)
sexykungfufighter Valve Cap Join Date: 4th February 2007 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	luckily i am a trainee solicitor - and have starting the ball rolling - i have a meeting with them this week to discuss the matter! I have put Honda on notice to my claim. Demanding an exchange. I have had 4 shocks replaced (still very poor handling), water leaks, new lighting system in the rear of the car, new spoiler (due to leaks)...not good!

28th May 2007, 14:51	#14 (permalink)
Pottsy Administrator Civinfo master Join Date: 10th April 2006 Location: Leics Posts: 5,098 Thanks: 18 Thanked 112 Times in 64 Posts iTrader: (0)	I'd be interested to see how Honda deal with a claim on a second hand car, as I think you mention you are looking for an exchange (I presume for another second hand one). There is an obligation on the dealer to repair, and if a repair is not possible then they should refund (SoG). So that's why I'm asking about stuff that they cannot repair. You've had new dampers, but what exactly is the outstanding fault? And I assume that it's not just the dampers that are "unfixed", so I'll patiently ask again: Can you list the currently unfixed faults?

28th May 2007, 14:54	#15 (permalink)
sexykungfufighter Valve Cap Join Date: 4th February 2007 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Unfixed faults- (a) Dampers (b) Water leaking from doors and rear (c) dash door rattling - loose screws (d) VSA constantly comes on as car is sliding - very poor handling.

28th May 2007, 20:26	#16 (permalink)
illegalhunter HACKIN & SLAYIN Civinfo guru Join Date: 10th May 2007 Location: In the woods armed to the teeth Posts: 2,581 Thanks: 4 Thanked 29 Times in 28 Posts iTrader: (0)	Reject the car under the sale of goods act , as it is not fit for purpose & do it now as after 6 months you will only get a % of your cash or a replacement. Iam doing the same with my Mini Cooper S 07.

28th May 2007, 21:54	#17 (permalink)
sexykungfufighter Valve Cap Join Date: 4th February 2007 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	i have a meeting tomorrow with director of dealership. Exchange is my only option. Was thinking about changing to a CRV but the saleman told me to exchange within the honda civic range as i just was unlucky!..

28th May 2007, 22:38	#18 (permalink)
Pottsy Administrator Civinfo master Join Date: 10th April 2006 Location: Leics Posts: 5,098 Thanks: 18 Thanked 112 Times in 64 Posts iTrader: (0)	Thanks for that skff. Just wondering... if the handling is that bad that the car is sliding (the VSA I imagine is working fine - it is designed to come on when the car slides), and the car leaks... if the previous owner crashed (or bumped) it. A quick proper geometry check (a good tyre place will be able to do this) will instantly confirm whether this is the case. The dampers alone will not cause this problem, if they are not working you will bounce like you are in a bouncy castle and if the dealers have already replaced them then really that rules them out. Could it be that the dealer knows that the car has been bumped, and is not owning up? Or maybe they are innocent and it's news to everyone. If the geometry is correct, it should handle fine. If you get it checked and the car is bent, then the dealer will give you a full refund immediately. The leaking doors may also be the result of a bump. There are drains in the bottom of the doors (if these block then the door fills with water), but these drains should drain to the outside world, unless the car is bent and/or the main door seal is in the wrong place (after repair or respray). You may even want to consider getting an expert third party (AA or similar) to do a report; they can tell you very accurately if the car has a "history".