Paint Rusty Roof - HONDA RECALL!

[Loxy]

I didn't have that issue. My car only has one main dealer service and that was the first one.

I took the service book to the dealers for when they were taking photos but never got it out of the glove box.

All I was asked, and this was over the phone because he had forgotten to ask when I was there, was what was the mileage and date of the last service.

[CTDI]

Originally Posted by Loxy

I didn't have that issue. My car only has one main dealer service and that was the first one.

I took the service book to the dealers for when they were taking photos but never got it out of the glove box.

All I was asked, and this was over the phone because he had forgotten to ask when I was there, was what was the mileage and date of the last service.

Its strange to read that a lot of people going in for the roof re-spray are confronted with a bunch of questions about the service history... IMO Honda should see that they have a problem with their workmanship and take responsibility and fix the issue.

I had no questions when i took my car to the dealers, they took one look at it and said " yes, its covered" - job done and fixed!

If i had a bunch of bullshift from the dealer rapping on about service history i would firstly ask him what the hell has that got to do with the paint on the roof being affected by the rubber seal and secondly mentioning the TV program " the ferret" .

[snowboundzero]

Maybe they think it's becoming too expensive so are cracking down on it and becoming more strict about it?

I wouldn't be too bothered if I lived more local to a dealer.
The fact that I asked them if I could email them a copy of the service book is what annoys me. After they gave me the guff about corosian certificates they tried to give me my service book back. I told them to copy it so that I don't have to come back again.

[Foulsmell]

If they are getting a bit fussy, it might be time for all the affected members to throw an email to Watchdog and shame Honda into doing it without question.

[NH Dan]

Originally Posted by CTDI

Its strange to read that a lot of people going in for the roof re-spray are confronted with a bunch of questions about the service history... IMO Honda should see that they have a problem with their workmanship and take responsibility and fix the issue.

I had no questions when i took my car to the dealers, they took one look at it and said " yes, its covered" - job done and fixed!

If i had a bunch of bullshift from the dealer rapping on about service history i would firstly ask him what the hell has that got to do with the paint on the roof being affected by the rubber seal and secondly mentioning the TV program " the ferret" .

The reason the service history is and should be checked is that part of the scheduled service is a corrsion check which should take place each and every year. If you've had the car say three years and its never been checked, then the fault could have been picked up 6 months into the cars life and corrected at a much lower cost and less of an inconvenience to you . If you have never had it checked, then you roll up three/four years in saying your car is rusty, how are they to know let alone begin to fix it properly?

Don't know why you would want to let a dealer know about your TV habits based on your personal interests or how you think that would help your case either?

[ElNino9]

Originally Posted by NH Dan

The reason the service history is and should be checked is that part of the scheduled service is a corrsion check which should take place each and every year. If you've had the car say three years and its never been checked, then the fault could have been picked up 6 months into the cars life and corrected at a much lower cost and less of an inconvenience to you . If you have never had it checked, then you roll up three/four years in saying your car is rusty, how are they to know let alone begin to fix it properly?

Don't know why you would want to let a dealer know about your TV habits based on your personal interests or how you think that would help your case either?

Yeah like they pull back the seal and check for rust come service time don't make me laugh...

Bad design fault to start with now looks like they are trying to weasel out of sorting it...

Things like this really puts me off buying another honda

[snowboundzero]

Originally Posted by NH Dan

The reason the service history is and should be checked is that part of the scheduled service is a corrsion check which should take place each and every year. If you've had the car say three years and its never been checked, then the fault could have been picked up 6 months into the cars life and corrected at a much lower cost and less of an inconvenience to you . If you have never had it checked, then you roll up three/four years in saying your car is rusty, how are they to know let alone begin to fix it properly?

Nice to see your input Dan. What's your view on this?
Where do you think i stand?
Service book had 4 stamps in it before i got it. All from the same independent garage. I've had it serviced once and its due again in November.

Honda should treat everyone the same, The fact some people have had theirs done within days with little hassle, some people have stated that they didn't need the service book.

Is there like a check list of 10 or so things and they randomly pick a couple of items off it?

[NH Dan]

Originally Posted by snowboundzero

Nice to see your input Dan. What's your view on this?
Where do you think i stand?
Service book had 4 stamps in it before i got it. All from the same independent garage. I've had it serviced once and its due again in November.

Honda should treat everyone the same, The fact some people have had theirs done within days with little hassle, some people have stated that they didn't need the service book.

Is there like a check list of 10 or so things and they randomly pick a couple of items off it?

If I were you and you are getting grief/lack of help, i'd refer back to this website for starters and point out that you know of others that have had it done. Dealers submit the claims to the same people so ultimately, its the same people making the decision, no matter which dealer sends it in. Its been a while since I worked in service so I couldnt comment on whether it is or isnt a valid claim but looking at whats on here, i'd have thought you'd have as good a chance as any.

[NH Dan]

Originally Posted by ElNino9

Yeah like they pull back the seal and check for rust come service time don't make me laugh...

Bad design fault to start with now looks like they are trying to weasel out of sorting it...

Things like this really puts me off buying another honda

Read your service book and the list of things tasked in each service.

Bad design fault, oh yeah, cos its happening to every civic isnt it? ........

I'm sure Swindon will be devastated.

[pcr]

Of cause it is a design fault, that's why Honda have recalled it.

[CTDI]

Originally Posted by NH Dan

The reason the service history is and should be checked is that part of the scheduled service is a corrsion check which should take place each and every year. If you've had the car say three years and its never been checked, then the fault could have been picked up 6 months into the cars life and corrected at a much lower cost and less of an inconvenience to you . If you have never had it checked, then you roll up three/four years in saying your car is rusty, how are they to know let alone begin to fix it properly?

Don't know why you would want to let a dealer know about your TV habits based on your personal interests or how you think that would help your case either?

You comment almost sounds as if you work for Honda...
Like a lot of other members with the same issue,honda did not point out to them their roof was rusting or even mention that there could be a problem. The only way to have this problem solved is to point it out to honda that its happening and then be faced with a bunch of questions when clearly they should be performing the corrosion check every service like your post states. I mentioned 'the ferret' TV program because bad news travells faster than good and Honda or any other company do not want a film crew highlighting there is a problem to the uk audience or there would be a HUGE Influx of customers sending their honda to be checked.

Im not having a go at you mate but look at how many instances are on this thread,try telling everyone that honda is right for refusing to fix the problem.

[NH Dan]

Originally Posted by pcr

Of cause it is a design fault, that's why Honda have recalled it.

They haven't recalled it though.

Originally Posted by CTDI

You comment almost sounds as if you work for Honda...
Like a lot of other members with the same issue,honda did not point out to them their roof was rusting or even mention that there could be a problem. The only way to have this problem solved is to point it out to honda that its happening and then be faced with a bunch of questions when clearly they should be performing the corrosion check every service like your post states. I mentioned 'the ferret' TV program because bad news travells faster than good and Honda or any other company do not want a film crew highlighting there is a problem to the uk audience or there would be a HUGE Influx of customers sending their honda to be checked.

Im not having a go at you mate but look at how many instances are on this thread,try telling everyone that honda is right for refusing to fix the problem.

A lot of members on here have had the issue but in reality , that is a small percentage of people who own an 8th gen. Mentioning an issue like this to a tv program roughly results in the following;

Tv production company contact manufacturers press office and ask relevant questions such as were they aware of an issue, what have they done, are they prepared to make good any obvious defects etc, are there any conditions attached etc etc etc.

Press office reply back with answers which are then confronted by 'Mr Angry of Norwood' etc who feel hard done by as they havent had something done for free etc etc. Production company are then presented with the fact that the customer never brought the car in for an annual corrosion inspection so manufacturer were unable to check any issues until it was too late etc etc and eventually the manufacturer relents and has it done.

End result, Mr Angry is still angry, the TV show doesnt really have a story and the manufacturer carries on. Look at the people that were on here regarding the stone chips, the guy who had T shirts made up with pics of his car.....

[snowboundzero]

Originally Posted by NH Dan

If I were you and you are getting grief/lack of help, i'd refer back to this website for starters and point out that you know of others that have had it done. Dealers submit the claims to the same people so ultimately, its the same people making the decision, no matter which dealer sends it in. Its been a while since I worked in service so I couldnt comment on whether it is or isnt a valid claim but looking at whats on here, i'd have thought you'd have as good a chance as any.

Cheers Dan, I wouldn't say grief, just the guy being a bit short.
Not my fault if he's having a bad day. I'm always polite and speak to people like their, well, people.

Hopefully HUK will get back to me by Monday, if i need to refer them back to this thread I will do.

[dombaird]

arrived at honda grangemouth for my 1oclock meeting with the guy a spoke to on the phone only to be told sorry he isnt here, come back at 4 and he should be in.....should be?? surely when he arranged for me to take time from work to come in at 1 he SHOULD have been in too!

hoping this is going to be fixed by them, anyone any idea how long they take the car for?

[okehciv]

Originally Posted by dombaird

arrived at honda grangemouth for my 1oclock meeting with the guy a spoke to on the phone only to be told sorry he isnt here, come back at 4 and he should be in.....should be?? surely when he arranged for me to take time from work to come in at 1 he SHOULD have been in too!

hoping this is going to be fixed by them, anyone any idea how long they take the car for?

Not to be in for a pre arranged meeting is disgusting, if the guy had something come up at short notice a phone call is all it takes. I would be fuming if I had taken time off work to see someone & they didn't turn up.

[dezmond]

Dom Read my thread Re: Avoid Grangemouth in the servicing section. They really are a bunch of cowboys. Sympathise with you mate. To miss a scheduled meeting is IMO the height of ignorance

[okehciv]

Originally Posted by dezmond

Dom Read my thread Re: Avoid Grangemouth in the servicing section. They really are a bunch of cowboys. Sympathise with you mate. To miss a scheduled meeting is IMO the height of ignorance

Maybe it's time Honda Uk found about them.

[CTDI]

Originally Posted by dombaird

arrived at honda grangemouth for my 1oclock meeting with the guy a spoke to on the phone only to be told sorry he isnt here, come back at 4 and he should be in.....should be?? surely when he arranged for me to take time from work to come in at 1 he SHOULD have been in too!

hoping this is going to be fixed by them, anyone any idea how long they take the car for?

3 days and a new civic to drive about in.

[NH Dan]

Originally Posted by snowboundzero

Cheers Dan, I wouldn't say grief, just the guy being a bit short.
Not my fault if he's having a bad day. I'm always polite and speak to people like their, well, people.

Hopefully HUK will get back to me by Monday, if i need to refer them back to this thread I will do.

doesnt need to be a reference to this thread in particular, just to the fact that 'its widely known on internet forums to be an issue' as this and other forums have proven.

[padster]

I'm still waitning to hear from HUK.

Took my car into Arnold Clark Honda in Kirkcaldy in May 2012. They took photos and paint depth readings and said it would take a couple weeks.

Phone a few times but nothing. In August I contacted HUK I spoke to a really nice woman who was very appologetic that it had been three months since I took it to the dealer.
Well I heard nothing from HUK for the rest of August the whole of September.
I contacted HUK in at the start of October. They said they had been in almost weekly contact with the dealer asking them to submit the warranty claim.

The person at HUK said I would definately hear from HUK by October 5th. Well it's now October 16th and I've still not hear anything from the dealer of HUK.

Won't buy Honda again - wheres the warranty?