HUK Honda Customer Services.

Bart · 22nd August 2006, 19:47

Guys,

Is this the email address for Honda Customer Services:

customer.servicescars@honda-eu.com

I sent them a letter on 1st August 2006 complaining about a number of matters, I've had no response - not even a acknowledgement letter. So, today I telephoned them and guess what..................they've not received my letter - surprise, surprise - they probably read it and filed it under "B" for bin!!

B.

Ancient Nerd · 22nd August 2006, 19:54

Use recorded delivery for anything that matters. You then have a record of its arrival.

Bart · 22nd August 2006, 20:14

If you're not happy with Honda UK Customer Service then is there anyway a complaint can be passed further up the ladder i.e. to Honda's main office, so that they can see just what crap service Honda UK is giving their customers and how they're de-valuing the Honda badge/name?

B.

timmons · 22nd August 2006, 22:01

I think you have a typo there, im afraid!

customer.servicecars@honda-eu.com

i.e. no 's' after 'service'.

Thanks
Matt.

WoolyCiv · 22nd August 2006, 22:08

I have to defend Honda customer services here. Admitedly I have only contacted them once and that was last week via letter. I received an aknowledment of the letter by return post.

Whether my complaint is dealt with, I will let you all know.

timmons · 22nd August 2006, 22:58

I think you were lucky there!

I sent a letter and they claimed they never received it, so I sent it via email and they took 2 weeks to reply (after much chasing).

Topcat · 22nd August 2006, 23:04

I also sent a long letter and received no response!! I know they received it as they told the customer services department at the dealership they had

I think they are snowed under with complaining civic owners and cant keep up

Roger Stone · 22nd August 2006, 23:15

What are your complaints about?

timmons · 22nd August 2006, 23:23

The website stated the Sport came with front fogs and a spoiler. They told me to go away as I should have checked the spec with the dealer before siging.

However the website STILL lists rear spoiler in the spec and I don't have either on my car.

basegreen · 23rd August 2006, 08:26

Quote:

Originally Posted by timmons

The website stated the Sport came with front fogs and a spoiler. They told me to go away as I should have checked the spec with the dealer before siging.

However the website STILL lists rear spoiler in the spec and I don't have either on my car.

That's outrageous. I know for a fact that Honda were sending free fogs out back in April.

Topcat · 23rd August 2006, 08:51

I would print off the spec on the website and tell them you will be taking legal advice!

Trekker308 · 23rd August 2006, 09:22

I only picked my Sport one week ago, and that certainly had the 'free' fogs and spoiler - I don't think your dealer is doing you any favours here (surprise, surprise!).

Did you get to talk to the Sales boss man, 'cos its their name that is going to get dragged through the mud?

basegreen · 23rd August 2006, 09:24

Call trading standards. Then make up a TS call reference number if you dont get given one and quote it at the dealer. You owe them NOTHING.

Big-Chris · 23rd August 2006, 09:42

This statement is lifted straight from the Honda 'Wish List' pdf, without checking I cannot be certain that the same is said on the web site configurator but I suspect it is

Quote:

Originally Posted by Honda

This document is not a final quote. While every effort is made to ensure the accuracy of this information Honda reserve the right to vary details and specification without notice. A formal quote should be sought from an Authorised Honda retailer.

It's unfair and unprofessional I know, but I have a terrible feeling there won't be much you can do about it.

I will check on the website and see if it's there too

Big-Chris · 23rd August 2006, 10:06

Found it. In the legal section of the configurator

Quote:

Originally Posted by Honda

Despite our best efforts, a small number of the details on our site are occasionally inaccurate. Rest Assured, we verify these errors as soon as we become aware but you must check the details before using the information to judge an action or purchase. In particular pricing information should always be checked with an authorised Honda retailer.

Also I could find no mention of Front Fogs or a Spoiler on the website, so it appears they have changed it?

Don't get me wrong, I think you are definitely being hard done by, I'm just saying that using the website as evidence probably won't get you anywhere.

Better to get written statements from other with the Sport that do have front fogs and the spoiler and bought the car around the same time/before you did

when did you get your Sport?

timmons · 23rd August 2006, 11:14

Here is a shot of the website from back in December, when I ordered. I do feel gutted as they outright said that they had not heard of this mistake before, and as the website has a disclaimer, they will not be paying to have them put on my car. (From Honda customer service). The fogs and spoiler can clearly be seen on the pic below.

Just been on the site now and it now lists fog lights as an 'option' but still has Rear Hatch Spoiler listed in the equipment list.

I ordered the car in December, and took delivery in mid april.

richierich · 23rd August 2006, 11:29

Don't they class all cars to have the rear spoiler, but refer to the extra as a colour spoiler. Although I am interested to know what the body coloured side sill garnish is, standard on the EX, is that inside the doors?

timmons · 23rd August 2006, 11:40

Ah, ok, well that may explain the spoiler then - I wasn't aware of that, thanks... but it doesnt alter the fact that I was expecting one on and it didnt come with one.

Aside from all the dirt (discraceful I know!) this is what the side sill looks like, although im not sure what im supposed to have/or be looking for. What is a body coloured side sill garnish?

Thanks
Matt.

richierich · 23rd August 2006, 11:55

I think the body coloured side sill garnish must be that bit inside the doors, but it hardly seems worth making a feature of. I thought they meant the black bit, but thats not coloured on any model is it?

timmons · 23rd August 2006, 12:02

Ive no idea, really!
As you say its notworth bothering about - im certainly not bothered. It is the Fogs I am upset about.

22nd August 2006, 19:47	#1 (permalink)
Bart Wheelnut Join Date: 23rd July 2006 Location: Wales Posts: 55 Thanks: 0 Thanked 0 Times in 0 Posts	Honda Customer Services. Guys, Is this the email address for Honda Customer Services: customer.servicescars@honda-eu.com I sent them a letter on 1st August 2006 complaining about a number of matters, I've had no response - not even a acknowledgement letter. So, today I telephoned them and guess what..................they've not received my letter - surprise, surprise - they probably read it and filed it under "B" for bin!! B.

22nd August 2006, 23:15	#8 (permalink)
Roger Stone Valve Cap Join Date: 17th July 2006 Posts: 37 Thanks: 0 Thanked 0 Times in 0 Posts	Content What are your complaints about?

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This thread is about: Honda Customer Services., it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; Guys, Is this the email address for Honda Customer Services: customer.servicescars@honda-eu.com I sent them a letter on 1st August 2006 complaining about a number of ...

22nd August 2006, 19:54	#2 (permalink)
Ancient Nerd Triangular Exhaust Join Date: 5th May 2006 Location: Norfolk Posts: 347 Thanks: 0 Thanked 0 Times in 0 Posts	Use recorded delivery for anything that matters. You then have a record of its arrival.

22nd August 2006, 20:14	#3 (permalink)
Bart Wheelnut Join Date: 23rd July 2006 Location: Wales Posts: 55 Thanks: 0 Thanked 0 Times in 0 Posts	If you're not happy with Honda UK Customer Service then is there anyway a complaint can be passed further up the ladder i.e. to Honda's main office, so that they can see just what crap service Honda UK is giving their customers and how they're de-valuing the Honda badge/name? B.

22nd August 2006, 22:01	#4 (permalink)
timmons Valve Cap Join Date: 27th May 2006 Location: Gatwick Posts: 35 Thanks: 0 Thanked 0 Times in 0 Posts	I think you have a typo there, im afraid! customer.servicecars@honda-eu.com i.e. no 's' after 'service'. Thanks Matt.

22nd August 2006, 22:08	#5 (permalink)
WoolyCiv 12th June 2006 1.8EX Rocketship door handle Join Date: 28th May 2006 Location: Lancashire Posts: 1,118 Thanks: 0 Thanked 0 Times in 0 Posts	I have to defend Honda customer services here. Admitedly I have only contacted them once and that was last week via letter. I received an aknowledment of the letter by return post. Whether my complaint is dealt with, I will let you all know.

22nd August 2006, 22:58	#6 (permalink)
timmons Valve Cap Join Date: 27th May 2006 Location: Gatwick Posts: 35 Thanks: 0 Thanked 0 Times in 0 Posts	I think you were lucky there! I sent a letter and they claimed they never received it, so I sent it via email and they took 2 weeks to reply (after much chasing).

22nd August 2006, 23:04	#7 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,739 Thanks: 0 Thanked 9 Times in 9 Posts	I also sent a long letter and received no response!! I know they received it as they told the customer services department at the dealership they had I think they are snowed under with complaining civic owners and cant keep up

22nd August 2006, 23:23	#9 (permalink)
timmons Valve Cap Join Date: 27th May 2006 Location: Gatwick Posts: 35 Thanks: 0 Thanked 0 Times in 0 Posts	The website stated the Sport came with front fogs and a spoiler. They told me to go away as I should have checked the spec with the dealer before siging. However the website STILL lists rear spoiler in the spec and I don't have either on my car.

23rd August 2006, 08:51	#11 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,739 Thanks: 0 Thanked 9 Times in 9 Posts	I would print off the spec on the website and tell them you will be taking legal advice!

23rd August 2006, 09:22	#12 (permalink)
Trekker308 ..with Superchips please! Triangular Exhaust Join Date: 29th July 2006 Location: Ringwood Posts: 337 Thanks: 0 Thanked 0 Times in 0 Posts	I only picked my Sport one week ago, and that certainly had the 'free' fogs and spoiler - I don't think your dealer is doing you any favours here (surprise, surprise!). Did you get to talk to the Sales boss man, 'cos its their name that is going to get dragged through the mud?

23rd August 2006, 09:24	#13 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,865 Thanks: 0 Thanked 2 Times in 2 Posts	Call trading standards. Then make up a TS call reference number if you dont get given one and quote it at the dealer. You owe them NOTHING.

23rd August 2006, 11:29	#17 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,844 Thanks: 0 Thanked 0 Times in 0 Posts	Don't they class all cars to have the rear spoiler, but refer to the extra as a colour spoiler. Although I am interested to know what the body coloured side sill garnish is, standard on the EX, is that inside the doors?

23rd August 2006, 11:55	#19 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,844 Thanks: 0 Thanked 0 Times in 0 Posts	I think the body coloured side sill garnish must be that bit inside the doors, but it hardly seems worth making a feature of. I thought they meant the black bit, but thats not coloured on any model is it?

23rd August 2006, 12:02	#20 (permalink)
timmons Valve Cap Join Date: 27th May 2006 Location: Gatwick Posts: 35 Thanks: 0 Thanked 0 Times in 0 Posts	Ive no idea, really! As you say its notworth bothering about - im certainly not bothered. It is the Fogs I am upset about.