Squeaks My dealer and my shocks, etc. etc. etc!!!

[Unknownsoldier]

Hi,

Just gotten back from my dealer with my 14 odd day old Type S, they have replaced the Civic badge which was coming off after 2 days under warranty (I also gleefully pointed out that the two in their showroom, a 5 door and a Type S both needed new badges as well ). Anyway the squeak it went in for as well, is apparently 2 faulty shock absorbers and bump stops (at least they think thats the cause of the problem).

How is this already a problem on a Brand new car?????

Anyhow, whilst there I asked a couple of routine questions:

>How do I check the oil (it's not easy to see on a new engine),

>What oil do I use (they said '5W30' [which is what they sell in the shop], I said oh so my 4 bottles of 0W30 is no good, oh no thats far better to use if you can!!!!!?????),

>Does my car have the double deadlocking that is enabled by the double-click feature, yes it does, fine then.

>And can you check if my rear bumper strips are on right [they arn't and Honda is being informed], they did and whilst chatting to the mechanic (who was none too complimentary about Civic/Honda forums in general), he mentioned oh didn't you have Honda fit your RP sensors????, Yes, I replied why???? Because they arn't Honda ones!!! They are EX-Vision [or some such name] ones, thye're good, around 260 pounds [ I paid Honda 425 pounds to fit them!!!!! And they arn't even Honda ones!!!!!!!!!! My blood is at the moment around about boiling, and is slowly vapourising from my veins!!!].

Anyone think I'm overreacting????

Tom

[FWH]

Over reactining - NO
Burn - YES

Was the mechanic from the same place as delivered your car?
(And therefore fitted non Honda sensors).

Don´t forget to write a dealer review in the Wiki

[robbo51]

1. You can reject the car due to its faults (Quite hard to do)
2. Refund the difference between Honda and Dealer fit PS
3. CONTACT HONDA AND REPORT THE DEALERSHIP
4. I usually use the dip stick to check the oil

[Unknownsoldier]

Hi,

Thanks for confirming i'm not overreacting totally, I'm thinking it's more along the lines of Fraud???? Taking money for something but supplying a cheaper product without informing the customer, although there is a reason apparently in the the sensors don't work well on the Honda ones when fitted with the bump strip (which I think is total B*ll*cks, Honda wouldn't spend millions developing something for it not to work, or would they??) Anyway it's the principal of the thing, I'm going to push for some compensation, like a free spare wheel and kit and some other Honda bits, like a warning triangle, first aid kit, spare bulbs and a Type R (maybe a bit hopeful on the last one ).

No, it was a mechanic in Canterbury, where I'm at Uni' (and so I can't warrant driving 70-80+ miles home to the dealer, to stick on a new badge, but I'm tempted to have a word on Friday/Saturday!). Once this is sorted out the dealer will definatley be getting a write up, oh and I'm still waiting for my Honda Happiness Service stuff to come through (they've had my 500 almost 2 weeks now and nothing has arrived....). [Additional They've through my HH plan to my home address, and managed to spell my name completely wrong, father had an argument this afternoon with them over it.]

Tom

[Unknownsoldier]

Originally Posted by robbo51

1. You can reject the car due to its faults (Quite hard to do)
2. Refund the difference between Honda and Dealer fit PS
3. CONTACT HONDA AND REPORT THE DEALERSHIP
4. I usually use the dip stick to check the oil

1. Not really an option, I love it too much....
2.Is more likely what I'd want or the refund in extra's, i.e triangle, bulb kit, speakers etc.
3.Definately will do if they don't sort it, and something I will threaten to do at every opportunity.
4. I know, but the oil is virtually clear, and I do have the eyesight of an aging mole.....

Thanks,
Tom

[Brodick]

I am guessing this wasn't the selling dealer you went to

[Jack The Lad.]

Gordon Bennett Tom, it is like a Whitehall Farse.
No mate, you are not over reacting, as I would have been
climbing up the bl--dy showroom wall.

[3rd Honda]

It is quite INCREDIBLE to me that Honda are STILL fitting both shock absorbers and bump stops etc that they KNOW, and have known for 18 months are regularly faulty.

It sums up the present Honda UK - POOR QUALITY, DREADFUL CUSTOMER SERVICE

Why - for goodness sake doesn't Japan fire someone there and get in some good old fashioned Honda Japan quality???

[Unknownsoldier]

Originally Posted by 3rd Honda

It is quite INCREDIBLE to me that Honda are STILL fitting both shock absorbers and bump stops etc that they KNOW, and have known for 18 months are regularly faulty.

It sums up the present Honda UK - POOR QUALITY, DREADFUL CUSTOMER SERVICE

Why - for goodness sake doesn't Japan fire someone there and get in some good old fashioned Honda Japan quality???

I pressed them about the knowledge they were faulty and they said it was only a small number and it wasn't a safety issue (thats why no entire recall), hmmmmmm, is that really the point???

Tom

[3rd Honda]

Originally Posted by Unknownsoldier

I pressed them about the knowledge they were faulty and they said it was only a small number and it wasn't a safety issue (thats why no entire recall), hmmmmmm, is that really the point???

Tom

No - I don't expect it is a safety issue. I've had two new sets so far - and apart from the noise - there's not much difference. Its a QUALITY issue. Fit lousy cheap components, hope the owner won't notice or complain - but replace them if he does. Works out cheaper than fitting decent ones in the first place. I have had two really well made Hondas, both made overseas - now I've got this - a UK thrown together rattlebox! And Honda UK couldn't give a monkeys - they have been paid, and if they have to keep reluctantly changing bits until the warranty expires its mainly the dealers problem. My dealer is pretty helpful, but Honda UK really do need someone from SENIOR management in Japan to come - and inject some Japanese quality - and eject some present management/quality assurance!

[Topcat]

Originally Posted by Unknownsoldier

Hi,

Just gotten back from my dealer with my 14 odd day old Type S, they have replaced the Civic badge which was coming off after 2 days under warranty (I also gleefully pointed out that the two in their showroom, a 5 door and a Type S both needed new badges as well ). Anyway the squeak it went in for as well, is apparently 2 faulty shock absorbers and bump stops (at least they think thats the cause of the problem).

How is this already a problem on a Brand new car?????

Tom

Makes this thread even more laughable

http://www.civinfo.com/forum/general...und-hatch.html


Still least you got that three year warranty eh

As for the sensors get straight on to the dealership that fitted them and demand an explanation and a refund!

[Brodick]

I can understand the original posters anger and what other people are saying on this thread

However

Why is it then that the majority of owners do not have any problems??

The parts are not cheap it is just that the company Honda has contracted to make the part has done it wrong AGAIN !!! ( it does seem that it is only the civic that has had these issues as the other car made in Swindon is Solid 3 months down the line I have not had one issue) and it seems that not having a good dealer had made the situation worse

Before you all start having ago at me it is fact I only deal in the facts
yes there are owners who have issues and although it is no comfort to you
you are in the minority there are far more unhappy focus owners c - class owners 1 series owners 3 series owners golf owners than there are Honda Civic Owners

[Unknownsoldier]

According to the dealer the noise is most of the time not enough to get anyone to bother complaining. But I am it seems picky. He said if some one were slighlty deaf they'd never have noticed it..... thats not the point though it shouldn't be there to notice.

Tom

[FWH]

Originally Posted by Unknownsoldier

According to the dealer the noise is most of the time not enough to get anyone to bother complaining. But I am it seems picky. He said if some one were slighlty deaf they'd never have noticed it..... thats not the point though it shouldn't be there to notice.

Tom

Did he actually say "if someone were slightly deaf" !?!?!?!

[Brodick]

Originally Posted by FWH

Did he actually say "if someone were slightly deaf" !?!?!?!

Pardon?

[Topcat]

Originally Posted by Brodick

I can understand the original posters anger and what other people are saying on this thread

However

Why is it then that the majority of owners do not have any problems??

Who cares about the majority if you are in the minority of civic owners with faults!!

[Brodick]

Originally Posted by Topcat

Who cares about the majority if you are in the minority of civic owners with faults!!

I knew it wouldn't take you long TC

It doesn't matter if you don't care - my points still stand




ooh I've just come over all Jeremy Clarkson

[Topcat]

Originally Posted by Brodick

I knew it wouldn't take you long TC

It doesn't matter if you don't care - my points still stand




ooh I've just come over all Jeremy Clarkson

Havent you got a lonely hearts ad to write

[Pottsy]

Unknown,

Sorry to hear you're having trouble. I'd stay calm and pleasant, and work with the dealer to get the rattly bits replaced.

And I'd go for a full refund on the parking sensors, or replacement with OEM ones and a solid "sorry" (like a couple of free services). Try to find out exactly what you have got, and get HUK on your side. The sensors may have only cost £30 or so:

http://www.civinfo.com/forum/buying/...r-rip-off.html

[norton]

can i jsut ask. what was the problem you had with the suspension, was it the front or rear. its jsut my 4 week old type r gt has a squeak coming from the drivers side rear. i notice it when i get out of the car and also if i rock the car. wasnt sure whether to bother taking it in or not.

any help much appreciated