Handbrake handbrake self release (inc recall letter) - Page 15

Brodick · 11th December 2007, 19:47

Quote:

Originally Posted by czechplastik

She's sooooo cute when she's angry

Got me excited

Dimplyred · 11th December 2007, 19:56

Quote:

Originally Posted by Honcho

I can't think of anything more likely to infuriate than someone saying 'mine's perfect' to someone whose similar product is appalling.

Have you met Brodick? To Topcat he is the definition of the word "infuriating"

Brodick · 11th December 2007, 20:07

Quote:

Originally Posted by Dimplyred

Have you met Brodick? To Topcat he is the definition of the word "infuriating"

She likes me really

I think

Dimplyred · 11th December 2007, 20:16

Quote:

Originally Posted by Brodick

She likes me really

I think

No, strangely I think you are right.

l-noel · 11th December 2007, 20:31

Sorry to disturb you

I've recieved my letter today. I will post it tomorow afetr translation

Dimplyred · 11th December 2007, 20:33

Quote:

Originally Posted by l-noel

Sorry to disturb you

I've recieved my letter today. I will post it tomorow afetr translation

yes, we do seem to have wandered a bit off topic, sorry!!

Ikes · 12th December 2007, 14:43

Im in South Africa, havent received or heard anything from Honda SA yet.
My Civic sustained around 1200 bucks worth of damage after the handbrake released itself on a slight incline. I've posted pics on a previous thread.
They stated nothing wrong with my handbrake or any other handbrake at the time...lets see what they have to say now. Hoping for compensation, will try hard for it but probably wont get anything out of them.

Pottsy · 13th December 2007, 10:48

Time for a quick analysis of the survey.

Thank you to everyone who responded to the PM and filled in the survey (nearly 1100 people) - it provides us all with a full and proper picture.

About 13.5% of owners have experienced the "fly-off" problem. I put in the "Car moved when handbrake is on" option just to filter out that situation - when the driver simply hasn't pulled on the lever hard enough. Hopefully this whole episode will educate the 6% of people who have suffered from the fact that direct-action cable operated disk brake handbrakes have no mechanical leverage, and need to be applied hard to get any grip and overcome any disk shrinkage. The manual does not explain this - and it really ought to.

That 13.5% can be split into 9.5% who have received a letter, and 4% who haven't received a letter. So either 4% have made it up, or the fault is not limited to those who have a letter (and I presume a VIN with a faulty handbrake). We should all beware then, and hope that Honda will apply the fix to anyone who reports the fault, not just those on a VIN list.

A third of people don't leave their cars in gear. With luck, this number will reduce.

Most people don't angle their wheels on a hill. Fair enough, so long as you leave your car in gear. But 20% of people never leave it in gear and never angle their wheels.

For those that have had the lever spring off, the fault seems evenly spread amongst the model years, and most of the time the fault is caught by the driver. This is when it goes bang when you climb into the car, and the slightest movement can trigger it.

1.5% of people have suffered damage as a result of the fault. For half the claims made, Honda are paying out (though this is based now on very small numbers and may include cases that were presented before the nature of the fault was fully known).

My conclusions:

The manual is a bit poor. Drivers education and understanding of the limitations of the handbrake is also poor. With luck this episode will cause people to rely less on the handbrake as a foolproof system.

That said, there is a significant issue where the handbrake may fly off. The manufacturer has taken steps to inform people, make a fix, and is compensating those who have suffered.

Any dealer who feigns ignorance, or who says "it's never happened", should be pointed here!

Doubtingthomas · 13th December 2007, 11:43

Thank you Pottsy. Very enlightening, lets take heed.

TruckerEm · 13th December 2007, 18:50

UPDATE

Still not heard anything from Honda 5 phone calls later.
Spoken to Trading Standards and was told I have a good case and they gave me datails of next steps to do so I rang first thing yesterday and gave them until end of play today I would be sending a letter to the dealer stating the 1979 Sale of goods ACT giving them 5 working days to reply with the answer I WANT or further action will be taken.

My friend that came with me when I bought the car wants to go to the dealership with me when she comes to stay at Christmas. She wants to have a anchor to throw out the window and tie tyres around the car to protect well we are inside. Just to prove a point and make possible customers " ASK WHY??!!!" Could cause a stir!!!!

HONDA What NIGHTMARES are made of.

Doubtingthomas · 13th December 2007, 19:30

Quote:

Originally Posted by TruckerEm

UPDATE
..snip..

Thanks TruckerEm for the update. Sorry to hear of the lack of progress. Difficult the situation may be for you, please try and remain calm, if I may say so, and act reasonably at all times so that you do not do yourself an injustice. You appear to have the upper hand at the moment, would be a shame to throw it away. I take it your comments at (b) are tongue in cheek, no matter how tempting.

Perhaps the reason for your dealer's behaviour is that they (and maybe Honda UK) are just not used to coping with this scenario. I have a feeling that all will be resolved to your satisfaction sooner or later.

Good luck, keep to the script.

TruckerEm · 13th December 2007, 19:48

I take it your comments at (b) are tongue in cheek, no matter how tempting.

Yes they are tongue in cheek have to try and have a laugh over all of this. My stress levels are flying high.
Oh and to rub some more salt in the wound yesterday i got the Honda Dream mag (nightmare mag i renamed it to) Then today had a letter from the dealer with my membership card for Honda accident aftercare.

HONDA What NIGHTMARES are made of

DUNCAN · 13th December 2007, 21:30

HONDA What NIGHTMARES are made of. Come on it should say..Honda what dreams are made of..I Love My Honda.

TruckerEm · 14th December 2007, 09:09

Quote:

Originally Posted by DUNCAN

HONDA What NIGHTMARES are made of. Come on it should say..Honda what dreams are made of..I Love My Honda.

So do i but if you had read my posts you will understand why its a nightmare.................

Petedefeet · 14th December 2007, 15:12

Sooo tempted to explain whats going on behind the scenes but professionalism prevents me..

jazzman · 14th December 2007, 15:17

Quote:

Originally Posted by Petedefeet

Sooo tempted to explain whats going on behind the scenes but professionalism prevents me..

Meaning ???????

Petedefeet · 14th December 2007, 15:18

can't say

liamcalland · 14th December 2007, 15:19

You can't just post a comment like that and not reveal anything???!!!!!

TruckerEm · 14th December 2007, 15:22

Quote:

Originally Posted by Petedefeet

Sooo tempted to explain whats going on behind the scenes but professionalism prevents me..

That is rather mean

My update for the day on the subject is I have issued a letter to my dealer stating the "Sales of goods 1979 Act" also sent it to Honda Headoffice to keep them informed.

We will now see what they do next..................

jazzman · 14th December 2007, 15:24

Quote:

Originally Posted by Petedefeet

can't say

You`re winding us up you naughty thing

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This thread is about: handbrake self release (inc recall letter), it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; Originally Posted by czechplastik She's sooooo cute when she's angry Got me excited...

11th December 2007, 20:31	#285 (permalink)
l-noel Wine and cooking ! Rocketship door handle Join Date: 5th December 2006 Location: Roanne-France Posts: 1,217 Thanks: 3 Thanked 7 Times in 3 Posts	Sorry to disturb you I've recieved my letter today. I will post it tomorow afetr translation

12th December 2007, 14:43	#287 (permalink)
Ikes Valve Cap Join Date: 17th July 2007 Location: Johannesburg South Africa Posts: 14 Thanks: 0 Thanked 0 Times in 0 Posts	Im in South Africa, havent received or heard anything from Honda SA yet. My Civic sustained around 1200 bucks worth of damage after the handbrake released itself on a slight incline. I've posted pics on a previous thread. They stated nothing wrong with my handbrake or any other handbrake at the time...lets see what they have to say now. Hoping for compensation, will try hard for it but probably wont get anything out of them.

13th December 2007, 10:48	#288 (permalink)
Pottsy Administrator Civinfo guru Join Date: 10th April 2006 Location: Leics Posts: 4,760 Thanks: 7 Thanked 61 Times in 32 Posts	Time for a quick analysis of the survey. Thank you to everyone who responded to the PM and filled in the survey (nearly 1100 people) - it provides us all with a full and proper picture. About 13.5% of owners have experienced the "fly-off" problem. I put in the "Car moved when handbrake is on" option just to filter out that situation - when the driver simply hasn't pulled on the lever hard enough. Hopefully this whole episode will educate the 6% of people who have suffered from the fact that direct-action cable operated disk brake handbrakes have no mechanical leverage, and need to be applied hard to get any grip and overcome any disk shrinkage. The manual does not explain this - and it really ought to. That 13.5% can be split into 9.5% who have received a letter, and 4% who haven't received a letter. So either 4% have made it up, or the fault is not limited to those who have a letter (and I presume a VIN with a faulty handbrake). We should all beware then, and hope that Honda will apply the fix to anyone who reports the fault, not just those on a VIN list. A third of people don't leave their cars in gear. With luck, this number will reduce. Most people don't angle their wheels on a hill. Fair enough, so long as you leave your car in gear. But 20% of people never leave it in gear and never angle their wheels. For those that have had the lever spring off, the fault seems evenly spread amongst the model years, and most of the time the fault is caught by the driver. This is when it goes bang when you climb into the car, and the slightest movement can trigger it. 1.5% of people have suffered damage as a result of the fault. For half the claims made, Honda are paying out (though this is based now on very small numbers and may include cases that were presented before the nature of the fault was fully known). My conclusions: The manual is a bit poor. Drivers education and understanding of the limitations of the handbrake is also poor. With luck this episode will cause people to rely less on the handbrake as a foolproof system. That said, there is a significant issue where the handbrake may fly off. The manufacturer has taken steps to inform people, make a fix, and is compensating those who have suffered. Any dealer who feigns ignorance, or who says "it's never happened", should be pointed here!

13th December 2007, 11:43	#289 (permalink)
Doubtingthomas Honda aficionado Magic Rear Seat Join Date: 14th August 2007 Location: Chorley, Lancashire Posts: 544 Thanks: 2 Thanked 1 Time in 1 Post	Thank you Pottsy. Very enlightening, lets take heed.

13th December 2007, 18:50	#290 (permalink)
TruckerEm Supporter Wheelnut Join Date: 3rd December 2007 Location: Cornwall Posts: 80 Thanks: 0 Thanked 0 Times in 0 Posts	UPDATE Still not heard anything from Honda 5 phone calls later. Spoken to Trading Standards and was told I have a good case and they gave me datails of next steps to do so I rang first thing yesterday and gave them until end of play today I would be sending a letter to the dealer stating the 1979 Sale of goods ACT giving them 5 working days to reply with the answer I WANT or further action will be taken. My friend that came with me when I bought the car wants to go to the dealership with me when she comes to stay at Christmas. She wants to have a anchor to throw out the window and tie tyres around the car to protect well we are inside. Just to prove a point and make possible customers " ASK WHY??!!!" Could cause a stir!!!! HONDA What NIGHTMARES are made of.

13th December 2007, 19:48	#292 (permalink)
TruckerEm Supporter Wheelnut Join Date: 3rd December 2007 Location: Cornwall Posts: 80 Thanks: 0 Thanked 0 Times in 0 Posts	I take it your comments at (b) are tongue in cheek, no matter how tempting. Yes they are tongue in cheek have to try and have a laugh over all of this. My stress levels are flying high. Oh and to rub some more salt in the wound yesterday i got the Honda Dream mag (nightmare mag i renamed it to) Then today had a letter from the dealer with my membership card for Honda accident aftercare. HONDA What NIGHTMARES are made of

13th December 2007, 21:30	#293 (permalink)
DUNCAN Supporter Triangular Exhaust Join Date: 7th June 2006 Location: tameside Posts: 317 Thanks: 0 Thanked 0 Times in 0 Posts	HONDA What NIGHTMARES are made of. Come on it should say..Honda what dreams are made of..I Love My Honda.

14th December 2007, 15:12	#295 (permalink)
Petedefeet Valve Cap Join Date: 14th March 2007 Posts: 9 Thanks: 0 Thanked 0 Times in 0 Posts	Sooo tempted to explain whats going on behind the scenes but professionalism prevents me..

14th December 2007, 15:18	#297 (permalink)
Petedefeet Valve Cap Join Date: 14th March 2007 Posts: 9 Thanks: 0 Thanked 0 Times in 0 Posts	can't say

14th December 2007, 15:19	#298 (permalink)
liamcalland Locking Wheelnut Join Date: 19th March 2007 Location: Bradford, West Yorkshire Posts: 109 Thanks: 0 Thanked 0 Times in 0 Posts	You can't just post a comment like that and not reveal anything???!!!!!