Handbrake handbrake self release (inc recall letter) - Page 18

Dimplyred · 18th December 2007, 22:39

Quote:

Originally Posted by Topcat

I didnt get told off I got asked politely to shut up

TC it was a telling off, you naughty girl!!!!

Doubtingthomas · 18th December 2007, 22:44

Quote:

Originally Posted by Roobarb

Honda knew about the fault at the end of October. My car was fitted with new handbrake 2 weeks ago.
Honda customer services confirmed a fault at the end of October. My car was fitted with the new version of the handbrake 2 weeks ago. Don't wait for them make a fuss.

New handbrake? Interesting. Can you let us have more information, please, and in particular the advice, if any, you were given on how to apply it.
Thanks.

Doubtingthomas · 19th December 2007, 18:39

Quote:

Originally Posted by TruckerEm

UPDATE

Well I posted a letter on Friday to my dealer and the Headoffice quoting 1979 sale of goods act today someone called Steve from Honda Headoffice called me shame he didnt use the number I had given them as he would of got to speak to me and not have to leave a message on the house phone. I rang back as soon as i found the message when I got home from work but yep you guessed it he had gone home. So AGAIN left my number and hopefully he will call me on that number tomorrow if not I have his direct number!

We will see what happens tomorrow.

Don't appear to have an update, TruckerEM. I'm on tenterhooks, fingers crossed. Hope it's going well for you.

TruckerEm · 19th December 2007, 20:42

Quote:

Originally Posted by Doubtingthomas

Don't appear to have an update, TruckerEM. I'm on tenterhooks, fingers crossed. Hope it's going well for you.

Ok here you got the update you are all waiting for...........

My car is booked in on the 14th January at the dealership I bought it from to have the damage put right all £3000 worth of it all, also get a courtsey car.

AT HONDA'S EXPENCE!!!!!

I think my little letter seemed to have worried them slightly. So people I suggest you get ringing and writing letters and bug the hell out of them.

Have to admit may speak to them about the new handbrake seeing as it seems they have already replaced at least one. Why should I have to wait if the car is in the garage you would think be easier to do the lot all in one go.

I cant wait for this whole nightmare to be over so can go back to enjoying my car. At the moment i am so nervous of parking the car on a slope or even when at junctions or at lights.

I will be sticking with this website I think and will have to get a sticker for my car, If my mate hadn't found this site I expect I would have been paying out for the damage. Thank you for the support shown to me, reading all the posts on here have just spurd me on even more.

Dimplyred · 19th December 2007, 20:46

Well done, it just goes to show the direct approach is best and if you're persistant it normally pays off. Really pleased for you.

Jack The Lad. · 19th December 2007, 20:49

I am VERY pleased for you TruckerEm. You must be so relieved.
Did Honda UK confirm it in writing to you, as a copy minus your name and address, Reg, would be helpful on here.

FWH · 19th December 2007, 20:56

Result!

Buy your mate a pint or two!

Jack The Lad. · 19th December 2007, 20:57

And A Sticker.

TruckerEm · 19th December 2007, 20:59

Quote:

Originally Posted by Jack The Lad.

I am VERY pleased for you TruckerEm. You must be so relieved.
Did Honda UK confirm it in writing to you, as a copy minus your name and address, Reg, would be helpful on here.

I will try (not very technically minded!!) and obvioulsy its now tangled in Xmas post. Have it confirmed with garage as well and getting them to put it in writing too.

All seems ok but won't beleive it until the car is fixed and I have it back.

Pottsy · 19th December 2007, 20:59

TruckerEm, that's really good news! Shall we go halves then?

Oh OK. A massive parcel of new stickers arrive here on Friday.

TruckerEm · 19th December 2007, 21:03

Quote:

Originally Posted by Pottsy

TruckerEm, that's really good news! Shall we go halves then?

Oh OK. A massive parcel of new stickers arrive here on Friday.

Will have to get my order in perhaps have one in the car when it goes to the garage to be fixed!!

Doubtingthomas · 19th December 2007, 21:26

Thank you for the update. Very pleased for you. Great result, and in all fairness, Honda appears to have done the honourable thing. Take care.

frankenstein · 21st December 2007, 09:50

Hi everyone,
new to the forum, but I see I am not alone.
In the Summer I had my new Civic for two months when it rolled back in the work carpark (30 minutes after I'd parked it) into the path of a lorry that was entering (ouch!). Over £2,000 damage and the claim went against me. When it went to the garage, the mechanic told me they were just fixing up another new Civic where the same had happened - he said he suspected there was a handbrake problem but at that point Honda were denying it.

Now I get the recall letter!

I was always taught to put the handbrake on using the button (and a lot omy colleagues agree). I do leave car in gear if on a major incline, but since the incline in my work carpark is very small I don't tend to (I do now!)

So do I have a case against Honda? RAC who insures me are looking into it as we speak. I think they are trying from 3 points:

1. Paragraph 3 in the recall letter is Honda's let out clause by telling you to refer to the manual. However, although not told to do it that way in the Civic manual, putting the handbrake on with the button down is an acceptable method of applying the handbrake that a lot of us use. The manual does not highlight any of Honda's current concerns that are in the recall letter and no one one warned me about it when I bought the car in May.

2. If as they suggest putting the handbrake on without using the button is the only acceptable method of applying a handbrake then why in paragraph 4 do they admit their current guidance is an inconvenience and why do they apologise for that inconvenience in the last paragraph?

3. If my accident was my fault for not following Honda's manual instructions to the letter why are they suggesting I have to bring the car in for a handbrake upgrade? My accident would be completely down to my stupidity wouldn't it?

Have many of you had accidents caused by this handbrake failure?
How are you taking it forward and has anyone had any joy yet?

I agree with another member that behind the scenes something must have happened to spook Honda in this way and let's hope that we who have had accidents can now defer the blame to Honda.

Also if TC is out there I also have suddenly developed an annoying rattle under the dashboard like a coin rolling around. Anyone else had this problem and what is it?

Dimplyred · 21st December 2007, 09:56

Frankenstein, I think it would be useful for you to read all of TruckerEm's posts, if you haven't already. Similar thing happened to her and Honda have agreed to pay for the repairs at last.

PM her perhaps she can give you some pointers, as to the best way to approach this with Honda.

Doubtingthomas · 21st December 2007, 10:08

Frankenstein,

I would agree with Dimplyred. Keep records of your contact(s) with Honda UK or your local dealer and retain all receipts etc. It appears Honda UK are admitting liability, or maybe just to those that are persistent in their claim.
Good luck and let us know how you get on. I have a feeling that more cases like yours will now surface.

Topcat · 21st December 2007, 10:27

TruckerEm that is extremely good news for you

And a poke in the eye for all the people on this forum who keep on sticking up for Honda and trying to tell people its their own fault for not parking correctly - ha ha

Oh and DR I am sure TruckerEm is female

Dimplyred · 21st December 2007, 10:30

Quote:

Originally Posted by Topcat

TruckerEm that is extremely good news for you

Oh and DR I am sure TruckerEm is female

Thanks TC!! Sorry TruckerEm, I've edited it accordingly!!

Cad · 21st December 2007, 11:23

My letter arrived today, via my lease company. I thought I'd got away with that one!

Pottsy · 21st December 2007, 11:27

frankenstein,

About 1.3% of people have suffered damage that cost money to fix as a result of the handbrake flying off. I'm sure that if you can show that the handbrake had gone to the off position, then you will have a good case.

frankenstein · 21st December 2007, 12:03

Am I to understand that some roll backs are due to the brake pinging off to the off position and others due to the brakes not engaging in the on position if you apply the brake using the button?

Thanks for the pointer Pottsy. My handbrake was off when I found the car after the accident, but how do I prove that the brake pinged off to the off position causing the accident? Couldn't Honda lawyers counterract that by saying maybe I didn't apply the brakes in the first place? How sound is the pinging off issue to use in your defence? (I'm sure I did apply the brake!!) It was the fact that a third party noticed the brake was off and told the other driver that caused my insurance company to close the case against me without a second thought.

So do I raise this in my fight or just battle on the other issues I mentioned in my earlier posting?

Anyone else have thoughts on this?

21st December 2007, 09:56	#354 (permalink)
Dimplyred Type R GT 09570 Civinfo guru Join Date: 24th August 2007 Location: Staffordshire Posts: 3,253 Thanks: 16 Thanked 41 Times in 41 Posts	Frankenstein, I think it would be useful for you to read all of TruckerEm's posts, if you haven't already. Similar thing happened to her and Honda have agreed to pay for the repairs at last. PM her perhaps she can give you some pointers, as to the best way to approach this with Honda. Last edited by Dimplyred; 21st December 2007 at 10:31.

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This thread is about: handbrake self release (inc recall letter), it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; Originally Posted by Topcat I didnt get told off I got asked politely to shut up TC it was a telling off, you naughty girl!!!!...

19th December 2007, 20:46	#345 (permalink)
Dimplyred Type R GT 09570 Civinfo guru Join Date: 24th August 2007 Location: Staffordshire Posts: 3,253 Thanks: 16 Thanked 41 Times in 41 Posts	Well done, it just goes to show the direct approach is best and if you're persistant it normally pays off. Really pleased for you.

19th December 2007, 20:49	#346 (permalink)
Jack The Lad. Supporter Rocketship door handle Join Date: 28th August 2007 Location: ENGLAND Posts: 1,434 Thanks: 0 Thanked 11 Times in 11 Posts	I am VERY pleased for you TruckerEm. You must be so relieved. Did Honda UK confirm it in writing to you, as a copy minus your name and address, Reg, would be helpful on here.

19th December 2007, 20:56	#347 (permalink)
FWH Super Moderator Civinfo guru Join Date: 3rd June 2007 Location: Sweden Posts: 4,863 Thanks: 3 Thanked 27 Times in 24 Posts	Result! Buy your mate a pint or two!

19th December 2007, 20:57	#348 (permalink)
Jack The Lad. Supporter Rocketship door handle Join Date: 28th August 2007 Location: ENGLAND Posts: 1,434 Thanks: 0 Thanked 11 Times in 11 Posts	And A Sticker.

19th December 2007, 20:59	#350 (permalink)
Pottsy Administrator Civinfo guru Join Date: 10th April 2006 Location: Leics Posts: 4,775 Thanks: 7 Thanked 64 Times in 33 Posts	TruckerEm, that's really good news! Shall we go halves then? Oh OK. A massive parcel of new stickers arrive here on Friday.

19th December 2007, 21:26	#352 (permalink)
Doubtingthomas Honda aficionado Magic Rear Seat Join Date: 14th August 2007 Location: Chorley, Lancashire Posts: 574 Thanks: 3 Thanked 4 Times in 4 Posts	Thank you for the update. Very pleased for you. Great result, and in all fairness, Honda appears to have done the honourable thing. Take care.

21st December 2007, 09:50	#353 (permalink)
frankenstein Valve Cap Join Date: 20th December 2007 Location: united kingdom Posts: 7 Thanks: 0 Thanked 0 Times in 0 Posts	Hi everyone, new to the forum, but I see I am not alone. In the Summer I had my new Civic for two months when it rolled back in the work carpark (30 minutes after I'd parked it) into the path of a lorry that was entering (ouch!). Over £2,000 damage and the claim went against me. When it went to the garage, the mechanic told me they were just fixing up another new Civic where the same had happened - he said he suspected there was a handbrake problem but at that point Honda were denying it. Now I get the recall letter! I was always taught to put the handbrake on using the button (and a lot omy colleagues agree). I do leave car in gear if on a major incline, but since the incline in my work carpark is very small I don't tend to (I do now!) So do I have a case against Honda? RAC who insures me are looking into it as we speak. I think they are trying from 3 points: 1. Paragraph 3 in the recall letter is Honda's let out clause by telling you to refer to the manual. However, although not told to do it that way in the Civic manual, putting the handbrake on with the button down is an acceptable method of applying the handbrake that a lot of us use. The manual does not highlight any of Honda's current concerns that are in the recall letter and no one one warned me about it when I bought the car in May. 2. If as they suggest putting the handbrake on without using the button is the only acceptable method of applying a handbrake then why in paragraph 4 do they admit their current guidance is an inconvenience and why do they apologise for that inconvenience in the last paragraph? 3. If my accident was my fault for not following Honda's manual instructions to the letter why are they suggesting I have to bring the car in for a handbrake upgrade? My accident would be completely down to my stupidity wouldn't it? Have many of you had accidents caused by this handbrake failure? How are you taking it forward and has anyone had any joy yet? I agree with another member that behind the scenes something must have happened to spook Honda in this way and let's hope that we who have had accidents can now defer the blame to Honda. Also if TC is out there I also have suddenly developed an annoying rattle under the dashboard like a coin rolling around. Anyone else had this problem and what is it?

21st December 2007, 10:08	#355 (permalink)
Doubtingthomas Honda aficionado Magic Rear Seat Join Date: 14th August 2007 Location: Chorley, Lancashire Posts: 574 Thanks: 3 Thanked 4 Times in 4 Posts	Frankenstein, I would agree with Dimplyred. Keep records of your contact(s) with Honda UK or your local dealer and retain all receipts etc. It appears Honda UK are admitting liability, or maybe just to those that are persistent in their claim. Good luck and let us know how you get on. I have a feeling that more cases like yours will now surface.

21st December 2007, 10:27	#356 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,739 Thanks: 0 Thanked 9 Times in 9 Posts	TruckerEm that is extremely good news for you And a poke in the eye for all the people on this forum who keep on sticking up for Honda and trying to tell people its their own fault for not parking correctly - ha ha Oh and DR I am sure TruckerEm is female

21st December 2007, 11:23	#358 (permalink)
Cad estranged Triangular Exhaust Join Date: 5th June 2006 Location: Upstairs Posts: 390 Thanks: 1 Thanked 0 Times in 0 Posts	My letter arrived today, via my lease company. I thought I'd got away with that one!

21st December 2007, 11:27	#359 (permalink)
Pottsy Administrator Civinfo guru Join Date: 10th April 2006 Location: Leics Posts: 4,775 Thanks: 7 Thanked 64 Times in 33 Posts	frankenstein, About 1.3% of people have suffered damage that cost money to fix as a result of the handbrake flying off. I'm sure that if you can show that the handbrake had gone to the off position, then you will have a good case.

21st December 2007, 12:03	#360 (permalink)
frankenstein Valve Cap Join Date: 20th December 2007 Location: united kingdom Posts: 7 Thanks: 0 Thanked 0 Times in 0 Posts	Am I to understand that some roll backs are due to the brake pinging off to the off position and others due to the brakes not engaging in the on position if you apply the brake using the button? Thanks for the pointer Pottsy. My handbrake was off when I found the car after the accident, but how do I prove that the brake pinged off to the off position causing the accident? Couldn't Honda lawyers counterract that by saying maybe I didn't apply the brakes in the first place? How sound is the pinging off issue to use in your defence? (I'm sure I did apply the brake!!) It was the fact that a third party noticed the brake was off and told the other driver that caused my insurance company to close the case against me without a second thought. So do I raise this in my fight or just battle on the other issues I mentioned in my earlier posting? Anyone else have thoughts on this?