Handbrake handbrake self release (inc recall letter) - Page 19

Pottsy · 21st December 2007, 13:50

The whole handbrake fault thing is the lever pinging off, all by itself. The Honda letter is getting the user to try and make the ratchet more reliable, reducing the chances of this happening.

The fact that a third party saw the lever off is very lucky - it shows that the fault probably occurred. The fact that the car didn't roll away as soon as you left it shows that you didn't forget to apply the brake.

I would start by having a nice polite conversation with Honda CS, explaining what has happened.

TruckerEm · 21st December 2007, 19:27

This issue is just going to snow ball!!!

I now have it in writing that my car will be fixed and Honda UK will be covering the FULL COST. (After calling again requesting it to be emailed to me, which it was in less than 30 minutes!!) The lady I spoke to say she was sorry it had not been sent before but they are EXTREMELY BUSY

over the handbrake fault, I just laughed and said, "You dont say!!"

I suggest to anyone who wants to get the damage to there cars paid for to FIGHT for it, keep ringing bugging them keep a list of dates, times and names of everyone you call over the matter be that the Dealer OR Honda UK. To be honest I have not had any luck at all with my dealer (even received a letter from them saying they would pay for no repairs or damaged caused to a 3rd party) Sadly they wasted there time on postage as the car was booked into be fixed by them in between them sending it and me getting it. Once my car is fixed & handbrake done, I WILL NOT BE USING THE DEALERSHIP AGAIN!! Which is a pain as there is no other Dealership in the county!! Just means when I need it serviced will go and stay with a friend up the country and get it done well I am away!

I will PM you Frank

And yes I am def a woman, Well was when I last looked.

Dimplyred · 21st December 2007, 19:37

I imagine there were a few red faces at your dealership, TruckerEm, after sending you that letter and then receiving confirmation from Honda that they were going to foot the bill.

Anyway well done and I'm glad it's all confirmed in writing now.

TruckerEm · 21st December 2007, 19:46

Quote:

Originally Posted by Dimplyred

I imagine there were a few red faces at your dealership, TruckerEm, after sending you that letter and then receiving confirmation from Honda that they were going to foot the bill.

Anyway well done and I'm glad it's all confirmed in writing now.

Yes they were all very sticky sweet when I had to ring to book a suitable time for them to have my car.

Ikes · 22nd December 2007, 22:42

Would someone in this forum please be kind enough to send me scanned copy of the recall letter. I need to show it my local Honda dealership here in South Africa as well as send a copy to Honda South Africa for their take on matters.

Thanks!

Munro · 22nd December 2007, 22:58

Quote:

Originally Posted by Ikes

Would someone in this forum please be kind enough to send me scanned copy of the recall letter. I need to show it my local Honda dealership here in South Africa as well as send a copy to Honda South Africa for their take on matters.

Thanks!

Have a look at this link to the Wiki:
Handbrake releasing without warning (handbrake failure) - Civinfo Wiki

Roobarb · 22nd December 2007, 23:31

Quote:

Originally Posted by Doubtingthomas

New handbrake? Interesting. Can you let us have more information, please, and in particular the advice, if any, you were given on how to apply it.
Thanks.

I was not given any special advice on how to apply it. Ben Morgan rang me to tell me the newly designed handbrake had arrived and was sitting on his desk waiting to be couriered specially to me the next day, to be fitted at my convenience. After experiencing the three previous faulty handbrakes flying off I will always leave it in gear now anyway! I am still awaiting a further phone call to discuss the promised goodwill gesture. I feel another letter coming on!

Ikes · 23rd December 2007, 04:13

Quote:

Originally Posted by Munro

Have a look at this link to the Wiki:
Handbrake releasing without warning (handbrake failure) - Civinfo Wiki

Ive seen that already but both letters are not in english, and the translation is not perfect. I was hoping for an english version of the recall letter on the Honda letterhead so I could print it out. Anyone in a position to help?

Doubtingthomas · 23rd December 2007, 08:12

Good Morning Ikes,

I have sent you a private message.

Regards

Doubtingthomas · 23rd December 2007, 08:29

Quote:

Originally Posted by Roobarb

I was not given any special advice on how to apply it. Ben Morgan rang me to tell me the newly designed handbrake had arrived and was sitting on his desk waiting to be couriered specially to me the next day, to be fitted at my convenience. After experiencing the three previous faulty handbrakes flying off I will always leave it in gear now anyway! I am still awaiting a further phone call to discuss the promised goodwill gesture. I feel another letter coming on!

Thank you. Still interested in your views/comments when the "new" handbrake is finally fitted. Good luck with the "goodwill gesture".

Roobarb · 23rd December 2007, 22:39

Quote:

Originally Posted by Doubtingthomas

Thank you. Still interested in your views/comments when the "new" handbrake is finally fitted. Good luck with the "goodwill gesture".

To clarify; the 'new ' handbrake was fitted 3 weeks ago and there's been no loud bangs or flying off of lever so far, it looks identical though.

eyemdee · 23rd December 2007, 23:18

Quote:

Originally Posted by Roobarb

To clarify; the 'new ' handbrake was fitted 3 weeks ago and there's been no loud bangs or flying off of lever so far, it looks identical though.

Honest John's site says that the recall is due to an incorrectly fitted spring in the lever, in which case the replacement will presumably be identical but with the spring fitted correctly?
http://www.honestjohn.co.uk/carbycar/index.htm?md=1010&

Dimplyred · 23rd December 2007, 23:23

Quote:

Originally Posted by eyemdee

Honest John's site says that the recall is due to an incorrectly fitted spring in the lever, in which case the replacement will presumably be identical but with the spring fitted correctly?
Car review: Honda Civic UK (2006 - )

Interesting read. I see civinfo gets a mention too as the "civic specific chatroom"

Kremmen · 24th December 2007, 07:00

"Incorrectly fitted spring"

'Early incorrectly fitted dampers (upside down)'

What's going on in the build area ?

Doubtingthomas · 24th December 2007, 08:13

Quote:

Originally Posted by eyemdee

Honest John's site says that the recall is due to an incorrectly fitted spring in the lever, in which case the replacement will presumably be identical but with the spring fitted correctly?
http://www.honestjohn.co.uk/carbycar/index.htm?md=1010&

I seem to recall Pottsy stripping a handbrake lever down following the disclosure on Honest John's site and his findings were inconclusive, I think.

Roobarb, Were you given any advice on how to apply your new handbrake? ie, use of button? Thank you.

FWH · 24th December 2007, 13:19

Quote:

Originally Posted by Doubtingthomas

I seem to recall Pottsy stripping a handbrake lever down following the disclosure on Honest John's site and his findings were inconclusive, I think.

I think Pottsy took it apart after speculations on the forum because all the rest of us were to lazy to take ours apart.
It is posted on here, but I wasn´t able to find it.

Doubtingthomas · 24th December 2007, 14:11

Quote:

Originally Posted by FWH

I think Pottsy took it apart after speculations on the forum because all the rest of us were to lazy to take ours apart.
It is posted on here, but I wasn´t able to find it.

Mmmmm, I don't consider myself to have the necessary skills, or guts to strip down a handbrake lever. Leave it to the professionals I say. In the meantime everyone over there have a cracking christmas!

Dimplyred · 24th December 2007, 15:12

Quote:

Originally Posted by FWH

I think Pottsy took it apart after speculations on the forum because all the rest of us were to lazy to take ours apart.
It is posted on here, but I wasn´t able to find it.

Is this it FWH, there are some pictures on Pottsys post at #103.

Parking brake fault

Munro · 24th December 2007, 21:42

I had my handbrake fly off with a bang today.

I had just stopped at some red lights on a slight hill and put the handbrake on. Within about a second of taking my hand off the lever it went bang and completely released. I dont think I used the recommended technique in the letter for putting the handbrake on, it is easy to forget and use the technique you were taught and are used to doing after many years driving.

Whenever I am parked on a hill to leave the car I am making absolutely sure the handbrake is properly on , engine in gear etc etc.

IT REALLY DOES HAPPEN - BE WARNED

TruckerEm · 29th December 2007, 12:28

Quote:

Originally Posted by Munro

IT REALLY DOES HAPPEN - BE WARNED

I can vouch for that too.

I accidently touched the button at traffic lights on a slope yesterday and it went clunk and dropped. Thankfully was nothing behind me hugging my ass and I slammed my foot on the foot brake.

I cant wait to get this problem sorted out as am starting to get worried when driving it and espically leaving it anywhere in case I come back and its not there or rolled into something. And with an 18 month old car its not really a problem Id had of expected to have.

24th December 2007, 21:42	#379 (permalink)
Munro Supporter Rocketship door handle Join Date: 10th August 2007 Location: Scotland Posts: 1,082 Thanks: 24 Thanked 17 Times in 13 Posts iTrader: (0)	I had my handbrake fly off with a bang today. I had just stopped at some red lights on a slight hill and put the handbrake on. Within about a second of taking my hand off the lever it went bang and completely released. I dont think I used the recommended technique in the letter for putting the handbrake on, it is easy to forget and use the technique you were taught and are used to doing after many years driving. Whenever I am parked on a hill to leave the car I am making absolutely sure the handbrake is properly on , engine in gear etc etc. IT REALLY DOES HAPPEN - BE WARNED Last edited by Munro; 24th December 2007 at 21:46.

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This thread is about: handbrake self release (inc recall letter), it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; The whole handbrake fault thing is the lever pinging off, all by itself. The Honda letter is getting the user to try and make the ...

21st December 2007, 13:50	#361 (permalink)
Pottsy Administrator Civinfo master Join Date: 10th April 2006 Location: Leics Posts: 5,098 Thanks: 18 Thanked 112 Times in 64 Posts iTrader: (0)	The whole handbrake fault thing is the lever pinging off, all by itself. The Honda letter is getting the user to try and make the ratchet more reliable, reducing the chances of this happening. The fact that a third party saw the lever off is very lucky - it shows that the fault probably occurred. The fact that the car didn't roll away as soon as you left it shows that you didn't forget to apply the brake. I would start by having a nice polite conversation with Honda CS, explaining what has happened.

21st December 2007, 19:27	#362 (permalink)
TruckerEm Supporter Wheelnut Join Date: 3rd December 2007 Location: Cornwall Posts: 82 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	This issue is just going to snow ball!!! I now have it in writing that my car will be fixed and Honda UK will be covering the FULL COST. (After calling again requesting it to be emailed to me, which it was in less than 30 minutes!!) The lady I spoke to say she was sorry it had not been sent before but they are EXTREMELY BUSY over the handbrake fault, I just laughed and said, "You dont say!!" I suggest to anyone who wants to get the damage to there cars paid for to FIGHT for it, keep ringing bugging them keep a list of dates, times and names of everyone you call over the matter be that the Dealer OR Honda UK. To be honest I have not had any luck at all with my dealer (even received a letter from them saying they would pay for no repairs or damaged caused to a 3rd party) Sadly they wasted there time on postage as the car was booked into be fixed by them in between them sending it and me getting it. Once my car is fixed & handbrake done, I WILL NOT BE USING THE DEALERSHIP AGAIN!! Which is a pain as there is no other Dealership in the county!! Just means when I need it serviced will go and stay with a friend up the country and get it done well I am away! I will PM you Frank And yes I am def a woman, Well was when I last looked.

21st December 2007, 19:37	#363 (permalink)
Dimplyred Super Moderator Civinfo guru Join Date: 24th August 2007 Location: Staffordshire Posts: 3,879 Thanks: 17 Thanked 81 Times in 80 Posts iTrader: (0)	I imagine there were a few red faces at your dealership, TruckerEm, after sending you that letter and then receiving confirmation from Honda that they were going to foot the bill. Anyway well done and I'm glad it's all confirmed in writing now.

22nd December 2007, 22:42	#365 (permalink)
Ikes Valve Cap Join Date: 17th July 2007 Location: Johannesburg South Africa Posts: 14 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Would someone in this forum please be kind enough to send me scanned copy of the recall letter. I need to show it my local Honda dealership here in South Africa as well as send a copy to Honda South Africa for their take on matters. Thanks!

23rd December 2007, 08:12	#369 (permalink)
Doubtingthomas Honda aficionado Magic Rear Seat Join Date: 14th August 2007 Location: Chorley, Lancashire Posts: 623 Thanks: 8 Thanked 5 Times in 5 Posts iTrader: (0)	Good Morning Ikes, I have sent you a private message. Regards

24th December 2007, 07:00	#374 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 2,638 Thanks: 8 Thanked 11 Times in 11 Posts iTrader: (0)	"Incorrectly fitted spring" 'Early incorrectly fitted dampers (upside down)' What's going on in the build area ?