Handbrake handbrake self release (inc recall letter) - Page 21

mattlittle · 8th January 2008, 09:42

*** Please Note ***

I phoned Honda CS and asked about the letter which I have not yet received. They took the reg no and it appears that the dealership hadn't updated the ownership database to indicate that I owned the car. According to Honda, nobody owned the vehicle (note that this is different to the DVLA owner record). [Angie - more proof that our dealership is a bit rubbish!]

They also said that all letters have now gone out and that they are not going to be sending any more.

So, if you have not received a letter yet, please contact Honda customer service and ask why - you may find out that Honda don't know you own the car!

Doubtingthomas · 8th January 2008, 09:53

Quote:

Originally Posted by mattlittle

*** Please Note ***

I phoned Honda CS and asked about the letter which I have not yet received. They took the reg no and it appears that the dealership hadn't updated the ownership database to indicate that I owned the car. According to Honda, nobody owned the vehicle (note that this is different to the DVLA owner record). [Angie - more proof that our dealership is a bit rubbish!]

They also said that all letters have now gone out and that they are not going to be sending any more.

So, if you have not received a letter yet, please contact Honda customer service and ask why - you may find out that Honda don't know you own the car!

You just cannot get the staff these days.....

FWH · 9th January 2008, 19:26

Swedish version of this letter recieved by ordinary mail today.

Acid · 10th January 2008, 00:51

Hmm I havent got any letter yet....

Doubtingthomas · 10th January 2008, 08:42

Quote:

Originally Posted by FWH

Swedish version of this letter recieved by ordinary mail today.

Would appear that the postal service in Sweden is more reliable than UK.

FWH · 12th January 2008, 21:27

Quote:

Originally Posted by Acid

Hmm I havent got any letter yet....

I formally e-mailed my dealer about the problem, maybe that is why??

Or maybe only some cars are affected.

I could arrange a copy for you if you want, but it is all the same as the English one.

They will send a new letter when the fix is available at the dealers.

Ikes · 13th January 2008, 06:13

I finally got a response from Honda SA,

After writing a long letter to Honda SA, with reference to the Europe Recall saga, Honda SA finally sent me a humbled response. After their initial dimissive response to my handbrake failure and damage to my car in August, they've now turned around and apologised. Honda SA claim they were only made aware of the handbrake issue in December and are planning a similar operation with regard to sending out instructions on handbrake use and the upgrade to all Civic owners in SA later this month.

They also said they would fit the bill for the damage i incurred as a result of the handbrake failure. Its about time!

They went on to say that my handbrake failure was the only reported one in South Africa...I find that hard to believe.

I think this site and all our collective efforts have finally got Honda to pay attention and act.

Big up for Civinfo!!

Doubtingthomas · 13th January 2008, 08:22

Ikes,

Glad I was able to help.

Topcat · 13th January 2008, 09:34

Quote:

Originally Posted by Ikes

.

They also said they would fit the bill for the damage i incurred as a result of the handbrake failure. Its about time!

I am really pleased for you that is great news

pcr · 13th January 2008, 11:36

Yes, good news that Honda are accepting that there is a problem, now they just need to fix it.

Acid · 13th January 2008, 15:11

Quote:

Originally Posted by FWH

I formally e-mailed my dealer about the problem, maybe that is why??

Or maybe only some cars are affected.

I could arrange a copy for you if you want, but it is all the same as the English one.

They will send a new letter when the fix is available at the dealers.

Ok no problem I have read the English letter. But thanks anyway

TruckerEm · 13th January 2008, 18:07

Quote:

Originally Posted by Ikes

I finally got a response from Honda SA,

After writing a long letter to Honda SA, with reference to the Europe Recall saga, Honda SA finally sent me a humbled response. After their initial dimissive response to my handbrake failure and damage to my car in August, they've now turned around and apologised. Honda SA claim they were only made aware of the handbrake issue in December and are planning a similar operation with regard to sending out instructions on handbrake use and the upgrade to all Civic owners in SA later this month.

They also said they would fit the bill for the damage i incurred as a result of the handbrake failure. Its about time!

They went on to say that my handbrake failure was the only reported one in South Africa...I find that hard to believe.

I think this site and all our collective efforts have finally got Honda to pay attention and act.

Big up for Civinfo!!

Well done to you, really pleased for you

My car is off to the garage to be fixed tomorrow complete with its Civinfo sticker in the back!!!

TruckerEm · 17th January 2008, 19:13

I got my car is back this evenng

all fixed and clean and shiny

The chap who brought my car round for me parked it up and got out leaving the engine running on a slope for me to check it over. I jumped in it stuck it in gear, turned the ignition off and said, "Oh no you don't leave a Civic with out it being left in gear thank you, don't want it running away again!"

Didn't get an answer to that I wonder why?!!

So I checked the car over very carefully as he went back into the showroom. I then had to go back inside to sign and to say I had collected the car and checked it over. I then walked out of the showroom got in car and drove off.

Wasn't until I had almost got home that I realised that they have swiped my Civinfo.com sticker

Gutted!!!

FWH · 17th January 2008, 19:18

Quote:

Originally Posted by TruckerEm

Wasn't until I had almost got home that I realised that they have swiped my Civinfo.com sticker

Gutted!!!

Write them a letter.

civicfan · 17th January 2008, 19:19

Quote:

Originally Posted by Brodick

I am astonished at the amount of people that don't leave their car in gear ona hill

It's an aquaintance from "ancient times" when most cars still had drum brakes at least at the rear, when you left such a car for the night in winter with the handbrake on you might not be able to use it the next day because the "jaws" froze tightly to the drums

Dimplyred · 17th January 2008, 19:20

Quote:

Originally Posted by TruckerEm

Wasn't until I had almost got home that I realised that they have swiped my Civinfo.com sticker

Gutted!!!

You are joking! I wouldn't stand for that!

TruckerEm · 17th January 2008, 19:32

Quote:

Originally Posted by Dimplyred

You are joking! I wouldn't stand for that!

Nope the B******s!!!!

So mad I didn't notice it was gone at the time, knowing them if I say anything now they will say I signed and say the car was collected and I was happy with it!!

Elliebob · 18th January 2008, 18:03

Quote:

Originally Posted by TruckerEm

Nope the B******s!!!!

So mad I didn't notice it was gone at the time, knowing them if I say anything now they will say I signed and say the car was collected and I was happy with it!!

Hi TruckerEm
Which R**** Honda garage was that, Trispen? if it was I'm not taking my car there !! You don't seem to have much luck with them and I would be hopping if that happened to me.. maybe Civinfo.com will send you a replacement sticker FOC ( if you ask nicely)

Dimplyred · 18th January 2008, 18:08

Quote:

Originally Posted by TruckerEm

Nope the B******s!!!!

So mad I didn't notice it was gone at the time, knowing them if I say anything now they will say I signed and say the car was collected and I was happy with it!!

I'd still go in and ask why they saw fit to remove your property from the car.

civicfan · 18th January 2008, 18:12

Quote:

Originally Posted by FWH

Write them a letter.

Yeah - make them buy the sticker back for you

13th January 2008, 06:13	#407 (permalink)
Ikes Valve Cap Join Date: 17th July 2007 Location: Johannesburg South Africa Posts: 14 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	The South African Connection I finally got a response from Honda SA, After writing a long letter to Honda SA, with reference to the Europe Recall saga, Honda SA finally sent me a humbled response. After their initial dimissive response to my handbrake failure and damage to my car in August, they've now turned around and apologised. Honda SA claim they were only made aware of the handbrake issue in December and are planning a similar operation with regard to sending out instructions on handbrake use and the upgrade to all Civic owners in SA later this month. They also said they would fit the bill for the damage i incurred as a result of the handbrake failure. Its about time! They went on to say that my handbrake failure was the only reported one in South Africa...I find that hard to believe. I think this site and all our collective efforts have finally got Honda to pay attention and act. Big up for Civinfo!!

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode


This thread is about: handbrake self release (inc recall letter), it's in Bugs, faults and irritations at the Honda Civic forum Civinfo; * Please Note * I phoned Honda CS and asked about the letter which I have not yet received. They took the reg no and ...

8th January 2008, 09:42	#401 (permalink)
mattlittle Supporter Locking Wheelnut Join Date: 15th August 2007 Location: Scotland Posts: 144 Thanks: 2 Thanked 1 Time in 1 Post iTrader: (0)	* Please Note * I phoned Honda CS and asked about the letter which I have not yet received. They took the reg no and it appears that the dealership hadn't updated the ownership database to indicate that I owned the car. According to Honda, nobody owned the vehicle (note that this is different to the DVLA owner record). [Angie - more proof that our dealership is a bit rubbish!] They also said that all letters have now gone out and that they are not going to be sending any more. So, if you have not received a letter yet, please contact Honda customer service and ask why - you may find out that Honda don't know you own the car!

9th January 2008, 19:26	#403 (permalink)
FWH Super Moderator Civinfo master Join Date: 3rd June 2007 Location: Sweden Posts: 5,359 Thanks: 9 Thanked 48 Times in 43 Posts iTrader: (0)	Swedish version of this letter recieved by ordinary mail today.

10th January 2008, 00:51	#404 (permalink)
Acid Valve Cap Join Date: 20th August 2007 Location: Sweden Posts: 14 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hmm I havent got any letter yet....

13th January 2008, 08:22	#408 (permalink)
Doubtingthomas Honda aficionado Magic Rear Seat Join Date: 14th August 2007 Location: Chorley, Lancashire Posts: 623 Thanks: 8 Thanked 5 Times in 5 Posts iTrader: (0)	Ikes, Glad I was able to help.

13th January 2008, 11:36	#410 (permalink)
pcr Magic Rear Seat Join Date: 5th September 2006 Location: Shropshire Posts: 848 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Yes, good news that Honda are accepting that there is a problem, now they just need to fix it.

17th January 2008, 19:13	#413 (permalink)
TruckerEm Supporter Wheelnut Join Date: 3rd December 2007 Location: Cornwall Posts: 82 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I got my car is back this evenng all fixed and clean and shiny The chap who brought my car round for me parked it up and got out leaving the engine running on a slope for me to check it over. I jumped in it stuck it in gear, turned the ignition off and said, "Oh no you don't leave a Civic with out it being left in gear thank you, don't want it running away again!" Didn't get an answer to that I wonder why?!! So I checked the car over very carefully as he went back into the showroom. I then had to go back inside to sign and to say I had collected the car and checked it over. I then walked out of the showroom got in car and drove off. Wasn't until I had almost got home that I realised that they have swiped my Civinfo.com sticker Gutted!!!