Freebies Grrr.. dealer supplied wrong mats! What should I ask for?

guzzloid · 10th February 2008, 15:15

I recently became the proud owner of a Type S GT

.

When I haggled for the car I asked for the Honda fitted mats to be thrown into the deal. The salesman seemed a little reluctant, but I pushed for them and he agreed on the phone, and I confirmed this with him when I went in to sign the papers.

To cut a long story short, my car was delivered without the mats and it's taken several weeks of to get hold of them. But now I find that they're the wrong ones! They're carpet mats, and the driver's mat has two fixing holes spaced quite far apart (say 40cm or so), but my Type S has two mounting points close together (around 15-20cm), and it doesn't fit.

I recently read somewhere on here about there being different fixing points on newer/older Civics... what year/model of mats should I be asking for, when I ring up the manager and complain ?

The dealer/sales-rep has really messed me about, and I'm amazed they'd risk tarnishing their reputation and lose further business from me for the sake of £60-worth of mats on a £14000 car! I'll be posting a write-up of the process, and a review of the dealer when I finally get what I asked for!

The car itself is fantastic! And up until the saga with the mats, I thought the dealer was too!

FWH · 10th February 2008, 17:12

There is a differenace in the shape of the foot rest in 06/07 compared to 08 cars.

Check the VIN to determine which model year you have.

What does FN2, FK2 etc mean? - Civinfo Wiki

Incorrectly fitted mat anchor - Civinfo Wiki

civicfan · 10th February 2008, 17:29

Quote:

Originally Posted by guzzloid

... what year/model of mats should I be asking for, when I ring up the manager and complain ?

That's a problem for the dealer to solve I guess, it's unpedagogical to make their work for them. If they've agreed to deliver mats, they should deliver them - and the right ones.

TTDegs · 11th February 2008, 11:29

Not having the mats myself - but from memory, isn't there a bracket missing?

Something which screws to the floor (using the 2 holes 15cm apart) and ends up with 2 lugs (40cm apart) for the holes in the mat?

Although the above points about the mats changing is entirely correct

HappyMan · 11th February 2008, 11:45

You know I have said that polish dealers aren't as good as english ones but now I am not sure. I got everything I had ordered on the day I picked up the car. The only thing I had a problem with was the sports gear knob which had been sent for the i-shift version not the manual. But that was actually an error from the stock - I saw the order form and it was the correct order number just the wrong item sent!

I must give my Polish dealer top marks - they are really good!

civicfan · 11th February 2008, 13:27

Quote:

Originally Posted by HappyMan

You know I have said that polish dealers aren't as good as english ones but now I am not sure. I got everything I had ordered on the day I picked up the car. The only thing I had a problem with was the sports gear knob which had been sent for the i-shift version not the manual. But that was actually an error from the stock - I saw the order form and it was the correct order number just the wrong item sent!

I must give my Polish dealer top marks - they are really good!

I think the situation is generally improving in Poland, the only real problem you get is when it comes to electronics, the ones who really have a clue about it are very rare indeed (because many have emigrated). Another limiting factor is that full service manuals are available in English, the translation into Polish comes 1-2 years later.

HappyMan · 11th February 2008, 13:33

I guess if I have a problem I will just have to get my wife to translate the english into polish for them.

However, in my dealership the owner can speak very good english - he was in Canada for many years and learned the language. Maybe that helps things as they are considered to be the best dealer in my city - as far as honda goes that is.

NH Dan · 11th February 2008, 14:12

07 my and 08 my cars have different fixing points AND different mats for each generation, the dealership should be aware of this. However, its an easy mistake to make, the parts dept more than likely gave the wrong mats to the salesperson to hand over as the 08 mats have been in short supply.

Quite simply, ring the dealer, explain the problem and request the correct mats to be supplied. shoudln't be a problem at all.

10th February 2008, 15:15	#1 (permalink)
guzzloid Valve Cap Join Date: 12th November 2007 Posts: 3 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Grrr.. dealer supplied wrong mats! What should I ask for? I recently became the proud owner of a Type S GT . When I haggled for the car I asked for the Honda fitted mats to be thrown into the deal. The salesman seemed a little reluctant, but I pushed for them and he agreed on the phone, and I confirmed this with him when I went in to sign the papers. To cut a long story short, my car was delivered without the mats and it's taken several weeks of to get hold of them. But now I find that they're the wrong ones! They're carpet mats, and the driver's mat has two fixing holes spaced quite far apart (say 40cm or so), but my Type S has two mounting points close together (around 15-20cm), and it doesn't fit. I recently read somewhere on here about there being different fixing points on newer/older Civics... what year/model of mats should I be asking for, when I ring up the manager and complain ? The dealer/sales-rep has really messed me about, and I'm amazed they'd risk tarnishing their reputation and lose further business from me for the sake of £60-worth of mats on a £14000 car! I'll be posting a write-up of the process, and a review of the dealer when I finally get what I asked for! The car itself is fantastic! And up until the saga with the mats, I thought the dealer was too! Last edited by guzzloid; 10th February 2008 at 15:20.

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This thread is about: Grrr.. dealer supplied wrong mats! What should I ask for?, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; I recently became the proud owner of a Type S GT . When I haggled for the car I asked for the Honda fitted mats ...

10th February 2008, 17:12	#2 (permalink)
FWH Super Moderator Civinfo master Join Date: 3rd June 2007 Location: Sweden Posts: 6,462 Thanks: 20 Thanked 84 Times in 77 Posts iTrader: (0)	There is a differenace in the shape of the foot rest in 06/07 compared to 08 cars. Check the VIN to determine which model year you have. What does FN2, FK2 etc mean? - Civinfo Wiki Incorrectly fitted mat anchor - Civinfo Wiki

11th February 2008, 11:29	#4 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,634 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Not having the mats myself - but from memory, isn't there a bracket missing? Something which screws to the floor (using the 2 holes 15cm apart) and ends up with 2 lugs (40cm apart) for the holes in the mat? Although the above points about the mats changing is entirely correct

11th February 2008, 11:45	#5 (permalink)
HappyMan Super Moderator Civinfo guru Join Date: 16th August 2007 Location: Poland Posts: 3,594 Thanks: 30 Thanked 91 Times in 85 Posts iTrader: (0)	You know I have said that polish dealers aren't as good as english ones but now I am not sure. I got everything I had ordered on the day I picked up the car. The only thing I had a problem with was the sports gear knob which had been sent for the i-shift version not the manual. But that was actually an error from the stock - I saw the order form and it was the correct order number just the wrong item sent! I must give my Polish dealer top marks - they are really good!

11th February 2008, 13:33	#7 (permalink)
HappyMan Super Moderator Civinfo guru Join Date: 16th August 2007 Location: Poland Posts: 3,594 Thanks: 30 Thanked 91 Times in 85 Posts iTrader: (0)	I guess if I have a problem I will just have to get my wife to translate the english into polish for them. However, in my dealership the owner can speak very good english - he was in Canada for many years and learned the language. Maybe that helps things as they are considered to be the best dealer in my city - as far as honda goes that is.

11th February 2008, 14:12	#8 (permalink)
NH Dan Newton Honda Rocketship door handle Join Date: 31st January 2008 Location: South London,Uk Posts: 1,527 Thanks: 62 Thanked 61 Times in 54 Posts iTrader: (0)	07 my and 08 my cars have different fixing points AND different mats for each generation, the dealership should be aware of this. However, its an easy mistake to make, the parts dept more than likely gave the wrong mats to the salesperson to hand over as the 08 mats have been in short supply. Quite simply, ring the dealer, explain the problem and request the correct mats to be supplied. shoudln't be a problem at all.