Servicing Will I be notified

Niki-Milano · 27th February 2008, 17:45

My First service is due in mid-March at 12 Months even though I've done only 6500 miles.
I paid for the Fixed price servicing.
Does anybody know if Stratstone will inform me or should I chase it up myself?

Honda Tech · 27th February 2008, 17:55

hi
it basically depends on the efficiancy of your dealership. they should inform you of your sevice/mot approx 3 weeks before its due, if they dont then im afraid you will have to chase it up yourself. once you have had your sevice done (as long it is the 1st or 2nd service) and it has been logged on the system you will be contacted by honda uk for a customer service questionaire. this is when you can vent your frustrations about your dealer or tell them how good they have been, dealerships take these results very seriously....or mine does anyway.

NH Dan · 3rd March 2008, 11:24

Pretty much as per Honda Techs post. Most dealerships these days have good links between customer databases and the service department should be notified that X, Y and Z are due for their annual service at a certain point. I know for a fact that when I invoice a new or used car out, i have to fill ion service due dates so that the system will inform my service manager when a service is due.

Theres nothing stopping you calling them and booking it in though, especially if you want a loan car as they can usually be booked up at least two weeks in advance...

TTDegs · 3rd March 2008, 11:30

I got a letter on the weekend from my local dlr to remind me that mine might be due

It's not, cos I do a lot of miles, and need more than 1 service per year - but it was a good try by them

Niki-Milano · 4th March 2008, 21:50

Thanks everyone. I have 2 weeks holiday from work soon so I'll try to book it in then.
Thanks again
Mark

okehciv · 5th March 2008, 17:03

Just had the 2nd service done, I always sort it out well before so it can be done when it is best for me. I would like to think they would have tho.

Niki-Milano · 15th March 2008, 19:40

I was left a message to call back - so yes I was informed - but when I rang, I couldn't get through for two days. It's booked in for next tuesday.

27th February 2008, 17:45	#1 (permalink)
Niki-Milano Supporter Valve Cap Join Date: 16th February 2007 Location: Leeds Posts: 42 Thanks: 5 Thanked 5 Times in 3 Posts	Will I be notified My First service is due in mid-March at 12 Months even though I've done only 6500 miles. I paid for the Fixed price servicing. Does anybody know if Stratstone will inform me or should I chase it up myself?

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This thread is about: Will I be notified, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; My First service is due in mid-March at 12 Months even though I've done only 6500 miles. I paid for the Fixed price servicing. Does ...

27th February 2008, 17:55	#2 (permalink)
Honda Tech Valve Cap Join Date: 24th February 2008 Location: berkshire Posts: 25 Thanks: 0 Thanked 0 Times in 0 Posts	hi it basically depends on the efficiancy of your dealership. they should inform you of your sevice/mot approx 3 weeks before its due, if they dont then im afraid you will have to chase it up yourself. once you have had your sevice done (as long it is the 1st or 2nd service) and it has been logged on the system you will be contacted by honda uk for a customer service questionaire. this is when you can vent your frustrations about your dealer or tell them how good they have been, dealerships take these results very seriously....or mine does anyway.

3rd March 2008, 11:24	#3 (permalink)
NH Dan Newton Honda Magic Rear Seat Join Date: 31st January 2008 Location: South London,Uk Posts: 715 Thanks: 9 Thanked 7 Times in 7 Posts	Pretty much as per Honda Techs post. Most dealerships these days have good links between customer databases and the service department should be notified that X, Y and Z are due for their annual service at a certain point. I know for a fact that when I invoice a new or used car out, i have to fill ion service due dates so that the system will inform my service manager when a service is due. Theres nothing stopping you calling them and booking it in though, especially if you want a loan car as they can usually be booked up at least two weeks in advance...

3rd March 2008, 11:30	#4 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 0 Times in 0 Posts	I got a letter on the weekend from my local dlr to remind me that mine might be due It's not, cos I do a lot of miles, and need more than 1 service per year - but it was a good try by them

4th March 2008, 21:50	#5 (permalink)
Niki-Milano Supporter Valve Cap Join Date: 16th February 2007 Location: Leeds Posts: 42 Thanks: 5 Thanked 5 Times in 3 Posts	Thanks everyone. I have 2 weeks holiday from work soon so I'll try to book it in then. Thanks again Mark

5th March 2008, 17:03	#6 (permalink)
okehciv Supporter Magic Rear Seat Join Date: 21st January 2007 Location: shaw gtr manchester Posts: 897 Thanks: 2 Thanked 3 Times in 3 Posts	Just had the 2nd service done, I always sort it out well before so it can be done when it is best for me. I would like to think they would have tho.

15th March 2008, 19:40	#7 (permalink)
Niki-Milano Supporter Valve Cap Join Date: 16th February 2007 Location: Leeds Posts: 42 Thanks: 5 Thanked 5 Times in 3 Posts	I was left a message to call back - so yes I was informed - but when I rang, I couldn't get through for two days. It's booked in for next tuesday.