Dealers Very Impressed with my Dealer

HappyMan · 9th May 2008, 22:12

I don't if it is because I deal directly with the owner of the dealership as he speaks English or what but,today I took my car in to have the tyres changed and just happened to mention that my windscreen made the screeching noise and that there was a fix for it from Honda. He told me not to worry and he would get the 'boys' to sort it out. I wasn't convinced to be honest.

Picked the car up 4 hours later and what a difference. The squeak and rubbing noise had gone and the car seemed a whole lot more solid! They told me that when the screen is installed in the factory there is what I think, and bear in mind I am translating this into English, a spacer or something that the boys in the factory forget to remove - they remove it and it seems better.

I also mentioned the problem with opening the door sometimes with the remote and they had a look and I have no idea what they did or if they did anything but the car seemed to open more easily when I went to it than normal - I had actually forgotten about that when I picked the car up.

He told me quite openly about the handbrake problem and said they would be doing something about it soon - the only problem over here is Poles don't use the handbrake so it isn't such an issue.

I have to say that I am really happy with my dealer and his professionalism and customer service - especially as we live in Poland!

Dimplyred · 9th May 2008, 22:18

Good to hear Happyman, sounds like you've got a good un there.

NEEMSTAR · 10th May 2008, 02:16

clone him

illegalhunter · 10th May 2008, 06:40

I think your in a minority there, iam glad somebody is happy with the dealers

HappyMan · 11th May 2008, 08:36

Quote:

Originally Posted by illegalhunter

I think your in a minority there, iam glad somebody is happy with the dealers

It's just a shame that they aren't in the UK, isn't it?

HappyMan · 16th July 2008, 19:18

Today I received a phone call from the service manager from my dealer just checking that everything was ok with the car and especially the windscreen as they did some work on it back in May.

Again I am very impressed with them and so is my wife who is now considering getting a new jazz next year just based on the customer service we are receiving.

Have to say they are proving to be first rate dealers

Dimplyred · 16th July 2008, 19:21

Quote:

Originally Posted by HappyMan

It's just a shame that they aren't in the UK, isn't it?

We do have some good ones here too, Happyman.

Mr JP · 16th July 2008, 19:37

Poles don't use handbrakes???

Surely you have hills?

HappyMan · 16th July 2008, 19:41

Quote:

Originally Posted by Mr JP

Poles don't use handbrakes???

Surely you have hills?

they put it in gear and if they happen to remember they put the handbrake on but that is very rare, indeed.

robbo51 · 16th July 2008, 19:46

Some dont use the gears here and rely on the handbrake....Poles apart then!!

HappyMan · 16th July 2008, 19:47

Quote:

Originally Posted by robbo51

Some dont use the gears here and rely on the handbrake....Poles apart then!!

I like it....very good

Dimplyred · 16th July 2008, 19:48

Quote:

Originally Posted by robbo51

Some dont use the gears here and rely on the handbrake....Poles apart then!!

Very good

Kremmen · 17th July 2008, 06:59

Quote:

a spacer or something that the boys in the factory forget to remove

Forgot, or perhaps not told to remove it ?

This sort of thing only adds to the perception of UK build quality. Along with the underbody packing that we understand is another 'oversight'.

I wonder what else will come to light ?

HappyMan · 17th July 2008, 07:36

Quote:

Originally Posted by Kremmen

Forgot, or perhaps not told to remove it ?

This sort of thing only adds to the perception of UK build quality. Along with the underbody packing that we understand is another 'oversight'.

I wonder what else will come to light ?

Good question, but whatever they did to my windscreen i haven't had a problem since

Ben_K · 23rd July 2008, 23:19

Quote:

Originally Posted by HappyMan

...the only problem over here is Poles don't use the handbrake so it isn't such an issue.

Ohhh yes, I can vouch for this! Given the time it took for me to teach my girlfriend to use the handbrake!! Apparently her Dad told her "handbrakes are for losers".

Quote:

Originally Posted by HappyMan

I have to say that I am really happy with my dealer and his professionalism and customer service - especially as we live in Poland!

Given my experience of Poland, that is really impressive. As much as I love the country, customer service is, sadly, a long way down their list of priorities!

Now to find a good one here...

FWH · 24th July 2008, 01:25

Can you ask him to open a branch around my way?

l-noel · 24th July 2008, 10:57

Come in France...
The One I Have in St Etienne is good, I'm very happy with him.
I wonder if he where as good he is without being a Porsche and Lotus dealer in the same time ?
The Tech staff is brilliant and the commercials peoples... are nice !

HappyMan · 24th July 2008, 13:13

Quote:

Originally Posted by Ben_K

Ohhh yes, I can vouch for this! Given the time it took for me to teach my girlfriend to use the handbrake!! Apparently her Dad told her "handbrakes are for losers".

Yep, when I spoke with my dealer about the handbrake issue he told me that he knew about it but seeing that polish people don't use them it isn't such a big problem in Poland .

Given my experience of Poland, that is really impressive. As much as I love the country, customer service is, sadly, a long way down their list of priorities!

Yes you are right customer service is not something that comes easy to polish people and so to find a place that rates it so highly is quite unusual. It's getting better but it will be a few more years before it's common place

Now to find a good one here...

Regards the handbrake I remember walking into my father in laws garage and happening to touch the car and it moved - I was very surprised

.

HappyMan · 24th July 2008, 13:14

Quote:

Originally Posted by FWH

Can you ask him to open a branch around my way?

I'll have a word

andy23ho · 24th July 2008, 13:45

Hey im very happy with my dealer from newcastle! anyone else from springfield?

Quote:

Originally Posted by HappyMan

It's just a shame that they aren't in the UK, isn't it?

9th May 2008, 22:12	#1 (permalink)
HappyMan Super Moderator Civinfo guru Join Date: 16th August 2007 Location: Poland Posts: 3,594 Thanks: 30 Thanked 91 Times in 85 Posts iTrader: (0)	Very Impressed with my Dealer I don't if it is because I deal directly with the owner of the dealership as he speaks English or what but,today I took my car in to have the tyres changed and just happened to mention that my windscreen made the screeching noise and that there was a fix for it from Honda. He told me not to worry and he would get the 'boys' to sort it out. I wasn't convinced to be honest. Picked the car up 4 hours later and what a difference. The squeak and rubbing noise had gone and the car seemed a whole lot more solid! They told me that when the screen is installed in the factory there is what I think, and bear in mind I am translating this into English, a spacer or something that the boys in the factory forget to remove - they remove it and it seems better. I also mentioned the problem with opening the door sometimes with the remote and they had a look and I have no idea what they did or if they did anything but the car seemed to open more easily when I went to it than normal - I had actually forgotten about that when I picked the car up. He told me quite openly about the handbrake problem and said they would be doing something about it soon - the only problem over here is Poles don't use the handbrake so it isn't such an issue. I have to say that I am really happy with my dealer and his professionalism and customer service - especially as we live in Poland!

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This thread is about: Very Impressed with my Dealer, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; I don't if it is because I deal directly with the owner of the dealership as he speaks English or what but,today I took my ...

9th May 2008, 22:18	#2 (permalink)
Dimplyred Super Moderator Civinfo master Join Date: 24th August 2007 Location: Staffordshire Posts: 5,672 Thanks: 20 Thanked 210 Times in 203 Posts iTrader: (0)	Good to hear Happyman, sounds like you've got a good un there.

10th May 2008, 02:16	#3 (permalink)
NEEMSTAR Type R Brigade Member Rocketship door handle Join Date: 7th October 2007 Location: In Your Mind Posts: 1,566 Thanks: 36 Thanked 27 Times in 27 Posts iTrader: (0)	clone him

10th May 2008, 06:40	#4 (permalink)
illegalhunter RELOADING FOR ELK Civinfo guru Join Date: 10th May 2007 Location: FILLING THE HILLS WITH LEAD Posts: 3,234 Thanks: 7 Thanked 39 Times in 38 Posts iTrader: (0)	I think your in a minority there, iam glad somebody is happy with the dealers

16th July 2008, 19:18	#6 (permalink)
HappyMan Super Moderator Civinfo guru Join Date: 16th August 2007 Location: Poland Posts: 3,594 Thanks: 30 Thanked 91 Times in 85 Posts iTrader: (0)	Today I received a phone call from the service manager from my dealer just checking that everything was ok with the car and especially the windscreen as they did some work on it back in May. Again I am very impressed with them and so is my wife who is now considering getting a new jazz next year just based on the customer service we are receiving. Have to say they are proving to be first rate dealers

16th July 2008, 19:37	#8 (permalink)
Mr JP Supporter Rocketship door handle Join Date: 2nd February 2007 Location: Kent, UK Posts: 1,208 Thanks: 14 Thanked 38 Times in 38 Posts iTrader: (2)	Poles don't use handbrakes??? Surely you have hills?

16th July 2008, 19:46	#10 (permalink)
robbo51 It's my fault! Civinfo guru Join Date: 1st July 2007 Location: Bingley, W.Yorks Posts: 3,872 Thanks: 66 Thanked 75 Times in 72 Posts iTrader: (0)	Some dont use the gears here and rely on the handbrake....Poles apart then!!

24th July 2008, 01:25	#16 (permalink)
FWH Super Moderator Civinfo master Join Date: 3rd June 2007 Location: Sweden Posts: 6,462 Thanks: 20 Thanked 84 Times in 77 Posts iTrader: (0)	Can you ask him to open a branch around my way?

24th July 2008, 10:57	#17 (permalink)
l-noel Wine and cooking ! Rocketship door handle Join Date: 5th December 2006 Location: Roanne-France Posts: 1,328 Thanks: 4 Thanked 8 Times in 4 Posts iTrader: (0)	Come in France... The One I Have in St Etienne is good, I'm very happy with him. I wonder if he where as good he is without being a Porsche and Lotus dealer in the same time ? The Tech staff is brilliant and the commercials peoples... are nice !