Dealers Treated bad by dealer - Page 2

Unknownsoldier · 23rd June 2008, 09:41

Quote:

Originally Posted by falkirk12

Well guys got my phone call at 8.30 this fine day, from service manager who was most anoyed at the service that i had received .and as a good will gesture they would give me my service FREE and deliverd to my house .. but not having my car for 6 days was the least the could do. thanks for support folks

Do you have the Honda Happiness???? If so, you don't pay for much anyways, I'd be wanting something more, but thats just me 'greedy', perhaps a tank fuel??? Also do you keep a note of your mileage when it goes in???? I do, stops unnorthodox usage (you'd be suprised the way cars on trade plates are driven round here, wouldn't want mine going out like that!! I got hassled by a VXR corsa being delivered the other day cos I was doing the speedlimit!!!!!)........ so always worth keeping an eye on.

Good luck, and it may be worth a note to Honda???

Tom

streakybird · 23rd June 2008, 09:58

What lackadaisical bunch of tw**s dealership staff can be...

(just had to get that off my chest)

Palindrome · 23rd June 2008, 10:34

Quote:

Originally Posted by streakybird

What lackadaisical bunch of tw**s dealership staff can be...

(just had to get that off my chest)

I used to work in one, and you wouldn't believe what a lackadaisical bunch of tw**s some customers could be!

Brodick · 23rd June 2008, 12:09

Strange how different showrooms under the same chain i.e phoenix can offer such different service !!!

NH Dan · 23rd June 2008, 12:34

Quote:

Originally Posted by palindrome

i Used To Work In One, And You Wouldn't Believe What A Lackadaisical Bunch Of Tw**s Some Customers Could Be!

:d:d:d

hey, where's my smilies gone???

Palindrome · 23rd June 2008, 13:38

Quote:

Originally Posted by NH Dan

:d:d:d

hey, where's my smilies gone???

I'm sure you know EXACTLY where I'm coming from

NH Dan · 23rd June 2008, 16:22

Quote:

Originally Posted by Palindrome

I'm sure you know EXACTLY where I'm coming from

oh i certainly do, was just wondering why the smilies that i'd clicked on didnt come up on the post.....???

Palindrome · 23rd June 2008, 17:11

Quote:

Originally Posted by NH Dan

oh i certainly do, was just wondering why the smilies that i'd clicked on didnt come up on the post.....???

That's probably down to Honda as well

fickel · 23rd June 2008, 18:45

Having suffered at the hands of a Mazda Main dealer..........

Lets get this clear
1st Service with a couple of minor fixes and they had your car 6 days

.........and they didn't ring or return calls as requested towards then end

Then when they are ready, the service manager is all sweetness and light with free service.

Go outside now and check your car for body repairs.
This happened to a friend of mine after the tech who did the service stuffed his car on the after service road test.
If you don't know what to look for take it to a reputable body shop in the morning.

Don't want to scare you but 6 days could fix a banged up car.
If its ok, I apologise but better to be sure than conned

streakybird · 23rd June 2008, 19:24

Quote:

Originally Posted by Palindrome

I used to work in one, and you wouldn't believe what a lackadaisical bunch of tw**s some customers could be!

lol

psykik · 24th June 2008, 00:30

falkirk12 - youve really been treated badly here. Please do write a very angry letter of complaint to the manager of the dealership and cc it to Honda customer services. This is atrocious, unacceptable and quite frankly taking the p. Fingers crossed for you and please update us when your spaceship is returned to you, you have inspected it thoroughly, and are happy with any work done on it.

Just an open question - can we choose which dealership gets to do the service under honda happiness are we restricted to the one where we bought the car? thanks

NH Dan · 24th June 2008, 11:46

Quote:

Originally Posted by psykik

falkirk12 - youve really been treated badly here. Please do write a very angry letter of complaint to the manager of the dealership and cc it to Honda customer services. This is atrocious, unacceptable and quite frankly taking the p. Fingers crossed for you and please update us when your spaceship is returned to you, you have inspected it thoroughly, and are happy with any work done on it.

Just an open question - can we choose which dealership gets to do the service under honda happiness are we restricted to the one where we bought the car? thanks

Any Honda dealership will be able to service your car under the Honda Happiness scheme as they reclaim the costs thru Honda.

Andy_K · 24th June 2008, 16:56

SB Honda in wakefield... while my car was in for the drivers door lock recall they broke my wingmirrors.... whilst it was in for the wing mirrors fixing they broke all the fixings on my drivers side door card... I'm now on with Stratstone Honda in Leeds who are being very awkward about sorting my common shock absorber knock/clunk.

It's not that specific dealer you speak of....i find it's all honda dealers in general... especially when you are younger like me!

Unknownsoldier · 24th June 2008, 17:00

Quote:

Originally Posted by Andy_K

SB Honda in wakefield... while my car was in for the drivers door lock recall they broke my wingmirrors.... whilst it was in for the wing mirrors fixing they broke all the fixings on my drivers side door card... I'm now on with Stratstone Honda in Leeds who are being very awkward about sorting my common shock absorber knock/clunk.

It's not that specific dealer you speak of....i find it's all honda dealers in general... especially when you are younger like me!

Bet no one wanted to sell you a car either......... no one wanted my money except when my dad went with me.

Tom

Andy_K · 24th June 2008, 17:06

Quote:

Originally Posted by Unknownsoldier

Bet no one wanted to sell you a car either......... no one wanted my money except when my dad went with me.

Tom

It's true...i thought it was just Honda... but my mum and dad have been treat like royalty by these dealers....

They just fob you off as they presume you are thick if your below 30... you should have seen there faces when i pulled up in a lowered peugeot 206 asking to test drive a Type-R ... they were very reluctant... also suprised again when they realised i REALLY DID want a civic ex and had the 20k.... Got to say... i don't take the rubbish from them anymore like i used to... put your foot down! when they broke my civic twice...both times i turned up on a sunday morning and refused to leave the showroom while it had been fully fixed or else trading standard would be providing me with a case file...which...has also been done before...i got a free spoiler and set of alloy wheels fitted!

Unknownsoldier · 24th June 2008, 18:46

I turned up in a 5 series BMW and they didn't want to give me the time of day!!!!!!!! Saying that my dad went to buy a New Style- New - Range Rover Vogue not so long ago and the guy couldn't even come off the phone for 5 seconds to ask us to wait..... just looked over and gestured with his finger...... rude or what!?

So it's not always what you drive or look like.

Tom

brawnr · 24th June 2008, 21:10

I went into a Vauxhall dealer once and all the salemen were sitting in the customer lounge watching football. I was in there a while looking at the Astra (decided it was Dull with a capital D). Not a sign of any interest so I walked out.

Went straight to a Honda dealer and was approached right away and offered a test drive. Bought the car.

So up yours Vauxhall!!!

23rd June 2008, 18:45	#29 (permalink)
fickel Wheelnut Join Date: 16th May 2008 Location: West Yorks ...Near Lancs/N Yorks Border Posts: 89 Thanks: 2 Thanked 2 Times in 2 Posts iTrader: (0)	Don't want to be alarmist.(is that a word?) Having suffered at the hands of a Mazda Main dealer.......... Lets get this clear 1st Service with a couple of minor fixes and they had your car 6 days .........and they didn't ring or return calls as requested towards then end Then when they are ready, the service manager is all sweetness and light with free service. Go outside now and check your car for body repairs. This happened to a friend of mine after the tech who did the service stuffed his car on the after service road test. If you don't know what to look for take it to a reputable body shop in the morning. Don't want to scare you but 6 days could fix a banged up car. If its ok, I apologise but better to be sure than conned

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This thread is about: Treated bad by dealer, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; Originally Posted by falkirk12 Well guys got my phone call at 8.30 this fine day, from service manager who was most anoyed at the service ...

23rd June 2008, 09:58	#22 (permalink)
streakybird Dieting is boring! Triangular Exhaust Join Date: 3rd June 2008 Location: Hertfordshire Posts: 217 Thanks: 2 Thanked 3 Times in 3 Posts iTrader: (0)	What lackadaisical bunch of tw**s dealership staff can be... (just had to get that off my chest)

23rd June 2008, 12:09	#24 (permalink)
Brodick Perfect Guy! Rocketship door handle Join Date: 2nd December 2006 Location: Central Scotland Posts: 1,893 Thanks: 2 Thanked 12 Times in 11 Posts iTrader: (0)	Strange how different showrooms under the same chain i.e phoenix can offer such different service !!!

24th June 2008, 00:30	#31 (permalink)
psykik Supporter Triangular Exhaust Join Date: 28th April 2007 Posts: 475 Thanks: 0 Thanked 5 Times in 5 Posts iTrader: (0)	falkirk12 - youve really been treated badly here. Please do write a very angry letter of complaint to the manager of the dealership and cc it to Honda customer services. This is atrocious, unacceptable and quite frankly taking the p. Fingers crossed for you and please update us when your spaceship is returned to you, you have inspected it thoroughly, and are happy with any work done on it. Just an open question - can we choose which dealership gets to do the service under honda happiness are we restricted to the one where we bought the car? thanks

24th June 2008, 16:56	#33 (permalink)
Andy_K Wheelnut Join Date: 2nd January 2008 Location: Leeds, UK Posts: 62 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	SB Honda in wakefield... while my car was in for the drivers door lock recall they broke my wingmirrors.... whilst it was in for the wing mirrors fixing they broke all the fixings on my drivers side door card... I'm now on with Stratstone Honda in Leeds who are being very awkward about sorting my common shock absorber knock/clunk. It's not that specific dealer you speak of....i find it's all honda dealers in general... especially when you are younger like me!

24th June 2008, 18:46	#36 (permalink)
Unknownsoldier Esox Lucius Rules!!!!!!!! Civinfo guru Join Date: 22nd September 2007 Location: Kent, UK Posts: 2,818 Thanks: 81 Thanked 32 Times in 30 Posts iTrader: (0)	I turned up in a 5 series BMW and they didn't want to give me the time of day!!!!!!!! Saying that my dad went to buy a New Style- New - Range Rover Vogue not so long ago and the guy couldn't even come off the phone for 5 seconds to ask us to wait..... just looked over and gestured with his finger...... rude or what!? So it's not always what you drive or look like. Tom

24th June 2008, 21:10	#37 (permalink)
brawnr Locking Wheelnut Join Date: 20th August 2007 Posts: 172 Thanks: 2 Thanked 1 Time in 1 Post iTrader: (0)	I went into a Vauxhall dealer once and all the salemen were sitting in the customer lounge watching football. I was in there a while looking at the Astra (decided it was Dull with a capital D). Not a sign of any interest so I walked out. Went straight to a Honda dealer and was approached right away and offered a test drive. Bought the car. So up yours Vauxhall!!!