Dealers Treated bad by dealer

falkirk12 · 22nd May 2008, 21:04

Handed my type s gt in for first service,also handbrake ,door handle to be fixed on tuesday@ 8.45 am, and they asked me for contact number to call me when car has been fixed .so gave them my mobile and home number both have answer machines just in case i miss call .it is now thursday night and still no sign of my car wasnt going to call them ,but iam in the morning and going to tell them what i think of this service i have been treated to

ghowarth · 22nd May 2008, 21:16

Thats disgraceful!!

Brodick · 22nd May 2008, 21:38

Falkirk - who is this dealer

Is it Phoenix in Falkirk/Grangemouth??

robbo51 · 22nd May 2008, 21:50

Quote:

Originally Posted by falkirk12

Handed my type s gt in for first service,also handbrake ,door handle to be fixed on tuesday@ 8.45 am, and they asked me for contact number to call me when car has been fixed .so gave them my mobile and home number both have answer machines just in case i miss call .it is now thursday night and still no sign of my car wasnt going to call them ,but iam in the morning and going to tell them what i think of this service i have been treated to

I dont understand why you didnt ring them when they didnt ring you?
OK its appalling service BUT I wouldnt leave it without a call to find out whats going on

HappyMan · 22nd May 2008, 21:57

Well that is a classic example of how NOT to do it!

Give them a call in the morning and sort it out. I wouldn't be happy either to be honest.

falkirk12 · 22nd May 2008, 22:00

phoenix grangemouth .didnt phone because of bereavment in family

Brodick · 22nd May 2008, 22:15

Falkirk, Sent you a P.M

parkers142 · 22nd May 2008, 22:36

not had a service yet as car only done 3000 miles ,but will insist on a replacement whilst they have mine, they can keep it as long as they want then.

Kremmen · 23rd May 2008, 06:52

Good ploy

illegalhunter · 23rd May 2008, 07:14

I got my handbreak and door handle done about 1 hr, from Phoenix Glasgow.

robbo51 · 23rd May 2008, 07:20

Quote:

Originally Posted by parkers142

not had a service yet as car only done 3000 miles ,but will insist on a replacement whilst they have mine, they can keep it as long as they want then.

My dealer insists on customers providing their own insurance

Dimplyred · 23rd May 2008, 11:10

Quote:

Originally Posted by robbo51

My dealer insists on customers providing their own insurance

I hate it when dealers do that.

It's just a hassle sorting it out.

Palindrome · 23rd May 2008, 14:23

Quote:

Originally Posted by Dimplyred

I hate it when dealers do that.

It's just a hassle sorting it out.

Agreed!
But I used to work for a dealer and you wouldn't believe the condition some of the cars came back in!Quite frankly I'd be embarrassed to return them in the condition some came back in.

We had two choices due to the rocketing insurance costs,either stop providing loan cars completley or ask customers to provide their own insurance!

falkirk12 · 23rd May 2008, 18:59

Well folks here we go .Phoned dealers today at 9am and asked for service manager ,and was told he was with a client, so i asked for him to give me a call back on the two numbers i supplied a.s.a.p.still raging at lack of info on my car. waited untill 4.30 and still no call so i then phoned again and was told that the servise manager has been on holiday all week. so to say i was angry by this time was an understatement .so i asked where the hell is my car and was then told i would need to wait to monday to find out about the whereabouts of my car CANT WAIT UNTILL MONDAY WHEN THIS MAN GETS A MOUTHFULL OFF ME ..B**TARDS

jonnybluenose74 · 23rd May 2008, 19:47

Absolute disgrace! Make sure you give them plenty and I think asking for the service to be complimentry due to the time scale and customer service wouldn't go a miss! Good luck, keep us posted....

Coldwarkid · 23rd May 2008, 19:51

I'd go down down there, stuff phoning them.

falkirk12 · 26th May 2008, 19:15

Well guys got my phone call at 8.30 this fine day, from service manager who was most anoyed at the service that i had received .and as a good will gesture they would give me my service FREE and deliverd to my house .. but not having my car for 6 days was the least the could do. thanks for support folks

Robbieee · 26th May 2008, 20:56

Quote:

Originally Posted by falkirk12

Well guys got my phone call at 8.30 this fine day, from service manager who was most anoyed at the service that i had received .and as a good will gesture they would give me my service FREE and deliverd to my house .. but not having my car for 6 days was the least the could do. thanks for support folks

Suppose thats a result not having to pay but they sound terrible!! Glad i am close to phoenix honda now!

n3il123 · 23rd June 2008, 07:46

I have had my fair share of problems, from Phoneix in Grangemouth...and I will be going back in this afternoon to start complaining again!!!! Starting to doubt Honda!

N

streakybird · 23rd June 2008, 09:36

Quote:

Originally Posted by parkers142

not had a service yet as car only done 3000 miles ,but will insist on a replacement whilst they have mine, they can keep it as long as they want then.

you wouldnt feel that way when they give you a basic basic basic car to drive around in.... went in for my service and they have me a ruddy vauxhall corsa?????????????

22nd May 2008, 21:04	#1 (permalink)
falkirk12 Valve Cap Join Date: 12th January 2008 Location: scotland Posts: 16 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Treated bad by dealer Handed my type s gt in for first service,also handbrake ,door handle to be fixed on tuesday@ 8.45 am, and they asked me for contact number to call me when car has been fixed .so gave them my mobile and home number both have answer machines just in case i miss call .it is now thursday night and still no sign of my car wasnt going to call them ,but iam in the morning and going to tell them what i think of this service i have been treated to

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This thread is about: Treated bad by dealer, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; Handed my type s gt in for first service,also handbrake ,door handle to be fixed on tuesday@ 8.45 am, and they asked me for contact ...

22nd May 2008, 21:16	#2 (permalink)
ghowarth Supporter Locking Wheelnut Join Date: 13th February 2008 Location: Aylesbury UK Posts: 136 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Thats disgraceful!!

22nd May 2008, 21:38	#3 (permalink)
Brodick Perfect Guy! Rocketship door handle Join Date: 2nd December 2006 Location: Central Scotland Posts: 1,847 Thanks: 0 Thanked 12 Times in 11 Posts iTrader: (0)	Falkirk - who is this dealer Is it Phoenix in Falkirk/Grangemouth??

22nd May 2008, 21:57	#5 (permalink)
HappyMan Super Moderator Civinfo guru Join Date: 16th August 2007 Location: Poland Posts: 3,030 Thanks: 25 Thanked 71 Times in 65 Posts iTrader: (0)	Well that is a classic example of how NOT to do it! Give them a call in the morning and sort it out. I wouldn't be happy either to be honest.

22nd May 2008, 22:00	#6 (permalink)
falkirk12 Valve Cap Join Date: 12th January 2008 Location: scotland Posts: 16 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	phoenix grangemouth .didnt phone because of bereavment in family

22nd May 2008, 22:15	#7 (permalink)
Brodick Perfect Guy! Rocketship door handle Join Date: 2nd December 2006 Location: Central Scotland Posts: 1,847 Thanks: 0 Thanked 12 Times in 11 Posts iTrader: (0)	Falkirk, Sent you a P.M

22nd May 2008, 22:36	#8 (permalink)
parkers142 Supporter Wheelnut Join Date: 27th August 2007 Location: Manchester Posts: 75 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	not had a service yet as car only done 3000 miles ,but will insist on a replacement whilst they have mine, they can keep it as long as they want then.

23rd May 2008, 06:52	#9 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 2,873 Thanks: 14 Thanked 19 Times in 19 Posts iTrader: (0)	Good ploy

23rd May 2008, 07:14	#10 (permalink)
illegalhunter HACKIN & SLAYIN Civinfo guru Join Date: 10th May 2007 Location: In the woods armed to the teeth Posts: 2,912 Thanks: 6 Thanked 35 Times in 34 Posts iTrader: (0)	I got my handbreak and door handle done about 1 hr, from Phoenix Glasgow.

23rd May 2008, 18:59	#14 (permalink)
falkirk12 Valve Cap Join Date: 12th January 2008 Location: scotland Posts: 16 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Well folks here we go .Phoned dealers today at 9am and asked for service manager ,and was told he was with a client, so i asked for him to give me a call back on the two numbers i supplied a.s.a.p.still raging at lack of info on my car. waited untill 4.30 and still no call so i then phoned again and was told that the servise manager has been on holiday all week. so to say i was angry by this time was an understatement .so i asked where the hell is my car and was then told i would need to wait to monday to find out about the whereabouts of my car CANT WAIT UNTILL MONDAY WHEN THIS MAN GETS A MOUTHFULL OFF ME ..B**TARDS

23rd May 2008, 19:47	#15 (permalink)
jonnybluenose74 Valve Cap Join Date: 4th April 2008 Location: birmingham, uk Posts: 14 Thanks: 1 Thanked 0 Times in 0 Posts iTrader: (0)	Absolute disgrace! Make sure you give them plenty and I think asking for the service to be complimentry due to the time scale and customer service wouldn't go a miss! Good luck, keep us posted....

23rd May 2008, 19:51	#16 (permalink)
Coldwarkid Triangular Exhaust Join Date: 5th February 2008 Location: A van down by the river Posts: 234 Thanks: 3 Thanked 0 Times in 0 Posts iTrader: (0)	I'd go down down there, stuff phoning them.

26th May 2008, 19:15	#17 (permalink)
falkirk12 Valve Cap Join Date: 12th January 2008 Location: scotland Posts: 16 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Well guys got my phone call at 8.30 this fine day, from service manager who was most anoyed at the service that i had received .and as a good will gesture they would give me my service FREE and deliverd to my house .. but not having my car for 6 days was the least the could do. thanks for support folks

23rd June 2008, 07:46	#19 (permalink)
n3il123 Valve Cap Join Date: 14th May 2008 Location: Scotland Posts: 9 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I have had my fair share of problems, from Phoneix in Grangemouth...and I will be going back in this afternoon to start complaining again!!!! Starting to doubt Honda! N