Dealers Naming good dealers - Page 3

moocowuk · 20th October 2006, 09:40

Has anyone had any dealings with Honda Chiswick? I went to both Collindale and Chiswick, and had to go through the whole play acting thing in both, mind you I also went through the same thing when buying a Ford and Lexus, clearly this is an industry standard!

Clairebear · 20th October 2006, 10:21

I've used Francis in Mountsorrel, they are very helpful. Smiffy, i to know about that step in Francis Leicester. My knee is still sore.

smiffy · 20th October 2006, 12:54

Quote:

Originally Posted by Clairebear

I've used Francis in Mountsorrel, they are very helpful. Smiffy, i to know about that step in Francis Leicester. My knee is still sore.

Claire - although I'm sorry to hear about your knee, it's a relief to hear it's not just me who found it invisible! I did think about making a fuss about it, but in the end the usual apathy kicked in - too much hassle.

Civic Centre · 23rd October 2006, 11:24

Hi, I'm new to the forum but I thought I would give you my two penneth on my dealer in Aylesbury.

The pre-sales was very good, allowed me to have two back to back test drives of the 1.8 petrol and 2.2 diesel models, both unaccompanied and for about 30 mins each.

All of the financial options were discussed in detail and the specification and options that I wanted were discussed and a delivery date was given to me and the car was available on the date agreed.

The salesman even let me have a sneak peek at my car as they were fitting the options to it in the service centre, which was nice!

They have also had to repair my Civic (front spoiler - kamikazee pheasant) and did this in a morning and the price was very reasonable.

The car will be going in tomorrow under warranty to have a faulty light switch replaced which should take half an hour to swap out.

I have yet to have my first service with Aylesbury Honda but the service to date has been very good.

I'll post my findings after the first service.

Cheers!

Civic Centre

Pottsy · 23rd October 2006, 11:36

I bought mine from Francis in Mountsorrel, and they were excellent.

Topcat · 24th October 2006, 20:06

Ruislip Honda are fantastic - They let me have two 24hr test drives even though they knew that I was buying the car through another dealership!! The service side is excellent too and I know of two other people who have bought from them in the last year and cant praise them enough

JPDirect · 24th October 2006, 20:10

Quote:

Originally Posted by moocowuk

Has anyone had any dealings with Honda Chiswick? I went to both Collindale and Chiswick, and had to go through the whole play acting thing in both, mind you I also went through the same thing when buying a Ford and Lexus, clearly this is an industry standard!

Hi there,

Went to Honda Chiswick today and found they are the BEST! Great service, great staff, great attitude and of course, great cars...

Uffe · 27th October 2006, 08:20

The name "Ruislip" sounds funny for us Finns, cause "ruis" means rye in the Finnish language, "Ryelip"

Sorry, I just couldn't resist...

rja1980 · 29th October 2006, 20:29

My Civic came from Collins Honda near Hailsham. Excellent pre-sales service and the service department is also very helpful. I also dealt with Bexhill Honda after sales, although they were much less helpful and I won't be going there again.

I would recommend Trident Honda, my Jazz came from their Surbiton branch (used car sub-branch of Trident Honda Thames Ditton). I believe Surbiton/Thames Ditton branch has now changed hands but I've heard good reports about their Weybridge and Ottershaw Honda dealers.

smiffy · 30th October 2006, 12:38

Quote:

Originally Posted by Uffe

The name "Ruislip" sounds funny for us Finns, cause "ruis" means rye in the Finnish language, "Ryelip"

Sorry, I just couldn't resist...

How strange - we actually pronounce it 'Ryeslip' - perhaps it's an early Finnish colony?

Uffe · 30th October 2006, 12:50

Quote:

Originally Posted by smiffy

How strange - we actually pronounce it 'Ryeslip' - perhaps it's an early Finnish colony?

Hehe, here we would likely pronounce it "Ruislimppu" which means Ryeloaf

Bassa · 27th November 2006, 08:51

Having purchased several new Hondas from my local dealer over the last few years, I had always received excellent and efficient service from them - UNTIL I bought my current new Civic!
Without going into too many details, I was handed documents (manual,service book etc.) applicable to a CR-V instead of the Civic. My correct documents could not be found so they cannibalised them from another new Civic. This in turn lead to a problem identifying my locking wheel nut key's serial number.
The car had a flat battery on collection due to the tailgate not being fully closed. There were also further minor irritations and all of this lead me to complain in writing.
The outcome was that they informed me "things" had been put into place to ensure that these types of problems would never reoccur.
All of this happened last July.

My neighbour has just taken delivery of a new Jazz from the same dealership.
It was picked up on Saturday and on the Sunday morning, he noticed that they had put the wrong number plates on it! He was due to go out that day but could not use the car since it would have been illegal.
Late yesterday afternoon, nearly dark and with the aid of a torch, the dealership's "Sales Executive" arrived, removed the stuck-on plates and replaced them with the correct ones.

Moral of this tale - Dealerships do not always learn by their mistakes in spite of "things" being put in place!

HondaTiger · 27th November 2006, 21:56

Both my new car and my last were bought from DeVries Honda in Hull and I have used them for the last 10 years. Found them helpful and generally quite user friendly. On a previous car (not bought from them) they sorted out and electrical fault and confirmed it was under the warrenty - would have cost £500. They are not the most moveable on price, but I feel assured about the service I would have.

Gweneira · 12th December 2006, 19:03

Stuart Graham Honda in Crewe were fantastic when I visited last week. Finally got round to getting the HFT and Filler cap mods. A* service, both working well at present ( though I am waiting for the filler cap mod to fail). The staff were excellent, especially considering my car wasn't bought from them.

sarahjo · 12th December 2006, 20:14

Quote:

Originally Posted by Gweneira

Stuart Graham Honda in Crewe were fantastic when I visited last week. Finally got round to getting the HFT and Filler cap mods. A* service, both working well at present ( though I am waiting for the filler cap mod to fail). The staff were excellent, especially considering my car wasn't bought from them.

I'll second that

DUNCAN · 12th December 2006, 21:08

pennine honda of Ashton under lyne.0l6 7QL . 100%

SqueakyWD40 · 12th December 2006, 23:34

Phoenix Honda - Linwood,

This is my 5th Honda from this garage
{(M)CiViC Saloon, (T)CiViC coupe Vti, (02)Accord Sport, (06)NHB CiViC 1.8S, (56)Cosmic Grey CiViC 1.8S)

Excellent every time

elfa7 · 13th December 2006, 11:56

Now that my problems have been sorted, I can say that ALM Honda, Macclesfield, have been very good, and would recommend them.
Ben, the Service Manager, collected my car, and it was returned in pristine condition. Well done to them.

Tony Fendall · 13th December 2006, 12:16

Please add City Honda at Basingstoke to the list of good dealers.
I have not been without problems but they have/are being fixed without question and with superb service.
Regards
Tony

TonyBee · 14th December 2006, 13:43

Bought all my Civics from Rowes Honda in Plymouth.
Excellent customer service and no pushy sales at all.
Phoned me to let me know the car had just been delivered and were more than happy for me to check it out pre-pdi.
A completely painless experience.

27th November 2006, 08:51	#52 (permalink)
Bassa Triangular Exhaust Join Date: 19th August 2006 Location: Lincs Posts: 339 Thanks: 0 Thanked 0 Times in 0 Posts	Dealer efficiency Having purchased several new Hondas from my local dealer over the last few years, I had always received excellent and efficient service from them - UNTIL I bought my current new Civic! Without going into too many details, I was handed documents (manual,service book etc.) applicable to a CR-V instead of the Civic. My correct documents could not be found so they cannibalised them from another new Civic. This in turn lead to a problem identifying my locking wheel nut key's serial number. The car had a flat battery on collection due to the tailgate not being fully closed. There were also further minor irritations and all of this lead me to complain in writing. The outcome was that they informed me "things" had been put into place to ensure that these types of problems would never reoccur. All of this happened last July. My neighbour has just taken delivery of a new Jazz from the same dealership. It was picked up on Saturday and on the Sunday morning, he noticed that they had put the wrong number plates on it! He was due to go out that day but could not use the car since it would have been illegal. Late yesterday afternoon, nearly dark and with the aid of a torch, the dealership's "Sales Executive" arrived, removed the stuck-on plates and replaced them with the correct ones. Moral of this tale - Dealerships do not always learn by their mistakes in spite of "things" being put in place!

14th December 2006, 13:43	#60 (permalink)
TonyBee Sticker owner! Valve Cap Join Date: 9th December 2006 Location: Gateway to Cornwall. Posts: 25 Thanks: 0 Thanked 0 Times in 0 Posts	One for the South West. Bought all my Civics from Rowes Honda in Plymouth. Excellent customer service and no pushy sales at all. Phoned me to let me know the car had just been delivered and were more than happy for me to check it out pre-pdi. A completely painless experience.

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This thread is about: Naming good dealers, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; Has anyone had any dealings with Honda Chiswick? I went to both Collindale and Chiswick, and had to go through the whole play acting thing ...

20th October 2006, 09:40	#41 (permalink)
moocowuk Supporter Wheelnut Join Date: 20th October 2006 Location: London Posts: 92 Thanks: 0 Thanked 0 Times in 0 Posts	Has anyone had any dealings with Honda Chiswick? I went to both Collindale and Chiswick, and had to go through the whole play acting thing in both, mind you I also went through the same thing when buying a Ford and Lexus, clearly this is an industry standard!

20th October 2006, 10:21	#42 (permalink)
Clairebear Supporter Valve Cap Join Date: 17th September 2006 Location: Leicester, UK Posts: 23 Thanks: 0 Thanked 0 Times in 0 Posts	I've used Francis in Mountsorrel, they are very helpful. Smiffy, i to know about that step in Francis Leicester. My knee is still sore.

23rd October 2006, 11:24	#44 (permalink)
Civic Centre Valve Cap Join Date: 21st October 2006 Location: Aylesbury, Bucks Posts: 20 Thanks: 0 Thanked 0 Times in 0 Posts	Hi, I'm new to the forum but I thought I would give you my two penneth on my dealer in Aylesbury. The pre-sales was very good, allowed me to have two back to back test drives of the 1.8 petrol and 2.2 diesel models, both unaccompanied and for about 30 mins each. All of the financial options were discussed in detail and the specification and options that I wanted were discussed and a delivery date was given to me and the car was available on the date agreed. The salesman even let me have a sneak peek at my car as they were fitting the options to it in the service centre, which was nice! They have also had to repair my Civic (front spoiler - kamikazee pheasant) and did this in a morning and the price was very reasonable. The car will be going in tomorrow under warranty to have a faulty light switch replaced which should take half an hour to swap out. I have yet to have my first service with Aylesbury Honda but the service to date has been very good. I'll post my findings after the first service. Cheers! Civic Centre

23rd October 2006, 11:36	#45 (permalink)
Pottsy Administrator Civinfo master Join Date: 10th April 2006 Location: Leics Posts: 5,039 Thanks: 13 Thanked 96 Times in 51 Posts	I bought mine from Francis in Mountsorrel, and they were excellent.

24th October 2006, 20:06	#46 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,743 Thanks: 0 Thanked 9 Times in 9 Posts	Ruislip Honda are fantastic - They let me have two 24hr test drives even though they knew that I was buying the car through another dealership!! The service side is excellent too and I know of two other people who have bought from them in the last year and cant praise them enough

27th October 2006, 08:20	#48 (permalink)
Uffe Triangular Exhaust Join Date: 14th July 2006 Location: Espoo, Finland Posts: 214 Thanks: 0 Thanked 0 Times in 0 Posts	The name "Ruislip" sounds funny for us Finns, cause "ruis" means rye in the Finnish language, "Ryelip" Sorry, I just couldn't resist...

29th October 2006, 20:29	#49 (permalink)
rja1980 Valve Cap Join Date: 9th May 2006 Location: East Sussex Posts: 20 Thanks: 0 Thanked 0 Times in 0 Posts	My Civic came from Collins Honda near Hailsham. Excellent pre-sales service and the service department is also very helpful. I also dealt with Bexhill Honda after sales, although they were much less helpful and I won't be going there again. I would recommend Trident Honda, my Jazz came from their Surbiton branch (used car sub-branch of Trident Honda Thames Ditton). I believe Surbiton/Thames Ditton branch has now changed hands but I've heard good reports about their Weybridge and Ottershaw Honda dealers.

27th November 2006, 21:56	#53 (permalink)
HondaTiger Wheelnut Join Date: 25th August 2006 Location: Hull. UK Posts: 50 Thanks: 0 Thanked 0 Times in 0 Posts	Both my new car and my last were bought from DeVries Honda in Hull and I have used them for the last 10 years. Found them helpful and generally quite user friendly. On a previous car (not bought from them) they sorted out and electrical fault and confirmed it was under the warrenty - would have cost £500. They are not the most moveable on price, but I feel assured about the service I would have.

12th December 2006, 19:03	#54 (permalink)
Gweneira Happy civic owner Magic Rear Seat Join Date: 13th October 2006 Posts: 535 Thanks: 0 Thanked 0 Times in 0 Posts	Stuart Graham Honda in Crewe were fantastic when I visited last week. Finally got round to getting the HFT and Filler cap mods. A* service, both working well at present ( though I am waiting for the filler cap mod to fail). The staff were excellent, especially considering my car wasn't bought from them.

12th December 2006, 21:08	#56 (permalink)
DUNCAN Supporter Triangular Exhaust Join Date: 7th June 2006 Location: tameside Posts: 319 Thanks: 0 Thanked 0 Times in 0 Posts	pennine honda of Ashton under lyne.0l6 7QL . 100%

12th December 2006, 23:34	#57 (permalink)
SqueakyWD40 Valve Cap Join Date: 5th December 2006 Location: Bonny Scotland Posts: 15 Thanks: 0 Thanked 0 Times in 0 Posts	Phoenix Honda - Linwood, This is my 5th Honda from this garage {(M)CiViC Saloon, (T)CiViC coupe Vti, (02)Accord Sport, (06)NHB CiViC 1.8S, (56)Cosmic Grey CiViC 1.8S) Excellent every time

13th December 2006, 11:56	#58 (permalink)
elfa7 Supporter Rocketship door handle Join Date: 8th May 2006 Location: Cheshire Posts: 1,703 Thanks: 0 Thanked 0 Times in 0 Posts	Now that my problems have been sorted, I can say that ALM Honda, Macclesfield, have been very good, and would recommend them. Ben, the Service Manager, collected my car, and it was returned in pristine condition. Well done to them.

13th December 2006, 12:16	#59 (permalink)
Tony Fendall Old enough to know better Locking Wheelnut Join Date: 12th August 2006 Location: Basingstoke Posts: 101 Thanks: 0 Thanked 0 Times in 0 Posts	Please add City Honda at Basingstoke to the list of good dealers. I have not been without problems but they have/are being fixed without question and with superb service. Regards Tony