Dealers Naming good dealers

[Colin Jolly]

I would like to say 'Holden Honda' in Norwich has proved itself on numerous occassions over the past 7 years to be very reliable and provide the very best of customer services. Just what I expect.

[Dr Dark]

TED JOHNSON (Barnsley) Used to sell and service new and used Hondas for aeons, now does other makes, but still deals and services Hondas.....

Never EVER had a bad word to say about them, and Mr Johnson looks a lot like old Mike Reid (the cockney one!) - but his reputation is a lot more honest than that!

Funnily enough, a new gang in town arrived a few years ago, his Honda Techie went there too, he remembers me, and he has sorted me out with all manner of info for my past Hondas...

These new chaps are: Barnsley Honda

I'm getting my noo Civ SE from them, trading in an Accord 2.4EX (also from them, only had it 2 months) for something "a little less thirsty"...

Not a great PX, a bit of pressure applied (which I fended off) but a nice long test drive and a lot of queries properly answered (they know I'll go to my tame techie for the answers anyway!)

So far, 10/10 for them..... Just waiting to hear when I can pick up the motor!!!!

The worst one... Well I won't name names as such, but I will say that a certain Honda dealer in Ossett, West Yorkshire has its name indelibly etched on my braincell.... because they took an astonishing EIGHT months to (fail to) order me an exhaust for my then Prelude-4ws (Honda's own advert claimed ANY PART 48 HOURS no matter what)

The techie I know (then at Ted Johnsons) put me right on that, gave me a load of paperwork to back up the claim, I wrote to the finance company telling them I didn't want the car any more due to crap service... bada-bing... all got sorted within a week!!!

[itsmad]

Originally Posted by JPDirect

Hi there,

Went to Honda Chiswick today and found they are the BEST! Great service, great staff, great attitude and of course, great cars...

My local dealer is no more than 1 mile from me with the dealership having a second showroom under 5 miles away, both dealing solely in Honda's. Yet I opted for a 25 mile journey to Chiswick as my local dealer treated me appalingly with my last Civic, gave poor after sales support and left me with a poor repair and bad paint job following an accident.

Chiswick were and have since been far superior both before and after buying my new Civic Hybrid. I recently had the misfortune of running into the back of a pick-up truck and Chiswick Honda dealt with everything from recovering the car, calling to check that I was well and returned the car to me in showroom condition.

[Topcat]

Originally Posted by itsmad

My local dealer is no more than 1 mile from me with the dealership having a second showroom under 5 miles away, both dealing solely in Honda's. Yet I opted for a 25 mile journey to Chiswick as my local dealer treated me appalingly with my last Civic, gave poor after sales support and left me with a poor repair and bad paint job following an accident.

Chiswick were and have since been far superior both before and after buying my new Civic Hybrid. I recently had the misfortune of running into the back of a pick-up truck and Chiswick Honda dealt with everything from recovering the car, calling to check that I was well and returned the car to me in showroom condition.

Hmmmmmmmm

You must be an employee posting on their behalf if my experience at Honda Chiswick is anything to go by?

[moocowuk]

Originally Posted by Topcat

Hmmmmmmmm

You must be an employee posting on their behalf if my experience at Honda Chiswick is anything to go by?

I have to agree TC, I got a little suspicious as my dealings with Chiswick haven't been the best in the World - by a long shot! - either!!

As a matter of fact one of the sales people was quite "off" with me on the phone the other day!

Not one of my nicest experiences, especially when I found a replacement car I wanted at a very good price, but they lied to me and told me they would sort it out! I honestly feel like I've been fobbed off by them quite a lot - as I said to them, I'm NOT a very happy customer! And I have given them every opportunity to try and sort things out - I'm still waiting

But I suppose everyone's got the right to have an opinion.

[Miggins]

Originally Posted by moocowuk

But I suppose everyone's got the right to have an opinion.

Everyone also has the right to be treated with respect......and go somewhere else. It's sometimes the only feedback that some dealers understand.....often too late.

(But not much good when you have had a bad service etc)

[itsmad]

Originally Posted by Topcat

Hmmmmmmmm

You must be an employee posting on their behalf if my experience at Honda Chiswick is anything to go by?

Not at all, I just happened to have had good experiences of them.

As we were buying a Hybrid I had to wait several months. I'm not saying that during that period they didn't give me the odd occasion to grumble, however as I previously said they were far superior to my local dealer.

I'd certainly buy from them again and based on my experience would most definately recommend them.

[caz1562]

I've had many dealings with Honda dealers,

Bought my Accord lsi vtec and then Accord type R from Phoenix Falkirk, found them not too bad, then got my current car, Accord Sport i-ctdi fro Hyndland Honda and found them spot on.

On buying the new car, I gave Hyndland, Phoenix Falkirk & Stirling a visit. Got three different prices for my current car and went with the best deal, Phoenix Stirling. So far my dealings are very good with them, also had a chat with the Service manager about a few tweeks

[DUNCAN]

Originally Posted by Keeval

Is that for Sales or Services?

The reason I ask is, I'm buying my 07 Type-S from Arnold Clark in Stockport as I got a better deal - but I'm not sure if I should be taking it to Ashton for servicing as I live closer to Ashton than Stockport, and if the servicing is good there then I might as well use them.

-Keeval-

servicing is good as it gets at Ashton 100 %

[Type S Bournemouth]

bought my type s from Horizon Honda in Christchurch, Dorset.

Spot on service, friendly and helpful so far.

Would recomend to anyone.

There is 3 Horizon Honda dealers in Dorset area but found Christchuch to be the best.

[Lexie]

Originally Posted by Type S Bournemouth

bought my type s from Horizon Honda in Christchurch, Dorset.

Spot on service, friendly and helpful so far.

Would recomend to anyone.

There is 3 Horizon Honda dealers in Dorset area but found Christchuch to be the best.

Yep, I agree. Can't comment on the aftercare as yet, but so far Horizon in Poole have been extremely helpful.

[acprice]

deVries Honda Stockton always there to help and listen

[Fedorov]

Originally Posted by acprice

deVries Honda Stockton always there to help and listen

We know Andrew, you beat me to the posting tonight - off for a decent run out tomorrow just to make sure that new windscreen survives all this rain - don't mention ice though

But yes, as others will have already noted on here Civicsport and myself have had some excellent service from DeVries Honda of Stockton lately, great team there.

[Topcat]

Maybe finding a good dealer is a "personality" thing!!

I say Ruislip Honda are the best by far, but then I get on well with all the people there, they are like a great big happy family that make me feel welcome, they remember me (probably cos im there so much lol) and just make the whole experience so much nicer. I dont feel the need to moan to them at all as I have every faith they will help me.

I am sure there are people who will disagree with me though and think that maybe Chiswick is better whereas I think the service at Chiswick is dreadful and I felt the urge to commit a very serious crime whilst dealing with them

[TTDegs]

A summary of this thread, listing all comments by county, is now available in the Wiki


PS - any comments that are under the wrong area - blame my geography!

[murr04]

i have just red on forum when collecting new car their should be a full tank of fuel , as this is included in delivery price can anybody confirm this please.

[Dalboy]

Yes tank should be full

[murr04]

Originally Posted by Dalboy

Yes tank should be full

cheers

[sexykungfufighter]

Southern Counties Honda is excellent 10/10!

[neilfs]

Originally Posted by Lexie

Yep, I agree. Can't comment on the aftercare as yet, but so far Horizon in Poole have been extremely helpful.

Horizon Honda in Christchurch wins my vote again!

Aftercare is as good if not better than the sales (which was superb). Visited them yesterday, they fixed a small fault, cleaned the car inside and out, topped up the oil, loaned me a car to use for a couple of hours, offered a test drive in a Type R also .

They seem to have a really good team of staff who all work together, I've no idea how many Honda dealers I drove past to get there, but I'll be driving past all of them again (67 miles) when the car needs it's first service.