Dealers What a difference a dealership makes !!

Topcat · 13th December 2006, 20:49

I took my Civic in to the Ruislip dealership today, they tried to polish out my scratches for me (free of charge) it made them look a bit better but they are still visible, they said they could mix some touch up paint for me but didn't recommend it as they think the scratches are too long and deep and it will end up looking worse. So they gave me a quote for a respray on 3 doors, a wing and the bonnet it was £1020 CHEAPER than the quote given to me by my own dealership

I knocked my o/s door mirror months ago and took some paint of it, my dealership said they would smart repair it, Ruislip said a smart repair would cost too much and wouldn't look good so they ordered me a new casing £21 + VAT fitting free of charge!!

They also replaced my number plates that my own dealership had ruined again free of charge

Ruislip Rock

sarahjo · 13th December 2006, 20:58

Quote:

Originally Posted by Topcat

I took my Civic in to the Ruislip dealership today, they tried to polish out my scratches for me (free of charge) it made them look a bit better but they are still visible, they said they could mix some touch up paint for me but didn't recommend it as they think the scratches are too long and deep and it will end up looking worse. So they gave me a quote for a respray on 3 doors, a wing and the bonnet it was £1020 CHEAPER than the quote given to me by my own dealership

I knocked my o/s door mirror months ago and took some paint of it, my dealership said they would smart repair it, Ruislip said a smart repair would cost too much and wouldn't look good so they ordered me a new casing £21 + VAT fitting free of charge!!

They also replaced my number plates that my own dealership had ruined again free of charge

Ruislip Rock

Oh a I am so pleased for you TC........you have had so much crap with your car...maybe a bit of the old xmas spirit has slipped into the guys at Honda Ruislip

Pottsy · 13th December 2006, 21:23

TC - I don't know why more dealers don't behave like this. If they continue to be helpful, they'll get lots of business from you and the people you recommend them to.

Other, crappier dealers reading this, take note. The job is a bit more than making the sale, taking the £, and keeping the owner away until part-ex time. Because that owner won't come back, and you've missed a sale.

JB75 · 13th December 2006, 21:32

Wow! Now *that's* customer service!

It's heartening to know there are still some people who seem to understand where their wage comes from; and that happy punters generate business.

Good for you TC

Andrea · 13th December 2006, 21:59

Good news, its nice to hear you pleased about something

Fedorov · 13th December 2006, 23:20

Nice to hear TopCat. I'm hoping my local Devries Honda have done a good job when I get mine back tomorrow (thursday), they've had it 4 days, they think they've sorted the rattles, replaced my n/s wingmirror due to motor problems, hft microphone foam fix (I hope). Photos of the paint knocked off by the rear indicator plastic are being sent to Honda I'm told to get a solution to the plastic rather than just touch up the paint and it happen again.
Synchros replaced in my gearbox to hopefully improve 2nd to 3rd gear change...
Not sure on the status of my rear creak yet, will know more tomorrow!!!

czechplastik · 14th December 2006, 03:41

Quote:

Originally Posted by Pottsy

TC - I don't know why more dealers don't behave like this. If they continue to be helpful, they'll get lots of business from you and the people you recommend them to.

Other, crappier dealers reading this, take note. The job is a bit more than making the sale, taking the £, and keeping the owner away until part-ex time. Because that owner won't come back, and you've missed a sale.

Well said Pottsy! If more dealers would take leaves out of Ruislips book we'd be much happier customers!

Charley Farley · 14th December 2006, 19:33

Hi Topcat

Ruislip is not far from me (Greenford). I'll bear your experience in mind. I'm still getting to know Chiswick Honda. They seem o.k so far.

JPDirect · 14th December 2006, 20:47

Hi all, my local dealer is Chiswick Honda who are very good, but they hadn't heard about the fuel cap Dealer fix. I took mine in about 4 weeks ago and all they did was spray on some WD40!

Who was your local dealer before you went to Ruislip?

Topcat · 14th December 2006, 23:34

Quote:

Originally Posted by Charley Farley

Hi Topcat

Ruislip is not far from me (Greenford). I'll bear your experience in mind. I'm still getting to know Chiswick Honda. They seem o.k so far.

Oh small world - I grew up in Greenford

JPDirect · 14th December 2006, 23:35

Topcat,

Just wondering, who was your local dealership before Ruislip?

Topcat · 15th December 2006, 00:06

Quote:

Originally Posted by JPDirect

Topcat,

Just wondering, who was your local dealership before Ruislip?

I would rather not say for personal reasons

But if you are not happy with the service you receive at Chiswick at any time, bear Ruislip in mind

I know quite a few people who have purchased cars from Ruislip over the years and they think its great but no doubt there will be someone who doesn't agree, so I guess the key is to find the one that makes you happy and stick with them.

elfa7 · 15th December 2006, 09:34

Well done Topcat. I'm glad your feeling happier now.

And well done Honda Ruislip.

Cad · 15th December 2006, 09:47

Very glad to hear you've found a 'good un' Topcat. Let's hope it's the start of a beautiful relationship!

Honcho · 16th December 2006, 17:24

I've heard extremely good things about Ruislip Honda, too, Topcat. Specially on the service side. I might even give 'em a try when the time comes. Why not show them this thread and hope it encourages them to keep it up? But if they don't, DON'T LET ANYONE STOP YOU MOANING!

Topcat · 16th December 2006, 17:38

Quote:

Originally Posted by Honcho

I've heard extremely good things about Ruislip Honda, too, Topcat. Specially on the service side. I might even give 'em a try when the time comes. Why not show them this thread and hope it encourages them to keep it up? But if they don't, DON'T LET ANYONE STOP YOU MOANING!

thanks Honcho - I wont!

13th December 2006, 20:49	#1 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,759 Thanks: 0 Thanked 9 Times in 9 Posts iTrader: (0)	What a difference a dealership makes !! I took my Civic in to the Ruislip dealership today, they tried to polish out my scratches for me (free of charge) it made them look a bit better but they are still visible, they said they could mix some touch up paint for me but didn't recommend it as they think the scratches are too long and deep and it will end up looking worse. So they gave me a quote for a respray on 3 doors, a wing and the bonnet it was £1020 CHEAPER than the quote given to me by my own dealership I knocked my o/s door mirror months ago and took some paint of it, my dealership said they would smart repair it, Ruislip said a smart repair would cost too much and wouldn't look good so they ordered me a new casing £21 + VAT fitting free of charge!! They also replaced my number plates that my own dealership had ruined again free of charge Ruislip Rock

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This thread is about: What a difference a dealership makes !!, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; I took my Civic in to the Ruislip dealership today, they tried to polish out my scratches for me (free of charge) it made them ...

13th December 2006, 21:23	#3 (permalink)
Pottsy Administrator Civinfo master Join Date: 10th April 2006 Location: Leics Posts: 5,472 Thanks: 22 Thanked 166 Times in 97 Posts iTrader: (0)	TC - I don't know why more dealers don't behave like this. If they continue to be helpful, they'll get lots of business from you and the people you recommend them to. Other, crappier dealers reading this, take note. The job is a bit more than making the sale, taking the £, and keeping the owner away until part-ex time. Because that owner won't come back, and you've missed a sale.

13th December 2006, 21:32	#4 (permalink)
JB75 Locking Wheelnut Join Date: 18th August 2006 Location: Yorkshire Posts: 176 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Wow! Now that's customer service! It's heartening to know there are still some people who seem to understand where their wage comes from; and that happy punters generate business. Good for you TC

13th December 2006, 21:59	#5 (permalink)
Andrea Triangular Exhaust Join Date: 22nd July 2006 Location: Lynemouth, Northumberland Posts: 421 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Good news, its nice to hear you pleased about something

13th December 2006, 23:20	#6 (permalink)
Fedorov Supporter Magic Rear Seat Join Date: 15th April 2006 Posts: 783 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Nice to hear TopCat. I'm hoping my local Devries Honda have done a good job when I get mine back tomorrow (thursday), they've had it 4 days, they think they've sorted the rattles, replaced my n/s wingmirror due to motor problems, hft microphone foam fix (I hope). Photos of the paint knocked off by the rear indicator plastic are being sent to Honda I'm told to get a solution to the plastic rather than just touch up the paint and it happen again. Synchros replaced in my gearbox to hopefully improve 2nd to 3rd gear change... Not sure on the status of my rear creak yet, will know more tomorrow!!!

14th December 2006, 19:33	#8 (permalink)
Charley Farley Triangular Exhaust Join Date: 25th September 2006 Location: Greenford West London Posts: 488 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hi Topcat Ruislip is not far from me (Greenford). I'll bear your experience in mind. I'm still getting to know Chiswick Honda. They seem o.k so far.

14th December 2006, 20:47	#9 (permalink)
JPDirect Locking Wheelnut Join Date: 1st October 2006 Location: London Posts: 172 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hi all, my local dealer is Chiswick Honda who are very good, but they hadn't heard about the fuel cap Dealer fix. I took mine in about 4 weeks ago and all they did was spray on some WD40! Who was your local dealer before you went to Ruislip?

14th December 2006, 23:35	#11 (permalink)
JPDirect Locking Wheelnut Join Date: 1st October 2006 Location: London Posts: 172 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Topcat, Just wondering, who was your local dealership before Ruislip?

15th December 2006, 09:34	#13 (permalink)
elfa7 Supporter Rocketship door handle Join Date: 8th May 2006 Location: Cheshire Posts: 1,703 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Well done Topcat. I'm glad your feeling happier now. And well done Honda Ruislip.

15th December 2006, 09:47	#14 (permalink)
Cad estranged Triangular Exhaust Join Date: 5th June 2006 Location: Upstairs Posts: 391 Thanks: 1 Thanked 0 Times in 0 Posts iTrader: (0)	Very glad to hear you've found a 'good un' Topcat. Let's hope it's the start of a beautiful relationship!

16th December 2006, 17:24	#15 (permalink)
Honcho Supporter Triangular Exhaust Join Date: 5th October 2006 Posts: 275 Thanks: 0 Thanked 2 Times in 2 Posts iTrader: (0)	I've heard extremely good things about Ruislip Honda, too, Topcat. Specially on the service side. I might even give 'em a try when the time comes. Why not show them this thread and hope it encourages them to keep it up? But if they don't, DON'T LET ANYONE STOP YOU MOANING!