Dealers honest dealerships

bezz · 22nd March 2007, 22:14

am i asking too much , took my car in last week for rear parking sensors fitted and when the car was handed over i noticed a bit of damage under one of the sensors, looks like its been done when it was drilled , my main complaint is that they did not tell me it had been done, anybody can make a mistake and i would have more confidence in them if they had owned up to the damage , but they were hoping i would drive away and not see it . so had to go back in and complain and right away the technician said it was damaged and they will fix it , am i being naive to think they should have owned up in the first place.

czechplastik · 22nd March 2007, 22:18

I think you have a point here. As you say anyone can make a mistake, certainly its not a major one so I'm surprised they didn't hold the hands up. Thats just the nature of the beast, I'm glad they are accepting responsibility and are going to fix it for you. Sort of a happy ending

bezz · 22nd March 2007, 22:22

not a good way to build customer care and confidence in them is it though

JB75 · 22nd March 2007, 22:25

Quote:

Originally Posted by bezz

...am i being naive to think they should have owned up in the first place.

No, if they knew the damage was there they should have informed you before handing the car back. If they knew about the damage and chose not to tell you then you have good grounds to be displeased with them.

Speaking generically, it strikes me as remarkable how someone might think damage to a nearly new car wouldn't be spotted by its owner very soon.

Topcat · 22nd March 2007, 23:35

It doesnt surprise me, when my car came back from the insurance approved bodyshop a couple of weeks ago, they had scratched the bumper and hadnt fixed the damage to the o/s rear panel!! How could they have not noticed that when it was there for those repairs

czechplastik · 22nd March 2007, 23:35

Quote:

Originally Posted by Topcat

It doesnt surprise me, when my car came back from the insurance approved bodyshop a couple of weeks ago, they had scratched the bumper and hadnt fixed the damage to the o/s rear panel!!

Here we go again...

okehciv · 23rd March 2007, 04:42

Quote:

Originally Posted by czechplastik

Here we go again...

Think you may get a response to that coment CZ

Am with everyone else, do think the dealer should have said before hand.

Kremmen · 23rd March 2007, 07:06

Topcat · 23rd March 2007, 08:12

Quote:

Originally Posted by czechplastik

Here we go again...

Oi smartie pants - it was sorted - I made them take it back and fix it

czechplastik · 23rd March 2007, 18:07

Quote:

Originally Posted by Topcat

I made them take it back and fix it

I have no doubt blood was drawn!

22nd March 2007, 22:14	#1 (permalink)
bezz Valve Cap Join Date: 15th February 2007 Location: lake district Posts: 33 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	honest dealerships am i asking too much , took my car in last week for rear parking sensors fitted and when the car was handed over i noticed a bit of damage under one of the sensors, looks like its been done when it was drilled , my main complaint is that they did not tell me it had been done, anybody can make a mistake and i would have more confidence in them if they had owned up to the damage , but they were hoping i would drive away and not see it . so had to go back in and complain and right away the technician said it was damaged and they will fix it , am i being naive to think they should have owned up in the first place.

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This thread is about: honest dealerships, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; am i asking too much , took my car in last week for rear parking sensors fitted and when the car was handed over i ...

22nd March 2007, 22:18	#2 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,500 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I think you have a point here. As you say anyone can make a mistake, certainly its not a major one so I'm surprised they didn't hold the hands up. Thats just the nature of the beast, I'm glad they are accepting responsibility and are going to fix it for you. Sort of a happy ending

22nd March 2007, 22:22	#3 (permalink)
bezz Valve Cap Join Date: 15th February 2007 Location: lake district Posts: 33 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	not a good way to build customer care and confidence in them is it though

22nd March 2007, 23:35	#5 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,743 Thanks: 0 Thanked 9 Times in 9 Posts iTrader: (0)	It doesnt surprise me, when my car came back from the insurance approved bodyshop a couple of weeks ago, they had scratched the bumper and hadnt fixed the damage to the o/s rear panel!! How could they have not noticed that when it was there for those repairs

23rd March 2007, 07:06	#8 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 2,634 Thanks: 8 Thanked 11 Times in 11 Posts iTrader: (0)