Delivery time Fuming...!!!! - Page 2

Obo · 1st May 2007, 09:13

Quote:

Originally Posted by czechplastik

At least he's being pleasant and apologetic with you. Sorry you're so angry, was picking up excited vibes from you over the last few days, hopefully you won't have to wait much longer. Chin up girl!

I've calmed down quite a bit now to be honest the original salesman was so blooming nice I couldnt have stayed angry with him especially as it's not his fault I wasnt told, it's nice he's keeping his eye on it and bothered to call me back that late in the day (it was gone 7pm). He raised every point I made on here which either he's read my post (LOL) or he can see there was a genuine problem with the new guy taking over.

I have to admit that I was like a kid waiting for Christmas and now it's like I've been told "Christmas has been postponed at the last minute and we can't tell you when it will happen".

The only thing I can do is wait to hear back with a definate day which will no doubt be sprung upon me now. The biggest problem is my parents go on holiday on Saturday and while they're away I along with my brother have to run the family business while trying to keep my own customers happy and sort out everything else so after this week I wont be able to drop everything and get it like I'd hoped

I'd be lying if I said I wasnt really disappointed but it's not the end of the world at least I have this place to follow

Harps · 1st May 2007, 09:30

So sorry to hear about your problems...make sure you really push them for freebies

and dont worry, I hope you get your car this week...

BAUK · 1st May 2007, 13:26

Could have been worse.... bought a 18k car 8 weeks ago and have only driven 3 times (on delivery and twice to and from the dealership) otherwise its sat in the garage or at the dealership unable to start! During this time paid for car insurance while the car depreciates and the knowledge that I was so close to having a great car!... anyway 8 weeks and counting and I'm not taking it back now!

Don't worry you should be ok and you won't have to wait too long now!

apemonkeyman · 1st May 2007, 14:05

Well done BAUK, that thought will have cheered her up no end!

CrazyHawk · 1st May 2007, 14:27

Obo, when we picked up our car, we were asked to fill in a questionnaire on the dealership's service. I think it was a Honda GB and not Lister's Group survey as we got a call a few weeks after it using the same format, but it's another chance to let them know your feelings on how you've been treated. It's known as the "Excellence" survey, and apparently Honda use this to measure each dealership.

czechplastik · 1st May 2007, 23:46

Thats sort of good news Obo, understand you're disappointment, hope it won't take too long and you know we're all behind you

smb09_1999 · 1st May 2007, 23:59

Sorry to hear about the problems Obo, but the dealers should still offer you some sort of goodwill gesture. Weren't people not too long ago being offered £200 worth of accessories? Thats a spare tyre with plenty of change left over to (part)fund some extra toys.

Don't let them get away with this, no matter how nice the salesmen are - it is after all their job to be nice and when they muck up to this extent, they should acknowledge they are wrong (which they have done) and offer some sort of recompense for the trouble they have put you too and also to try and ensure you return as a future customer.

Good luck though, hope it gets sorted soon!

Boyjammer · 2nd May 2007, 08:38

Sorry to hear about your delay.........!
I was hopeing to tell you all about my new TYPE S, which was due April 28th (7 weeks after ordering). Then it got put back to may 23rd, 6 days before I was due to pick it up, yesterday they now tell me June 10th at the earliest 12 weeks after ordering......waht a bummer!, but freebies or canceling and going for am VW are my only options.
Good old Honda!

apemonkeyman · 2nd May 2007, 09:42

...but when you get your S what a feeling!!

Boyjammer · 2nd May 2007, 09:45

Yeh i guess, its the only thing stopping me from canceling.

romatic · 2nd May 2007, 10:04

So sorry to hear about the delay Obo. I say to you - keep having tantrums on the 'phone and/or in person at the dealers. You can definitely haggle now from a position of strength for that spare wheel/mats/blue footwell lighting etc, etc

. Tears work as well you know.

Obo · 2nd May 2007, 10:22

Everyones being really nice on here, it's not like someone's died or anything LOL (not that thats funny) to be honest I was expecting someone to say "it's not the end of the world you're lucky to be getting a new car when there's famine in the world"

The more I've thought about it the more annoyed I am with the salesman I spoke to on the phone who said "it could be in tomorrow or it could be after the 6th who knows" Surely SOMEONE SOMEWHERE knows when it's due and why has it been held up?

Fair enough it's been delayed but no-one can tell me until when, I dont even have a date thats real They said 6th which is Sunday before Bank Holiday Monday so it's gonna be Tuesday innit?

Is it too early to ring Honda and ask if they can give me a solid date?

TTDegs · 2nd May 2007, 10:47

Quote:

Originally Posted by Obo

Is it too early to ring Honda and ask if they can give me a solid date?

no, it's not

but you will need some sort of order reference, which only the dealer will be able to give you

Guinness · 2nd May 2007, 11:33

I wasn't united with my pilot for 3 weeks after I was registered. My date for arrival kept on being put back. The problem appears to be the logistics (delivery) company. To be fair to the dealers, they would appear to have no more control or information than you or I.

When I did arrive my pilot wrote a firm but fair letter to the dealer mentioning things like lost warranty/road fund tax/interest on payment etc. They have asked if they can send a copy of the letter to Honda (my pilot says yes!!). If we all do this maybe Honda will get the point.

Maybe someone can set up a poll here (my pilot doesn't know how!) to assess how late spacecraft are arriving after the promised date and/or registration.

In the meantime - plan your negotiations for freebies/cash back etc.

CTSGT · 2nd May 2007, 22:07

Going down to my local Honda dealer tomorrow to place an order for a Type S GT I-CTDI. When I spoke with him on Saturday I explained that I have a trip to Spain booked for the 27th June and that I would like the car delivered by that date in order that I can take it. He assured me that delivery was possible by that time. Now since reading various reports on this forum re delayed delivery I am begining to doubt whether I would get the car in time. I take it that there is very little dealer stock and most production is sold order as it rolls off.

apemonkeyman · 2nd May 2007, 22:34

Basically they just can't make them quick enough for the dealers to sell them.

Guinness · 2nd May 2007, 23:15

CTSGT - if the dealer is so confident negotiate a good loaner should your new craft not arrive on time. My pilot rode around in a CRV for almost 3 weeks waiting for the logistics people to deliver me.

Obo · 3rd May 2007, 00:02

Date has been put back again to the 10th May now, I always knew the 6th wasnt realistic as it's a Sunday before bank holiday.

Oh great it's midnight and my countdown timer has just told me it's CIVIC DAY *Smiley face* I cancelled it and said "no it bloody aint"

czechplastik · 3rd May 2007, 01:25

Quote:

Originally Posted by Obo

Everyones being really nice on here, it's not like someone's died or anything LOL (not that thats funny) to be honest I was expecting someone to say "it's not the end of the world you're lucky to be getting a new car when there's famine in the world"

Ok, get over it already, there's more to life....

TTDegs · 3rd May 2007, 22:59

Quote:

Originally Posted by Obo

Date has been put back again to the 10th May now, I always knew the 6th wasnt realistic as it's a Sunday before bank holiday.

Oh great it's midnight and my countdown timer has just told me it's CIVIC DAY *Smiley face* I cancelled it and said "no it bloody aint"

is that a definate, "you can have the keys on", "yes it will have your personal plate fitted" data Obo?

fingers crossed for you

2nd May 2007, 10:04	#31 (permalink)
romatic Supporter Locking Wheelnut Join Date: 30th March 2007 Location: Glasgow Posts: 133 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Tantrum! So sorry to hear about the delay Obo. I say to you - keep having tantrums on the 'phone and/or in person at the dealers. You can definitely haggle now from a position of strength for that spare wheel/mats/blue footwell lighting etc, etc . Tears work as well you know.

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This thread is about: Fuming...!!!!, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; Originally Posted by czechplastik At least he's being pleasant and apologetic with you. Sorry you're so angry, was picking up excited vibes from you over ...

1st May 2007, 09:30	#22 (permalink)
Harps Supporter Triangular Exhaust Join Date: 31st January 2007 Location: Leicester Posts: 327 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	So sorry to hear about your problems...make sure you really push them for freebies and dont worry, I hope you get your car this week...

1st May 2007, 13:26	#23 (permalink)
BAUK Valve Cap Join Date: 8th February 2007 Posts: 29 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Could have been worse.... bought a 18k car 8 weeks ago and have only driven 3 times (on delivery and twice to and from the dealership) otherwise its sat in the garage or at the dealership unable to start! During this time paid for car insurance while the car depreciates and the knowledge that I was so close to having a great car!... anyway 8 weeks and counting and I'm not taking it back now! Don't worry you should be ok and you won't have to wait too long now!

1st May 2007, 14:05	#24 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 672 Thanks: 3 Thanked 0 Times in 0 Posts iTrader: (0)	Well done BAUK, that thought will have cheered her up no end!

1st May 2007, 14:27	#25 (permalink)
CrazyHawk Supporter Locking Wheelnut Join Date: 13th February 2007 Location: Leamington Spa Posts: 192 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Obo, when we picked up our car, we were asked to fill in a questionnaire on the dealership's service. I think it was a Honda GB and not Lister's Group survey as we got a call a few weeks after it using the same format, but it's another chance to let them know your feelings on how you've been treated. It's known as the "Excellence" survey, and apparently Honda use this to measure each dealership.

1st May 2007, 23:46	#26 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,726 Thanks: 0 Thanked 3 Times in 3 Posts iTrader: (0)	Thats sort of good news Obo, understand you're disappointment, hope it won't take too long and you know we're all behind you

1st May 2007, 23:59	#27 (permalink)
smb09_1999 Nneeaawwwwwwww Triangular Exhaust Join Date: 15th February 2007 Location: North East Posts: 389 Thanks: 1 Thanked 0 Times in 0 Posts iTrader: (0)	Sorry to hear about the problems Obo, but the dealers should still offer you some sort of goodwill gesture. Weren't people not too long ago being offered £200 worth of accessories? Thats a spare tyre with plenty of change left over to (part)fund some extra toys. Don't let them get away with this, no matter how nice the salesmen are - it is after all their job to be nice and when they muck up to this extent, they should acknowledge they are wrong (which they have done) and offer some sort of recompense for the trouble they have put you too and also to try and ensure you return as a future customer. Good luck though, hope it gets sorted soon!

2nd May 2007, 08:38	#28 (permalink)
Boyjammer Valve Cap Join Date: 8th March 2007 Posts: 40 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Sorry to hear about your delay.........! I was hopeing to tell you all about my new TYPE S, which was due April 28th (7 weeks after ordering). Then it got put back to may 23rd, 6 days before I was due to pick it up, yesterday they now tell me June 10th at the earliest 12 weeks after ordering......waht a bummer!, but freebies or canceling and going for am VW are my only options. Good old Honda!

2nd May 2007, 09:42	#29 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 672 Thanks: 3 Thanked 0 Times in 0 Posts iTrader: (0)	...but when you get your S what a feeling!!

2nd May 2007, 09:45	#30 (permalink)
Boyjammer Valve Cap Join Date: 8th March 2007 Posts: 40 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Yeh i guess, its the only thing stopping me from canceling.

2nd May 2007, 10:22	#32 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 614 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Everyones being really nice on here, it's not like someone's died or anything LOL (not that thats funny) to be honest I was expecting someone to say "it's not the end of the world you're lucky to be getting a new car when there's famine in the world" The more I've thought about it the more annoyed I am with the salesman I spoke to on the phone who said "it could be in tomorrow or it could be after the 6th who knows" Surely SOMEONE SOMEWHERE knows when it's due and why has it been held up? Fair enough it's been delayed but no-one can tell me until when, I dont even have a date thats real They said 6th which is Sunday before Bank Holiday Monday so it's gonna be Tuesday innit? Is it too early to ring Honda and ask if they can give me a solid date?

2nd May 2007, 11:33	#34 (permalink)
Guinness Valve Cap Join Date: 23rd April 2007 Location: Middle Earth Posts: 22 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I wasn't united with my pilot for 3 weeks after I was registered. My date for arrival kept on being put back. The problem appears to be the logistics (delivery) company. To be fair to the dealers, they would appear to have no more control or information than you or I. When I did arrive my pilot wrote a firm but fair letter to the dealer mentioning things like lost warranty/road fund tax/interest on payment etc. They have asked if they can send a copy of the letter to Honda (my pilot says yes!!). If we all do this maybe Honda will get the point. Maybe someone can set up a poll here (my pilot doesn't know how!) to assess how late spacecraft are arriving after the promised date and/or registration. In the meantime - plan your negotiations for freebies/cash back etc.

2nd May 2007, 22:07	#35 (permalink)
CTSGT Valve Cap Join Date: 1st May 2007 Posts: 2 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Going down to my local Honda dealer tomorrow to place an order for a Type S GT I-CTDI. When I spoke with him on Saturday I explained that I have a trip to Spain booked for the 27th June and that I would like the car delivered by that date in order that I can take it. He assured me that delivery was possible by that time. Now since reading various reports on this forum re delayed delivery I am begining to doubt whether I would get the car in time. I take it that there is very little dealer stock and most production is sold order as it rolls off.

2nd May 2007, 22:34	#36 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 672 Thanks: 3 Thanked 0 Times in 0 Posts iTrader: (0)	Basically they just can't make them quick enough for the dealers to sell them.

2nd May 2007, 23:15	#37 (permalink)
Guinness Valve Cap Join Date: 23rd April 2007 Location: Middle Earth Posts: 22 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	CTSGT - if the dealer is so confident negotiate a good loaner should your new craft not arrive on time. My pilot rode around in a CRV for almost 3 weeks waiting for the logistics people to deliver me.

3rd May 2007, 00:02	#38 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 614 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Date has been put back again to the 10th May now, I always knew the 6th wasnt realistic as it's a Sunday before bank holiday. Oh great it's midnight and my countdown timer has just told me it's CIVIC DAY Smiley face I cancelled it and said "no it bloody aint"