Delivery time Fuming...!!!! - Page 4

Maldax · 9th May 2007, 07:21

Quote:

Originally Posted by Roger Stone

We asked the salesman for a price as we are paying in cash - He said he would only give us a price if we agreed to buy there and then!

I can't get over that! 'I will only tell you how much if you agree to buy it before I tell you!' the arrogance of it!

Sorry to hear your having even more hasssle Obo!!! get in there and give them absolute hell sound like a total bunch of t*****s

I would put money on them not doing anything about the reg transfer till your car turned up. the fact they have had enough details to do it for ages does not come into it.

The car arrived and someone open up a book to see who it was for then then found out they needed to do it

Bog · 9th May 2007, 07:39

Quote:

Originally Posted by Roger Stone

Lets hope Honda Bristol read this!!!!!!!!

The salesmans name started with J!!!!!!!

They must be doing v well to turn away 35k of business!!!!!

Why don't you just name and shame him! After what can he do, you have not said anything that is not true.

Bog · 9th May 2007, 07:45

Simple really, the others are just standard cars with sportier engines, but CTR is a spacship with the best cockpit in it's class and a bigger warp drive under the bonnet!

Obo · 9th May 2007, 09:22

Mal, I told them weeks ago that both my parents and a friend had delays due to plate transfers. When I bought this up yesterday I was told that they cannot do the transfer until they have the car as if it went through quickly my car would be illegal as the plate is not correct. My mum had hers sent off 2 weeks in advance by ford so I'm convinced this is not true.

Any info on this from anyone who knows anything about the DVLA would be much appreciated.

Roger I dealt with someone there who's name began with a J he was the one who said "who knows" when I asked when the car was likely to be in!

romatic · 9th May 2007, 09:46

Oh Obo, I'm so sorry. As they say in Italy, paziensa. The private number is an added complication. I had a private reg on an Alfa Romeo 164 3 litre (happy days) and transferred it myself onto the next car. Never again. I just let it go two cars ago. Not worth the hassle. The reg spelled my name perfectly too. As luck would have it the first two letters on my new Civ's reg are my initials, so I regard that as a sign that I was meant to have it. Anyway, it looks as if you have reached the end of your tether, praising the Focus ST 170 indeed. You naughty girl!

But it's understandable given the lies and incompetence of the dealers (stealers as Charles Harding would say.) The arrival of your Civic is getting closer, so you will have to somehow find more patience from somewhere. You have no choice. But trust me, that car is sooooo worth waiting for.

Obo · 9th May 2007, 09:54

Romantic, it isnt the delay thats causing the problem

I fully expected the plate to cause a problem I even raised the issue on here, I toldabout 3 people at the dealer that I expected a problem

I am not naive enough to believe that the ETA was set in stone

I AM however utterly disgusted with the fact that I have never been called to tell me the delays, I was promised ONCE again that the car would be ready today or tomorrow so I rang yesterday only to be told by the 3rd salesman to be dealing with my sale now, that he wasnt aware I had been told that PLUS its his day off today!

I'm sick of the whole lot to be honest and I regret not going for another Focus, if I treated my customers like this not only would they tell me where to stick the PC they'd probably come round and do the honors for me SIDEWAYS!

romatic · 9th May 2007, 10:09

Obo, once you get the Civic you will (eventually) be able to put this whole sorry episode behind you. And it truly is a sorry episode. You'll have to let things run their course and get on with what you are supposed to be doing. Just be thankful you are a lucky girl and count your blessings. In the meantime we are all rooting for you here on this forum.

TTDegs · 9th May 2007, 10:43

Obo

Really gutted for you, I can understand how you are feeling

It's bad enough that your Civ is delayed - at least it will turn up eventually.

But the real issue here is the level of care (or more to the point lack of) which the dealer is showing you.

It does not take a great deal of common customer commitment at the dealer to think "hmmmm. this customer has been chasing, and I've got some news. Perhaps it would be a good idea to call them"

Or even
"hmmm. I'm new to this order, it's been passed on to me. Perhaps I should contact the buyer to let them know"

Unfortunately, there is only one lesson to be learnt from this sorry debacle Obo, and I'm fairly sure you've got that

Never, ever, ever, have anything to do with this dealership again once you have the keys in your hand.

Unless it's to write a stinking letter of complaint to them

Obo · 9th May 2007, 10:46

You've hit the nail on the head TT this is EXACTLY my problem!

The other day when my dad said the 3rd salesman to deal with the sale had not called to introduce himself the manager said "Shaun rang the other day and he was sat next to him" (Shaun being the original salesman). This is the level of customer service I am dealing with it's hilarious!

Obo · 9th May 2007, 15:07

Bristol Honda have gone some way to redeeming themselves I have been offered the City Pack gratis as a goodwill gesture and they are gonna try and get the DVLA to push things through .... might be tomorrow but might not be until next week but at least I know they are actually concerned with my business. Its not about getting something for nothing or using the situation to my advantage as I'm not that materialistic it's about their customer care levels!

Right I'm off to calm down my customers I have put off today while I waited in for phone calls!

apemonkeyman · 9th May 2007, 15:20

Sounds like a result. Let's hope fitting the City Pack doesn't cause any further delay!

Obo · 9th May 2007, 15:24

Quote:

Originally Posted by apemonkeyman

Sounds like a result. Let's hope fitting the City Pack doesn't cause any further delay!

Well I'm now aiming for the 16th regardless it shouldnt be ANY longer than that so that should give them plenty of time! As long as I know definately I will get it on or before that day I will be AOK with that...

I'm sure I've developed a stomach ulcer from all the excitement one day I'm getting it the next I'm not it's doing my migraines the world of good

I've just developed hypocondria too

Countdown begins ... again

152 hours to go

romatic · 9th May 2007, 15:25

It seems to me that the dealers may have been visiting this site! Slightly better news then Obo. Maybe next week then. Fingers crossed!

Obo · 9th May 2007, 15:29

Quote:

Originally Posted by romatic

It seems to me that the dealers may have been visiting this site! Slightly better news then Obo. Maybe tomorrow. Fingers crossed!

I'm not expecting it to come this week now so I can forget about it again now. I'm aiming for next Thursday and if it comes before its a BONUS!

czechplastik · 9th May 2007, 16:03

Thats good of them to throw in extras, but if they treat everyone the way they have treated you they must make little money...

apemonkeyman · 9th May 2007, 16:26

Quote:

Originally Posted by czechplastik

Thats good of them to throw in extras, but if they treat everyone the way they have treated you they must make little money...

I think they must make plenty of money to cover something like a City Pack - basically it's floor mats & some stick on plastic protectors as far as I can tell. Not exactly going to cost much other than the labour to stick it all on & if they have a bloke sat on his arse for half an hour then fitting that'll keep him out of trouble.

£500 extra = happier bunny for minimum dosh.

Result on both sides.

Obo · 9th May 2007, 16:47

The full city pack is side front & rear protectors floor mats plus parking sensors, retail price is £1000 but I would imagine as the monkeyman says it's very little time to fit the stick on bits (which with my bf the door protectors alone are worth their weight in gold) and the markup on it is massive.

I was already getting the mats as part of the original deal but to be honest it's not about what I can or cant get for nothing it's about them aknowledging they are at fault.

Perhaps some people just accept being lied to and not being kept in the loop but I'm not prepared to be treated like that as I wouldnt treat my customers that way!

As of today theyre trying to sort it and I'm now giving them the benefit of the doubt after speaking to the manager I think it will be ok

apemonkeyman · 9th May 2007, 16:57

Sorry, didn't see that listed on www.honda-access.com - just showed mats & protectors -- oops, just checked again... there they are - my bad! Even more of a result then!! (if you wanted it that is!

)

Quote:

Originally Posted by Obo

I was already getting the mats as part of the original deal but to be honest it's not about what I can or cant get for nothing it's about them aknowledging they are at fault.

I would say they are acknowledging a ***** up to throw that lot in.

Quote:

Originally Posted by Obo

Perhaps some people just accept being lied to and not being kept in the loop but I'm not prepared to be treated like that as I wouldnt treat my customers that way!

As of today theyre trying to sort it and I'm now giving them the benefit of the doubt after speaking to the manager I think it will be ok

Big bug bear of mine are liars, especially ones who are being trusted with your cash/order.

It's only right of them to compensate you for your troubles. Hopefully they will think to provide you with spotless service for the remainder of their dealings with you, prompting you to provide glowing updates on them from this point on, otherwise I would expect readers of this thread to avoid them at all costs in future.

czechplastik · 9th May 2007, 16:58

does the city back not have the blue lights?

**EDIT** ignore above! Just checked!

Obo · 9th May 2007, 17:07

From Honda site

I'm more than happy with this pack as the door protectors are absolutely essential with my boyfriend!

9th May 2007, 09:46	#65 (permalink)
romatic Supporter Locking Wheelnut Join Date: 30th March 2007 Location: Glasgow Posts: 133 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Hellfire and damnation. Oh Obo, I'm so sorry. As they say in Italy, *paziensa.* The private number is an added complication. I had a private reg on an Alfa Romeo 164 3 litre (happy days) and transferred it myself onto the next car. Never again. I just let it go two cars ago. Not worth the hassle. The reg spelled my name perfectly too. As luck would have it the first two letters on my new Civ's reg are my initials, so I regard that as a sign that I was meant to have it. Anyway, it looks as if you have reached the end of your tether, praising the Focus ST 170 indeed. You naughty girl! But it's understandable given the lies and incompetence of the dealers (stealers as Charles Harding would say.) The arrival of your Civic is getting closer, so you will have to somehow find more patience from somewhere. You have no choice. But trust me, that car is sooooo worth waiting for.

9th May 2007, 10:09	#67 (permalink)
romatic Supporter Locking Wheelnut Join Date: 30th March 2007 Location: Glasgow Posts: 133 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Patience Obo, once you get the Civic you will (eventually) be able to put this whole sorry episode behind you. And it truly is a sorry episode. You'll have to let things run their course and get on with what you are supposed to be doing. Just be thankful you are a lucky girl and count your blessings. In the meantime we are all rooting for you here on this forum.

9th May 2007, 15:25	#73 (permalink)
romatic Supporter Locking Wheelnut Join Date: 30th March 2007 Location: Glasgow Posts: 133 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	It seems to me that the dealers may have been visiting this site! Slightly better news then Obo. Maybe next week then. Fingers crossed! Last edited by romatic; 9th May 2007 at 15:42.

9th May 2007, 16:47	#77 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 614 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	The full city pack is side front & rear protectors floor mats plus parking sensors, retail price is £1000 but I would imagine as the monkeyman says it's very little time to fit the stick on bits (which with my bf the door protectors alone are worth their weight in gold) and the markup on it is massive. I was already getting the mats as part of the original deal but to be honest it's not about what I can or cant get for nothing it's about them aknowledging they are at fault. Perhaps some people just accept being lied to and not being kept in the loop but I'm not prepared to be treated like that as I wouldnt treat my customers that way! As of today theyre trying to sort it and I'm now giving them the benefit of the doubt after speaking to the manager I think it will be ok Last edited by Obo; 9th May 2007 at 16:50.

9th May 2007, 16:58	#79 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,726 Thanks: 0 Thanked 3 Times in 3 Posts iTrader: (0)	does the city back not have the blue lights? EDIT ignore above! Just checked! Last edited by czechplastik; 9th May 2007 at 17:03.


This thread is about: Fuming...!!!!, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; Originally Posted by Roger Stone We asked the salesman for a price as we are paying in cash - He said he would only give ...

9th May 2007, 07:45	#63 (permalink)
Bog Supporter Magic Rear Seat Join Date: 5th October 2006 Location: Romford, Essex Posts: 898 Thanks: 0 Thanked 3 Times in 3 Posts iTrader: (0)	Simple really, the others are just standard cars with sportier engines, but CTR is a spacship with the best cockpit in it's class and a bigger warp drive under the bonnet!

9th May 2007, 09:22	#64 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 614 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Mal, I told them weeks ago that both my parents and a friend had delays due to plate transfers. When I bought this up yesterday I was told that they cannot do the transfer until they have the car as if it went through quickly my car would be illegal as the plate is not correct. My mum had hers sent off 2 weeks in advance by ford so I'm convinced this is not true. Any info on this from anyone who knows anything about the DVLA would be much appreciated. Roger I dealt with someone there who's name began with a J he was the one who said "who knows" when I asked when the car was likely to be in!

9th May 2007, 09:54	#66 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 614 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Romantic, it isnt the delay thats causing the problem I fully expected the plate to cause a problem I even raised the issue on here, I toldabout 3 people at the dealer that I expected a problem I am not naive enough to believe that the ETA was set in stone I AM however utterly disgusted with the fact that I have never been called to tell me the delays, I was promised ONCE again that the car would be ready today or tomorrow so I rang yesterday only to be told by the 3rd salesman to be dealing with my sale now, that he wasnt aware I had been told that PLUS its his day off today! I'm sick of the whole lot to be honest and I regret not going for another Focus, if I treated my customers like this not only would they tell me where to stick the PC they'd probably come round and do the honors for me SIDEWAYS!

9th May 2007, 10:43	#68 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,634 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Obo Really gutted for you, I can understand how you are feeling It's bad enough that your Civ is delayed - at least it will turn up eventually. But the real issue here is the level of care (or more to the point lack of) which the dealer is showing you. It does not take a great deal of common customer commitment at the dealer to think "hmmmm. this customer has been chasing, and I've got some news. Perhaps it would be a good idea to call them" Or even "hmmm. I'm new to this order, it's been passed on to me. Perhaps I should contact the buyer to let them know" Unfortunately, there is only one lesson to be learnt from this sorry debacle Obo, and I'm fairly sure you've got that Never, ever, ever, have anything to do with this dealership again once you have the keys in your hand. Unless it's to write a stinking letter of complaint to them

9th May 2007, 10:46	#69 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 614 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	You've hit the nail on the head TT this is EXACTLY my problem! The other day when my dad said the 3rd salesman to deal with the sale had not called to introduce himself the manager said "Shaun rang the other day and he was sat next to him" (Shaun being the original salesman). This is the level of customer service I am dealing with it's hilarious!

9th May 2007, 15:07	#70 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 614 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Bristol Honda have gone some way to redeeming themselves I have been offered the City Pack gratis as a goodwill gesture and they are gonna try and get the DVLA to push things through .... might be tomorrow but might not be until next week but at least I know they are actually concerned with my business. Its not about getting something for nothing or using the situation to my advantage as I'm not that materialistic it's about their customer care levels! Right I'm off to calm down my customers I have put off today while I waited in for phone calls!

9th May 2007, 15:20	#71 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 672 Thanks: 3 Thanked 0 Times in 0 Posts iTrader: (0)	Sounds like a result. Let's hope fitting the City Pack doesn't cause any further delay!

9th May 2007, 16:03	#75 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,726 Thanks: 0 Thanked 3 Times in 3 Posts iTrader: (0)	Thats good of them to throw in extras, but if they treat everyone the way they have treated you they must make little money...

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