Delivery time Fuming...!!!!

Obo · 30th April 2007, 18:25

Right now I'm about as p***ed off as I can be. Honda Bristol (Cribbs Causeway) whose praises I have been singing have let me down!

I was told in March the car WOULD be in today 30th April although I'd set my heart on this date I knew it may change from reading on here, however when I didnt hear from them last week I assumed everything was ok and that it was on for today.

Two weeks ago I rang the dealer to be told by the guy I dealt with that he is no longer in sales and that my sale had been passed on to someone else, he said for me to take my V5 etc up for the plate transfer and he'd introduce me to my new salesman. Didnt happen as he couldnt find him so I still didnt know who I was dealing with however the original guy said he would keep an eye on it and he'd have me "in the car by the end of the month". I took this with a pinch of salt and still aimed for today.

I've heard nothing from them since, today I rang them as I was expecting a call that didnt come and was told that it has an ETA of 6th May...WHY THE **** WAS I NOT TOLD THIS????? Why have I had to ring them to find this out? Had I not rang today would they have called me at all considering I was expecting to pick the car up Wednesday/Thursday?

The salesman who it has been passed on to is off today however the original one "has his finger on the pulse" whatever the hell that means, obviously it doesnt mean he will ring me if there's a delay! I didnt speak to him this time but I did let it be known I am absolutely fuming about this as I couldve bought the car closer to home but liked the salesman who is no longer dealing with me and who didnt bother to tell me he no longer was dealing with me.

Obviously I'm not stupid enough to believe the date is set in stone however I do expect to be informed when spending nearly 19 grand on a car that the date has been put back and not have to ring them the day its due to be told its not in. Oh and I bet when it does come i they'll **** up the plate transfer too!

I dont know whether to cry or break something I really had my heart set on this week since I hadnt heard any different! I wont have it for the bank holiday weekend now

Sorry for the long post but I'm really angry and need to get it off my chest

TTDegs · 30th April 2007, 18:28

no need to apologise Obo - think everyone in here would be feeling the same way too in your shoes

give em hell, explain all the inconvenience it's caused you and ask them how they expect to retain you custom for future servicing etc.

Obo · 30th April 2007, 18:33

Quote:

Originally Posted by TTDegs

no need to apologise Obo - think everyone in here would be feeling the same way too in your shoes

give em hell, explain all the inconvenience it's caused you and ask them how they expect to retain you custom for future servicing etc.

Thanks TT! I have told them that I wish I'd bought it closer to home. What wound me up most was the bloke I spoke to kept saying "well I cant comment on that cos I'm not dealing with it!" I am expecting a phonecall in the morning from the salesman, who's head I shall rip off. The bloke I spoke to said "of course it may come in tomorrow who knows?" WHY have these ETA's if they're that flakey?

okehciv · 30th April 2007, 18:35

Am so sorry for you obo, likeTT says give it to them when next you speak

TTDegs · 30th April 2007, 18:35

Quote:

Originally Posted by Obo

Thanks TT! I have told them that I wish I'd bought it closer to home. What wound me up most was the bloke I spoke to kept saying "well I cant comment on that cos I'm not dealing with it!" I am expecting a phonecall in the morning from the salesman, who's head I shall rip off. The bloke I spoke to said "of course it may come in tomorrow who knows?" WHY have these ETA's if they're that flakey?

welcome

"of course it may come in tomorrow who knows?"
errr - PDI usually takes a couple of days after it gets to the dlr...

czechplastik · 30th April 2007, 18:38

Hey Obo, sorry to hear that. Get stuck into them girl!

apemonkeyman · 30th April 2007, 18:39

Plug them for freebies - maybe servicing?

Obo · 30th April 2007, 18:47

Thanks guys

They've already had it both barrels day and are gonna get the same tomorrow, dont want free servicing wont be taking it back there again... at least thats how I feel right now I'll calm down later! I definately want a spare wheel now!

I know it's not the end of the world but I'm mighty p'eed off right now

P.o.s.s · 30th April 2007, 18:54

Really feel for you.....not much else to say

That customer service is just not good enough - you need to push for compensation in the form of freebies.

Make sure you find another dealership for your services.

and lastly get yourself some chocolate and wine.....

JoeyF · 30th April 2007, 18:55

What a set of utter muppets!! (I was going to put things in a more harsh manner, but I will leave that to you Obo!)
Lock and load girl give em both barrells tomorrow aswell!

thiswilldo · 30th April 2007, 19:00

About a month after I took delivery of my car, Honda UK phoned me to ask if everything was ok. If you get a call from them, thats your chance to give them your thoughts.
If they want to constantly improve, they should welcome your feedback.

apemonkeyman · 30th April 2007, 19:25

Quote:

Originally Posted by Obo

Thanks guys

They've already had it both barrels day and are gonna get the same tomorrow, dont want free servicing wont be taking it back there again... at least thats how I feel right now I'll calm down later! I definately want a spare wheel now!

I know it's not the end of the world but I'm mighty p'eed off right now

You can either shout & scream & leave there with nothing more than a sore throat or you can negotiate & hopefully get some freebies.

Nowt is gonna get you your car any quicker tho.

mac · 30th April 2007, 19:42

It's only a week, it could've been worse - although that's no consolation whilst you're annoyed. ETA's are, by default, estimated, so there's going to be some movement in it. That the new salesman said he'd get you the car by the end of the month is no great crime, I checked several times after putting the deposit down for updates. On the plus side you've not only got (some, but not a lot as it's only a week out) bargaining power with freebies you'll also now have a May 07 car rather than an April 07 car.

And for the record, my experience with Honda Bristol was (and continues to be) excellent.

Maldax · 30th April 2007, 19:46

Dealers do seem to be forgetting that people do have other things to organise there could be insurance to sort out and you may have sold your car privately etc etc. It's not rocket science to have some common courtesy and keep you informed

Obo · 30th April 2007, 20:04

UPDATE :
I'm sure the dealer has seen this cos the original salesman just rang to apologise, I have to say he's a really nice bloke but that doesnt get me my car any quicker. Has said when they get it they will push it through quickly and yes it may be in tomorrow or it may be next week.

It's not that it's been put back it's that I havent been told and I had to ring them to find out!

TTDegs · 30th April 2007, 20:19

well fair play to him for doing that

Shame he's been taken off your order

I would still push them tomorrow - ultimately if it arrives there next Monday you're still going to be without a Civic until Wednesday.

And that's assuming they get the plate transfer sorted out...

Phone them tomorrow, and ask for commitment as to exactly how long it will be from when the car arrives there to when you get the keys.
And make sure that you specifically mention (again) the plate transfer.

If possible, have this conversation with the manager.

And then, put it all down in writing, and either send (or if possible, hand deliver) it to them so that there can be no more forgetfullness going on...

TTDegs · 30th April 2007, 20:21

PS - yes, ETA is Estimated.

But it's not unreasonable to expect that on the ETA date someone at the dlrship might not go "hang on, weren't we due a delivery today?"

Or more to the point -
"Hang on - we're supposed to be delivering a Civic today, shouldn't it have been here last week so we could PDI it?"

ben hinkley · 30th April 2007, 20:33

Quote:

Originally Posted by apemonkeyman

Plug them for freebies - maybe servicing?

Or plug them into the mains maybe.
Sorry to hear your problems obo.

Obo · 30th April 2007, 20:34

Unfortunately for me the original salesman has been promoted but he is in charge of stock now so will know exactly when the car is in and will keep me informed.

The worst thing was that I wasnt ever told it would be late only it might be sooner than expected. If I'd originally been told it might be put back it wouldnt be so bad I think the biggest problem is that the original salesman probably got the commisson and the one who's dealing with it now doesnt care either way.

I am still expecting a call from the new salesman tomorrow as I think he shouldve called to introduce himself when it was first passed to him! This and the fact that I wasnt told is my 2 main gripes obviously I wouldve been disappointed if I'd been told last week but I wouldnt have been as p***ed off as I am today especially as I had to ring them to get a new ETA on the day the car was due!

czechplastik · 30th April 2007, 23:29

At least he's being pleasant and apologetic with you. Sorry you're so angry, was picking up excited vibes from you over the last few days, hopefully you won't have to wait much longer. Chin up girl!

30th April 2007, 18:25	#1 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 615 Thanks: 0 Thanked 0 Times in 0 Posts	Fuming...!!!! Right now I'm about as p*ed off as I can be. Honda Bristol (Cribbs Causeway) whose praises I have been singing have let me down! I was told in March the car WOULD be in today 30th April although I'd set my heart on this date I knew it may change from reading on here, however when I didnt hear from them last week I assumed everything was ok and that it was on for today. Two weeks ago I rang the dealer to be told by the guy I dealt with that he is no longer in sales and that my sale had been passed on to someone else, he said for me to take my V5 etc up for the plate transfer and he'd introduce me to my new salesman. Didnt happen as he couldnt find him so I still didnt know who I was dealing with however the original guy said he would keep an eye on it and he'd have me "in the car by the end of the month". I took this with a pinch of salt and still aimed for today. I've heard nothing from them since, today I rang them as I was expecting a call that didnt come and was told that it has an ETA of 6th May...WHY THE WAS I NOT TOLD THIS????? Why have I had to ring them to find this out? Had I not rang today would they have called me at all considering I was expecting to pick the car up Wednesday/Thursday? The salesman who it has been passed on to is off today however the original one "has his finger on the pulse" whatever the hell that means, obviously it doesnt mean he will ring me if there's a delay! I didnt speak to him this time but I did let it be known I am absolutely fuming about this as I couldve bought the car closer to home but liked the salesman who is no longer dealing with me and who didnt bother to tell me he no longer was dealing with me. Obviously I'm not stupid enough to believe the date is set in stone however I do expect to be informed when spending nearly 19 grand on a car that the date has been put back and not have to ring them the day its due to be told its not in. Oh and I bet when it does come i they'll ** up the plate transfer too! I dont know whether to cry or break something I really had my heart set on this week since I hadnt heard any different! I wont have it for the bank holiday weekend now Sorry for the long post but I'm really angry and need to get it off my chest Last edited by Obo; 30th April 2007 at 18:28.

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This thread is about: Fuming...!!!!, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; Right now I'm about as p*ed off as I can be. Honda Bristol (Cribbs Causeway) whose praises I have been singing have let me down! ...

30th April 2007, 18:28	#2 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 1 Time in 1 Post	no need to apologise Obo - think everyone in here would be feeling the same way too in your shoes give em hell, explain all the inconvenience it's caused you and ask them how they expect to retain you custom for future servicing etc.

30th April 2007, 18:35	#4 (permalink)
okehciv Supporter Magic Rear Seat Join Date: 21st January 2007 Location: shaw gtr manchester Posts: 938 Thanks: 5 Thanked 4 Times in 4 Posts	Am so sorry for you obo, likeTT says give it to them when next you speak

30th April 2007, 18:38	#6 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,500 Thanks: 0 Thanked 0 Times in 0 Posts	Hey Obo, sorry to hear that. Get stuck into them girl!

30th April 2007, 18:39	#7 (permalink)
apemonkeyman Supporter Magic Rear Seat Join Date: 2nd February 2007 Location: Gloucester Posts: 656 Thanks: 0 Thanked 0 Times in 0 Posts	Plug them for freebies - maybe servicing?

30th April 2007, 18:47	#8 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 615 Thanks: 0 Thanked 0 Times in 0 Posts	Thanks guys They've already had it both barrels day and are gonna get the same tomorrow, dont want free servicing wont be taking it back there again... at least thats how I feel right now I'll calm down later! I definately want a spare wheel now! I know it's not the end of the world but I'm mighty p'eed off right now

30th April 2007, 18:54	#9 (permalink)
P.o.s.s Supporter Wheelnut Join Date: 10th February 2007 Posts: 63 Thanks: 0 Thanked 0 Times in 0 Posts	Really feel for you.....not much else to say That customer service is just not good enough - you need to push for compensation in the form of freebies. Make sure you find another dealership for your services. and lastly get yourself some chocolate and wine.....

30th April 2007, 18:55	#10 (permalink)
JoeyF Supporter Triangular Exhaust Join Date: 23rd October 2006 Location: Rotherham, South Yorkshire Posts: 378 Thanks: 0 Thanked 0 Times in 0 Posts	What a set of utter muppets!! (I was going to put things in a more harsh manner, but I will leave that to you Obo!) Lock and load girl give em both barrells tomorrow aswell!

30th April 2007, 19:00	#11 (permalink)
thiswilldo Supporter Locking Wheelnut Join Date: 27th June 2006 Location: Plymouth. UK. Posts: 114 Thanks: 0 Thanked 1 Time in 1 Post	About a month after I took delivery of my car, Honda UK phoned me to ask if everything was ok. If you get a call from them, thats your chance to give them your thoughts. If they want to constantly improve, they should welcome your feedback.

30th April 2007, 19:42	#13 (permalink)
mac Valve Cap Join Date: 25th September 2006 Posts: 47 Thanks: 0 Thanked 0 Times in 0 Posts	It's only a week, it could've been worse - although that's no consolation whilst you're annoyed. ETA's are, by default, estimated, so there's going to be some movement in it. That the new salesman said he'd get you the car by the end of the month is no great crime, I checked several times after putting the deposit down for updates. On the plus side you've not only got (some, but not a lot as it's only a week out) bargaining power with freebies you'll also now have a May 07 car rather than an April 07 car. And for the record, my experience with Honda Bristol was (and continues to be) excellent.

30th April 2007, 19:46	#14 (permalink)
Maldax Supporter Rocketship door handle Join Date: 12th June 2006 Location: Reading, Berks Posts: 1,050 Thanks: 0 Thanked 0 Times in 0 Posts	Dealers do seem to be forgetting that people do have other things to organise there could be insurance to sort out and you may have sold your car privately etc etc. It's not rocket science to have some common courtesy and keep you informed

30th April 2007, 20:04	#15 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 615 Thanks: 0 Thanked 0 Times in 0 Posts	UPDATE : I'm sure the dealer has seen this cos the original salesman just rang to apologise, I have to say he's a really nice bloke but that doesnt get me my car any quicker. Has said when they get it they will push it through quickly and yes it may be in tomorrow or it may be next week. It's not that it's been put back it's that I havent been told and I had to ring them to find out!

30th April 2007, 20:19	#16 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 1 Time in 1 Post	well fair play to him for doing that Shame he's been taken off your order I would still push them tomorrow - ultimately if it arrives there next Monday you're still going to be without a Civic until Wednesday. And that's assuming they get the plate transfer sorted out... Phone them tomorrow, and ask for commitment as to exactly how long it will be from when the car arrives there to when you get the keys. And make sure that you specifically mention (again) the plate transfer. If possible, have this conversation with the manager. And then, put it all down in writing, and either send (or if possible, hand deliver) it to them so that there can be no more forgetfullness going on...

30th April 2007, 20:21	#17 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 1 Time in 1 Post	PS - yes, ETA is Estimated. But it's not unreasonable to expect that on the ETA date someone at the dlrship might not go "hang on, weren't we due a delivery today?" Or more to the point - "Hang on - we're supposed to be delivering a Civic today, shouldn't it have been here last week so we could PDI it?"

30th April 2007, 20:34	#19 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 615 Thanks: 0 Thanked 0 Times in 0 Posts	Unfortunately for me the original salesman has been promoted but he is in charge of stock now so will know exactly when the car is in and will keep me informed. The worst thing was that I wasnt ever told it would be late only it might be sooner than expected. If I'd originally been told it might be put back it wouldnt be so bad I think the biggest problem is that the original salesman probably got the commisson and the one who's dealing with it now doesnt care either way. I am still expecting a call from the new salesman tomorrow as I think he shouldve called to introduce himself when it was first passed to him! This and the fact that I wasnt told is my 2 main gripes obviously I wouldve been disappointed if I'd been told last week but I wouldnt have been as p***ed off as I am today especially as I had to ring them to get a new ETA on the day the car was due!

30th April 2007, 23:29	#20 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,500 Thanks: 0 Thanked 0 Times in 0 Posts	At least he's being pleasant and apologetic with you. Sorry you're so angry, was picking up excited vibes from you over the last few days, hopefully you won't have to wait much longer. Chin up girl!