Dealers Dealer visit.

czechplastik · 1st June 2007, 16:21

Went down to Agnew Honda in Belfast after work this afternoon. As mentioned in another thread I've been worrying about my front suspension/shocks etc which have been making some very unusual noises. I originally tried to get 'Downeys' Honda in Newtownards (where I bought the car) to look at it but they said they couldn't do so until Monday. Despite my protests that the car might try and kill me before then.

Anyhoo, out came the yellow pages and the number for Agnew. Spoke to the service manager, explained my concerns. 'No problem' said he, 'Come on down after work and we'll take a look at it, one of our technicians will go out for a drive with you and pick up on any problems'. 'excellent' said I!

Went down after work and spoke to one of the service assistants, took all my details and had a look round the car, asked if he could drive it around the yard. Came back a short time later, said it didn't sound 100% and they would hoist up up and have a look at it. Front shocks are a bit dodgy, need replacing at first service, explains the slightly unusual handling of late. No harm will come to me before the service, checked air pressure etc, hunky dory.

I've been looking to top up the oil recently, as mentioned in another thread. I asked him what oil to put in it (best from the horses mouth etc), he said they checked the oil and had put 2litres in already. Apparently mine is thirsty. I asked how much I owed them and was told 'not to worry about it!'. Great!

Lots of lovely Type R's and S's about, had a look at the new CR-V whilst they looked at the car. When I got the car back I asked about fitting the rear spoiler to my 5 door. He said the actual part that goes onto the R will not fit the 5 door but Honda have made a pseudo spoiler that fits onto the current 5 door spoiler. It's simply glued in place and they have fitted quite a few already. He will ring me tomorrow with a price inc. painting and fitting. Will also obtain the part number for everyone here

result! Another question answered!

Overall I had great service, staff were polite, interested and worked quickly. Pursuaded me to use them when service time comes around!

Bungle · 1st June 2007, 16:34

Excellent service, some other dealers could learn a lesson there!

TTDegs · 1st June 2007, 17:17

sounds like a fantastic result all round - nice one CP!

moocowuk · 1st June 2007, 17:56

I think I might actually drive to Belfast the next time I want anything done!! Beat's London hands down - and I'm sure my mum would love to see me!

Bog · 1st June 2007, 18:44

See that's how you get customers and keep them! Very basic stuff, but it's put a big smile on our CP's mush and he's now telling the world! (Well the Civinfo World).

Charles_Harding · 2nd June 2007, 12:19

If only the other stealers would, listen and learn eh?

......and there are a lot of dodgy ones out there!

"Love make the world go round, but brandy makes it go round faster!"

Charles H.

madasadad · 2nd June 2007, 14:44

CP, sounds like Agnews have rightly impressed, when I was shopping around, Agnews seemed to run a good operation, however when I started to talk money with the salesman, he started the "must talk to my boss" rubbish that most salesman go through. Put me off completley.
It was however excellent service you got when they checked the oil for you. I would however be VERY concerned that since the last time you checked your oil it needed 2 litres!
Mine used 3/4 litre in 5000miles, and was about 3/4 of the way down the dipstick. Whilst it probably is not a linear relationship between oil volume and level on dipstick, due to shape of the sump etc, 2 litres added must have meant the level was off the scale, so to speak.
I would doubt that you needed 2 litres, however full marks to them for checking and topping up and not charging. Its good to hear of some good Customer Service for a change. How far are you away from your first service, and any ideas how much it will cost? I saw on another thread that the 5 year Happiness deal has been introduced for the Diesels, however only to ones registered after 1st May. I'm going to be talking to my dealer on Monday to see if this is the case. Hope not!.

sprkeh · 2nd June 2007, 15:46

Told ya CP! Agnew Honda are great, if anyone is thinking of buying a new, or used for that matter, civic I couldn't recommend them enough, Nigel is the man to speak to madasadad he bent over backwards to make sure I got my car early and that it was 100% perfect. I will be going to them for my next car without a doubt.

czechplastik · 2nd June 2007, 17:06

I knew I needed oil, it was just above the min level so it was safe, thats why I asked what I should put in it!

madasadad · 2nd June 2007, 20:07

Fair 'nuff CP.
I called into Downeys and asked for Civic Diesel oil and they gave me the Castrol 0-30 Long life fully synthetic stuff, in a neat refill pack which velcros to the inside of the boot and contains 2 each of, gloves, dipstick wipe, and refill funnel. Bargain at £11.99 I thought. Did you ever find out what they filled it with, for future reference?

QB@_Q · 2nd June 2007, 22:50

can I have address of that dealer

because I was in my steeler today and I hate t so much

(Saltmarine

). Maby it will be easier for me to go to Belfast which is 30 miles away and has exellent dealer

czechplastik · 3rd June 2007, 05:29

Quote:

Originally Posted by QB@_Q

can I have address of that dealer

because I was in my steeler today and I hate t so much

(Saltmarine

). Maby it will be easier for me to go to Belfast which is 30 miles away and has exellent dealer

They're on the Boucher Road, Belfast. Easy to find! Why do you dislike saltmarine so much?!

Kremmen · 3rd June 2007, 07:47

Year after year Lexus come out top on customer satisfaction. My last car was a Lexus and I can understand why.

It is not difficult to listen to customers and attend to their vehicles properly without any hassle or apparent disinterest.

Honda could quite so easily sort out the rogue ones mentioned here and give Lexus some competition.

QB@_Q · 3rd June 2007, 12:02

Quote:

Originally Posted by czechplastik

They're on the Boucher Road, Belfast. Easy to find! Why do you dislike saltmarine so much?!

1. They said that 1.8 ES will cost 16000 but then there was 16500 on the contract and they cant change it because of the finance

2.I leave them original copy of insurance note to get the tax disk. They said I will get it in 3 days by post

but I didnt, after 1 week I rang to them and they said that they cant give me tax because I have wrong regestration nr and I have to change it

(I got the plates from them when I bought the car)

3. I didnt take insurance for the finance but last week I got letter which says that they will take every month Ł21 from my bank account

so I went to saltmarine yesterday with this letter and they just gave me tel nr to honda costumer service

In last 2 months I was in my steeler about 20 times

king_dongg · 24th April 2008, 20:44

when i went to buy my civic i went to agnews on boucher rd, the guy knew i was very interested in getting a typs s gt with a few upgrades ( 18" alloys, typr r grill) again as previoulsy said they guy kept going to speak to his manager about what he could do, the guy done this about 5 times, i got fed up and walked away, they had a type s for a grand more than a typs s gt, does that make sense to anyone?? the best place i went to was saltmarine in dungannon, the guy there michael was very very helpful and he bent over backwards for me, fantastic

i asked about getting a years road tax he said he could only do 6 months so i agreeded came back a week later to pick it up and he gave me a year as i asked, nice surprise, though at the moment im haveing issues with my alloys (see other thread)

Vet_2010 · 24th April 2008, 21:40

I'm a customer of Agnew's also and although we had a slight problem the dealer principle sorted that out to my satisfaction so I couldn't fault them either. I must say though that I find the parts department to be much more helpful and friendly than sales, which is quite ironic to be honest!
Downey's is pretty much on my door step but I got a better deal from Agnew's and I heard Downey's were supposed to be losing their Honda dealership soon

Still a very helpful bunch and I call in the odd time for any little things I'm looking for, far handier than travelling up to Belfast all the time!

king_dongg · 15th May 2008, 15:47

i take back what i have said about saltmarine, their service people are fine, but the guy im dealing (michael salt) with regarding my alloys (see my thread) are being a real pain, im getting extremly annoyed at them, they gave me the best price and extras for my civic but the whole aftersales care seems pretty poor, esp from the guy that seems to be part of the owner

1st June 2007, 16:21	#1 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,492 Thanks: 0 Thanked 0 Times in 0 Posts	Dealer visit. Went down to Agnew Honda in Belfast after work this afternoon. As mentioned in another thread I've been worrying about my front suspension/shocks etc which have been making some very unusual noises. I originally tried to get 'Downeys' Honda in Newtownards (where I bought the car) to look at it but they said they couldn't do so until Monday. Despite my protests that the car might try and kill me before then. Anyhoo, out came the yellow pages and the number for Agnew. Spoke to the service manager, explained my concerns. 'No problem' said he, 'Come on down after work and we'll take a look at it, one of our technicians will go out for a drive with you and pick up on any problems'. 'excellent' said I! Went down after work and spoke to one of the service assistants, took all my details and had a look round the car, asked if he could drive it around the yard. Came back a short time later, said it didn't sound 100% and they would hoist up up and have a look at it. Front shocks are a bit dodgy, need replacing at first service, explains the slightly unusual handling of late. No harm will come to me before the service, checked air pressure etc, hunky dory. I've been looking to top up the oil recently, as mentioned in another thread. I asked him what oil to put in it (best from the horses mouth etc), he said they checked the oil and had put 2litres in already. Apparently mine is thirsty. I asked how much I owed them and was told 'not to worry about it!'. Great! Lots of lovely Type R's and S's about, had a look at the new CR-V whilst they looked at the car. When I got the car back I asked about fitting the rear spoiler to my 5 door. He said the actual part that goes onto the R will not fit the 5 door but Honda have made a pseudo spoiler that fits onto the current 5 door spoiler. It's simply glued in place and they have fitted quite a few already. He will ring me tomorrow with a price inc. painting and fitting. Will also obtain the part number for everyone here result! Another question answered! Overall I had great service, staff were polite, interested and worked quickly. Pursuaded me to use them when service time comes around!

2nd June 2007, 22:50	#11 (permalink)
QB@_Q Wheelnut Join Date: 21st May 2007 Location: Coalisland - NI Posts: 56 Thanks: 0 Thanked 0 Times in 0 Posts	can I have address of that dealer because I was in my steeler today and I hate t so much (Saltmarine). Maby it will be easier for me to go to Belfast which is 30 miles away and has exellent dealer

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This thread is about: Dealer visit., it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; Went down to Agnew Honda in Belfast after work this afternoon. As mentioned in another thread I've been worrying about my front suspension/shocks etc which ...

1st June 2007, 16:34	#2 (permalink)
Bungle Rocketship door handle Join Date: 3rd July 2006 Location: SE London/Kent Posts: 1,217 Thanks: 0 Thanked 0 Times in 0 Posts	Excellent service, some other dealers could learn a lesson there!

1st June 2007, 17:17	#3 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 0 Times in 0 Posts	sounds like a fantastic result all round - nice one CP!

1st June 2007, 17:56	#4 (permalink)
moocowuk Supporter Wheelnut Join Date: 20th October 2006 Location: London Posts: 92 Thanks: 0 Thanked 0 Times in 0 Posts	I think I might actually drive to Belfast the next time I want anything done!! Beat's London hands down - and I'm sure my mum would love to see me!

1st June 2007, 18:44	#5 (permalink)
Bog Supporter Magic Rear Seat Join Date: 5th October 2006 Location: Romford, Essex Posts: 886 Thanks: 0 Thanked 0 Times in 0 Posts	See that's how you get customers and keep them! Very basic stuff, but it's put a big smile on our CP's mush and he's now telling the world! (Well the Civinfo World).

2nd June 2007, 12:19	#6 (permalink)
Charles_Harding Civinfo guru Join Date: 14th August 2006 Location: S.E. London Posts: 2,703 Thanks: 8 Thanked 1 Time in 1 Post	If only the other stealers would, listen and learn eh? ......and there are a lot of dodgy ones out there! *"Love make the world go round, but brandy makes it go round faster!"* Charles H.

2nd June 2007, 14:44	#7 (permalink)
madasadad Supporter Triangular Exhaust Join Date: 21st February 2007 Location: Carrickfergus Posts: 272 Thanks: 0 Thanked 0 Times in 0 Posts	CP, sounds like Agnews have rightly impressed, when I was shopping around, Agnews seemed to run a good operation, however when I started to talk money with the salesman, he started the "must talk to my boss" rubbish that most salesman go through. Put me off completley. It was however excellent service you got when they checked the oil for you. I would however be VERY concerned that since the last time you checked your oil it needed 2 litres! Mine used 3/4 litre in 5000miles, and was about 3/4 of the way down the dipstick. Whilst it probably is not a linear relationship between oil volume and level on dipstick, due to shape of the sump etc, 2 litres added must have meant the level was off the scale, so to speak. I would doubt that you needed 2 litres, however full marks to them for checking and topping up and not charging. Its good to hear of some good Customer Service for a change. How far are you away from your first service, and any ideas how much it will cost? I saw on another thread that the 5 year Happiness deal has been introduced for the Diesels, however only to ones registered after 1st May. I'm going to be talking to my dealer on Monday to see if this is the case. Hope not!.

2nd June 2007, 15:46	#8 (permalink)
sprkeh Locking Wheelnut Join Date: 5th May 2007 Location: Gods Own Land - Belfast Posts: 107 Thanks: 0 Thanked 0 Times in 0 Posts	Told ya CP! Agnew Honda are great, if anyone is thinking of buying a new, or used for that matter, civic I couldn't recommend them enough, Nigel is the man to speak to madasadad he bent over backwards to make sure I got my car early and that it was 100% perfect. I will be going to them for my next car without a doubt.

2nd June 2007, 17:06	#9 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,492 Thanks: 0 Thanked 0 Times in 0 Posts	I knew I needed oil, it was just above the min level so it was safe, thats why I asked what I should put in it!

2nd June 2007, 20:07	#10 (permalink)
madasadad Supporter Triangular Exhaust Join Date: 21st February 2007 Location: Carrickfergus Posts: 272 Thanks: 0 Thanked 0 Times in 0 Posts	Fair 'nuff CP. I called into Downeys and asked for Civic Diesel oil and they gave me the Castrol 0-30 Long life fully synthetic stuff, in a neat refill pack which velcros to the inside of the boot and contains 2 each of, gloves, dipstick wipe, and refill funnel. Bargain at £11.99 I thought. Did you ever find out what they filled it with, for future reference?

3rd June 2007, 07:47	#13 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 2,366 Thanks: 1 Thanked 6 Times in 6 Posts	Year after year Lexus come out top on customer satisfaction. My last car was a Lexus and I can understand why. It is not difficult to listen to customers and attend to their vehicles properly without any hassle or apparent disinterest. Honda could quite so easily sort out the rogue ones mentioned here and give Lexus some competition.

24th April 2008, 20:44	#15 (permalink)
king_dongg Valve Cap Join Date: 31st March 2008 Location: Belfast Posts: 49 Thanks: 0 Thanked 0 Times in 0 Posts	when i went to buy my civic i went to agnews on boucher rd, the guy knew i was very interested in getting a typs s gt with a few upgrades ( 18" alloys, typr r grill) again as previoulsy said they guy kept going to speak to his manager about what he could do, the guy done this about 5 times, i got fed up and walked away, they had a type s for a grand more than a typs s gt, does that make sense to anyone?? the best place i went to was saltmarine in dungannon, the guy there michael was very very helpful and he bent over backwards for me, fantastic i asked about getting a years road tax he said he could only do 6 months so i agreeded came back a week later to pick it up and he gave me a year as i asked, nice surprise, though at the moment im haveing issues with my alloys (see other thread)

24th April 2008, 21:40	#16 (permalink)
Vet_2010 Supporter Triangular Exhaust Join Date: 19th December 2007 Location: Northern Ireland / Glasgow Posts: 308 Thanks: 8 Thanked 6 Times in 6 Posts	I'm a customer of Agnew's also and although we had a slight problem the dealer principle sorted that out to my satisfaction so I couldn't fault them either. I must say though that I find the parts department to be much more helpful and friendly than sales, which is quite ironic to be honest! Downey's is pretty much on my door step but I got a better deal from Agnew's and I heard Downey's were supposed to be losing their Honda dealership soon Still a very helpful bunch and I call in the odd time for any little things I'm looking for, far handier than travelling up to Belfast all the time!

15th May 2008, 15:47	#17 (permalink)
king_dongg Valve Cap Join Date: 31st March 2008 Location: Belfast Posts: 49 Thanks: 0 Thanked 0 Times in 0 Posts	i take back what i have said about saltmarine, their service people are fine, but the guy im dealing (michael salt) with regarding my alloys (see my thread) are being a real pain, im getting extremly annoyed at them, they gave me the best price and extras for my civic but the whole aftersales care seems pretty poor, esp from the guy that seems to be part of the owner