Collection Should I complain?

zio · 6th July 2007, 17:12

Sorry if this is in the wrong section.

Basically I recently bought an ex-demo Civic Type-S from my dealer. I had to wait 4 days to pick up the car so they could do an inspection of it and get it taxed. However, when I picked it up I started to get the distinct impression that the inspection had been forgotten about, especially since I had to wait for them to tax it that morning (they were very apologetic though) and the car didn't really look any cleaner or anything since I'd last seen it on the day I signed the paperwork.

Anyway, a couple of days after picking it up I decided to acquaint myself with checking the engine fluid levels and was slightly worried that the oil level looked a little low. Sure enough, a mere 6 days after collecting it, the Engine Oil Level warning came on.

I know the car is an ex-demo, but surely it's not too much to expect them the dealer to have made sure it had a decent amount of oil in it - particularly considering they were supposed to have inspected it before I collected it? Do you think I should complain? I've actually still got the receipt for the motor oil in the car.

Cheers guys.

Type S Bournemouth · 6th July 2007, 17:15

yes to right.. I would be furious if that had happened to me

FWH · 6th July 2007, 18:20

Yes, you should always complain.

l-noel · 6th July 2007, 18:27

Yes, do it in a diplomatic way first, then shout a them if they do not listen

PS I'm very surprised the way your dealer in the UK do the PDI and the delivery.
My dealer do it with me and spend one our with me to check the car and to explain all the tricks and details... I ask him why they do that and he said that Honda ask them to do it this way

insanojackson · 6th July 2007, 19:24

Sorry to tell you this and its prob not what you want to hear but by the time the oil light comes on its usually too late!

Cad · 6th July 2007, 20:24

Quote:

Originally Posted by insanojackson

Sorry to tell you this and its prob not what you want to hear but by the time the oil light comes on its usually too late!

You mean the light is a 'You're Stuffed' indicator? Doesn't sound right to me.

zio · 6th July 2007, 20:38

The Civic has a Oil Level sensor - the warning that came up on my Type S was simply the 'Check Oil Level' indicator. From what I gather, it's more of a "top up the oil level as soon as possible, or else you're stuffed".

Either way, I'm going to go down to the dealer and make my feelings felt tomorrow.

FWH · 6th July 2007, 20:46

There should be some margin.
Ie "or else your stuffed".

WoolyCiv · 6th July 2007, 21:02

Quote:

Originally Posted by zio

Sorry if this is in the wrong section.

Basically I recently bought an ex-demo Civic Type-S from my dealer. I had to wait 4 days to pick up the car so they could do an inspection of it and get it taxed. However, when I picked it up I started to get the distinct impression that the inspection had been forgotten about, especially since I had to wait for them to tax it that morning (they were very apologetic though) and the car didn't really look any cleaner or anything since I'd last seen it on the day I signed the paperwork.

Anyway, a couple of days after picking it up I decided to acquaint myself with checking the engine fluid levels and was slightly worried that the oil level looked a little low. Sure enough, a mere 6 days after collecting it, the Engine Oil Level warning came on.

I know the car is an ex-demo, but surely it's not too much to expect them the dealer to have made sure it had a decent amount of oil in it - particularly considering they were supposed to have inspected it before I collected it? Do you think I should complain? I've actually still got the receipt for the motor oil in the car.

Cheers guys.

Doesn't matter whether the car is new, ex-demo or secondhand, the dealer should have ensured that it was at least maintained to the required standard (including checking all coolant and oil levels, topping up where necessary). If the dealer was at all decent they should have carried out a full service prior to your collection.

Definitely complain, if you don't get satisfaction fom them, complain to HUK.

MC Hammer · 6th July 2007, 21:22

Complain for sure, especially as they charged you for the oil! (either that it's using a lot which is also a worry).
The oil light is a low level warning light so it's not too late unless you ignore it for ages and teh oil pressure light comes on.

Obsessed_Tuner · 9th July 2007, 17:26

Yes I would have complained I am not the type of person to watch and let this go by , always complain because its your time and your money that comes out of this

rmh999 · 10th July 2007, 21:03

It does seem that some of the Diesel engines use a fair bit of oil while running in....

Over the first 5000 miles i was worried but now its really settled down and does not seem to use any (20000) but i check it regularly anyway...

WoolyCiv · 10th July 2007, 21:52

Quote:

Originally Posted by zio

The Civic has a Oil Level sensor - the warning that came up on my Type S was simply the 'Check Oil Level' indicator. From what I gather, it's more of a "top up the oil level as soon as possible, or else you're stuffed".

Either way, I'm going to go down to the dealer and make my feelings felt tomorrow.

What happened when you complained to the dealer?

zio · 13th July 2007, 00:07

Quote:

Originally Posted by WoolyCiv

What happened when you complained to the dealer?

It's terrible to admit this, but I didn't go in the end - I was just too busy. Plus I didn't really know what it was I was going to try and get out of complaining...

That said, I do feel a plank. They should've checked the oil level and topped up as part of the PDI, surely?

WoolyCiv · 13th July 2007, 00:15

Sure, they should.

sco77harris · 13th July 2007, 00:32

i love to complain

Kremmen · 13th July 2007, 06:58

I would have gone back and sarcasticly told them that the oil level warning light must have a problem.

When they comment about a possible low oil level you could have mentioned that highly unlikely as they had just performed a PDI.

shefki · 13th July 2007, 13:43

I had the opposite problem a few years ago after buying an ex-demo Vauxhall Zafira from my local(ish) dealer.
The car was 6 month / 4000 miles old so I asked for it to have the 1st service before I collected the car.
In inspection I noticed that all the NO boxes were ticked on the service schedule including the change oil & filter. The garage said it was a mistake and offered to have a new serice book sent and the correct work stated on the book.. I refused and asked for a copy of the job card.

Anyway.. On the way home the engine management light came on and the car went into limp mode. I was only a mile from home so I limped home. When I got home I opened the bonnet to see oil everywhere, smoke from every hole and a general mess.
I called the dealer who came straight out and wanted to tow the car away. I insisted that the oil level was checked before it left and, after an 18 mile drive, the oil was 2" above full on the stick.... Semmed like oil was re-filled BUT the old oil not drained.

I refused the car, insisted on a full refund OR a replacement NEW car or I would go to the local media & national car press.

I was invited back to the dealers where they initially refused until I kicked up a propper fuss... I left with my old car, a cheque for a full refund and a £500 voucher towards ANY car from the group.. and agreed never to let on where I got the car from.

okehciv · 13th July 2007, 19:07

Quote:

Originally Posted by Kremmen

I would have gone back and sarcasticly told them that the oil level warning light must have a problem.

When they comment about a possible low oil level you could have mentioned that highly unlikely as they had just performed a PDI.

Bang on

Am afraid you have missed a trick

you may have been able to get some goodies from them

TTDegs · 14th July 2007, 08:18

Quote:

Originally Posted by sco77harris

i love to complain

No - really?

Sorry Scott - too good to miss

Quote:

Originally Posted by Kremmen

I would have gone back and sarcasticly told them that the oil level warning light must have a problem.

When they comment about a possible low oil level you could have mentioned that highly unlikely as they had just performed a PDI.

I LIKE that idea!

6th July 2007, 17:12	#1 (permalink)
zio Supporter Wheelnut Join Date: 22nd June 2007 Posts: 94 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Should I complain? Sorry if this is in the wrong section. Basically I recently bought an ex-demo Civic Type-S from my dealer. I had to wait 4 days to pick up the car so they could do an inspection of it and get it taxed. However, when I picked it up I started to get the distinct impression that the inspection had been forgotten about, especially since I had to wait for them to tax it that morning (they were very apologetic though) and the car didn't really look any cleaner or anything since I'd last seen it on the day I signed the paperwork. Anyway, a couple of days after picking it up I decided to acquaint myself with checking the engine fluid levels and was slightly worried that the oil level looked a little low. Sure enough, a mere 6 days after collecting it, the Engine Oil Level warning came on. I know the car is an ex-demo, but surely it's not too much to expect them the dealer to have made sure it had a decent amount of oil in it - particularly considering they were supposed to have inspected it before I collected it? Do you think I should complain? I've actually still got the receipt for the motor oil in the car. Cheers guys.

6th July 2007, 18:27	#4 (permalink)
l-noel Wine and cooking ! Rocketship door handle Join Date: 5th December 2006 Location: Roanne-France Posts: 1,328 Thanks: 4 Thanked 8 Times in 4 Posts iTrader: (0)	Yes, do it in a diplomatic way first, then shout a them if they do not listen PS I'm very surprised the way your dealer in the UK do the PDI and the delivery. My dealer do it with me and spend one our with me to check the car and to explain all the tricks and details... I ask him why they do that and he said that Honda ask them to do it this way Last edited by l-noel; 6th July 2007 at 18:30. Reason: Addin PS

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads for: Should I complain?
Thread	Thread Starter	Forum	Replies	Last Post
Trim Collective complain to Honda (scratched dash issue)	dixebra	Bugs, faults and irritations	27	24th November 2007 16:34


This thread is about: Should I complain?, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; Sorry if this is in the wrong section. Basically I recently bought an ex-demo Civic Type-S from my dealer. I had to wait 4 days ...

6th July 2007, 17:15	#2 (permalink)
Type S Bournemouth Supporter Magic Rear Seat Join Date: 3rd October 2006 Location: Bournemouth Posts: 989 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	yes to right.. I would be furious if that had happened to me

6th July 2007, 18:20	#3 (permalink)
FWH Super Moderator Civinfo master Join Date: 3rd June 2007 Location: Sweden Posts: 6,469 Thanks: 20 Thanked 84 Times in 77 Posts iTrader: (0)	Yes, you should always complain.

6th July 2007, 19:24	#5 (permalink)
insanojackson Locking Wheelnut Join Date: 14th October 2006 Posts: 108 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Sorry to tell you this and its prob not what you want to hear but by the time the oil light comes on its usually too late!

6th July 2007, 20:38	#7 (permalink)
zio Supporter Wheelnut Join Date: 22nd June 2007 Posts: 94 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	The Civic has a Oil Level sensor - the warning that came up on my Type S was simply the 'Check Oil Level' indicator. From what I gather, it's more of a "top up the oil level as soon as possible, or else you're stuffed". Either way, I'm going to go down to the dealer and make my feelings felt tomorrow.

6th July 2007, 20:46	#8 (permalink)
FWH Super Moderator Civinfo master Join Date: 3rd June 2007 Location: Sweden Posts: 6,469 Thanks: 20 Thanked 84 Times in 77 Posts iTrader: (0)	There should be some margin. Ie "or else your stuffed".

6th July 2007, 21:22	#10 (permalink)
MC Hammer Kids use a lot of space Magic Rear Seat Join Date: 16th June 2006 Location: UK Posts: 637 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Complain for sure, especially as they charged you for the oil! (either that it's using a lot which is also a worry). The oil light is a low level warning light so it's not too late unless you ignore it for ages and teh oil pressure light comes on.

9th July 2007, 17:26	#11 (permalink)
Obsessed_Tuner Valve Cap Join Date: 29th June 2007 Posts: 12 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Yes I would have complained I am not the type of person to watch and let this go by , always complain because its your time and your money that comes out of this

10th July 2007, 21:03	#12 (permalink)
rmh999 Supporter Locking Wheelnut Join Date: 3rd August 2006 Location: Swindon, UK Posts: 168 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	It does seem that some of the Diesel engines use a fair bit of oil while running in.... Over the first 5000 miles i was worried but now its really settled down and does not seem to use any (20000) but i check it regularly anyway...

13th July 2007, 00:15	#15 (permalink)
WoolyCiv 12th June 2006 1.8EX Rocketship door handle Join Date: 28th May 2006 Location: Lancashire Posts: 1,118 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Sure, they should.

13th July 2007, 00:32	#16 (permalink)
sco77harris Supporter Magic Rear Seat Join Date: 5th June 2006 Location: stanmore london Posts: 974 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	i love to complain

13th July 2007, 06:58	#17 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 3,096 Thanks: 20 Thanked 25 Times in 24 Posts iTrader: (0)	I would have gone back and sarcasticly told them that the oil level warning light must have a problem. When they comment about a possible low oil level you could have mentioned that highly unlikely as they had just performed a PDI.

13th July 2007, 13:43	#18 (permalink)
shefki Valve Cap Join Date: 30th June 2007 Posts: 6 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I had the opposite problem a few years ago after buying an ex-demo Vauxhall Zafira from my local(ish) dealer. The car was 6 month / 4000 miles old so I asked for it to have the 1st service before I collected the car. In inspection I noticed that all the NO boxes were ticked on the service schedule including the change oil & filter. The garage said it was a mistake and offered to have a new serice book sent and the correct work stated on the book.. I refused and asked for a copy of the job card. Anyway.. On the way home the engine management light came on and the car went into limp mode. I was only a mile from home so I limped home. When I got home I opened the bonnet to see oil everywhere, smoke from every hole and a general mess. I called the dealer who came straight out and wanted to tow the car away. I insisted that the oil level was checked before it left and, after an 18 mile drive, the oil was 2" above full on the stick.... Semmed like oil was re-filled BUT the old oil not drained. I refused the car, insisted on a full refund OR a replacement NEW car or I would go to the local media & national car press. I was invited back to the dealers where they initially refused until I kicked up a propper fuss... I left with my old car, a cheque for a full refund and a £500 voucher towards ANY car from the group.. and agreed never to let on where I got the car from.