Warranty Warranty Issues

AAMAR · 14th February 2012, 11:07

Hi Guys,

I have the Honda Used Car Warranty (Honda Happiness Assist) that i bought with my Honda in November 2011.

I have noted that the passenger side window does not open from the drivers side but does open from the passenger side. The other windows open fine from the drivers side, just the front passenger side window doesn't open.

I spoke to Honda Bradford who are asking for £75 to remove the panel to diagnose the problem. They mention that only Labour and Parts are covered by the warranty and not the diagnostics, and if they can repair it under warranty then the Labour and Parts is covered, if not, i would need to pay but i would still need to give them £75 to remove the panel and diagnose the problem.

Where do i stand with this? Is this the way warranty works with Honda?

Thanks guys.
aamar

Syx · 14th February 2012, 11:10

Whenever I've been to my dealership under the HHA warranty they've always done the diagnostics for free (but there's never been anything massive) but then told me what I want them to do isn't covered so it's swings and roundabouts really.

However, I highly suggest you try the reset procedure first as it's been known to fix problems in the past.
Electric window reset procedure - Civinfo Wiki

AAMAR · 14th February 2012, 11:38

Thanks Syx, I will try that.

Bog · 14th February 2012, 11:42

This 'Diagnostics' thing is happening more and more.... I personally think it's a scam by the dealers to make more money!

How do they think the are going to find a problem without looking or testing? OK, there are some time wasters in life, but generally most people with go to a dealer because they have a problem... so they should check it, fix it and decide if it's covered by warranty or not!

AAMAR · 14th February 2012, 11:55

yeah exactly. I am writing to Honda UK and will keep everyone posted with what they say. I am hopeing that they get Honda Bradford told.

Syx · 14th February 2012, 11:57

Quote:

Originally Posted by Bog

they should check it, fix it and decide if it's covered by warranty or not!

Agreed. If "labour" is covered under the warranty, I cannot see how diagnosing a fault isn't - but the dealerships seem to separate out the "diagnose" and "fix" portions to suit themselves.

Good shout writing to Honda UK - they backed me up when my driver-side mirror stopped folding and the dealership refused to do it under the HHA as my last service wasn't at a Honda dealer. HUK illustrated the fact that the mirrors had nothing to do with a service and the dealership fixed the problem!

AAMAR · 14th February 2012, 16:28

I have wrote a letter to them, and if others want a copy of the letter as a template for their own issues then feel free to ask.

RickHondaR · 14th February 2012, 18:08

You could always try a different dealer. at the end of the day huk pay them to repair warranty faults

AAMAR · 17th February 2012, 09:48

I will do.

14th February 2012, 11:07	#1 (permalink)
AAMAR Car: Alabaster Silver 1.4i DSI Join Date: 15th November 2011 Location: Bradford, UK Posts: 342 Thanks given: 46 Thanked 23 Times in 16 Posts iTrader: (6)	Warranty Issues Hi Guys, I have the Honda Used Car Warranty (Honda Happiness Assist) that i bought with my Honda in November 2011. I have noted that the passenger side window does not open from the drivers side but does open from the passenger side. The other windows open fine from the drivers side, just the front passenger side window doesn't open. I spoke to Honda Bradford who are asking for £75 to remove the panel to diagnose the problem. They mention that only Labour and Parts are covered by the warranty and not the diagnostics, and if they can repair it under warranty then the Labour and Parts is covered, if not, i would need to pay but i would still need to give them £75 to remove the panel and diagnose the problem. Where do i stand with this? Is this the way warranty works with Honda? Thanks guys. aamar

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14th February 2012, 11:10	#2 (permalink)
Syx Clingfilmed Car: 2008 2.2 CTS GT Join Date: 22nd December 2009 Location: Luton, UK Posts: 9,186 Thanks given: 853 Thanked 1,661 Times in 1,455 Posts iTrader: (38)	Whenever I've been to my dealership under the HHA warranty they've always done the diagnostics for free (but there's never been anything massive) but then told me what I want them to do isn't covered so it's swings and roundabouts really. However, I highly suggest you try the reset procedure first as it's been known to fix problems in the past. Electric window reset procedure - Civinfo Wiki

14th February 2012, 11:38	#3 (permalink)
AAMAR Thread starter Car: Alabaster Silver 1.4i DSI Join Date: 15th November 2011 Location: Bradford, UK Posts: 342 Thanks given: 46 Thanked 23 Times in 16 Posts iTrader: (6)	Thanks Syx, I will try that.

14th February 2012, 11:42	#4 (permalink)
Bog Supporter Car: 2012 Silver 1.8 EX-GT Join Date: 5th October 2006 Location: Radlett, Hertfordshire Posts: 4,366 Thanks given: 119 Thanked 421 Times in 362 Posts iTrader: (26)	This 'Diagnostics' thing is happening more and more.... I personally think it's a scam by the dealers to make more money! How do they think the are going to find a problem without looking or testing? OK, there are some time wasters in life, but generally most people with go to a dealer because they have a problem... so they should check it, fix it and decide if it's covered by warranty or not!

14th February 2012, 11:55	#5 (permalink)
AAMAR Thread starter Car: Alabaster Silver 1.4i DSI Join Date: 15th November 2011 Location: Bradford, UK Posts: 342 Thanks given: 46 Thanked 23 Times in 16 Posts iTrader: (6)	yeah exactly. I am writing to Honda UK and will keep everyone posted with what they say. I am hopeing that they get Honda Bradford told.

14th February 2012, 16:28	#7 (permalink)
AAMAR Thread starter Car: Alabaster Silver 1.4i DSI Join Date: 15th November 2011 Location: Bradford, UK Posts: 342 Thanks given: 46 Thanked 23 Times in 16 Posts iTrader: (6)	I have wrote a letter to them, and if others want a copy of the letter as a template for their own issues then feel free to ask.

14th February 2012, 18:08	#8 (permalink)
RickHondaR Supporter Car: CTR-19625 GT Join Date: 16th August 2008 Location: UK Posts: 4,523 Thanks given: 660 Thanked 452 Times in 381 Posts iTrader: (93)	You could always try a different dealer. at the end of the day huk pay them to repair warranty faults

17th February 2012, 09:48	#9 (permalink)
AAMAR Thread starter Car: Alabaster Silver 1.4i DSI Join Date: 15th November 2011 Location: Bradford, UK Posts: 342 Thanks given: 46 Thanked 23 Times in 16 Posts iTrader: (6)	I will do.