Dealers Satisfied with your Dealer ?

Ramsay · 7th August 2007, 11:19

Just thought it would be nice to let you all know of my Dealer's commitment to after sales customer satisfaction. Since picking up the car some 6 weeks ago I have received 2 telephone calls (last one yesterday) just asking how the car is going, any problems any questions etc etc. and that should I need any advice to just give them a call. Having read of others discontent elsewhere in the Forum this approach is somewhat satisfying.

Hopefully this will continue, oh yes Dealer is Yeomans Honda Guildford.

Is this the norm or an isolated case ?

Ramsay

waran · 7th August 2007, 11:38

The same happened with me. Dealer and Honda both called me after picking up the car. Both were very keen everything was perfect. I have had some problems with the car but the dealer really has been very good. Dealer is Chiswick Honda, London. Would certainly recommend them, plus they are a 'one stop center' for my car as they have everything there i.e. bodyworks, service, sales etc. Love it!

Dalboy · 7th August 2007, 11:44

Picked my car up 1st April haven't heard from dealer or Honda??

Kremmen · 7th August 2007, 12:11

Since collecting the jam jar I have had 2 letters from the dealers confirming that they are there to help and they hope I am enjoying the experience.

So far, since early March I have had no reason to return.

My dealer though has been personally recommended as one of the good ones should I need them - fortunately.

Over the months though, there have been some horror stories here about some dealers.

Mine is Ruislip Honda or Honda Ruislip, whichever they are today.

Pottsy · 7th August 2007, 13:07

Don't forget to put your dealer comments into the dealer section in the wiki!

Ramsay · 7th August 2007, 17:26

Quote:

Originally Posted by Pottsy

Don't forget to put your dealer comments into the dealer section in the wiki!

Done.
Thanks for that Pottsy wasn't aware it was there. After 45 years or so in the in the business i should know better - Always read the M M !

Ramsay

czechplastik · 7th August 2007, 17:39

To be honest I never got anything from my dealer other than the car! No calls or letters, though when I have spoken to them they have been most helpful.

AubreyS · 7th August 2007, 17:58

My dealer say's "We'll call you back" I have NEVER received a call back from them. I always have to call them.

Pottsy · 7th August 2007, 21:16

Quote:

Originally Posted by Ramsay

Done.
Thanks for that Pottsy wasn't aware it was there. After 45 years or so in the in the business i should know better - Always read the M M !

Ramsay

Thanks - the comment was really aimed at anyone coming to this thread...

Topcat · 7th August 2007, 21:57

Quote:

Originally Posted by waran

. Both were very keen everything was perfect. I have had some problems with the car but the dealer really has been very good. Dealer is Chiswick Honda, London. Would certainly recommend them, plus they are a 'one stop center' for my car as they have everything there i.e. bodyworks, service, sales etc. Love it!

I am sure they are both very keen that everything is perfect, they are worrying about the fact that so many of them are not perfect.

If you do get a problem lets see if your so keen to recommend Chiswick then - they are dreadful I wouldnt recommend them to anyone.

Brodick · 7th August 2007, 23:01

Quote:

Originally Posted by czechplastik

To be honest I never got anything from my dealer other than the car! No calls or letters, though when I have spoken to them they have been most helpful.

My dealer is similar to CZ's whenever I speak to them
thay are really helpful

Topcat · 7th August 2007, 23:22

Quote:

Originally Posted by Brodick

My dealer is similar to CZ's whenever I speak to them
thay are really helpful

Yeah mine is the same now I changed from Chiswick

waran · 8th August 2007, 15:00

Thats odd TC. I've had a problems with my car, esp. with the gearbox (there is a separate thread about this). I have found the service desk of Chiswick the best thing about the place. Think really it comes down to the individuals we deal with that determine the experience. I guess I was lucky! Still think the service supervisor at Chiswick is really helpful and good!

Topcat · 8th August 2007, 18:05

Quote:

Originally Posted by waran

Still think the service supervisor at Chiswick is really helpful and good!

Your not talking about **** **** are you?!!

Probably not as he is the most arrogant, unhelpful, useless, up himself idiot I have ever come across and the **** manager is just as bad! But as we are on a forum I wont tell you what I really think

EDIT (Pottsy): I've removed the names because this I suspect is defamatory. Both the writer and the publisher are responsible for ensuring that nothing libellous is published, so sadly, to stay legal, I have had to do this.

illegalhunter · 8th August 2007, 18:10

Mini called me all nicee nicee & the car was a dog!!!!!!!!!!!!!!!!! I tore a strip onff customer services that day.

Wheelchair · 10th August 2007, 21:57

My dealer in Essex is the best I have ever dealt with. Nothing is too much trouble for them and they even made a fuss of my Labrador puppy on my last visit, the little rascal bought the whole showroom to a standstill as everyone wanted to meet her. One of the salesmen even took her for a quick walk!

Obo · 10th August 2007, 22:46

I'm sure everyone knows what I think of my dealer. I got a call one evening about 2 weeks after I picked the car up from a woman at Bristol Honda I said I had never received an invoice and needed it for my accountant and she just went "ok I'll get onto that for you" and hung up before I had time to mention anything else.

About a week went by and the invoice came in the post.

Not heard from them since ... not suprised!

robbo51 · 11th August 2007, 18:15

Nothing from my dealer- Stratstone, Bradford. Bought the car on 20th June. Not impressed

Lensman · 12th August 2007, 23:44

I've had two calls drom my dealer - Lookers in Derby - in the first 3 weeks. One from the sales guy, another from the service chief.

I've been quite impressed by Lookers. I got my wife's car (a Jazz) from there a couple of years ago, and they were good then.

harryg · 13th August 2007, 13:09

I have just heard that my dealer Hyndland Honda has been bought by Phoenix Honda. My experience with Hyndland has been excellent, unfortunately can't say the same about Phoenix. Would put Phoenix on par with the worst dealership in Scotland 'Arnold Clark'' need I say more.

RIP Hyndland sorry to see you go.

7th August 2007, 11:19	#1 (permalink)
Ramsay Supporter Locking Wheelnut Join Date: 8th May 2007 Location: Camberley Surrey Posts: 129 Thanks: 4 Thanked 3 Times in 3 Posts iTrader: (0)	Satisfied with your Dealer ? Just thought it would be nice to let you all know of my Dealer's commitment to after sales customer satisfaction. Since picking up the car some 6 weeks ago I have received 2 telephone calls (last one yesterday) just asking how the car is going, any problems any questions etc etc. and that should I need any advice to just give them a call. Having read of others discontent elsewhere in the Forum this approach is somewhat satisfying. Hopefully this will continue, oh yes Dealer is Yeomans Honda Guildford. Is this the norm or an isolated case ? Ramsay

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This thread is about: Satisfied with your Dealer ?, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; Just thought it would be nice to let you all know of my Dealer's commitment to after sales customer satisfaction. Since picking up the car ...

7th August 2007, 11:38	#2 (permalink)
waran Supporter Valve Cap Join Date: 9th June 2007 Location: London Posts: 49 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	The same happened with me. Dealer and Honda both called me after picking up the car. Both were very keen everything was perfect. I have had some problems with the car but the dealer really has been very good. Dealer is Chiswick Honda, London. Would certainly recommend them, plus they are a 'one stop center' for my car as they have everything there i.e. bodyworks, service, sales etc. Love it!

7th August 2007, 11:44	#3 (permalink)
Dalboy Supporter Triangular Exhaust Join Date: 21st January 2007 Location: Worcestershire Posts: 452 Thanks: 10 Thanked 7 Times in 7 Posts iTrader: (0)	Picked my car up 1st April haven't heard from dealer or Honda??

7th August 2007, 12:11	#4 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 3,096 Thanks: 20 Thanked 25 Times in 24 Posts iTrader: (0)	Since collecting the jam jar I have had 2 letters from the dealers confirming that they are there to help and they hope I am enjoying the experience. So far, since early March I have had no reason to return. My dealer though has been personally recommended as one of the good ones should I need them - fortunately. Over the months though, there have been some horror stories here about some dealers. Mine is Ruislip Honda or Honda Ruislip, whichever they are today.

7th August 2007, 13:07	#5 (permalink)
Pottsy Administrator Civinfo master Join Date: 10th April 2006 Location: Leics Posts: 5,899 Thanks: 26 Thanked 233 Times in 126 Posts iTrader: (0)	Don't forget to put your dealer comments into the dealer section in the wiki!

7th August 2007, 17:39	#7 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,727 Thanks: 0 Thanked 3 Times in 3 Posts iTrader: (0)	To be honest I never got anything from my dealer other than the car! No calls or letters, though when I have spoken to them they have been most helpful.

7th August 2007, 17:58	#8 (permalink)
AubreyS Triangular Exhaust Join Date: 12th August 2006 Location: Rayleigh, Essex Posts: 373 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	My dealer say's "We'll call you back" I have NEVER received a call back from them. I always have to call them.

8th August 2007, 15:00	#13 (permalink)
waran Supporter Valve Cap Join Date: 9th June 2007 Location: London Posts: 49 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Thats odd TC. I've had a problems with my car, esp. with the gearbox (there is a separate thread about this). I have found the service desk of Chiswick the best thing about the place. Think really it comes down to the individuals we deal with that determine the experience. I guess I was lucky! Still think the service supervisor at Chiswick is really helpful and good!

8th August 2007, 18:10	#15 (permalink)
illegalhunter RELOADING FOR ELK Civinfo guru Join Date: 10th May 2007 Location: FILLING THE HILLS WITH LEAD Posts: 3,235 Thanks: 7 Thanked 39 Times in 38 Posts iTrader: (0)	Mini called me all nicee nicee & the car was a dog!!!!!!!!!!!!!!!!! I tore a strip onff customer services that day.

10th August 2007, 21:57	#16 (permalink)
Wheelchair Purveyor of Wit & Wisdom! Civinfo master Join Date: 10th August 2007 Location: Chelmsford, Essex Posts: 5,910 Thanks: 54 Thanked 168 Times in 159 Posts iTrader: (0)	My dealer in Essex is the best I have ever dealt with. Nothing is too much trouble for them and they even made a fuss of my Labrador puppy on my last visit, the little rascal bought the whole showroom to a standstill as everyone wanted to meet her. One of the salesmen even took her for a quick walk!

10th August 2007, 22:46	#17 (permalink)
Obo Rusty Nut! Magic Rear Seat Join Date: 15th March 2007 Location: Weston-super-Mare Posts: 614 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I'm sure everyone knows what I think of my dealer. I got a call one evening about 2 weeks after I picked the car up from a woman at Bristol Honda I said I had never received an invoice and needed it for my accountant and she just went "ok I'll get onto that for you" and hung up before I had time to mention anything else. About a week went by and the invoice came in the post. Not heard from them since ... not suprised!

11th August 2007, 18:15	#18 (permalink)
robbo51 It's my fault! Civinfo guru Join Date: 1st July 2007 Location: Bingley, W.Yorks Posts: 3,874 Thanks: 66 Thanked 75 Times in 72 Posts iTrader: (0)	Nothing from my dealer- Stratstone, Bradford. Bought the car on 20th June. Not impressed

12th August 2007, 23:44	#19 (permalink)
Lensman Valve Cap Join Date: 17th July 2007 Posts: 15 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I've had two calls drom my dealer - Lookers in Derby - in the first 3 weeks. One from the sales guy, another from the service chief. I've been quite impressed by Lookers. I got my wife's car (a Jazz) from there a couple of years ago, and they were good then.

13th August 2007, 13:09	#20 (permalink)
harryg Valve Cap Join Date: 10th February 2007 Location: Renfrewshire Posts: 33 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I have just heard that my dealer Hyndland Honda has been bought by Phoenix Honda. My experience with Hyndland has been excellent, unfortunately can't say the same about Phoenix. Would put Phoenix on par with the worst dealership in Scotland 'Arnold Clark'' need I say more. RIP Hyndland sorry to see you go.