Dealers Dealer opinion of Civinfo

Lozza · 28th August 2007, 20:39

Okay,so I've been posting all over the shop tonight trying to get my failed Type R buying mission out of my system...
When I was arguing about trade in values today, and believe me I WAS arguing, got very heated,, I mentioned our beloved website and the dealers just rolled their eyes as if to say "Oh, them again".
Just wondered if anyone else had experience of this (perceived) negative attitude to Civinfo?
Probably a silly question but I'm bored, f***ed off and want an NHB Type R today...and I promiees to not to mention it again!

Kremmen · 29th August 2007, 07:05

Dealers probably don't like a group of owners sharing experiences. It does not allow them to use the stock phrase of "your the first person with this problem" etc.

Bog · 29th August 2007, 07:36

Quote:

Originally Posted by Kremmen

Dealers probably don't like a group of owners sharing experiences. It does not allow them to use the stock phrase of "your the first person with this problem" etc.

Kremmen is right - knowledge is power, this site gives us/buyers the upperhand!

tamis · 29th August 2007, 07:49

ok thats an experience I have had with my Yamaha fazer... there were some problems at the begining and I knew of them... the dealer of course did say the same thing... you are the first person with this particular problem... yeaaa rightt.... when I told him about at least 200 owners with the same problem and that there was a recall about the TPS (throttle possition sensor) then he told me that he would check it if it was true... and off course it was... knowledge is power... but at least you are in the uk... in Greece the main dealer is a scumbag... he refuses to at least 2 people I know to change the shocks because of the noise the do (there is a recall isnt there?) or about the radio or about some other things... there is some issue of warranty... so if the dealer wont cooperate and tells you that the faulty accesories of the car are not in the warranty what can you do when you know they are?

Trekker308 · 29th August 2007, 08:09

It's not an experience I've had, but from the outset I let my dealer know that I was a member of this forum and therefore was aware of the common failings on the Civic - he was fine, and ironed out the few snags I had with my first i-VTEC.

I've only had the 2.2 about 2 weeks and (so far) there's been no problems to address apart from bonnet & boot needing a bit of tweaking (by me) to get the panels to sit flush, but I have no problems with using the shared info from this forum when talking to the dealer about snags and irritations - why should we?

Dealers have several networks of their own to pool info and resources - the fact that customers may have one of their own might get up their nose a tad, but Civinfo forum goes some way to fighting the 'slopey shoulders' response from some dealers when asked to rectify problems.

Lozza:- I don't know what part of Hampshire you're in, but it could be worth straying out of the county (just!) and talking to Horizon Honda in Christchurch - several of us on the forum have cars purchased from them and they seem more enlightened than some......

Lozza · 29th August 2007, 09:28

Thanks for the advice mate. I'm in Alton, but I know Horizon well as I lived in Bournemouth for 18months whilst I was learning how not to crash planes (job). May take a trip down there today.

Lozza · 29th August 2007, 12:39

Well, my faith in Honda dealers has been restored. Have just been to Farnham Honda and, while they couldnt do the deal I wanted for the Type R, they were extremely friendly and did try their haredst to get me a deal.
Thumbs up for Farnham!

Fedorov · 29th August 2007, 13:33

I've also seen the negative views of CivInfo, although I can understand to a point why this happens. One example was where they had a few new Civic owners bringing their cars back on the basis of common faults reported on here. I guess frustrating for the dealerships when these people just turn up and their Civic doesn't have the fault but they've turned up anyway!

czechplastik · 29th August 2007, 18:01

I guess the dealer can feel a little intimidated if you're pretty clued up on something. I mean I would never try and tell a Doctor or a Surgeon how to do his/her job, so I guess me walking in and telling the dealer how to fix something might be irritating.

3rd Honda · 29th August 2007, 20:42

Quote:

Originally Posted by czechplastik

I guess the dealer can feel a little intimidated if you're pretty clued up on something.

An honest dealer has nothing to fear - if the car in question is a 'good one'.

The fact is that dealers know that there are a load of cars with problems (suspension, flat batteries, duff radios, false error messages) etc that Honda UK simply do nothing about. Hence the dealer is trapped between a complaining customer and an uncooperative and unsupportive manufacturer whose lost interest now they 'have the cash'

psykik · 29th August 2007, 21:31

this forum is fantastic, glad i found it. The info gleaned here helped me sort out my choice of which civic to buy and how to get a good deal on it....

As for negative perceptions...isnt that just an indication of how awesome this site has become, how formidable a presence it has built in its short life already? I say use that negativity to not be pushed around or dictated to on terms not of your choice.

Thanks to Pottsy and all who made this forum what it is!

illegalhunter · 29th August 2007, 22:14

who cares what the dealer thinks

DHough · 30th August 2007, 08:38

A lot of dealers won't like it because it's harder to use their techniques and selling tricks on customers who are well informed. However, there are some dealers who have noted that the information age is here and embraced it instead of shunning it, advertising good deals and services on this very forum.

More of them should really get with the program and follow suit.

FWH · 30th August 2007, 08:39

Most dealers want only to rip off the ignorant masses.
A few actually want to deal with qualified customers.

Those few we like, respect, welcome and do business with.
The others... well that calls for language which is not appropriate on this site.

m4rky · 30th August 2007, 09:56

This site is essential - I can honestly say that before I ordered my Type R I knew more about it than the dealer and that was partly down to the info I got from this site.

Jack The Lad. · 3rd September 2007, 22:24

This Site has been a blessing to me. I'm still wading through the old posts now and have learned SO much. Many thanks.
So many of you have mentioned "Chips Away" or similar, as being the dogs whatsits.
Can they REALLY make good a stone chip so that it cannot be seen, -- even at say -300mm??.
Only picked the b--ger up on Saturday and have some already.
Bare in mind, I can spot a builders wonky placed brick at 300 metres.

PJS · 4th September 2007, 00:21

Jack, you may want to read the "Paint quality moan" thread in the Cleaning forum before employing Chips.

Jack The Lad. · 4th September 2007, 00:36

Thanks PJS.
So, -- accept it and put up with it, or go on the happy pills then.

PJS · 4th September 2007, 01:13

Actually, no - watch with interest and see what the outcome of mystamac's handing of invoice to HUK for Chips and Rhino work.
Sounds like Honda don't use either enough layers to protect as well as a clearcoat should or the one they've opted for is woefully cheap, and it's a prime case of getting what you pay for.

28th August 2007, 20:39	#1 (permalink)
Lozza Locking Wheelnut Join Date: 1st February 2007 Location: Hampshire Posts: 175 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Dealer opinion of Civinfo Okay,so I've been posting all over the shop tonight trying to get my failed Type R buying mission out of my system... When I was arguing about trade in values today, and believe me I WAS arguing, got very heated,, I mentioned our beloved website and the dealers just rolled their eyes as if to say "Oh, them again". Just wondered if anyone else had experience of this (perceived) negative attitude to Civinfo? Probably a silly question but I'm bored, f***ed off and want an NHB Type R today...and I promiees to not to mention it again!

29th August 2007, 08:09	#5 (permalink)
Trekker308 ..with Superchips please! Triangular Exhaust Join Date: 29th July 2006 Location: Ringwood Posts: 337 Thanks: 0 Thanked 1 Time in 1 Post iTrader: (0)	Dealers vs Civinfo It's not an experience I've had, but from the outset I let my dealer know that I was a member of this forum and therefore was aware of the common failings on the Civic - he was fine, and ironed out the few snags I had with my first i-VTEC. I've only had the 2.2 about 2 weeks and (so far) there's been no problems to address apart from bonnet & boot needing a bit of tweaking (by me) to get the panels to sit flush, but I have no problems with using the shared info from this forum when talking to the dealer about snags and irritations - why should we? Dealers have several networks of their own to pool info and resources - the fact that customers may have one of their own might get up their nose a tad, but Civinfo forum goes some way to fighting the 'slopey shoulders' response from some dealers when asked to rectify problems. Lozza:- I don't know what part of Hampshire you're in, but it could be worth straying out of the county (just!) and talking to Horizon Honda in Christchurch - several of us on the forum have cars purchased from them and they seem more enlightened than some......

30th August 2007, 08:39	#14 (permalink)
FWH Super Moderator Civinfo master Join Date: 3rd June 2007 Location: Sweden Posts: 6,469 Thanks: 20 Thanked 84 Times in 77 Posts iTrader: (0)	Most dealers want only to rip off the ignorant masses. A few actually want to deal with qualified customers. Those few we like, respect, welcome and do business with. The others... well that calls for language which is not appropriate on this site. Last edited by FWH; 30th August 2007 at 17:56.

3rd September 2007, 22:24	#16 (permalink)
Jack The Lad. Supporter Rocketship door handle Join Date: 28th August 2007 Location: ENGLAND Posts: 1,906 Thanks: 8 Thanked 23 Times in 23 Posts iTrader: (0)	This Site has been a blessing to me. I'm still wading through the old posts now and have learned SO much. Many thanks. So many of you have mentioned "Chips Away" or similar, as being the dogs whatsits. Can they REALLY make good a stone chip so that it cannot be seen, -- even at say -300mm??. Only picked the b--ger up on Saturday and have some already. Bare in mind, I can spot a builders wonky placed brick at 300 metres. Last edited by Jack The Lad.; 3rd September 2007 at 22:35.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode


This thread is about: Dealer opinion of Civinfo, it's in Buying, Dealers and Servicing at the Honda Civic forum Civinfo; Okay,so I've been posting all over the shop tonight trying to get my failed Type R buying mission out of my system... When I was ...

29th August 2007, 07:05	#2 (permalink)
Kremmen Krem de la Krem Civinfo guru Join Date: 7th January 2007 Location: West London Posts: 3,096 Thanks: 20 Thanked 25 Times in 24 Posts iTrader: (0)	Dealers probably don't like a group of owners sharing experiences. It does not allow them to use the stock phrase of "your the first person with this problem" etc.

29th August 2007, 07:49	#4 (permalink)
tamis Valve Cap Join Date: 9th July 2007 Location: Greece Posts: 14 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	ok thats an experience I have had with my Yamaha fazer... there were some problems at the begining and I knew of them... the dealer of course did say the same thing... you are the first person with this particular problem... yeaaa rightt.... when I told him about at least 200 owners with the same problem and that there was a recall about the TPS (throttle possition sensor) then he told me that he would check it if it was true... and off course it was... knowledge is power... but at least you are in the uk... in Greece the main dealer is a scumbag... he refuses to at least 2 people I know to change the shocks because of the noise the do (there is a recall isnt there?) or about the radio or about some other things... there is some issue of warranty... so if the dealer wont cooperate and tells you that the faulty accesories of the car are not in the warranty what can you do when you know they are?

29th August 2007, 09:28	#6 (permalink)
Lozza Locking Wheelnut Join Date: 1st February 2007 Location: Hampshire Posts: 175 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Thanks for the advice mate. I'm in Alton, but I know Horizon well as I lived in Bournemouth for 18months whilst I was learning how not to crash planes (job). May take a trip down there today.

29th August 2007, 12:39	#7 (permalink)
Lozza Locking Wheelnut Join Date: 1st February 2007 Location: Hampshire Posts: 175 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Well, my faith in Honda dealers has been restored. Have just been to Farnham Honda and, while they couldnt do the deal I wanted for the Type R, they were extremely friendly and did try their haredst to get me a deal. Thumbs up for Farnham!

29th August 2007, 13:33	#8 (permalink)
Fedorov Supporter Magic Rear Seat Join Date: 15th April 2006 Posts: 783 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I've also seen the negative views of CivInfo, although I can understand to a point why this happens. One example was where they had a few new Civic owners bringing their cars back on the basis of common faults reported on here. I guess frustrating for the dealerships when these people just turn up and their Civic doesn't have the fault but they've turned up anyway!

29th August 2007, 18:01	#9 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,727 Thanks: 0 Thanked 3 Times in 3 Posts iTrader: (0)	I guess the dealer can feel a little intimidated if you're pretty clued up on something. I mean I would never try and tell a Doctor or a Surgeon how to do his/her job, so I guess me walking in and telling the dealer how to fix something might be irritating.

29th August 2007, 21:31	#11 (permalink)
psykik Supporter Triangular Exhaust Join Date: 28th April 2007 Posts: 475 Thanks: 0 Thanked 5 Times in 5 Posts iTrader: (0)	this forum is fantastic, glad i found it. The info gleaned here helped me sort out my choice of which civic to buy and how to get a good deal on it.... As for negative perceptions...isnt that just an indication of how awesome this site has become, how formidable a presence it has built in its short life already? I say use that negativity to not be pushed around or dictated to on terms not of your choice. Thanks to Pottsy and all who made this forum what it is!

29th August 2007, 22:14	#12 (permalink)
illegalhunter RELOADING FOR ELK Civinfo guru Join Date: 10th May 2007 Location: FILLING THE HILLS WITH LEAD Posts: 3,235 Thanks: 7 Thanked 39 Times in 38 Posts iTrader: (0)	who cares what the dealer thinks

30th August 2007, 08:38	#13 (permalink)
DHough Valve Cap Join Date: 1st August 2007 Posts: 23 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	A lot of dealers won't like it because it's harder to use their techniques and selling tricks on customers who are well informed. However, there are some dealers who have noted that the information age is here and embraced it instead of shunning it, advertising good deals and services on this very forum. More of them should really get with the program and follow suit.

Similar Threads for: Dealer opinion of Civinfo
Thread	Thread Starter	Forum	Replies	Last Post
Hi Civinfo !	civic047	Introduce yourself	8	17th April 2007 23:05
Civic Rivals..... my biased opinion	jamescora	General Discussion	49	21st February 2007 18:48
Hello one and all at Civinfo !	trehern	Introduce yourself	15	17th February 2007 13:08
Hello Civinfo!	Hughesy	Introduce yourself	3	1st December 2006 09:05
Just introduced my dealer to Civinfo...	civvie06	General Discussion	3	5th August 2006 01:21

30th August 2007, 09:56	#15 (permalink)
m4rky Civic Mad! Triangular Exhaust Join Date: 25th August 2007 Posts: 222 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	This site is essential - I can honestly say that before I ordered my Type R I knew more about it than the dealer and that was partly down to the info I got from this site.

4th September 2007, 00:21	#17 (permalink)
PJS Triangular Exhaust Join Date: 27th May 2006 Location: Belfast Posts: 479 Thanks: 0 Thanked 21 Times in 18 Posts iTrader: (0)	Jack, you may want to read the "Paint quality moan" thread in the Cleaning forum before employing Chips.

4th September 2007, 00:36	#18 (permalink)
Jack The Lad. Supporter Rocketship door handle Join Date: 28th August 2007 Location: ENGLAND Posts: 1,906 Thanks: 8 Thanked 23 Times in 23 Posts iTrader: (0)	Thanks PJS. So, -- accept it and put up with it, or go on the happy pills then.

4th September 2007, 01:13	#19 (permalink)
PJS Triangular Exhaust Join Date: 27th May 2006 Location: Belfast Posts: 479 Thanks: 0 Thanked 21 Times in 18 Posts iTrader: (0)	Actually, no - watch with interest and see what the outcome of mystamac's handing of invoice to HUK for Chips and Rhino work. Sounds like Honda don't use either enough layers to protect as well as a clearcoat should or the one they've opted for is woefully cheap, and it's a prime case of getting what you pay for.