Chris Knott Insuranse - Payment default !!

[toonfan]

after taking my insurance out with chris knott at the beginning of the year with the monthly repayment option our direct debit was not setup in time so i was asked to make make 2 payments using my credi card which i have done, however i received a letter from close premium finance this morning saying they have tried to take a payment of 33.00 from my bank but it wasnt setup and so added a 40.00 charge onto it aswell, after phoning close premium finance the girl on the phone was really rude and basically said tough you have to pay it, while i know this is not directly chris knott insurance i trust as a forum member that our sponsors would look after our interests and not use a company such as close company finance who can basically rob people with these 40.00 admin charges, i am livid and thinking of cancelling my insurance now which i have no doubt they will find another charge for !!

[Kimotherapy]

they should waive that charge. I'm sure the guys are CK insurance will sort this out as it doesn't seem like them to let this happen.

If this doesn't get resolved in your favour, I certainly won't be renewing with them next year.

[Ridla]

£40 charge for a £33 payment? They'd get nowt from me..

[sharky7866]

Originally Posted by toonfan

after taking my insurance out with chris knott at the beginning of the year with the monthly repayment option our direct debit was not setup in time so i was asked to make make 2 payments using my credi card which i have done, however i received a letter from close premium finance this morning saying they have tried to take a payment of 33.00 from my bank but it wasnt setup and so added a 40.00 charge onto it aswell, after phoning close premium finance the girl on the phone was really rude and basically said tough you have to pay it, while i know this is not directly chris knott insurance i trust as a forum member that our sponsors would look after our interests and not use a company such as close company finance who can basically rob people with these 40.00 admin charges, i am livid and thinking of cancelling my insurance now which i have no doubt they will find another charge for !!

the problem with such companies as chris knott is that they are brokers, so hence when it comes to complaints procedure you will have a nightmare! i wouldnt go to brokers for the sake of saving a few quids, its not worth it, unless they are cheap and i mean cheap enough to temp me away from the big boys. Unfortunately when you agree with credit agreement you sign away to any charges they can enforce on you. You could try to threaten chris knott/credit company with FSA, but before you could do that you have to give them a chance to resolve your problem first. Also a big warning, since its credit agreement, there could be a mark against your name on your credit file for late payment!!!!

Let us know what happens, been through similar incident no hope, until a letter by FSA changed things !

[gazmdm]

Sorry to hear that mate, I know who I'm not going with in future,I go on a huge amount of sites vauxhall mainly and CK are on all of them, so they won't want any bad press!


Sent from my iPhone using Tapatalk

[NoNumpty]

Hang on a minute - did you sign a direct debit form?

If so it does say in small print about the Direct Debit Guarantee that said something like :
• This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank and Building Society.
• If the amounts to be paid or the payment dates change, the <company> will notify you 14 working days in advance of your account being debited or as otherwise agreed.
• If an error is made by the <company> or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.
• You can cancel a Direct Debit at any time by writing to your Bank or Building Society.

It looks to me like the company has not setup your direct debit properly so how can this be your fault. Have a word with your bank.

This is one reason I don't have any Direct Debits - I'll be in charge of when and how much money goes from my bank account not someone else.

[sharky7866]

Originally Posted by NoNumpty

Hang on a minute - did you sign a direct debit form?

If so it does say in small print about the Direct Debit Guarantee that said something like :
• This guarantee is offered by all Banks and Building Societies that take part in the Direct Debit Scheme. The efficiency and security of the Scheme is monitored and protected by your own Bank and Building Society.
• If the amounts to be paid or the payment dates change, the <company> will notify you 14 working days in advance of your account being debited or as otherwise agreed.
• If an error is made by the <company> or your Bank or Building Society, you are guaranteed a full and immediate refund from your branch of the amount paid.
• You can cancel a Direct Debit at any time by writing to your Bank or Building Society.

It looks to me like the company has not setup your direct debit properly so how can this be your fault. Have a word with your bank.

This is one reason I don't have any Direct Debits - I'll be in charge of when and how much money goes from my bank account not someone else.

It really depends on when the dd was signed and if it was CK who delayed the dd. Most big company wants there payments via dd. However a lot of people dont like the possibility of the dd going out early or late. The worst case scenario of paying late or forgetting to pay and if its under credit agreement they cant mark against your name, which means you will find it hard next time to get credit. So hence society at large is kind of blackmailed into this.

ps use to work for credit ref agency.

[DEZIBOY]

I have been dealing with chris knott for 19 years and always had modded cars from rs turbos to rs cosworths 205gti(mi16) subaru imprezza i can go on and on. And they have a following with all the owners clubs. You guys slate a seriously good company without having no doubt all the details. I suggest you contact tim or if your not happy the ombudsman. As for the clueless saying they will avoid them in the future thats your loss lads. Each and every single year for my loyalty they pricematch and beat any quote inc internet and continue to save me time and money. They go out of their way to listen and help and i have been involved in enough scrapes over the years to assess whos good and whos crap. Ps i aint blinkered either.

[Kimotherapy]

Before you go around calling folk 'clueless' you will do well to note that no one is 'slating' CK insurance. From what I've read it seems like folk here are trying to help identify what has possibly gone wrong and what to do next. It's obvious that the OP needs to have a talk with customer services to try and sort it out, so we will see what happens next.

Not everyone has the same experiences with any one company, and calling people clueless is just rude.

Originally Posted by DEZIBOY

I have been dealing with chris knott for 19 years and always had modded cars from rs turbos to rs cosworths 205gti(mi16) subaru imprezza i can go on and on. And they have a following with all the owners clubs. You guys slate a seriously good company without having no doubt all the details. I suggest you contact tim or if your not happy the ombudsman. As for the clueless saying they will avoid them in the future thats your loss lads. Each and every single year for my loyalty they pricematch and beat any quote inc internet and continue to save me time and money. They go out of their way to listen and help and i have been involved in enough scrapes over the years to assess whos good and whos crap. Ps i aint blinkered either.

[sharky7866]

Originally Posted by Kimotherapy

Before you go around calling folk 'clueless' you will do well to note that no one is 'slating' CK insurance. From what I've read it seems like folk here are trying to help identify what has possibly gone wrong and what to do next. It's obvious that the OP needs to have a talk with customer services to try and sort it out, so we will see what happens next.

Not everyone has the same experiences with any one company, and calling people clueless is just rude.

Well said Kimotherapy!

[toonfan]

well i spoke to chris knott insurance today and they basically said that they sell the insurance to the finance company so they dont want to know, the insurance was taken out 18th december but the paper work was delayed over the christmas post and not returned till mid january ( girl from chris knott was very patronisig about this and said she didnt believe it would take this long for paperwork to be sorted, maybe she forgot about the royal mail strike) anyway i was asked to make a double payment by card while the direct debit was setup, first for january and other for 18th february payment, i wasnt expecting another payment until 18th march hopefully by the direct debit then being setup, they tried to take it on 3rd march and is why they then charged me 40.00 fee for admin expenses (basically an automated letter) ive been in touch with the ombudsmen who say close finance are regulated and that i should now pay the 73.00 they will try to take on the 15th march or else they will prob charge me a further 40.00 and then try claim it back.

to be honest i never expected this kind of service from chris knott insurance nor that they would allow their customers to be treated this way by a finance company that they choose on my behalf as it clearly reflects on them, i have no problem paying the amount i owe of 33.00 but the 40.00 charge really annoys me as it daylight robbery, the banks were made to change their charges to 12.00 so why not insurance, in my eyes its as bad as the wheel clampers.

anyway my post is to warn other forum members of these charges and what they are signing upto, i just wish someone had toldme beforehand as i have never had this before from an insurance company or their credit companies.

maybe tim could look into it, i dont know but if the response of his co-worker i spoke to today is anything to go by then i wont hold my breath and will be cancelling my insurance probably at the cost of another charge.

[DEZIBOY]

Kimo if that makes you feel better good on ya. The situation has not been resolved as yet by the sounds of it. There are many of yourselves that are helpful and that is what makes this forum tick. But bandwagon jumping is not helping anyone. Im stating what i think and im not tarring anyone just stating my opinion. Offence was not intended to members. I have worked in finance for over 20 years so im not oblivious to various senario's. Please keep us posted on what tim says

[Kimotherapy]

Fair enough dezi, but no-one is jumping on bandwagons here. If people are treated badly, they expect to be supported and helped by fellow members if possible which is really what is going on. It's not about making me or anyone else feel better, it's for the benefit of us all to make companies realise that they cannot treat people like muck without repercussions.

[cache]

i didnt realise each time you declare a mod you get charged an admin fee, ive paid £40 in admins fees for 2 mods cos they didnt tell me they do it each time.

the girl goes, oh you should mod your car and then when theyre all done, declare them so you only pay 1 admin fee LOL

[Tim@ChrisKnott]

Hi
Sorry, I've been away on business and back today.

Toonfan, can you pm me your name & postcode and i'll look into it please before I comment?

(Not that it helps in this case but we are soon to use an inhouse finance facility rather than appointing a third party one)

[Tim@ChrisKnott]

Originally Posted by sharky7866

the problem with such companies as chris knott is that they are brokers, so hence when it comes to complaints procedure you will have a nightmare! i wouldnt go to brokers for the sake of saving a few quids, its not worth it, unless they are cheap and i mean cheap enough to temp me away from the big boys. Unfortunately when you agree with credit agreement you sign away to any charges they can enforce on you. You could try to threaten chris knott/credit company with FSA, but before you could do that you have to give them a chance to resolve your problem first. Also a big warning, since its credit agreement, there could be a mark against your name on your credit file for late payment!!!!

Let us know what happens, been through similar incident no hope, until a letter by FSA changed things !

Sharky, I was surprised at your comments about brokers! If anything, it's the other way round. I deal with 200+ forums and always find people saying it's easier for brokers to resolve things than companies who deal direct because they have set criteria whereas brokers work on behalf of both the customer and the insurer, and there is flexibility.

If you have a complaint with a 'direct' company, it is you who have to do all the legwork whereas if you use a broker, they will do it all for you. That is my experience in 20+ years of working here!

There are also set complaints procedures with brokers as they are regulated by the FSA and therefore have to adhere to them if they wish to keep trading.

In this instance, the 'terms of business' sent out to the customer from the third party finance house we use do state these charges in the cases of for example default, etc, though I'm not saying this is the case here but everything is written in black and white at the outset.

[sharky7866]

Originally Posted by Tim@ChrisKnott

Sharky, I was surprised at your comments about brokers! If anything, it's the other way round. I deal with 200+ forums and always find people saying it's easier for brokers to resolve things than companies who deal direct because they have set criteria whereas brokers work on behalf of both the customer and the insurer, and there is flexibility.

If you take insurance out directly, you can compalint directly! Yes as a broker the first port of complaint from the customer has to be through you anyway!

"If you have a complaint with a 'direct' company, it is you who have to do all the legwork whereas if you use a broker, they will do it all for you. That is my experience in 20+ years of working here!"

Dont really agree with you here, if you got a problem either direct or broker, it is upto the customer to put it writing first! I always follow up all complaints in writing this is because complaints over the phone can be lost.

"There are also set complaints procedures with brokers as they are regulated by the FSA and therefore have to adhere to them if they wish to keep trading"

Thats right agree with you here, all insurance has to follow this


"In this instance, the 'terms of business' sent out to the customer from the third party finance house we use do state these charges in the cases of for example default, etc, though I'm not saying this is the case here but everything is written in black and white at the outset.

"

Thats right its in black and white. But the issue here is the rip off charges by this 3rd party finance company, is you 200+ forum members will be happy with this info if they was to find out? Would your 200+ forum members will be happy with the attitude of your call centre staff? The answer is NO. Thats why you have members here who are disgusted by this.

I hope Tim you replace that finance company ASAP, even if they give you good commision and also give that call centre girl some training in handling calls.

[Tim@ChrisKnott]

Originally Posted by toonfan

after taking my insurance out with chris knott at the beginning of the year with the monthly repayment option our direct debit was not setup in time so i was asked to make make 2 payments using my credi card which i have done, however i received a letter from close premium finance this morning saying they have tried to take a payment of 33.00 from my bank but it wasnt setup and so added a 40.00 charge onto it aswell, after phoning close premium finance the girl on the phone was really rude and basically said tough you have to pay it, while i know this is not directly chris knott insurance i trust as a forum member that our sponsors would look after our interests and not use a company such as close company finance who can basically rob people with these 40.00 admin charges, i am livid and thinking of cancelling my insurance now which i have no doubt they will find another charge for !!

Toonfan
My colleague tracked down your details so no need to pm me your name.

According to our records, we sent 3 letters to you requesting the form and no doubt due to the snow, mail strike, other reasons, etc, this was delayed coming back to our office meaning that 2 payments had to be taken out together. This was fine (the payments went through) but the March payment (the 3rd payment) defaulted causing the finance house to charge their £40 fee.

I personally can't see anything untoward about anyone's dealings with this as they do state that fees will be imposed if things like defaults occur in their terms of business sent to you initially.

Whilst it is unfortunate that this has happened, and as my colleague said to me, it is very rare for the finance house to be found errant in their dealings. Many, many people pay monthly through us and I seldom see or hear of any issues with the finacnce company to be honest.

I hope this helps make clear the situation.

[toonfan]

Originally Posted by Tim@ChrisKnott

Hi
Sorry, I've been away on business and back today.

Toonfan, can you pm me your name & postcode and i'll look into it please before I comment?

(Not that it helps in this case but we are soon to use an inhouse finance facility rather than appointing a third party one)

hi tim, pm wouldnt work its ****

[J_H]

Originally Posted by Tim@ChrisKnott

Toonfan
My colleague tracked down your details so no need to pm me your name.

Err Toonfan you didn't need to post your details publically, Tim already tracked them down.