SCRATCHED DASH- FINAL UPDATE!!!!!!!!!!!!!1

Mr Lovedog · 16th August 2006, 09:20

Well, praise be to Barretts Honda in Canterbury.

They had a look at the scratches on my dash and took some photos.

They immediately sent the photos through to Honda UK and they have agreed to replace the whole lot under warranty.

The parts guy said several owners have had theirs replaced because of the scratching that happens when you clean the dash.

So, hey everyone, get down to your dealer and put a warranty claim in!

kevin_lufc · 16th August 2006, 09:33

Great news Mr Lovedog.

Fedorov · 16th August 2006, 11:06

Great news, so basically Honda are admitting a similar "Apple iPod Nano" materials used ****-up and if you scratch it while cleaning it you can have it replaced

What are they going to do once you are out of warranty though???

Mr Lovedog · 16th August 2006, 11:49

Well Fedorov.

I have written a letter to Honda UK suggesting they look at sourcing a new material for the instrument visor, because the problem wont go away.

The scratches do polish out with a bit of patience, but my stand point is why should I have to continually do this when the material they have used for the visor is not suitable.

I will probably trading my car in at the end of the warranty period anyway, so hopefully by then things may have changed.

Charles_Harding · 17th August 2006, 10:40

Praise to Barrates of Canterbury???

I remember reading in one blog (Not this one!) earlier this year that it was one of the most complained about Honda dealers in the South East.

I suppose they must do something right sometimes!!!

Mr Lovedog · 17th August 2006, 10:55

Charles.

Problem is that people are more likely to complaint about things than they are to give credit when things are done well. So therefore it is only right that I give Barretts Honda some good feedback on here.

Just out of interest do you know what the gripes were that you have seen elsewhere?

Charles_Harding · 17th August 2006, 13:22

Mr. Lovedog

As far as I can remember the blog said things like:

When official complaint was made to the company the reply was 'Well you can always go somewhere else!' that satement also was heard from someone high up in Honda.

Complaints also included charging for things that hadn't been done on a service.

Customer was told on a completely failed engine 'Its £100 an hour how long do you want us to wiork on it?

Couldn't MOT your seat belts - you've got a kiddie seat fitted!

Repairs not carried out correctly.

.......and thats just what I remember!

Everyone makes mistakes but those guys in Canterbury didn't really seem to care!

Mr Lovedog · 17th August 2006, 14:11

Interesting, as I have never had any problems with them, and I have had three cars from them now- two TYPE R's and my new civic, guess Im one of the lucky ones.

16th August 2006, 09:20	#1 (permalink)
Mr Lovedog Wheelnut Join Date: 9th August 2006 Location: Canterbury, Kent Posts: 68 Thanks: 0 Thanked 0 Times in 0 Posts	SCRATCHED DASH- FINAL UPDATE!!!!!!!!!!!!!1 Well, praise be to Barretts Honda in Canterbury. They had a look at the scratches on my dash and took some photos. They immediately sent the photos through to Honda UK and they have agreed to replace the whole lot under warranty. The parts guy said several owners have had theirs replaced because of the scratching that happens when you clean the dash. So, hey everyone, get down to your dealer and put a warranty claim in!

17th August 2006, 10:40	#5 (permalink)
Charles_Harding Civinfo guru Join Date: 14th August 2006 Location: S.E. London Posts: 3,288 Thanks: 113 Thanked 27 Times in 26 Posts	Cleaning Praise to Barrates of Canterbury??? I remember reading in one blog (Not this one!) earlier this year that it was one of the most complained about Honda dealers in the South East. I suppose they must do something right sometimes!!!

17th August 2006, 13:22	#7 (permalink)
Charles_Harding Civinfo guru Join Date: 14th August 2006 Location: S.E. London Posts: 3,288 Thanks: 113 Thanked 27 Times in 26 Posts	Cleaning Mr. Lovedog As far as I can remember the blog said things like: When official complaint was made to the company the reply was 'Well you can always go somewhere else!' that satement also was heard from someone high up in Honda. Complaints also included charging for things that hadn't been done on a service. Customer was told on a completely failed engine 'Its £100 an hour how long do you want us to wiork on it? Couldn't MOT your seat belts - you've got a kiddie seat fitted! Repairs not carried out correctly. .......and thats just what I remember! Everyone makes mistakes but those guys in Canterbury didn't really seem to care!

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This thread is about: SCRATCHED DASH- FINAL UPDATE!!!!!!!!!!!!!1, it's in Cleaning and Styling at the Honda Civic forum Civinfo; Well, praise be to Barretts Honda in Canterbury. They had a look at the scratches on my dash and took some photos. They immediately sent ...

16th August 2006, 09:33	#2 (permalink)
kevin_lufc Supporter Triangular Exhaust Join Date: 17th April 2006 Location: Leeds Posts: 370 Thanks: 0 Thanked 0 Times in 0 Posts	Great news Mr Lovedog.

16th August 2006, 11:06	#3 (permalink)
Fedorov Supporter Magic Rear Seat Join Date: 15th April 2006 Posts: 783 Thanks: 0 Thanked 0 Times in 0 Posts	Great news, so basically Honda are admitting a similar "Apple iPod Nano" materials used ****-up and if you scratch it while cleaning it you can have it replaced What are they going to do once you are out of warranty though???

16th August 2006, 11:49	#4 (permalink)
Mr Lovedog Wheelnut Join Date: 9th August 2006 Location: Canterbury, Kent Posts: 68 Thanks: 0 Thanked 0 Times in 0 Posts	Well Fedorov. I have written a letter to Honda UK suggesting they look at sourcing a new material for the instrument visor, because the problem wont go away. The scratches do polish out with a bit of patience, but my stand point is why should I have to continually do this when the material they have used for the visor is not suitable. I will probably trading my car in at the end of the warranty period anyway, so hopefully by then things may have changed.

17th August 2006, 10:55	#6 (permalink)
Mr Lovedog Wheelnut Join Date: 9th August 2006 Location: Canterbury, Kent Posts: 68 Thanks: 0 Thanked 0 Times in 0 Posts	Charles. Problem is that people are more likely to complaint about things than they are to give credit when things are done well. So therefore it is only right that I give Barretts Honda some good feedback on here. Just out of interest do you know what the gripes were that you have seen elsewhere?

17th August 2006, 14:11	#8 (permalink)
Mr Lovedog Wheelnut Join Date: 9th August 2006 Location: Canterbury, Kent Posts: 68 Thanks: 0 Thanked 0 Times in 0 Posts	Interesting, as I have never had any problems with them, and I have had three cars from them now- two TYPE R's and my new civic, guess Im one of the lucky ones.