Phone: Update on Hands Free Quality problem - Page 3

Maldax · 29th August 2006, 17:16

Do Honda have an internal numbering system for fixes they send out? the same way that Microsoft have Q articles. Would be very handy to know the number of the documented fix when you take the car in!

"It needs fix 4366PP4"

AubreyS · 29th August 2006, 17:48

I have just contacted Honda customer services and I was told that there is a 'fix' for the HFT problem and the dealerships will be informed shortly. It is a simple matter of "Moving the microphone a couple of millimeters" said the man on the end of the phone. We shall see.

TTDegs · 30th August 2006, 03:15

Quote:

Originally Posted by AubreyS

I have just contacted Honda customer services and I was told that there is a 'fix' for the HFT problem and the dealerships will be informed shortly. It is a simple matter of "Moving the microphone a couple of millimeters" said the man on the end of the phone. We shall see.

'couple' being about 20 (to the right) and 5 or 6 (towards the grill) perhaps?

richierich · 30th August 2006, 08:39

I received an email and subsequently a call from Honda CS last week, I am having my car collected tomorrow and taken to Langley where the necessary work will be carried out, the system will be tested and the car returned to me once satisfactory. A couple of the guys within Honda Tech Centre have tested the mods on their Civics and hence this role out. I am very pleased to have received this offer from Honda, although I do not know if it is cos I made such a fuss, or whether I am a guinea pig that the car is going back to Honda. I believe it is the former and this is a gesture from them that they are commited to fixing the problem, they have after all been receiving regular nags from me since early May

Sorry for not posting this update sooner, but wanted to make sure it was definately happening before I published the news.

The lady at CS does not know what the fix entails, I have my thoughts but will wait until the car is returned before passing judgement, if it works, who cares.

Thanks Honda, better late than never.

Parky · 30th August 2006, 09:10

I called my dealer today and they don't even know about the problem as a common fault never mind having a fix for it.

They claim to have not seen anything about the Hands Free issue in any of their daily bulletins.

They wanted me to bring the car in so they could have a look at it, but I don't want to do that until they have a fix available.

I have asked them to go and find out what Honda have to say about the problem and call me back. I will keep you posted.

Ian

basegreen · 30th August 2006, 09:25

Quote:

Originally Posted by richierich

I received an email and subsequently a call from Honda CS last week, I am having my car collected tomorrow and taken to Langley where the necessary work will be carried out, the system will be tested and the car returned to me once satisfactory. A couple of the guys within Honda Tech Centre have tested the mods on their Civics and hence this role out. I am very pleased to have received this offer from Honda, although I do not know if it is cos I made such a fuss, or whether I am a guinea pig that the car is going back to Honda. I believe it is the former and this is a gesture from them that they are commited to fixing the problem, they have after all been receiving regular nags from me since early May

Sorry for not posting this update sooner, but wanted to make sure it was definately happening before I published the news.

The lady at CS does not know what the fix entails, I have my thoughts but will wait until the car is returned before passing judgement, if it works, who cares.

Thanks Honda, better late than never.

Make sure you get loads of info out of them

Parky · 30th August 2006, 09:38

I have just had a call back from my dealer.

He confirms that Honda have a fix in development and it should be available to dealers in the next 1 to 2 weeks. He said Honda wanted to finalise the fix details and ensure parts were available at the dealers.

I will call them in a weeks time and see what the update is and let you all know. Seems we are making progress, at least both Honda and dealers now agree there is a problem and a fix is on the way.

Let's hope it does the job.

Ian

rey1234 · 1st September 2006, 14:59

Hi all,
just spoke to Honda Customer Care, there is a fix, trials have been done and are sucessful. Politics now decree that the official dealer notification and modification are circulated. I am due a call back on Monday to confirm details but it involves moving the mic and a drill. Funny but I read that somewhere else a few weeks ago....

lol:

basegreen · 1st September 2006, 15:05

*stifles laughter*

TTDegs · 1st September 2006, 15:12

Quote:

Originally Posted by rey1234

Hi all,
just spoke to Honda Customer Care, there is a fix, trials have been done and are sucessful. Politics now decree that the official dealer notification and modification are circulated. I am due a call back on Monday to confirm details but it involves moving the mic and a drill. Funny but I read that somewhere else a few weeks ago....

lol:

for which read 'we have been monitoring civinfo.com' ?

basegreen · 1st September 2006, 15:16

Quote:

Originally Posted by TTDegs

Quote:

Originally Posted by rey1234

Hi all,
just spoke to Honda Customer Care, there is a fix, trials have been done and are sucessful. Politics now decree that the official dealer notification and modification are circulated. I am due a call back on Monday to confirm details but it involves moving the mic and a drill. Funny but I read that somewhere else a few weeks ago....

lol:

for which read 'we have been monitoring civinfo.com' ?

Don't laugh - someone probably got a promotion for coming up with this superb idea

I trust that they'll see us right

TTDegs · 1st September 2006, 15:22

you are a very trusting soul basegreen

a civinfo flyer in the next 10,000 civics sold would be good

richierich · 1st September 2006, 15:49

You can all laugh, mines one of the trials....................

basegreen · 1st September 2006, 15:50

Quote:

Originally Posted by richierich

You can all laugh, mines one of the trials....................

Tell em we want commission

richierich · 1st September 2006, 15:55

But if that is the fix how does the Accord work when the mic is half way across the centre plastic bit? I dunno, just want it fixed, and don't want my car butchering.

karlak · 1st September 2006, 17:17

Quote:

Originally Posted by rey1234

Hi all,
just spoke to Honda Customer Care, there is a fix, trials have been done and are sucessful. Politics now decree that the official dealer notification and modification are circulated. I am due a call back on Monday to confirm details but it involves moving the mic and a drill. Funny but I read that somewhere else a few weeks ago....

lol:

I believe that if the fix involves the drill and relocation, then the guys with a glass roof are K-nackered, as they do not have the 'dummy' grill on the right ?

Maybe they would have a new moulding and move the roof blind switch to the left.

pjelsworth · 1st September 2006, 18:17

Quote:

Originally Posted by karlak

I believe that if the fix involves the drill and relocation, then the guys with a glass roof are K-nackered, as they do not have the 'dummy' grill on the right ?

Maybe they would have a new moulding and move the roof blind switch to the left.

I spoke to the Service Manager at my dealer and he is aware that the fix is on it's way. He also told me it NOT involve moving the mic from left to right, so I guess you are OK

DUNCAN · 5th September 2006, 23:00

any update on a fix ????????

richierich · 6th September 2006, 08:34

Duncan, my car has been at Honda in Slough for just under a week now for the fix to be carried out, I received news on Monday it was ready, but have since been told it is not, and that more testing needs to be done. There was also mention in the mail from Honda CS that they have been contacted by someone from the factory regarding the modification. It gets strangerer and strangerer.

Newboy · 6th September 2006, 08:55

That's a bit poor really. You'd expect them to have fully tested it and proved it before rolling it out as a fix ! Better that way round that keeping customers cars for an unknown period of time.

29th August 2006, 17:48	#42 (permalink)
AubreyS Triangular Exhaust Join Date: 12th August 2006 Location: Essex Posts: 316 Thanks: 0 Thanked 0 Times in 0 Posts	Phone Fix? I have just contacted Honda customer services and I was told that there is a 'fix' for the HFT problem and the dealerships will be informed shortly. It is a simple matter of "Moving the microphone a couple of millimeters" said the man on the end of the phone. We shall see.

1st September 2006, 14:59	#48 (permalink)
rey1234 Valve Cap Join Date: 10th August 2006 Posts: 15 Thanks: 0 Thanked 0 Times in 0 Posts	Further handsfree update Hi all, just spoke to Honda Customer Care, there is a fix, trials have been done and are sucessful. Politics now decree that the official dealer notification and modification are circulated. I am due a call back on Monday to confirm details but it involves moving the mic and a drill. Funny but I read that somewhere else a few weeks ago.... lol:

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This thread is about: Update on Hands Free Quality problem, it's in Electronics at the Honda Civic forum Civinfo; Do Honda have an internal numbering system for fixes they send out? the same way that Microsoft have Q articles. Would be very handy to ...

29th August 2006, 17:16	#41 (permalink)
Maldax Supporter Rocketship door handle Join Date: 12th June 2006 Location: Reading, Berks Posts: 1,046 Thanks: 0 Thanked 0 Times in 0 Posts	Do Honda have an internal numbering system for fixes they send out? the same way that Microsoft have Q articles. Would be very handy to know the number of the documented fix when you take the car in! "It needs fix 4366PP4"

30th August 2006, 08:39	#44 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,843 Thanks: 0 Thanked 0 Times in 0 Posts	I received an email and subsequently a call from Honda CS last week, I am having my car collected tomorrow and taken to Langley where the necessary work will be carried out, the system will be tested and the car returned to me once satisfactory. A couple of the guys within Honda Tech Centre have tested the mods on their Civics and hence this role out. I am very pleased to have received this offer from Honda, although I do not know if it is cos I made such a fuss, or whether I am a guinea pig that the car is going back to Honda. I believe it is the former and this is a gesture from them that they are commited to fixing the problem, they have after all been receiving regular nags from me since early May Sorry for not posting this update sooner, but wanted to make sure it was definately happening before I published the news. The lady at CS does not know what the fix entails, I have my thoughts but will wait until the car is returned before passing judgement, if it works, who cares. Thanks Honda, better late than never.

30th August 2006, 09:10	#45 (permalink)
Parky Triangular Exhaust Join Date: 4th July 2006 Posts: 303 Thanks: 0 Thanked 0 Times in 0 Posts	I called my dealer today and they don't even know about the problem as a common fault never mind having a fix for it. They claim to have not seen anything about the Hands Free issue in any of their daily bulletins. They wanted me to bring the car in so they could have a look at it, but I don't want to do that until they have a fix available. I have asked them to go and find out what Honda have to say about the problem and call me back. I will keep you posted. Ian

30th August 2006, 09:38	#47 (permalink)
Parky Triangular Exhaust Join Date: 4th July 2006 Posts: 303 Thanks: 0 Thanked 0 Times in 0 Posts	I have just had a call back from my dealer. He confirms that Honda have a fix in development and it should be available to dealers in the next 1 to 2 weeks. He said Honda wanted to finalise the fix details and ensure parts were available at the dealers. I will call them in a weeks time and see what the update is and let you all know. Seems we are making progress, at least both Honda and dealers now agree there is a problem and a fix is on the way. Let's hope it does the job. Ian

1st September 2006, 15:05	#49 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,864 Thanks: 0 Thanked 1 Time in 1 Post	stifles laughter

1st September 2006, 15:22	#52 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 0 Times in 0 Posts	you are a very trusting soul basegreen a civinfo flyer in the next 10,000 civics sold would be good

1st September 2006, 15:49	#53 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,843 Thanks: 0 Thanked 0 Times in 0 Posts	You can all laugh, mines one of the trials....................

1st September 2006, 15:55	#55 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,843 Thanks: 0 Thanked 0 Times in 0 Posts	But if that is the fix how does the Accord work when the mic is half way across the centre plastic bit? I dunno, just want it fixed, and don't want my car butchering.

5th September 2006, 23:00	#58 (permalink)
DUNCAN Supporter Triangular Exhaust Join Date: 7th June 2006 Location: tameside Posts: 316 Thanks: 0 Thanked 0 Times in 0 Posts	any update on a fix ????????

6th September 2006, 08:34	#59 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,843 Thanks: 0 Thanked 0 Times in 0 Posts	Duncan, my car has been at Honda in Slough for just under a week now for the fix to be carried out, I received news on Monday it was ready, but have since been told it is not, and that more testing needs to be done. There was also mention in the mail from Honda CS that they have been contacted by someone from the factory regarding the modification. It gets strangerer and strangerer.

6th September 2006, 08:55	#60 (permalink)
Newboy Triangular Exhaust Join Date: 27th July 2006 Location: NE Surrey, UK Posts: 277 Thanks: 0 Thanked 0 Times in 0 Posts	That's a bit poor really. You'd expect them to have fully tested it and proved it before rolling it out as a fix ! Better that way round that keeping customers cars for an unknown period of time.