Phone Update on Hands Free Quality problem - Page 5

WonkySights · 8th September 2006, 14:24

richierich did actually recommend MY fix, I don't want to split hairs, but the wheels are mine............

lazzy git · 8th September 2006, 14:26

I have phoned honda today and booked my ex in for next thursday. Lets hope it works

WonkySights · 8th September 2006, 15:41

Lazzy, you're living up to your name, save your self the hassle pull the cover off and drop the mic, 10 sec job.......

pjelsworth · 8th September 2006, 15:52

Ah, so it's official. I'll get them to look at mine at the same time as it goes in to rectify the pigs-ear they have made of spraying my bonnet.

lazzy git · 8th September 2006, 17:33

Wonky

while my car is there they can tighten up my rear spoiler. which i noticed has come lose on the driver side

AubreyS · 8th September 2006, 21:10

I contacted Honda CS today and spoke to a polite and helpful guy. When I got off the floor, I told him of the problems that I was having with my HFT. He informed me that it was a known problem, as if we didn't know and the dealers knew all about it (Not) and I should contact them for the fix.

I called my dealer and supplier of my Civic. Did they know all about it? No, of course they didn't. Anyway, I was told that he would call CS and get back to me.

Watch this space.

richierich · 11th September 2006, 14:15

So, here it is, the fix......

I need to take back my award of it being wonkys idea they used, they didn't. If they had there is no way to clip the mic back in place.

So the addition is on the front.

AubreyS · 11th September 2006, 15:06

Hi Parky.

I don't really understand what is going on. I called CS only yesterday (10.09.2006) and was told that there is NOW a fix for this problem and I was to contact my dealer which I did.

Needless to say, they did not know that there was a problem with the HFT telephone let alone a fix for it.

What is wrong with the comms with Honda and their dealers? I thought it was bad with my company and I work for BT!!!

WonkySights · 11th September 2006, 15:50

So the fix is a crappy piece of foam

I still think mine's better and I still want my wheels

richierich · 11th September 2006, 16:26

But it works.......... although to be fair based on the "what time is it?" test results posted here or elsewhere on the site, i think the foam behind the mic is better. But the difference is amazing, still quite a bit of background noise, which is to be expected, but my voice is so much clearer, been ringing my voicemail again.

TTDegs · 11th September 2006, 17:19

don't get me wrong, very glad you're happy Rich, and also that they have a fix of sorts

But that looks to me like a handcut piece of foam, not something that Honda are rush out as an official fix

Unless they supply each dlr with a 2m square of foam, a template and a sharp knife anyway

richierich · 11th September 2006, 17:36

There could be a little kit being put together as we speak.

Cad · 11th September 2006, 18:39

Interesting photo.

I have some foam upstairs somewhere (the sort you ship PROMs in), so I think I'll get my craft knife out to try that shape. It looks like the cut out bits are the same thickness as the original foam, with the thicker parts acting as a baffle.

If it works...I'm all for it, no matter what it looks like!

WoolyCiv · 11th September 2006, 22:21

Knew they would use my version (Less the bit about rotating the mic through 180 degrees)

richierich · 12th September 2006, 17:18

Well after its first road test I can confirm the fix works, whilst travelling at sixty to seventy-few mph I made a call and could be heard very clearly at the other end. The response from the voice control is occasionally still a little off, but I put that down to my diction, I need to enunciate better.

Result!!

rey1234 · 15th September 2006, 13:38

Great news, I will get my handsfree sorted at the 12K service. Just need to get the car back from the repairers after a close encounter with a BMW driver. You know the model with indicators and mirrors that are only supplied as an optional extra.

lost-again · 16th September 2006, 21:02

Just got mine back from the dealer (Two Mills in Cheshire). To my surprise they fixed all three issues I reported!

The HFT and voice now works - confirmed by a call to my wife on Friday @ 70mph, she didn't even know I was in the car!

There was a clicking above the drivers headrest that had been bugging me - apparently there is known problem with an associated service buliten. Now fixed.

The boot now closes every time..

First time ever - the dealer fixed them all in one go.

richierich · 17th September 2006, 09:07

Woohoo!! Great news.

Parky · 17th September 2006, 10:04

Quote:

Originally Posted by lost-again

Just got mine back from the dealer (Two Mills in Cheshire). To my surprise they fixed all three issues I reported!

The HFT and voice now works - confirmed by a call to my wife on Friday @ 70mph, she didn't even know I was in the car!

There was a clicking above the drivers headrest that had been bugging me - apparently there is known problem with an associated service buliten. Now fixed.

The boot now closes every time..

First time ever - the dealer fixed them all in one go.

Can you confirm what the have done to the microphone?

Ian

Maldax · 17th September 2006, 10:15

So do you think this is getting applied to all EX's now as part of the PDI? (as it should be) or am I going to have to book mine in with the man when I get it on Tuesday

8th September 2006, 21:10	#86 (permalink)
AubreyS Triangular Exhaust Join Date: 12th August 2006 Location: Essex Posts: 319 Thanks: 0 Thanked 0 Times in 0 Posts	Latest HFT Update I contacted Honda CS today and spoke to a polite and helpful guy. When I got off the floor, I told him of the problems that I was having with my HFT. He informed me that it was a known problem, as if we didn't know and the dealers knew all about it (Not) and I should contact them for the fix. I called my dealer and supplier of my Civic. Did they know all about it? No, of course they didn't. Anyway, I was told that he would call CS and get back to me. Watch this space.

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This thread is about: Update on Hands Free Quality problem, it's in Electronics at the Honda Civic forum Civinfo; richierich did actually recommend MY fix, I don't want to split hairs, but the wheels are mine...............

8th September 2006, 14:24	#81 (permalink)
WonkySights Wheelnut Join Date: 3rd May 2006 Location: Birmingham Posts: 73 Thanks: 0 Thanked 0 Times in 0 Posts	richierich did actually recommend MY fix, I don't want to split hairs, but the wheels are mine............

8th September 2006, 14:26	#82 (permalink)
lazzy git Supporter Valve Cap Join Date: 5th September 2006 Location: herts Posts: 35 Thanks: 0 Thanked 0 Times in 0 Posts	I have phoned honda today and booked my ex in for next thursday. Lets hope it works

8th September 2006, 15:41	#83 (permalink)
WonkySights Wheelnut Join Date: 3rd May 2006 Location: Birmingham Posts: 73 Thanks: 0 Thanked 0 Times in 0 Posts	Lazzy, you're living up to your name, save your self the hassle pull the cover off and drop the mic, 10 sec job.......

8th September 2006, 15:52	#84 (permalink)
pjelsworth Supporter Triangular Exhaust Join Date: 14th May 2006 Location: Halifax, W. Yorks Posts: 381 Thanks: 0 Thanked 0 Times in 0 Posts	Ah, so it's official. I'll get them to look at mine at the same time as it goes in to rectify the pigs-ear they have made of spraying my bonnet.

8th September 2006, 17:33	#85 (permalink)
lazzy git Supporter Valve Cap Join Date: 5th September 2006 Location: herts Posts: 35 Thanks: 0 Thanked 0 Times in 0 Posts	Wonky while my car is there they can tighten up my rear spoiler. which i noticed has come lose on the driver side

11th September 2006, 15:06	#88 (permalink)
AubreyS Triangular Exhaust Join Date: 12th August 2006 Location: Essex Posts: 319 Thanks: 0 Thanked 0 Times in 0 Posts	Hi Parky. I don't really understand what is going on. I called CS only yesterday (10.09.2006) and was told that there is NOW a fix for this problem and I was to contact my dealer which I did. Needless to say, they did not know that there was a problem with the HFT telephone let alone a fix for it. What is wrong with the comms with Honda and their dealers? I thought it was bad with my company and I work for BT!!!

11th September 2006, 15:50	#89 (permalink)
WonkySights Wheelnut Join Date: 3rd May 2006 Location: Birmingham Posts: 73 Thanks: 0 Thanked 0 Times in 0 Posts	So the fix is a crappy piece of foam I still think mine's better and I still want my wheels

11th September 2006, 16:26	#90 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,844 Thanks: 0 Thanked 0 Times in 0 Posts	But it works.......... although to be fair based on the "what time is it?" test results posted here or elsewhere on the site, i think the foam behind the mic is better. But the difference is amazing, still quite a bit of background noise, which is to be expected, but my voice is so much clearer, been ringing my voicemail again.

11th September 2006, 17:19	#91 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 0 Times in 0 Posts	don't get me wrong, very glad you're happy Rich, and also that they have a fix of sorts But that looks to me like a handcut piece of foam, not something that Honda are rush out as an official fix Unless they supply each dlr with a 2m square of foam, a template and a sharp knife anyway

11th September 2006, 17:36	#92 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,844 Thanks: 0 Thanked 0 Times in 0 Posts	There could be a little kit being put together as we speak.

11th September 2006, 18:39	#93 (permalink)
Cad estranged Triangular Exhaust Join Date: 5th June 2006 Location: Upstairs Posts: 390 Thanks: 1 Thanked 0 Times in 0 Posts	Interesting photo. I have some foam upstairs somewhere (the sort you ship PROMs in), so I think I'll get my craft knife out to try that shape. It looks like the cut out bits are the same thickness as the original foam, with the thicker parts acting as a baffle. If it works...I'm all for it, no matter what it looks like!

11th September 2006, 22:21	#94 (permalink)
WoolyCiv 12th June 2006 1.8EX Rocketship door handle Join Date: 28th May 2006 Location: Lancashire Posts: 1,118 Thanks: 0 Thanked 0 Times in 0 Posts	Knew they would use my version (Less the bit about rotating the mic through 180 degrees)

12th September 2006, 17:18	#95 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,844 Thanks: 0 Thanked 0 Times in 0 Posts	Well after its first road test I can confirm the fix works, whilst travelling at sixty to seventy-few mph I made a call and could be heard very clearly at the other end. The response from the voice control is occasionally still a little off, but I put that down to my diction, I need to enunciate better. Result!!

15th September 2006, 13:38	#96 (permalink)
rey1234 Valve Cap Join Date: 10th August 2006 Posts: 15 Thanks: 0 Thanked 0 Times in 0 Posts	Great news, I will get my handsfree sorted at the 12K service. Just need to get the car back from the repairers after a close encounter with a BMW driver. You know the model with indicators and mirrors that are only supplied as an optional extra.

16th September 2006, 21:02	#97 (permalink)
lost-again Valve Cap Join Date: 1st June 2006 Location: Cheshire Posts: 28 Thanks: 0 Thanked 0 Times in 0 Posts	Just got mine back from the dealer (Two Mills in Cheshire). To my surprise they fixed all three issues I reported! The HFT and voice now works - confirmed by a call to my wife on Friday @ 70mph, she didn't even know I was in the car! There was a clicking above the drivers headrest that had been bugging me - apparently there is known problem with an associated service buliten. Now fixed. The boot now closes every time.. First time ever - the dealer fixed them all in one go.

17th September 2006, 09:07	#98 (permalink)
richierich Smell My Cheese! Rocketship door handle Join Date: 17th May 2006 Location: Bicester, Oxfordshire Posts: 1,844 Thanks: 0 Thanked 0 Times in 0 Posts	Woohoo!! Great news.

17th September 2006, 10:15	#100 (permalink)
Maldax Supporter Rocketship door handle Join Date: 12th June 2006 Location: Reading, Berks Posts: 1,046 Thanks: 0 Thanked 0 Times in 0 Posts	So do you think this is getting applied to all EX's now as part of the PDI? (as it should be) or am I going to have to book mine in with the man when I get it on Tuesday