Since when have Honda charged for a courtesy car?!

HenryTheHonda · 16th August 2012, 17:19

Just dropped my FN2 to Honda to have my squeaky dash (pain in the a@@). So took it in, dropped it off and was told the courtesy car I was promised would be £15 a day to cover insurance!!

Never in my time with Honda and the issues (quite a few over the years) have I ever been asked to pay for insurance! Surely form a customer service point of view, insurance should be included!

Best of all, it as told I can use my own insurance but I'll have to pay a £30 admin charge to change anything on my policy!!

UNBELIEVABLE!

/rant over

ElNino9 · 16th August 2012, 17:26

They tried this with me, i was very quick in informing them that my car was in being sorted due to a manufacturer fault and so i thought it was quite cheeky to expect me to be out of pocket just to be able to go about my daily routine

Fee waived

Helps if you are quite loud when doing this and also helps if there are people in the showroom at the time

HenryTheHonda · 16th August 2012, 17:32

I couldn't believe it! I told them I want a lift home and picking up when it's complete. This experience has given me a chip on Hondas shoulders! Thought this was out of order, rude and cheeky!

I can understand that they are a business, but when it's a warranty issue, just like yourself, why should I be out of pocket!

The Vision · 16th August 2012, 18:28

they tried to charge me when they took my gearbox out...
To cut a long story short, just have a kick off in the showroom and the fee will be waived

andyt650 · 28th August 2012, 13:52

Its not Honda charging for the courtesy car. Its for the insurance. A courtesy car is what it is a COURTESY CAR. They don't have to provide you with free insurance or in some cases people think they should get free fuel to. Its the nature of the beast. Things go wrong in all walks of life. In most cases your getting the repairs done for free. Your insurance charging is nothing to do with Honda. Its YOUR INSURANCE COMPANY. Perhaps check with them if they charge before taking it out.

Syx · 28th August 2012, 13:56

Quote:

Originally Posted by andyt650

Its not Honda charging for the courtesy car. Its for the insurance. A courtesy car is what it is a COURTESY CAR. They don't have to provide you with free insurance or in some cases people think they should get free fuel to. Its the nature of the beast. Things go wrong in all walks of life. In most cases your getting the repairs done for free. Your insurance charging is nothing to do with Honda. Its YOUR INSURANCE COMPANY. Perhaps check with them if they charge before taking it out.

Fair enough if it was using your insurance, but charging you £15 to use Honda's insurance is a bit of a cheek.
They don't charge when you go out on test drives do they.

RickHondaR · 28th August 2012, 14:43

My local Honda dealer do this but it is only £7.50 so I dont really worry about it but £15 is a joke IMO

NH Dan · 31st August 2012, 10:15

In answer to the title of your thread, Honda don't charge you, your dealership passes on an admin fee that in theory is charged to add you to their corporate trade policy.

Quote:

Originally Posted by ElNino9

They tried this with me, i was very quick in informing them that my car was in being sorted due to a manufacturer fault and so i thought it was quite cheeky to expect me to be out of pocket just to be able to go about my daily routine

Fee waived

Helps if you are quite loud when doing this and also helps if there are people in the showroom at the time

only if you want to make yourself look like a cretin.

Quote:

Originally Posted by The Vision

they tried to charge me when they took my gearbox out...
To cut a long story short, just have a kick off in the showroom and the fee will be waived

see above

Quote:

Originally Posted by andyt650

Its not Honda charging for the courtesy car. Its for the insurance. A courtesy car is what it is a COURTESY CAR. They don't have to provide you with free insurance or in some cases people think they should get free fuel to. Its the nature of the beast. Things go wrong in all walks of life. In most cases your getting the repairs done for free. Your insurance charging is nothing to do with Honda. Its YOUR INSURANCE COMPANY. Perhaps check with them if they charge before taking it out.

Couldnt agree more. When YOU ring YOUR insurance company to make a change, THEY'LL charge YOU an admin fee. We have courtesy cars here that don't cost you a thing to use, they seat 74 people and stop outside every 10-15 minutes. Feel free to pay them instead.

Quote:

Originally Posted by Syx

Fair enough if it was using your insurance, but charging you £15 to use Honda's insurance is a bit of a cheek.
They don't charge when you go out on test drives do they.

See above re admin fees etc. A courtesy car is unaccompanied and for best part of a day. A test drive is usually accompanied and for 20-30 mins max. BIG difference.

robbo51 · 31st August 2012, 10:28

....and that is the case for the defence M'Lud......LOL
My ex Honda dealer charged £10 and my Skoda dealer doesnt charge
Luck of the draw

ghost_bhp · 31st August 2012, 14:08

If its a manufacturer fault... then Honda should absorb the cost... simple. or would it be better to charge honda for the loss of earnings for that particular day ? (I know economic loss cannot be claimed for legally but still... )

Dom_UK · 31st August 2012, 19:55

We have 2 Honda's, a 59 Civic and 10 CRV. I regularly take a courtesy car as I need to get to work etc at my local dealer.

At my Honda dealer, the £15 fee is the insurance waiver if you prang the courtesy car (or someone prangs you!). You do have the option of not paying it, but the excess is something silly like £750.

When I had a Toyota (yes, I know.....), the courtesy cars had a default £450 excess (or not far off), so its basically down to what insurance is used.

Ultimately, its your call (well, at my dealer it is!). A very simple risk assessment is all thats needed. Mind you, £15 a day for insurance does work out very expensive if you go down that route!

2die4 · 31st August 2012, 20:09

I too my CTR to Brindley Honda in Halwesowen for the 37,000 mile service. Not only did they price match a high performance independent specialist garage I got a courtesy car for no extra. The only rule was to not let the petrol light come on. I stuck a fiver in it and it was fine. It's a fully speced up Honda Jazz. Was weird to try and keep the car in Eco mode as long as possible!

Cannot fault Halesowen Brindley.

logkrish · 15th April 2013, 13:30

I left my car at the Thames Ditton dealership and they charged me 15£ for insurance (they didn't mention if it was 15£ a day) for the courtesy car and the insurance has a 250£ excess too !

So looks like this is standard practice now

ElNino9 · 15th April 2013, 14:20

Quote
only if you want to make yourself look like a cretin.[/B]

It's called not having the pee taken out of you

If the car is under warranty why should the customer be out of pocket for a honda fault??

The dealer soon waived the fee when i pointed this out proving my point to be fair Dan

Dealerships rely on people not making a fuss and just going along with it...

ElNino9 · 15th April 2013, 17:48

Was in dealers today picking up some parts and witnessed exactly what i described above,

1 Customer charged for courtesy car made no fuss
another customer 10 mins later was not happy and made this known to dealer principal and had the fee waived ????

16th August 2012, 17:19	#1 (permalink)
HenryTheHonda Heavy Footed! Car: 2012 Astra GTC SRi Join Date: 15th September 2008 Location: Telford Posts: 638 Thanks given: 20 Thanked 31 Times in 30 Posts iTrader: (1)	Since when have Honda charged for a courtesy car?! Just dropped my FN2 to Honda to have my squeaky dash (pain in the a@@). So took it in, dropped it off and was told the courtesy car I was promised would be £15 a day to cover insurance!! Never in my time with Honda and the issues (quite a few over the years) have I ever been asked to pay for insurance! Surely form a customer service point of view, insurance should be included! Best of all, it as told I can use my own insurance but I'll have to pay a £30 admin charge to change anything on my policy!! UNBELIEVABLE! /rant over

15th April 2013, 14:20	#14 (permalink)
ElNino9 Supporter Car: Civic type s 2009 Join Date: 12th August 2009 Location: Cardiff Posts: 2,285 Thanks given: 232 Thanked 297 Times in 270 Posts iTrader: (24)	Quote only if you want to make yourself look like a cretin.[/B] It's called not having the pee taken out of you If the car is under warranty why should the customer be out of pocket for a honda fault?? The dealer soon waived the fee when i pointed this out proving my point to be fair Dan Dealerships rely on people not making a fuss and just going along with it... Last edited by ElNino9; 15th April 2013 at 17:46.

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16th August 2012, 17:26	#2 (permalink)
ElNino9 Supporter Car: Civic type s 2009 Join Date: 12th August 2009 Location: Cardiff Posts: 2,285 Thanks given: 232 Thanked 297 Times in 270 Posts iTrader: (24)	They tried this with me, i was very quick in informing them that my car was in being sorted due to a manufacturer fault and so i thought it was quite cheeky to expect me to be out of pocket just to be able to go about my daily routine Fee waived Helps if you are quite loud when doing this and also helps if there are people in the showroom at the time

16th August 2012, 17:32	#3 (permalink)
HenryTheHonda Heavy Footed! Thread starter Car: 2012 Astra GTC SRi Join Date: 15th September 2008 Location: Telford Posts: 638 Thanks given: 20 Thanked 31 Times in 30 Posts iTrader: (1)	I couldn't believe it! I told them I want a lift home and picking up when it's complete. This experience has given me a chip on Hondas shoulders! Thought this was out of order, rude and cheeky! I can understand that they are a business, but when it's a warranty issue, just like yourself, why should I be out of pocket!

16th August 2012, 18:28	#4 (permalink)
The Vision I'LL NEVER WALK ALONE Car: 56 plate 1.8 ES cosmic grey Join Date: 24th November 2009 Location: liverpool Posts: 2,785 Thanks given: 178 Thanked 472 Times in 412 Posts iTrader: (2)	they tried to charge me when they took my gearbox out... To cut a long story short, just have a kick off in the showroom and the fee will be waived

28th August 2012, 13:52	#5 (permalink)
andyt650 Join Date: 15th November 2010 Location: ANTRIM, NORTHERN IRELAND Posts: 170 Thanks given: 1 Thanked 12 Times in 12 Posts iTrader: (1)	Its not Honda charging for the courtesy car. Its for the insurance. A courtesy car is what it is a COURTESY CAR. They don't have to provide you with free insurance or in some cases people think they should get free fuel to. Its the nature of the beast. Things go wrong in all walks of life. In most cases your getting the repairs done for free. Your insurance charging is nothing to do with Honda. Its YOUR INSURANCE COMPANY. Perhaps check with them if they charge before taking it out.

28th August 2012, 14:43	#7 (permalink)
RickHondaR Supporter Car: CTR-19625 GT Join Date: 16th August 2008 Location: UK Posts: 4,507 Thanks given: 653 Thanked 451 Times in 380 Posts iTrader: (93)	My local Honda dealer do this but it is only £7.50 so I dont really worry about it but £15 is a joke IMO

31st August 2012, 10:28	#9 (permalink)
robbo51 Civinfo Trader Join Date: 1st July 2007 Location: Bingley, West Yorks Posts: 15,407 Thanks given: 1,096 Thanked 1,474 Times in 1,358 Posts iTrader: (8)	....and that is the case for the defence M'Lud......LOL My ex Honda dealer charged £10 and my Skoda dealer doesnt charge Luck of the draw

31st August 2012, 14:08	#10 (permalink)
ghost_bhp Car: FN2 NHB Type R Join Date: 14th August 2011 Location: UK Posts: 955 Thanks given: 30 Thanked 76 Times in 67 Posts iTrader: (3)	If its a manufacturer fault... then Honda should absorb the cost... simple. or would it be better to charge honda for the loss of earnings for that particular day ? (I know economic loss cannot be claimed for legally but still... )

31st August 2012, 19:55	#11 (permalink)
Dom_UK Supporter Join Date: 3rd March 2012 Location: UK Posts: 7 Thanks given: 7 Thanked 0 Times in 0 Posts iTrader: (0)	We have 2 Honda's, a 59 Civic and 10 CRV. I regularly take a courtesy car as I need to get to work etc at my local dealer. At my Honda dealer, the £15 fee is the insurance waiver if you prang the courtesy car (or someone prangs you!). You do have the option of not paying it, but the excess is something silly like £750. When I had a Toyota (yes, I know.....), the courtesy cars had a default £450 excess (or not far off), so its basically down to what insurance is used. Ultimately, its your call (well, at my dealer it is!). A very simple risk assessment is all thats needed. Mind you, £15 a day for insurance does work out very expensive if you go down that route!

31st August 2012, 20:09	#12 (permalink)
2die4 Type R Supporter Car: 2008 CTR, NHB Join Date: 8th May 2012 Location: Newcastle & Wolves Posts: 196 Thanks given: 26 Thanked 27 Times in 27 Posts iTrader: (3)	I too my CTR to Brindley Honda in Halwesowen for the 37,000 mile service. Not only did they price match a high performance independent specialist garage I got a courtesy car for no extra. The only rule was to not let the petrol light come on. I stuck a fiver in it and it was fine. It's a fully speced up Honda Jazz. Was weird to try and keep the car in Eco mode as long as possible! Cannot fault Halesowen Brindley.

15th April 2013, 13:30	#13 (permalink)
logkrish Join Date: 8th June 2011 Location: London, UK Posts: 4 Thanks given: 2 Thanked 0 Times in 0 Posts iTrader: (0)	I left my car at the Thames Ditton dealership and they charged me 15£ for insurance (they didn't mention if it was 15£ a day) for the courtesy car and the insurance has a 250£ excess too ! So looks like this is standard practice now

15th April 2013, 17:48	#15 (permalink)
ElNino9 Supporter Car: Civic type s 2009 Join Date: 12th August 2009 Location: Cardiff Posts: 2,285 Thanks given: 232 Thanked 297 Times in 270 Posts iTrader: (24)	Was in dealers today picking up some parts and witnessed exactly what i described above, 1 Customer charged for courtesy car made no fuss another customer 10 mins later was not happy and made this known to dealer principal and had the fee waived ????