J D Power 2009

St Thomas · 13th June 2009, 19:42

Small Family cars
1. Skoda Octavia.......81.1%
2. Honda Civic...........81.0%

(Civic would have come first but for mechanical reliability problems)

What Car . July 2009 Edition

Kremmen · 14th June 2009, 06:31

Isn't it odd that different 'owner surveys' can produce different order of results.

The percentages are about the same for the Civic but lower for the Octy.

Apart from the i-shift and suspension I think the rest of the Civic is OK. Honda have sorted the i-shift (full Auto) but it's mainly the suspension stopping me changing.

Munro · 14th June 2009, 07:47

A good result. The Jazz won its class as well.

Lexus wins JD Power award (again) - Car and Car-Buying News - What Car?

The survey does rate "appeal" highly relative to "quality and reliability" which will have helped the Civic result I suspect:

About the survey
The redesigned 2009 UK Vehicle Ownership Satisfaction Study (VOSS) is the successor study to the UK Customer Satisfaction Index (CSI) and is based on the evaluations of more than 15,700 online interviews from UK car owners after an average of two years of ownership. The study includes 29 brands and 101 models.

Owners provide detailed evaluations of their vehicles and dealers, which cover 67 attributes grouped in four measurements of satisfaction.

In order of importance, they are:
Vehicle appeal (37%), which includes performance, design, comfort and features

Vehicle quality and reliability (24%)

Ownership costs (22%), which includes fuel consumption, insurance and costs of service/repair

Dealer service satisfaction (17%)

St Thomas · 14th June 2009, 08:21

This shows the points awarded.

Kremmen · 14th June 2009, 08:40

Ah - that explains it - no deduction for ride quality

bas · 31st August 2009, 12:29

Quote:

Originally Posted by Kremmen

Isn't it odd that different 'owner surveys' can produce different order of results.

The percentages are about the same for the Civic but lower for the Octy.

Apart from the i-shift and suspension I think the rest of the Civic is OK. Honda have sorted the i-shift (full Auto) but it's mainly the suspension stopping me changing.

What's the problem with i-shift?

beefy_634 · 31st August 2009, 13:28

driving an i-shift is an art in itself. make an effort to get used to it and its not that bad. if you want to thrash the pants off it use the paddles. otherwise drive it steady round town and the gear changes arnt bad at all. it will never be as smooth as a full auto no matter how well you drive it, but it can come very close if used propperly

bas · 31st August 2009, 13:36

Yes I already know that because I have one for about 10 months ... My worries are about mechanical issues

hotbits · 11th September 2009, 14:45

I think the mechanical problems refer to the problem of the i-shift , handbrake , and maybe the diesel engines . I suppose the above , because in the survey they dont include a different domain (of problems) for the gearbox or the handbrake , so they probably refer to these problems as mechanical. The german magazine autobild conducted a long term test (100k km) in a civic 1.8 and it proved that the car was very reliable in all sectors (including mechanical) .

ctrmike · 14th September 2009, 16:37

i also think that Skoda owners still have a very low expectation of the car, so end up scoring it very highly. Don't get me wrong though, they are built excellently.

13th June 2009, 19:42	#1 (permalink)
St Thomas Join Date: 27th October 2006 Location: UK Posts: 988 Thanks: 1 Thanked 20 Times in 17 Posts iTrader: (0)	J D Power 2009 Small Family cars 1. Skoda Octavia.......81.1% 2. Honda Civic...........81.0% (Civic would have come first but for mechanical reliability problems) What Car . July 2009 Edition

14th June 2009, 07:47	#3 (permalink)
Munro Supporter Join Date: 10th August 2007 Location: Scotland Posts: 1,707 Thanks: 50 Thanked 82 Times in 70 Posts iTrader: (0)	A good result. The Jazz won its class as well. Lexus wins JD Power award (again) - Car and Car-Buying News - What Car? The survey does rate "appeal" highly relative to "quality and reliability" which will have helped the Civic result I suspect: About the survey The redesigned 2009 UK Vehicle Ownership Satisfaction Study (VOSS) is the successor study to the UK Customer Satisfaction Index (CSI) and is based on the evaluations of more than 15,700 online interviews from UK car owners after an average of two years of ownership. The study includes 29 brands and 101 models. Owners provide detailed evaluations of their vehicles and dealers, which cover 67 attributes grouped in four measurements of satisfaction. In order of importance, they are: Vehicle appeal (37%), which includes performance, design, comfort and features Vehicle quality and reliability (24%) Ownership costs (22%), which includes fuel consumption, insurance and costs of service/repair Dealer service satisfaction (17%)

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14th June 2009, 06:31	#2 (permalink)
Kremmen Skid Mark Join Date: 7th January 2007 Location: West London Posts: 4,415 Thanks: 39 Thanked 71 Times in 67 Posts iTrader: (0)	Isn't it odd that different 'owner surveys' can produce different order of results. The percentages are about the same for the Civic but lower for the Octy. Apart from the i-shift and suspension I think the rest of the Civic is OK. Honda have sorted the i-shift (full Auto) but it's mainly the suspension stopping me changing.

14th June 2009, 08:40	#5 (permalink)
Kremmen Skid Mark Join Date: 7th January 2007 Location: West London Posts: 4,415 Thanks: 39 Thanked 71 Times in 67 Posts iTrader: (0)	Ah - that explains it - no deduction for ride quality

31st August 2009, 13:28	#7 (permalink)
beefy_634 Join Date: 31st May 2009 Location: stoke-on-trent Posts: 161 Thanks: 0 Thanked 16 Times in 15 Posts iTrader: (0)	driving an i-shift is an art in itself. make an effort to get used to it and its not that bad. if you want to thrash the pants off it use the paddles. otherwise drive it steady round town and the gear changes arnt bad at all. it will never be as smooth as a full auto no matter how well you drive it, but it can come very close if used propperly

31st August 2009, 13:36	#8 (permalink)
bas Hondakias Car: 2008 1.8 sport i-shift Join Date: 13th December 2008 Location: Kifisia, Greece Posts: 1,065 Thanks: 31 Thanked 37 Times in 34 Posts iTrader: (0)	Yes I already know that because I have one for about 10 months ... My worries are about mechanical issues

11th September 2009, 14:45	#9 (permalink)
hotbits Join Date: 15th March 2008 Location: piraeus Greece Posts: 16 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	I think the mechanical problems refer to the problem of the i-shift , handbrake , and maybe the diesel engines . I suppose the above , because in the survey they dont include a different domain (of problems) for the gearbox or the handbrake , so they probably refer to these problems as mechanical. The german magazine autobild conducted a long term test (100k km) in a civic 1.8 and it proved that the car was very reliable in all sectors (including mechanical) .

14th September 2009, 16:37	#10 (permalink)
ctrmike Join Date: 15th November 2008 Location: North Yorkshire Posts: 380 Thanks: 0 Thanked 6 Times in 6 Posts iTrader: (0)	i also think that Skoda owners still have a very low expectation of the car, so end up scoring it very highly. Don't get me wrong though, they are built excellently.