Compensation??

Mark996 · 4th May 2006, 15:40

Does anyone know, or indeed have first hand knowledge, of where I stand with regards to Honda compensating me for the prolonged delay of my car???

The reason I ask is that I am due to pick the car up tommorrow, but as I've heard nothing today from my dealer confirming this, I'm guessing that it's gonna be another delay....

Obviously I'm not expecting cash back or anything like that, but how long do Honda leave it before offering me some dealer fit extras by way of compensation?? I realise that not all dealers are gonna be the same with regards to this issue, but whats the norm???

Also, whats best to ask for?? (More likely to say yes to.....)

basegreen · 4th May 2006, 15:43

How long is the delay from when you thought you were getting it originally?

Honda don't compensate FULL STOP. They do occasionally do things as a gesture of goodwill.

I ought to know about this process, having gone through what I have gone through.

Give honda Customer Service a call - 01753590760. Ask for Sarah Roseblade (if she asks where her name came from, don't say ME!!)

See what they have to say about it.

Mark996 · 5th May 2006, 00:01

Cheers for that advice mate......

What makes the 'problem' even worse is that, about a month ago the dealer called me to say that if I want the car quicker, I can have one that they had a cancelled order for, with the addition of leather which they are prepared to sell me a bit cheaper than if I had opted for it in the first place.......

so not only are they getting an extra 1000 Euros out of me to cover the leather, but the car hasn't come any quicker at all!!!!!!! (- possible bargaining point right there????)

Anyway, as predicted, I called the dealers today and was told that my car STILL hasn't arrived from Lisbon (only 400 Kms away, and it got there a week ago!!!!) so I defo won't be getting it tommorrow......

basegreen · 5th May 2006, 08:17

ah, forgot you were in Portugal. That numbers useless then..

Mark996 · 5th May 2006, 21:08

Bit of an update, and indeed a massive step forward in my on going saga......

The car HAS now arrived at my dealers and I went to see it today to make sure they weren't lying!!!!!

Its true, it's there!!!!

BUT.......I can't have it until Tuesday as they have to apply for the plates and Documents on Monday, and they won't be ready 'til Tuesday.....which is probably just as well as it didn't have they optional 18" Storms that I had ordered with it, and they bloke told me they will be in on Monday to be fitted to the car........funny, I thought they were Factory fit???

Anyway, I DID see the leather interior for the first time, and it's

Needless to say, many pics WILL be posted as soon as poss......

Hartside · 5th May 2006, 23:35

Good luck with the new car Mark996. I would have loved the leather option on my EX, but they didn't offer it at the time of purchase. What colour did you end up with?

Fedorov · 6th May 2006, 00:39

Strange, mine arrived at the dealership late Friday afternoon (today) and I can pick it up anytime on Monday!!!!!!!

Mark996 · 6th May 2006, 01:15

I've gone for Nighthawk Black mate......

Re: Federov - Things like that always take longer over here in Portugal - It's bloody third world over here mate!!!!!!!

4th May 2006, 15:40	#1 (permalink)
Mark996 Supporter Triangular Exhaust Join Date: 11th April 2006 Location: Nottingham, Notts. Posts: 452 Thanks: 1 Thanked 2 Times in 2 Posts iTrader: (0)	Compensation?? Does anyone know, or indeed have first hand knowledge, of where I stand with regards to Honda compensating me for the prolonged delay of my car??? The reason I ask is that I am due to pick the car up tommorrow, but as I've heard nothing today from my dealer confirming this, I'm guessing that it's gonna be another delay.... Obviously I'm not expecting cash back or anything like that, but how long do Honda leave it before offering me some dealer fit extras by way of compensation?? I realise that not all dealers are gonna be the same with regards to this issue, but whats the norm??? Also, whats best to ask for?? (More likely to say yes to.....)

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This thread is about: Compensation??, it's in General Discussion at the Honda Civic forum Civinfo; Does anyone know, or indeed have first hand knowledge, of where I stand with regards to Honda compensating me for the prolonged delay of my ...

4th May 2006, 15:43	#2 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,870 Thanks: 0 Thanked 2 Times in 2 Posts iTrader: (0)	How long is the delay from when you thought you were getting it originally? Honda don't compensate FULL STOP. They do occasionally do things as a gesture of goodwill. I ought to know about this process, having gone through what I have gone through. Give honda Customer Service a call - 01753590760. Ask for Sarah Roseblade (if she asks where her name came from, don't say ME!!) See what they have to say about it.

5th May 2006, 00:01	#3 (permalink)
Mark996 Supporter Triangular Exhaust Join Date: 11th April 2006 Location: Nottingham, Notts. Posts: 452 Thanks: 1 Thanked 2 Times in 2 Posts iTrader: (0)	Cheers for that advice mate...... What makes the 'problem' even worse is that, about a month ago the dealer called me to say that if I want the car quicker, I can have one that they had a cancelled order for, with the addition of leather which they are prepared to sell me a bit cheaper than if I had opted for it in the first place....... so not only are they getting an extra 1000 Euros out of me to cover the leather, but the car hasn't come any quicker at all!!!!!!! (- possible bargaining point right there????) Anyway, as predicted, I called the dealers today and was told that my car STILL hasn't arrived from Lisbon (only 400 Kms away, and it got there a week ago!!!!) so I defo won't be getting it tommorrow......

5th May 2006, 08:17	#4 (permalink)
basegreen Super Moderator Civinfo guru Join Date: 15th April 2006 Location: noitacoL Posts: 2,870 Thanks: 0 Thanked 2 Times in 2 Posts iTrader: (0)	ah, forgot you were in Portugal. That numbers useless then..

5th May 2006, 21:08	#5 (permalink)
Mark996 Supporter Triangular Exhaust Join Date: 11th April 2006 Location: Nottingham, Notts. Posts: 452 Thanks: 1 Thanked 2 Times in 2 Posts iTrader: (0)	Bit of an update, and indeed a massive step forward in my on going saga...... The car HAS now arrived at my dealers and I went to see it today to make sure they weren't lying!!!!! Its true, it's there!!!! BUT.......I can't have it until Tuesday as they have to apply for the plates and Documents on Monday, and they won't be ready 'til Tuesday.....which is probably just as well as it didn't have they optional 18" Storms that I had ordered with it, and they bloke told me they will be in on Monday to be fitted to the car........funny, I thought they were Factory fit??? Anyway, I DID see the leather interior for the first time, and it's Needless to say, many pics WILL be posted as soon as poss......

5th May 2006, 23:35	#6 (permalink)
Hartside Supporter Magic Rear Seat Join Date: 4th May 2006 Location: Northumberland Posts: 558 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Good luck with the new car Mark996. I would have loved the leather option on my EX, but they didn't offer it at the time of purchase. What colour did you end up with?

6th May 2006, 00:39	#7 (permalink)
Fedorov Supporter Magic Rear Seat Join Date: 15th April 2006 Posts: 783 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Strange, mine arrived at the dealership late Friday afternoon (today) and I can pick it up anytime on Monday!!!!!!!

6th May 2006, 01:15	#8 (permalink)
Mark996 Supporter Triangular Exhaust Join Date: 11th April 2006 Location: Nottingham, Notts. Posts: 452 Thanks: 1 Thanked 2 Times in 2 Posts iTrader: (0)	I've gone for Nighthawk Black mate...... Re: Federov - Things like that always take longer over here in Portugal - It's bloody third world over here mate!!!!!!!