75k service and fuel filter change - Page 2

delta0 · 7th October 2012, 10:30

Quote:

Originally Posted by spako

Sorry, where is it stated?

It's not stated on their web site, they haven't mentioned anything about other oil options when I booked/left the car with them either.

Can I still use 0W/30 oil next time I change it or will I have to use the lower grade oil from now on?

In the dealer itself. On all the leaflets and signs.

spako · 11th October 2012, 20:30

I have finally had the fuel filter fitted by Honda Barnsley yesterday (originally they said it will take an hour, I've spent 2.5 hours waiting for the car).

I've also questioned the engine oil used for the service and got 2 conflicting answers (from the car parts dept man and reception/service geezer) - one said it was Magnatec 10W/40 and the other one said they only use Castrol 5W/40 full synthetic oil.

Overall I'm very disappointed with Honda service, at least at the Barnsley branch.

I'm considering raising a formal complaint with Honda UK.

delta0 · 11th October 2012, 21:17

It says Magnatec on the receipt. You do need to tell them if you want anything other than 10w40. I would complain about the fuel filter not being replaced despite asking the first time. The oil i don't think you will get very far with.

spako · 11th October 2012, 21:29

My complaint is more about the incompetence of the staff, giving conflicting information, not all parts being replaced despite clearly agreeing it before. It caused me a lot of inconvenience, I had to waste a day off work etc.

delta0 · 11th October 2012, 21:35

Quote:

Originally Posted by spako

My complaint is more about the incompetence of the staff, giving conflicting information, not all parts being replaced despite clearly agreeing it before. It caused me a lot of inconvenience, I had to waste a day off work etc.

I think Honda will be very keen to get your feedback.

okehciv · 12th October 2012, 17:10

Quote:

Originally Posted by delta0

I think Honda will be very keen to get your feedback.

+1 on that for sure

delta0 · 12th October 2012, 17:12

Quote:

Originally Posted by okehciv

+1 on that for sure

They call me after every visit to get feedback.

FrankstaH · 12th October 2012, 17:25

Honda maindealer strikes again

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11th October 2012, 20:30	#22 (permalink)
spako Supporter Thread starter Car: 2006 1.8 5 door, Cosmic grey Join Date: 3rd October 2012 Location: Barnsley, UK Posts: 104 Thanks given: 7 Thanked 1 Time in 1 Post iTrader: (0)	I have finally had the fuel filter fitted by Honda Barnsley yesterday (originally they said it will take an hour, I've spent 2.5 hours waiting for the car). I've also questioned the engine oil used for the service and got 2 conflicting answers (from the car parts dept man and reception/service geezer) - one said it was Magnatec 10W/40 and the other one said they only use Castrol 5W/40 full synthetic oil. Overall I'm very disappointed with Honda service, at least at the Barnsley branch. I'm considering raising a formal complaint with Honda UK.

11th October 2012, 21:17	#23 (permalink)
delta0 Supporter Car: 2006 1.8 Sport Ishift Milano Join Date: 24th August 2011 Location: London, UK Posts: 2,000 Thanks given: 134 Thanked 208 Times in 195 Posts iTrader: (1)	It says Magnatec on the receipt. You do need to tell them if you want anything other than 10w40. I would complain about the fuel filter not being replaced despite asking the first time. The oil i don't think you will get very far with.

11th October 2012, 21:29	#24 (permalink)
spako Supporter Thread starter Car: 2006 1.8 5 door, Cosmic grey Join Date: 3rd October 2012 Location: Barnsley, UK Posts: 104 Thanks given: 7 Thanked 1 Time in 1 Post iTrader: (0)	My complaint is more about the incompetence of the staff, giving conflicting information, not all parts being replaced despite clearly agreeing it before. It caused me a lot of inconvenience, I had to waste a day off work etc.

12th October 2012, 17:25	#28 (permalink)
FrankstaH Supporter Car: 58 Plate Milano CTR GT Join Date: 10th April 2011 Location: Hertfordshire Posts: 2,269 Thanks given: 33 Thanked 259 Times in 243 Posts iTrader: (10)	Honda maindealer strikes again