12,500 Miles - Plain Sailing or should i say driving?

Stype_GT · 17th October 2007, 11:56

Just took the Spaceship in for it's 12,500 mile service.

Put it in to Crown Honda, Watford - as my trust and confidence was lost dealing with Ewell Honda!!

It is now ready for collection - with the the following taken care of.

2 Recall items:
1. Addition of a spring on the filter cap.
2. Check on Chassis Plate - to make sure the correct one is on the car.

All other checks / changes given the green light.

My only gripe with the service from Honda is they no longer pick up/drop off your car and give you a hire car for the day (as told when I bought her) and it seems the lady at crown honda quoted me the incorrect price for the service. £165.00 I was told over the phone. This morning it went up to £205.00 because it's a diesel and needs fully synthetic oil ????????

hmmmmmmmmmmmmmmm. Anyway thought I'd share with you all.

Stype_GT

Dalboy · 17th October 2007, 12:39

Quote:

Originally Posted by Stype_GT

My only gripe with the service from Honda is they no longer pick up/drop off your car and give you a hire car for the day (as told when I bought her) and it seems the lady at crown honda quoted me the incorrect price for the service. £165.00 I was told over the phone. This morning it went up to £205.00 because it's a diesel and needs fully synthetic oil ????????

hmmmmmmmmmmmmmmm. Anyway thought I'd share with you all.

Stype_GT

Did they not know it was diesel when they gave you the quote.
if they did I would have paid £165.

i

Stype_GT · 17th October 2007, 12:44

Quote:

Originally Posted by Dalboy

Did they not know it was diesel when they gave you the quote.
if they did I would have paid £165.

i

Nope they did not know it was a diesel!!! Not paid yet I have to pick it up later this afternoon. Maybe I should kick up a stink!!!!!!

robbo51 · 17th October 2007, 13:06

Thats not on. The price they quote is the price you pay!!
£205 is too high anyway. Mind you...is it cos youre daarn saarth???

terry · 17th October 2007, 13:10

My first service was last month, it's a diesel.
I asked the price when I booked it in, it was £157 (I think).
That is what I paid. I had ordered a touch up pen, they threw that in for free. I had a loan car too.
that is about the price I was quoted when I asked for the 5 year service costs, they vary as different things need doing.
I think the petrol first service is around £100.
Sounds like you need to check what they charged you for.

Terry.

Brodick · 17th October 2007, 14:43

er most dealers will give you a car for the day if you book in advance

Stype_GT · 17th October 2007, 15:12

Quote:

Originally Posted by Brodick

er most dealers will give you a car for the day if you book in advance

apparently not - I rang last Friday to book it in. Asked for a car for the day - was turned down!!!! WTF ???

robbo51 · 17th October 2007, 16:57

A change of dealer seems to be on the cards here!!

Stype_GT · 17th October 2007, 17:01

Okay just picked her up - complained about the 2nd price given - Crown Honda agreed to only charge the quoted price!!!

I should bloody well think so too! Apparently the difference in price is because the diesel oil cost £59!!!!!!!! Compared to petrol car oil which is around £30!!!

Also have done a little field research on 2.2 i-CTDi 12,500 miles servicing and here is what I found:

Crown Honda (Watford) : £205.00
Ewell Honda (Surrey) : £180.00
Brayley Honda (St Albans) : £195.00
Chiswick Honda (London) : £159.00

Interesting wouldn't you say!

robbo51 · 17th October 2007, 17:41

Quote:

Originally Posted by Stype_GT

Okay just picked her up - complained about the 2nd price given - Crown Honda agreed to only charge the quoted price!!!

I should bloody well think so too! Apparently the difference in price is because the diesel oil cost £59!!!!!!!! Compared to petrol car oil which is around £30!!!

Also have done a little field research on 2.2 i-CTDi 12,500 miles servicing and here is what I found:

Crown Honda (Watford) : £205.00
Ewell Honda (Surrey) : £180.00
Brayley Honda (St Albans) : £195.00
Chiswick Honda (London) : £159.00

Interesting wouldn't you say!

I think I can guess where its going for the next service

Dream Weaver · 17th October 2007, 17:41

Had ours serviced a few weeks back and it was £143 at Greenacre Honda in Clitheroe.

Jack The Lad. · 17th October 2007, 19:28

Never not been given a loan car, when cars in for service, in my life mate.
Tis business, isnt it.
Was given the dealerships M.D.'s car, when my last Honda went in.
All boils down to keeping you with them and selling you another car in a couple of years.

czechplastik · 17th October 2007, 20:22

I've always been offered a hire car.

Stype_GT · 17th October 2007, 21:23

Quote:

Originally Posted by czechplastik

I've always been offered a hire car.

hire car or courtesy car ?

Brodick · 17th October 2007, 21:31

I have always been given a courtesy car as long as I book in advance
I love my dealer

robbo51 · 17th October 2007, 22:10

I have to arrange my own insurance for a courtesy car. It was £10. Is this usual??
At my last dealer (Skoda) it was inclusive with the courtesy car.

TTDegs · 17th October 2007, 22:50

both the pricing of the service and the inclusion (or not) are down to the dealer.

As far as I am aware, Honda specify how much time each thing should take - from changing a spark plug, to a full service, to... whatever.

The dealer is free to set their own hourly charge rate.

Therefore a large dealership, with massive overheads may choose to charge more per hour in order to recoup costs.
Or, alternatively, they may choose to charge less per hour to stay competative.

Similar idea applies to courtesy cars - they cost the dealership moeny to own / tax / insure etc etc, and its down to them if they wish to even take this cost on in the first place, absorb it completly, or pass the cost on to us

moral - gets quotes, and find out what is included in the price

(and make sure you consult the Wiki to find out if the cheapest one is any good

)

lobey dosser · 17th October 2007, 23:25

Quote:

Originally Posted by Brodick

.....I love my dealer

Steady on, there, Brodick !!

As they say on Chewin' the Fat - "You've took that too far!"

Topcat · 17th October 2007, 23:32

Im always given the choice of a courtesy car or for my car to be collected from me.

cylon2007 · 18th October 2007, 10:21

Quote:

Originally Posted by Stype_GT

Okay just picked her up - complained about the 2nd price given - Crown Honda agreed to only charge the quoted price!!!

I should bloody well think so too! Apparently the difference in price is because the diesel oil cost £59!!!!!!!! Compared to petrol car oil which is around £30!!!

Also have done a little field research on 2.2 i-CTDi 12,500 miles servicing and here is what I found:

Crown Honda (Watford) : £205.00
Ewell Honda (Surrey) : £180.00
Brayley Honda (St Albans) : £195.00
Chiswick Honda (London) : £159.00

Interesting wouldn't you say!

I thought Honda had a fixed price servicing scheme (I know it is if you go for the 5 year servicing package) but thought it was fixed anyway

17th October 2007, 11:56	#1 (permalink)
Stype_GT Supporter Locking Wheelnut Join Date: 9th July 2007 Location: Twickenham Posts: 133 Thanks: 0 Thanked 0 Times in 0 Posts	12,500 Miles - Plain Sailing or should i say driving? Just took the Spaceship in for it's 12,500 mile service. Put it in to Crown Honda, Watford - as my trust and confidence was lost dealing with Ewell Honda!! It is now ready for collection - with the the following taken care of. 2 Recall items: 1. Addition of a spring on the filter cap. 2. Check on Chassis Plate - to make sure the correct one is on the car. All other checks / changes given the green light. My only gripe with the service from Honda is they no longer pick up/drop off your car and give you a hire car for the day (as told when I bought her) and it seems the lady at crown honda quoted me the incorrect price for the service. £165.00 I was told over the phone. This morning it went up to £205.00 because it's a diesel and needs fully synthetic oil ???????? hmmmmmmmmmmmmmmm. Anyway thought I'd share with you all. Stype_GT

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This thread is about: 12,500 Miles - Plain Sailing or should i say driving?, it's in General Discussion at the Honda Civic forum Civinfo; Just took the Spaceship in for it's 12,500 mile service. Put it in to Crown Honda, Watford - as my trust and confidence was lost ...

17th October 2007, 13:06	#4 (permalink)
robbo51 On holiday!! Civinfo guru Join Date: 1st July 2007 Location: Bingley, W.Yorks Posts: 3,095 Thanks: 47 Thanked 40 Times in 37 Posts	Thats not on. The price they quote is the price you pay!! £205 is too high anyway. Mind you...is it cos youre daarn saarth???

17th October 2007, 13:10	#5 (permalink)
terry Supporter Triangular Exhaust Join Date: 24th September 2006 Location: Cambridge Posts: 328 Thanks: 0 Thanked 0 Times in 0 Posts	My first service was last month, it's a diesel. I asked the price when I booked it in, it was £157 (I think). That is what I paid. I had ordered a touch up pen, they threw that in for free. I had a loan car too. that is about the price I was quoted when I asked for the 5 year service costs, they vary as different things need doing. I think the petrol first service is around £100. Sounds like you need to check what they charged you for. Terry.

17th October 2007, 14:43	#6 (permalink)
Brodick Perfect Guy! Rocketship door handle Join Date: 2nd December 2006 Location: Central Scotland Posts: 1,707 Thanks: 0 Thanked 6 Times in 5 Posts	er most dealers will give you a car for the day if you book in advance

17th October 2007, 16:57	#8 (permalink)
robbo51 On holiday!! Civinfo guru Join Date: 1st July 2007 Location: Bingley, W.Yorks Posts: 3,095 Thanks: 47 Thanked 40 Times in 37 Posts	A change of dealer seems to be on the cards here!!

17th October 2007, 17:01	#9 (permalink)
Stype_GT Supporter Locking Wheelnut Join Date: 9th July 2007 Location: Twickenham Posts: 133 Thanks: 0 Thanked 0 Times in 0 Posts	Okay just picked her up - complained about the 2nd price given - Crown Honda agreed to only charge the quoted price!!! I should bloody well think so too! Apparently the difference in price is because the diesel oil cost £59!!!!!!!! Compared to petrol car oil which is around £30!!! Also have done a little field research on 2.2 i-CTDi 12,500 miles servicing and here is what I found: Crown Honda (Watford) : £205.00 Ewell Honda (Surrey) : £180.00 Brayley Honda (St Albans) : £195.00 Chiswick Honda (London) : £159.00 Interesting wouldn't you say!

17th October 2007, 17:41	#11 (permalink)
Dream Weaver Valve Cap Join Date: 29th January 2007 Location: Lancs Posts: 42 Thanks: 0 Thanked 0 Times in 0 Posts	Had ours serviced a few weeks back and it was £143 at Greenacre Honda in Clitheroe.

17th October 2007, 19:28	#12 (permalink)
Jack The Lad. Supporter Rocketship door handle Join Date: 28th August 2007 Location: ENGLAND Posts: 1,552 Thanks: 1 Thanked 15 Times in 15 Posts	Never not been given a loan car, when cars in for service, in my life mate. Tis business, isnt it. Was given the dealerships M.D.'s car, when my last Honda went in. All boils down to keeping you with them and selling you another car in a couple of years.

17th October 2007, 20:22	#13 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,500 Thanks: 0 Thanked 0 Times in 0 Posts	I've always been offered a hire car.

17th October 2007, 21:31	#15 (permalink)
Brodick Perfect Guy! Rocketship door handle Join Date: 2nd December 2006 Location: Central Scotland Posts: 1,707 Thanks: 0 Thanked 6 Times in 5 Posts	I have always been given a courtesy car as long as I book in advance I love my dealer

17th October 2007, 22:10	#16 (permalink)
robbo51 On holiday!! Civinfo guru Join Date: 1st July 2007 Location: Bingley, W.Yorks Posts: 3,095 Thanks: 47 Thanked 40 Times in 37 Posts	I have to arrange my own insurance for a courtesy car. It was £10. Is this usual?? At my last dealer (Skoda) it was inclusive with the courtesy car.

17th October 2007, 22:50	#17 (permalink)
TTDegs Super Moderator Civinfo master Join Date: 4th August 2006 Location: Cardiff Posts: 5,638 Thanks: 0 Thanked 1 Time in 1 Post	both the pricing of the service and the inclusion (or not) are down to the dealer. As far as I am aware, Honda specify how much time each thing should take - from changing a spark plug, to a full service, to... whatever. The dealer is free to set their own hourly charge rate. Therefore a large dealership, with massive overheads may choose to charge more per hour in order to recoup costs. Or, alternatively, they may choose to charge less per hour to stay competative. Similar idea applies to courtesy cars - they cost the dealership moeny to own / tax / insure etc etc, and its down to them if they wish to even take this cost on in the first place, absorb it completly, or pass the cost on to us moral - gets quotes, and find out what is included in the price (and make sure you consult the Wiki to find out if the cheapest one is any good )

17th October 2007, 23:32	#19 (permalink)
Topcat Supporter Civinfo guru Join Date: 11th May 2006 Location: Middlesex Posts: 2,743 Thanks: 0 Thanked 9 Times in 9 Posts	Im always given the choice of a courtesy car or for my car to be collected from me.