[Fog] Front fog lamp - smashed - Page 8

surferjr1999 · 6th March 2007, 20:20

The text below is taken from Honda Dealer Technical Support E mail to my dealer in reply to photos of my smashed light and warranty claim. See my picture on registration post. Honda Customer Services had agreed to look at possible warranty claim and instructed dealer to send photos to support claim. The dealer however did not support my claim and stated to Honda they thought it was a strike. They also sent the supporting copies of posts, I had provided, to this web site showing other similar breaks. Also said to me that this break was the first they had seen on new Civic.

Honda:-
"We are aware of this website and that they think there is an issue with our foglamps but from all the units that have been replaced and sent back to the Factory/Supplier for analysis they have found that under microscopic inspection that impact damage was the cause of the failure.
I have passed your pictures and mail to the QIC Department and to the Factory for them to look at but I think there answer will be the same as mine,but if I hear anything different back I will let you know."

So that looks like the end of it

.

At least I now have Grays covers which I am very pleased with !!

dsmilie432 · 6th March 2007, 22:21

I've been following this fog light problem on a few threads. I don't have a civic (yet), but find it hard to believe so many breakages from impact damage as Honda say. I've had an Almera GTi for 9 years and my Oblong Fog lights are still intact... and that including some 'stone chip ' road driving.

Is there possible a problem with stresses due to the triangular shape?? Or is that to mathematical

damianscott71 · 6th March 2007, 22:31

I've had about 14 cars in 11 years. Never had a foglight smash or even crack before. To find lots of people with identical problems is more than a coincidence I'd suggest.

Possibly impact is the trigger, but if this is the case, size of lense and thickness of glass/choice of material are most probably the issue.

The scientist bods at Honda need to do some breakage/smash tests to see how many Nm squared force are required to cause breakage.

TTDegs · 7th March 2007, 15:17

Quote:

Originally Posted by damianscott71

The scientist bods at Honda need to do some breakage/smash tests to see how many Nm squared force are required to cause breakage.

that would be smashin'

(sorry

)

damianscott71 · 7th March 2007, 15:30

Quote:

Originally Posted by TTDegs

that would be smashin'

Badoom Tish!

BrianAlbertsen · 16th March 2007, 20:58

Now it was my turn.

Whats left of the glass is shattered like a windscreen. All tiny pieces.

Wondering what the dealer has to say. Going in for the fuel filler fix, screaking drivers side windows and it seems like the car has developed a rattle at the windscreeen.

czechplastik · 25th March 2007, 23:44

Imagine not cleaing your car properly before a meet! Shocking!

Oh wait somethings not right with the foglight either...

bryan@bryanhinsley.wanado · 26th March 2007, 18:40

Regarding the meeting what a waste of time it was with Honda no change there.

sarahjo · 26th March 2007, 19:05

Quote:

Originally Posted by czechplastik

Imagine not cleaing your car properly before a meet! Shocking!

Oh wait somethings not right with the foglight either...

Ok so i asked for their to be no comments i am very very unhappy!!!!!

bryan@bryanhinsley.wanado · 26th March 2007, 20:30

If your so bored make me aset of plastic fog lamp covers that should help.

sarahjo · 26th March 2007, 20:35

Quote:

Originally Posted by bryan@bryanhinsley.wanado

If your so bored make me aset of plastic fog lamp covers that should help.

Yeah that's not my kinda thing.....i never did the blue peter sticky back plastic and double sided tape thing.....Sorry..and it would probably be all girlie and pink too

Pottsy · 26th March 2007, 20:57

Quote:

Originally Posted by bryan@bryanhinsley.wanado

Regarding the meeting what a waste of time it was with Honda no change there.

What meeting?

Or did I miss something?

bryan@bryanhinsley.wanado · 18th April 2007, 21:19

called at my Honda dealer today regarding broken foglight and was told by the service dept Honda had dropt the price to £75 for replacment I declined and said it was a warranty job. Was quoted £127.53 before.

Bog · 4th May 2007, 13:37

Called Honda CS after mine broke and expressed my concern, the agreed to pay for the Fog Light, but I would have to pay for the fitting which they said would be IRO £40 (thought it would be more than that as I thought the had to take off the bumper). Anyway, they made the arrangements with a local dealer and the car went in on Monday.

Went to collect it and.... RESULT they did'nt ask me for any money! They gave me the keys and I asked is that it, do have sign anything or pay. They no, so off I went!

Topcat · 4th May 2007, 15:32

Quote:

Originally Posted by Bog

Called Honda CS after mine broke and expressed my concern, the agreed to pay for the Fog Light, but I would have to pay for the fitting which they said would be IRO £40 (thought it would be more than that as I thought the had to take off the bumper). Anyway, they made the arrangements with a local dealer and the car went in on Monday.

Went to collect it and.... RESULT they did'nt ask me for any money! They gave me the keys and I asked is that it, do have sign anything or pay. They no, so off I went!

You should have kept that one quiet they will be chasing you up for payment now lol

Glad they sorted it for you maybe at last they are reaslising that there is a design fault.

Topcat · 14th May 2007, 14:38

Quote:

Originally Posted by Bog

Called Honda CS after mine broke and expressed my concern, the agreed to pay for the Fog Light, but I would have to pay for the fitting which they said would be IRO £40 (thought it would be more than that as I thought the had to take off the bumper). Anyway, they made the arrangements with a local dealer and the car went in on Monday.

Went to collect it and.... RESULT they did'nt ask me for any money! They gave me the keys and I asked is that it, do have sign anything or pay. They no, so off I went!

Something is not right with this fog light issue, I notice from the register today that someone else has registered a smashed fog light but HCS are refusing to accept any liability, which brings two questions;

1) Why is Honda CS helping some and refusing others?
2) Why is there such a big difference in the price dealers are quoting to replace them?

Just1975 · 14th May 2007, 15:49

Yes that was me Topcat. I've always had a lot of respect for Honda when I purchased my 04' Type R but at the moment I'm getting annoyed with one thing and another!!!

woolz · 14th May 2007, 16:41

whats the email add and telephone number for CS please. i too have got through 2 fogs. !

Topcat · 14th May 2007, 19:30

Quote:

Originally Posted by woolz

whats the email add and telephone number for CS please. i too have got through 2 fogs. !

HUK is 01753 590760

damianscott71 · 14th May 2007, 21:33

Just a quick thought. Does anybody else find it difficult judging the distance from the front of the car to the kerb (especially when parking in a car park). I wonder if by nudging the front spoiler against a kerb that the whole plastic assembly flexes..... And PING! smashed foglights!

On the question of why do some people seem to be getting freebie replacements and others not.

To my mind, there are 3 possible factors... Either the dealer isn't reporting the damage to Honda in an effective manner, Honda customer services aren't being very customer minded, or what's most likely is that the people who complain politely get the resolution that they're looking for whilst the heavy handed moaners get shown the long finger.

Whenever you complain to any supplier or customer service dept, you need to bring people on your side. Also, you need to realise that the people who your complaining to aren't the cause of your problem (they just work there!) So keep it cool, stay calm and reasonable. If you don't get the resolution that you're looking for, politely ask to speak to the person's line manager (but not in a way that makes the person you've been speaking to feel shunned).

Don't forget to make notes whilst you're chatting!

Damian

6th March 2007, 20:20	#141 (permalink)
surferjr1999 Supporter Locking Wheelnut Join Date: 28th November 2006 Location: Poole Posts: 176	Smashed fog light claim - update The text below is taken from Honda Dealer Technical Support E mail to my dealer in reply to photos of my smashed light and warranty claim. See my picture on registration post. Honda Customer Services had agreed to look at possible warranty claim and instructed dealer to send photos to support claim. The dealer however did not support my claim and stated to Honda they thought it was a strike. They also sent the supporting copies of posts, I had provided, to this web site showing other similar breaks. Also said to me that this break was the first they had seen on new Civic. Honda:- "We are aware of this website and that they think there is an issue with our foglamps but from all the units that have been replaced and sent back to the Factory/Supplier for analysis they have found that under microscopic inspection that impact damage was the cause of the failure. I have passed your pictures and mail to the QIC Department and to the Factory for them to look at but I think there answer will be the same as mine,but if I hear anything different back I will let you know." So that looks like the end of it. At least I now have Grays covers which I am very pleased with !!

26th March 2007, 18:40	#148 (permalink)
bryan@bryanhinsley.wanado Valve Cap Join Date: 15th March 2007 Posts: 6	the meeting Regarding the meeting what a waste of time it was with Honda no change there.

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This thread is about: [Fog] Front fog lamp - smashed, it's in Lights at the Honda Civic forum Civinfo; The text below is taken from Honda Dealer Technical Support E mail to my dealer in reply to photos of my smashed light and warranty ...

6th March 2007, 22:21	#142 (permalink)
dsmilie432 Valve Cap Join Date: 26th September 2006 Posts: 27	I've been following this fog light problem on a few threads. I don't have a civic (yet), but find it hard to believe so many breakages from impact damage as Honda say. I've had an Almera GTi for 9 years and my Oblong Fog lights are still intact... and that including some 'stone chip ' road driving. Is there possible a problem with stresses due to the triangular shape?? Or is that to mathematical

6th March 2007, 22:31	#143 (permalink)
damianscott71 Diesel Demon Triangular Exhaust Join Date: 1st July 2006 Location: Kempston, Bedfordshire Posts: 320	I've had about 14 cars in 11 years. Never had a foglight smash or even crack before. To find lots of people with identical problems is more than a coincidence I'd suggest. Possibly impact is the trigger, but if this is the case, size of lense and thickness of glass/choice of material are most probably the issue. The scientist bods at Honda need to do some breakage/smash tests to see how many Nm squared force are required to cause breakage.

16th March 2007, 20:58	#146 (permalink)
BrianAlbertsen Valve Cap Join Date: 17th November 2006 Location: Denmark Posts: 46	Now it was my turn. Whats left of the glass is shattered like a windscreen. All tiny pieces. Wondering what the dealer has to say. Going in for the fuel filler fix, screaking drivers side windows and it seems like the car has developed a rattle at the windscreeen.

25th March 2007, 23:44	#147 (permalink)
czechplastik King of the rodeo Civinfo guru Join Date: 24th October 2006 Location: Belfast Posts: 4,493	Imagine not cleaing your car properly before a meet! Shocking! Oh wait somethings not right with the foglight either...

26th March 2007, 20:30	#150 (permalink)
bryan@bryanhinsley.wanado Valve Cap Join Date: 15th March 2007 Posts: 6	If your so bored make me aset of plastic fog lamp covers that should help.

18th April 2007, 21:19	#153 (permalink)
bryan@bryanhinsley.wanado Valve Cap Join Date: 15th March 2007 Posts: 6	called at my Honda dealer today regarding broken foglight and was told by the service dept Honda had dropt the price to £75 for replacment I declined and said it was a warranty job. Was quoted £127.53 before.

4th May 2007, 13:37	#154 (permalink)
Bog Supporter Magic Rear Seat Join Date: 5th October 2006 Location: Romford, Essex Posts: 884	Called Honda CS after mine broke and expressed my concern, the agreed to pay for the Fog Light, but I would have to pay for the fitting which they said would be IRO £40 (thought it would be more than that as I thought the had to take off the bumper). Anyway, they made the arrangements with a local dealer and the car went in on Monday. Went to collect it and.... RESULT they did'nt ask me for any money! They gave me the keys and I asked is that it, do have sign anything or pay. They no, so off I went!

14th May 2007, 15:49	#157 (permalink)
Just1975 Valve Cap Join Date: 14th May 2007 Location: Stoke on Trent Posts: 13	Yes that was me Topcat. I've always had a lot of respect for Honda when I purchased my 04' Type R but at the moment I'm getting annoyed with one thing and another!!!

14th May 2007, 16:41	#158 (permalink)
woolz Valve Cap Join Date: 3rd April 2007 Posts: 41	whats the email add and telephone number for CS please. i too have got through 2 fogs. !

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14th May 2007, 21:33	#160 (permalink)
damianscott71 Diesel Demon Triangular Exhaust Join Date: 1st July 2006 Location: Kempston, Bedfordshire Posts: 320	Just a quick thought. Does anybody else find it difficult judging the distance from the front of the car to the kerb (especially when parking in a car park). I wonder if by nudging the front spoiler against a kerb that the whole plastic assembly flexes..... And PING! smashed foglights! On the question of why do some people seem to be getting freebie replacements and others not. To my mind, there are 3 possible factors... Either the dealer isn't reporting the damage to Honda in an effective manner, Honda customer services aren't being very customer minded, or what's most likely is that the people who complain politely get the resolution that they're looking for whilst the heavy handed moaners get shown the long finger. Whenever you complain to any supplier or customer service dept, you need to bring people on your side. Also, you need to realise that the people who your complaining to aren't the cause of your problem (they just work there!) So keep it cool, stay calm and reasonable. If you don't get the resolution that you're looking for, politely ask to speak to the person's line manager (but not in a way that makes the person you've been speaking to feel shunned). Don't forget to make notes whilst you're chatting! Damian