URGENT: Upcoming Password Changes - Civinfo

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post #1 of 8 (permalink) Old 15th June 2016, 19:52 Thread Starter
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URGENT: Upcoming Password Changes

Hey everyone, per the latest announcements we will be resetting everyone’s passwords. Shortly you should be receiving an email directing you how to change your password. It will look like this:

Quote:
Subject: Your new password for CivInfo.com
Dear *username*,

Your password has been reset by an administrator. Your new details are as follows:

Username: *username*
Password: *Randomly generated temp password*

To change your password, please visit this page: http://www.civinfo.com/forum/profile...o=editpassword

If you suspect this email is a scam, you can confirm the legitimacy of this email by manually navigate to the forum URL yourself and use your new password to log in.

All the best,
CivInfo.com
As you can see it will give you a randomly generated temporary password, as well as telling you where you need to go to updated it accordingly.

If you do not receive this email please go to the contact us page and select Other, and type in Security Password Update Issues
We’re sorry for the inconvenience.

The Community Support Team
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post #2 of 8 (permalink) Old 16th June 2016, 17:31 Thread Starter
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Hello Everyone,

We wanted to give you an update on the reset password emails that went out yesterday. Due to the high volume of emails going out and some service providers blocking them as spam, users have either been getting them late, or not at all. If you have not received your password reset email please use the password reset function “forgot password”. These emails will go through a paid provider and should show up instantly.
To do so just go to log in >> once it redirects you click forgot password >> follow the steps provided.
If you do not remember the email address associated with your account you can use the contact us tab at the bottom of the page to email us for assistance. Please select the “other” option and add subject “security password issues”

We apologize for any disruption this has caused to your forum experience.



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post #3 of 8 (permalink) Old 16th June 2016, 18:25
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FYI the reset password option hasn't been working all day (UK daytime). Is it finally working now? *goes off to check...
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post #4 of 8 (permalink) Old 16th June 2016, 18:37
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Nope, still *****'d via a browser.

Well done
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post #5 of 8 (permalink) Old 16th June 2016, 18:41
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Is it the email that is failing to arrive or some other issue
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post #6 of 8 (permalink) Old 16th June 2016, 18:49
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Not received ANY emails, to Gmail even after requesting a reset.

Don't worry about it Pete, @Civ_Admin clearly aren't bothered.
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post #7 of 8 (permalink) Old 16th June 2016, 20:02
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Ha, I just received an email...informing me of my failed login! That is all.
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post #8 of 8 (permalink) Old 16th June 2016, 20:49
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Hurrah, I actually received a password reset email and get back online across all hardware.

Even Admin CP login is working again.

Pesky 'puters.
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