A couple of Faults, I have taken car back to dealers

jont122 · 3rd July 2008, 15:24

Taken car back to dealers last saturday:-

1, Rattling Windows Both sides, when windows are down a couple of inch's

2, Faulty Auxilary power point in the boot

3, Faulty Alarm?

4, Split window rubber on driverside window at the top of the door (Top rear corner)

Waited 1 hour, to be told that :-

1, Passenger window was okay (still rattles)

2, Replaced fuse for the boot power (noticed they replaced it with a 15A fuse instead of a 20A?)

3, They would also need the car for two days to fix the alarm.

4, They would order another window seal for the split drivers side one.

Phoned HUK to express my lackluster sevice by my dealer.

Had a phone call yesterday and will be taking the car in monday night and pick it back up thursday/friday? night.

CAN ONLY SAY THAT I AM NOT OVERLY IMPRESSED BY THE SERVICE AND ATTITUDE PROVIDED BY MY DEALER...............

Wonder what courtesy car I will get..................

ChillTypeR · 3rd July 2008, 15:29

Is your car an 07? Have you had it long?

illegalhunter · 3rd July 2008, 15:30

If you dont get a curtesy car phone HUK and kick up ahell of a stink.

angie4m · 3rd July 2008, 15:37

No Chill, his car is a MY08 bought in 2008.

BTW Chill if your still paranoid about 'issues' that some people have with their cars ask for your deposit back now

jont122 · 3rd July 2008, 15:38

Quote:

Originally Posted by ChillTypeR

Is your car an 07? Have you had it long?

It's a March 1st O8 car just over 4 months old

Stephen B · 3rd July 2008, 19:55

Understand your frustration but 3 of those items could have been checked pre-delivery by you

gone are the days you can expect anything beyond bare minimum from a franchise that you would do yourself and think nothing of doing it thoroughly.

I know we all expect a certain level of competence both from the manufacturing plant and the dealership, but in my experience it just isn't there.

spiersy1971 · 3rd July 2008, 21:23

Quote:

Originally Posted by Stephen B

Understand your frustration but 3 of those items could have been checked pre-delivery by you

gone are the days you can expect anything beyond bare minimum from a franchise that you would do yourself and think nothing of doing it thoroughly.

I know we all expect a certain level of competence both from the manufacturing plant and the dealership, but in my experience it just isn't there.

The window seal maybe, but the other 3? Surely he would need to have had the car a few days to notice them. TBH, I don't know if the Aux power socket in the boot works in my car, never tried it.

I agree that the PDI's are not being carried out as they should be. My car sat at the dealers for 4 weeks before I picked it up. After I got home from the dealer I noticed the passenger door wasn't aligned, there was a light scratch on the rear Qtr, and a damaged piece of trim on the dash. The dealer should carry out he PDI, and make sure you have nothing to complain about.

Stephen B · 3rd July 2008, 22:56

Quote:

Originally Posted by spiersy1971

The window seal maybe, but the other 3? Surely he would need to have had the car a few days to notice them. TBH, I don't know if the Aux power socket in the boot works in my car, never tried it.

I agree that the PDI's are not being carried out as they should be. My car sat at the dealers for 4 weeks before I picked it up. After I got home from the dealer I noticed the passenger door wasn't aligned, there was a light scratch on the rear Qtr, and a damaged piece of trim on the dash. The dealer should carry out he PDI, and make sure you have nothing to complain about.

Plenty info in this forum on what to check when picking up a new Honda is what I was referring to , I used it myself when picking mine up a year ago

Chalks · 3rd July 2008, 23:34

The PDI's are done at Swindon for the smaller dealers apparently........you'd think someone, anyone, prior to the buyer collecting would have a walk 'round the car and at least have a very careful look.

I have to say mine was spot on and I couldn't fault it on the day. My non-audible alarm issue has only come to light as a result of this forum.

jont122 · 4th July 2008, 09:34

Quote:

Originally Posted by spiersy1971

The window seal maybe, but the other 3? Surely he would need to have had the car a few days to notice them. TBH, I don't know if the Aux power socket in the boot works in my car, never tried it.

I agree that the PDI's are not being carried out as they should be. My car sat at the dealers for 4 weeks before I picked it up. After I got home from the dealer I noticed the passenger door wasn't aligned, there was a light scratch on the rear Qtr, and a damaged piece of trim on the dash. The dealer should carry out he PDI, and make sure you have nothing to complain about.

The window seal was okay on delivery, I mentioned to the dealer when I took my car in to have the scratched plastic in front of the rev counter replaced last month. That the the window seal at the rear of the drivers side door was "flipping out" ie the seal the wrong way round?

This caused the seal to fail as the dealer said they had looked at the seal and it was okay?

jont122 · 8th July 2008, 13:12

taken car in last night, receptionist said they would ring me when ready, probably tomorrow?

Said that it was in for 3 days for the alarm to be fixed! told they new nothing about the alarm and where only going to replace the damaged window seal!

Said that i had brought it in a week last saturday because the alarm was faulty?

Chap said he wood look into this matter today?

"Gives me lots of faith in my Dealer"

jont122 · 8th July 2008, 15:11

Well it's back got a phone call just after 2 o'clock saying everything has been done and the alarm works.

Seems that they had to reset some circuits and disconect the battery (as all my radio settings are out!!) undoing a few connections and waiting ten minutes for the circuits to reset? I was told they contacted HONDA and that is what they said to do.

Will see if this is a fix..................

3rd July 2008, 15:24	#1 (permalink)
jont122 Wheelnut Join Date: 21st September 2007 Location: Doncaster Posts: 92 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	A couple of Faults, I have taken car back to dealers Taken car back to dealers last saturday:- 1, Rattling Windows Both sides, when windows are down a couple of inch's 2, Faulty Auxilary power point in the boot 3, Faulty Alarm? 4, Split window rubber on driverside window at the top of the door (Top rear corner) Waited 1 hour, to be told that :- 1, Passenger window was okay (still rattles) 2, Replaced fuse for the boot power (noticed they replaced it with a 15A fuse instead of a 20A?) 3, They would also need the car for two days to fix the alarm. 4, They would order another window seal for the split drivers side one. Phoned HUK to express my lackluster sevice by my dealer. Had a phone call yesterday and will be taking the car in monday night and pick it back up thursday/friday? night. CAN ONLY SAY THAT I AM NOT OVERLY IMPRESSED BY THE SERVICE AND ATTITUDE PROVIDED BY MY DEALER............... Wonder what courtesy car I will get..................

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This thread is about: A couple of Faults, I have taken car back to dealers, it's in Type-R at the Honda Civic forum Civinfo; Taken car back to dealers last saturday:- 1, Rattling Windows Both sides, when windows are down a couple of inch's 2, Faulty Auxilary power point ...

3rd July 2008, 15:29	#2 (permalink)
ChillTypeR Supporter Triangular Exhaust Join Date: 17th March 2008 Location: Middlesbrough & Grantham Posts: 392 Thanks: 1 Thanked 13 Times in 7 Posts iTrader: (0)	Is your car an 07? Have you had it long?

3rd July 2008, 15:30	#3 (permalink)
illegalhunter HACKIN & SLAYIN Civinfo guru Join Date: 10th May 2007 Location: In the woods armed to the teeth Posts: 2,895 Thanks: 6 Thanked 35 Times in 34 Posts iTrader: (0)	If you dont get a curtesy car phone HUK and kick up ahell of a stink.

3rd July 2008, 15:37	#4 (permalink)
angie4m Moved on Civinfo guru Join Date: 28th September 2007 Location: Edinburgh Posts: 2,773 Thanks: 17 Thanked 32 Times in 32 Posts iTrader: (0)	No Chill, his car is a MY08 bought in 2008. BTW Chill if your still paranoid about 'issues' that some people have with their cars ask for your deposit back now

3rd July 2008, 19:55	#6 (permalink)
Stephen B Supporter Locking Wheelnut Join Date: 10th May 2007 Location: Caledonia Posts: 161 Thanks: 1 Thanked 0 Times in 0 Posts iTrader: (0)	Understand your frustration but 3 of those items could have been checked pre-delivery by you gone are the days you can expect anything beyond bare minimum from a franchise that you would do yourself and think nothing of doing it thoroughly. I know we all expect a certain level of competence both from the manufacturing plant and the dealership, but in my experience it just isn't there.

3rd July 2008, 23:34	#9 (permalink)
Chalks Supporter Valve Cap Join Date: 9th June 2008 Location: Haslemere, UK Posts: 25 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	The PDI's are done at Swindon for the smaller dealers apparently........you'd think someone, anyone, prior to the buyer collecting would have a walk 'round the car and at least have a very careful look. I have to say mine was spot on and I couldn't fault it on the day. My non-audible alarm issue has only come to light as a result of this forum.

8th July 2008, 13:12	#11 (permalink)
jont122 Wheelnut Join Date: 21st September 2007 Location: Doncaster Posts: 92 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	taken car in last night, receptionist said they would ring me when ready, probably tomorrow? Said that it was in for 3 days for the alarm to be fixed! told they new nothing about the alarm and where only going to replace the damaged window seal! Said that i had brought it in a week last saturday because the alarm was faulty? Chap said he wood look into this matter today? "Gives me lots of faith in my Dealer"

8th July 2008, 15:11	#12 (permalink)
jont122 Wheelnut Join Date: 21st September 2007 Location: Doncaster Posts: 92 Thanks: 0 Thanked 0 Times in 0 Posts iTrader: (0)	Well it's back got a phone call just after 2 o'clock saying everything has been done and the alarm works. Seems that they had to reset some circuits and disconect the battery (as all my radio settings are out!!) undoing a few connections and waiting ten minutes for the circuits to reset? I was told they contacted HONDA and that is what they said to do. Will see if this is a fix..................